Director of Experience Operations - Dubai

Welcome to MultiBank Group, a leading global financial institution founded in 2005 in California, now proudly headquartered in the vibrant city of Dubai, UAE. We are dedicated to providing state-of-the-art trading technology, unmatched liquidity, and exceptional customer service. Our diverse portfolio includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Join our dynamic community of over 2 million clients across 100 countries, contributing to a remarkable daily trading volume exceeding US$ 35 billion. As a rigorously regulated entity under the supervision of over 17 financial regulators across five continents and the recipient of more than 70 prestigious financial awards, MultiBank Group is committed to innovation, excellence, and empowering our clients to realize their financial aspirations.Role OverviewWe are looking for a strategic and user-centric Product Designer to join our Product team and play a pivotal role in shaping the future of our trading platforms and digital ecosystem.This position goes beyond simple UI execution; you will be tasked with defining and delivering comprehensive product experiences — from discovery and research to high-fidelity design and implementation — ensuring our products are intuitive, scalable, and aligned with user needs and business objectives.You will collaborate closely with Product Managers, Analysts, Engineers, and stakeholders to identify opportunities, clarify problems, validate solutions, and generate measurable impact across critical customer journeys.Key Responsibilities:Product Strategy & DiscoveryCollaborate with Product Managers to define product vision, strategy, and experience principles.Lead user discovery initiatives, including interviews, usability testing, behavioral analysis, and market research.Transform complex trading workflows and financial concepts into user-friendly product experiences.Identify opportunity areas through data insights, customer feedback, and emerging market trends.Experience Design & DeliveryOversee the complete design process from problem framing to final implementation.Map user journeys, define interaction models, and develop scalable UX frameworks.Create wireframes, prototypes, and high-fidelity interfaces that prioritize usability, clarity, and performance.Enhance onboarding, trading flows, account management, and conversion funnels.

Welcome to MultiBank Group, a leading global financial institution founded in 2005 in California and now proudly headquartered in Dubai, UAE. We are at the forefront of delivering innovative trading technology, unmatched liquidity, and exceptional customer support. Our diverse portfolio of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Join our dynamic community of over 2 million clients in more than 100 countries, contributing to a daily trading volume that exceeds US$ 35 billion. As a highly regulated entity supervised by over 17 financial regulators across five continents and the recipient of more than 70 financial awards, MultiBank Group is committed to fostering innovation, excellence, and empowering our clients to reach their financial aspirations.Role OverviewWe are in search of a detail-oriented and analytical Product Analyst to enhance our team in Dubai. This pivotal role bridges the gap between product development, data analysis, and business strategy, playing a vital role in fostering data-driven decision-making across our digital platforms.As a Product Analyst, you will collaborate closely with Product Managers, Engineers, and Business stakeholders to extract insights, refine user experiences, and catalyze measurable improvements in product performance. You will harness data to narrate compelling stories, pinpoint growth opportunities, and steer product direction within a fast-paced and impactful environment.Key ResponsibilitiesEvaluate user behavior, conversion funnels, and product performance metrics to unveil trends, opportunities, and areas for enhancement.Create, maintain, and improve dashboards, reports, and KPIs to monitor product health and effectiveness.Define, track, and analyze critical user lifecycle metrics including activation, retention, engagement, and churn.Design, implement, and assess A/B tests and experimentation frameworks to promote continuous product enhancement.Conduct cohort analyses and in-depth investigations to comprehend user segments and behavioral trends.Collaborate with Product Managers to establish success metrics, hypotheses, and data-driven product roadmaps.Convert complex business challenges into structured analytical strategies and actionable insights.Work alongside Engineering and Data teams to guarantee accurate data tracking, instrumentation, and data integrity.

