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Director of Global Partner Success - GSI/BPO

NiCE SystemsUSA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - San Francisco, CA; USA - Sandy, UT
Remote Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in leading global partner success initiatives in a technology or software environment. Strong understanding of GSI and BPO business models. Exceptional leadership and mentoring skills, with a track record of developing high-performing teams. Excellent relationship management abilities, particularly with senior executives. Strategic mindset with the ability to anticipate challenges and deliver solutions. Exceptional communication skills, both verbal and written.

About the job

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.

What does the role entail?

The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.

Your Impact:

Global Leadership & Team Development

  • Lead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.
  • Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.
  • Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.

Strategic Partner Success Management

  • Oversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.
  • Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.
  • Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.

Senior Relationship Management

  • Build and enhance relationships with senior-level executives at key GSI and BPO client organizations.
  • Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.
  • Act as a trusted advisor in executive business reviews and critical strategic initiatives.
  • Represent the Partner Success function in global forums and partner planning discussions.

About NiCE Systems

NiCE Systems is a leader in providing innovative software solutions that enhance business operations. We are committed to excellence and take pride in our collaborative and dynamic work environment that fosters growth and creativity.

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