Join MultiBank Group, a leading global financial institution founded in 2005 in California and now headquartered in Dubai, UAE. We pride ourselves on offering advanced trading technology, exceptional liquidity, and top-notch customer service. Our diverse financial products encompass Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Become part of our vibrant community of over 2 million clients across 100 countries, engaging in a daily trading volume exceeding US$ 35 billion. With the backing of over 17 financial regulators across 5 continents and having received more than 70 financial awards, MultiBank Group is committed to innovation, excellence, and enabling our clients to reach their financial aspirations.Role OverviewWe are looking for a talented Frontend Engineer with a strong background in fintech or forex trading environments. You will collaborate with a dedicated team of Back-End Developers, Graphic Designers, and UX Designers to develop intuitive and high-performance web applications tailored for the fast-paced financial trading industry.Key ResponsibilitiesWork closely with cross-functional teams to design and implement user-friendly web interfaces for our trading platforms.Optimize web applications for peak speed, security, and scalability in a real-time data environment.Develop and integrate REST APIs and WebSockets to ensure seamless interaction between front-end and back-end systems.Leverage Tailwind CSS and other frameworks to craft responsive and consistent designs that enhance user experiences across various devices.Ensure brand consistency throughout the design process and adhere to industry regulations.Implement effective front-end security measures to mitigate common vulnerabilities.Stay abreast of the latest industry trends to continuously enhance front-end architecture.Role RequirementsBachelor’s degree in Computer Science or a related field.A minimum of 4 years of experience with Vanilla JS, ReactJS, NextJS, and Vue.js.Solid understanding of front-end frameworks and libraries such as jQuery and AJAX.

Location: Dubai Office About MultiBank Group MultiBank Group has operated in the global financial sector since 2005. Originally founded in California, the company now calls Dubai home. MultiBank Group delivers trading technology, deep liquidity, and customer support for a broad range of financial products, including Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. With more than 2 million clients across 100 countries and daily trading volumes exceeding US$ 35 billion, MultiBank Group is one of the largest online financial derivatives providers worldwide. The company is regulated by over 17 financial authorities and has received more than 70 industry awards. Role Overview The MarTech Solutions Specialist will strengthen marketing tracking and attribution across FX and Crypto product lines. This role blends engineering and marketing, working closely with teams from marketing, product, data, and engineering to ensure customer interactions are tracked accurately and attributed correctly. The position focuses on the reliability and consistency of marketing journeys across devices and products. Success in this role requires technical skill, attention to detail, and a strong understanding of marketing analytics tools. The environment is performance-driven, with a high priority on data quality. What You Will Do Tracking Execution & Data Alignment Implement and maintain tracking solutions according to defined strategies and guidelines. Standardize event naming, data structures, and consistency across platforms and tools. Translate business and marketing needs into scalable tracking setups. Deploy tracking for new features, products, and market launches. Document tracking logic, event structures, and data flows thoroughly. Attribution & Integrations Assist with integration of browser, server, and mobile data sources, analytics tools, mobile measurement partners (MMPs), and advertising platforms. Support attribution modeling and maintain data accuracy across all channels.

Join our dynamic team at gsstech-group as a Senior Product Designer and play a pivotal role in shaping user-centric design strategies at an enterprise level. This position demands advanced expertise in design systems, a robust hands-on approach, and the capability to work collaboratively with cross-functional teams including Product, Engineering, and Business stakeholders.The ideal candidate will possess a wealth of experience in crafting designs for complex digital ecosystems, particularly within the realms of banking, financial services, or fintech. A solid grasp of agile product development methodologies is essential.

We are seeking a talented and experienced Senior Product Designer to join our esteemed client, a prominent banking group in the Middle East. This position is perfect for individuals who are driven by the desire to design intuitive, scalable, and user-centric digital experiences, particularly in the realm of AI-enhanced solutions and enterprise-level design systems.Key Responsibilities:Oversee the complete product design lifecycle, from initial discovery through to final delivery.Create intuitive and scalable user experiences (UX) and user interfaces (UI) for digital banking solutions.Develop, maintain, and enhance design systems, ensuring consistency across multiple platforms.Collaborate closely with product managers, engineers, and stakeholders within Agile teams.Simplify complex business requirements into elegant design solutions.Conduct thorough user research, usability testing, and data-driven design validation.Contribute to AI-driven product experiences, focusing on personalization and automation features.Promote design thinking and UX best practices throughout the organization.Ensure alignment with corporate banking user needs and compliance standards.Required Skills & Qualifications:Minimum of 5 years of experience as a Product Designer/Senior Product Designer.Robust portfolio demonstrating proficiency in UX/UI design, problem-solving abilities, and design systems.Hands-on expertise with Design Systems (Figma, Sketch, or equivalent tools).Strong grasp of AI-driven product design concepts.Demonstrated experience in Agile environments (Scrum/Squad model).Exceptional problem-solving and user-centric design thinking skills.Strong collaboration and communication skills.Preferred Qualifications:Experience in the banking or financial services sector, particularly in corporate banking.Familiarity with enterprise-scale digital products.Knowledge of data visualization and analytics-driven design.Understanding of accessibility and compliance standards in fintech.

Are you passionate about your work and eager to create a meaningful impact? Do you thrive in an environment that challenges the ordinary and pushes the boundaries of creativity? If so, webook.com is the perfect place for you. As Saudi Arabia's leading event ticketing and experience booking platform, we pride ourselves on delivering cutting-edge technology and exceptional features that have facilitated over 2 billion sales at some of the kingdom's largest mega-events.Role Overview:In the role of Senior Product Designer, you will be at the forefront of our design initiatives, collaborating closely with product managers, engineers, and various stakeholders to develop intuitive and captivating user experiences. You will steer the design process from ideation through to launch, encompassing user research, wireframing, prototyping, and visual design.Core Responsibilities:Lead the design initiatives across our product suite, ensuring alignment with client and user needs.Engage directly with product managers, engineers, and stakeholders to define user journeys, create wireframes, and develop prototypes.Conduct in-depth user research to uncover valuable insights into user behavior and requirements.Design visually compelling layouts that are user-friendly and adhere to our clients' branding standards.Mentor and guide junior designers within the team.Collaborate with engineering teams to ensure accurate and efficient implementation of designs.Iterate on designs based on user feedback, usability testing, and ongoing research.

Join a dynamic and impactful digital team as a Senior Product Designer within a leading banking institution. This role is perfect for individuals who excel in enterprise-scale environments and possess extensive knowledge of design systems. Your mission will be to create seamless and engaging experiences across mobile and web platforms.In this collaborative role, you will partner closely with product managers, engineers, and cross-functional teams to deliver user-focused, scalable, and consistent design solutions in a fast-paced Agile setting.

Join the dynamic team at MultiBank Group, a global leader in the financial sector established in 2005 in California and now proudly headquartered in Dubai, UAE. We are at the forefront of delivering innovative trading technology, unmatched liquidity, and outstanding customer support. Our diverse offerings include Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.As a part of our vibrant community of over 2 million clients spanning 100 countries, you will contribute to a remarkable daily trading volume exceeding US$ 35 billion. With stringent oversight from more than 17 financial regulators across five continents and recognition through over 70 industry awards, MultiBank Group is committed to driving innovation, fostering excellence, and empowering our clients to reach their financial aspirations.Role OverviewWe are in search of a Payments Product Manager who will take ownership of the complete payment experience encompassing deposits, withdrawals, and settlements on our platform. Your role will involve defining and implementing payment functionalities across cards, bank transfers, wallets, and crypto on/off-ramps, ensuring they are reliable, efficient, and compliant. By collaborating closely with engineering, risk, compliance, and operations teams, you will enhance payment success rates, streamline user experiences, and apply data-driven strategies to reduce friction. This position is ideal for an individual with a robust understanding of payment infrastructure combined with strong product management skills.Key ResponsibilitiesDefine and manage the roadmap for payment methods, card products, wallets, and on/off-ramp experiences.Translate business objectives into actionable payment features and measurable KPIs.Collaborate with engineering to design and implement the payment platform, payment flows, APIs, and integrations with processors.Monitor and enhance payment success rates, authorization rates, reasons for declines, and chargebacks.Work alongside Risk, Compliance, and Legal teams on KYC/AML, fraud prevention, and regulatory adherence across markets.Leverage data analytics to improve user journeys (checkout, top-up, withdrawal) and minimize failures.Oversee end-to-end payment processes (deposits, withdrawals, trading settlements) across cards, banks, wallets, and crypto on/off-ramps.Skills & Qualifications4–6+ years of experience in product management within the payments, fintech, crypto, or financial services sectors.Proven track record of successfully managing product roadmaps and delivering on key performance indicators.Strong analytical skills and proficiency in data-driven decision making.Excellent communication and collaboration abilities.Deep understanding of payment processing systems and regulatory environments.

Welcome to MultiBank Group, a premier global financial institution founded in 2005 in California, now proudly headquartered in Dubai, UAE. We are at the forefront of providing advanced trading technology, unmatched liquidity, and outstanding customer support. Our diverse portfolio of financial products encompasses Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Become a part of our vibrant community of over 2 million clients in more than 100 countries, contributing to a remarkable daily trading volume exceeding US $35 billion. As a highly regulated entity under the scrutiny of 17+ financial regulators across five continents and the recipient of over 70 prestigious financial awards, MultiBank Group is committed to fostering innovation, excellence, and empowering our clients in realizing their financial ambitions.Role OverviewIn this role, you will be responsible for orchestrating cross-functional projects that engage Engineering, Design, Product, Operations, and various business stakeholders. You will need to bring clarity to complexity, proactively identify and mitigate obstacles, and ensure that teams remain aligned and progress steadily.This position requires exceptional organizational abilities, expertise in stakeholder management, and the flexibility to adjust plans as needed.Key ResponsibilitiesLead and oversee intricate technical and business projects from conception to completion.Demonstrate recent experience in leading Agile Software Engineering initiatives, employing methodologies like Scrum, Kanban, or others.Develop project plans, timelines, and strategies for resource allocation.Facilitate collaboration across Engineering, Product, Design, Operations, and business teams.Monitor project progress, assess risks, and implement effective mitigation strategies.Organize project meetings, stakeholder updates, and agile ceremonies, including standups, sprint planning, and retrospectives.Manage project dependencies and ensure that teams have the necessary resources to succeed.Provide comprehensive reports on project status, metrics, and outcomes to leadership.Drive ongoing process improvements and uphold operational excellence.Qualifications & SkillsA minimum of 7 years of experience in technical project management.Deep understanding of software development lifecycles and Agile methodologies.Proficiency in stakeholder management and exceptional communication skills.Ability to thrive in a dynamic and fast-paced environment.

Join our esteemed client, a prominent banking institution in the Middle East, as a Senior Product Designer. This position is perfect for an innovative design leader who possesses a strong blend of UX acumen, design systems knowledge, and familiarity with AI-enhanced solutions.In this role, you will collaborate with agile teams, including product managers, engineers, and stakeholders, to craft intuitive, scalable, and impactful digital experiences, specifically tailored for the corporate banking sector.

Delivery Hero seeks a Product Designer based in Dubai to help craft user experiences that are both practical and visually appealing. This position centers on making products intuitive and engaging for customers, blending thoughtful design with usability. Role overview Shape the user experience across Delivery Hero’s products Balance functional needs with strong visual design Create interfaces that are clear, attractive, and easy for customers to use Requirements Strong design skills with close attention to detail Interest in improving how people interact with digital products Ability to blend creativity and practical thinking in design solutions

Join Delivery Hero as a Staff Product Designer and lead the charge in shaping innovative product experiences. As part of our talented design team, you'll collaborate with cross-functional teams to translate complex user needs into elegant design solutions. Your expertise will drive product design strategy, ensuring our offerings are not only functional but also delightful to use.

About MédetoneMédetone is an innovative and rapidly expanding online pharmacy dedicated to enhancing customer care and revolutionizing healthcare delivery. Our mission is to provide a seamless, secure, and efficient service, offering a wide range of prescription medications, over-the-counter products, and personalized healthcare solutions.Role OverviewWe are seeking a passionate and skilled UX/UI Designer to be a vital part of our growing team. The successful candidate will possess robust UX/UI design experience, proficiency in tools such as Figma or Sketch, and a keen understanding of user research and accessibility, particularly within regulated environments.The selected candidate will be responsible for crafting user-friendly digital experiences for our clientele by conducting user research, developing intuitive interfaces, and ensuring compliance with industry standards.Key ResponsibilitiesConduct user research, interviews, and usability testing to gain insights into user needs, behaviors, and challenges within the healthcare and MedTech sectors.Develop user personas, customer journeys, and experience maps to guide design decisions that improve usability and accessibility.Create wireframes, mockups, and prototypes for both web and mobile applications that effectively communicate design concepts.Design engaging and aesthetically pleasing user interfaces that adhere to brand guidelines and elevate the overall digital experience for users.Collaborate closely with various teams to interpret business requirements and technical constraints into user-centric designs.Engage in design reviews, offering and receiving constructive feedback to enhance the user experience.Continuously refine and enhance designs based on user testing results, analytics, and insights to boost user satisfaction and functionality.Ensure design compliance with healthcare industry standards and regulations (e.g., HIPAA) and integrate accessibility standards (e.g., WCAG) for inclusive design.RequirementsProficient in design and prototyping tools such as Figma, Sketch, Adobe XD, or equivalent.Thorough understanding of UX principles, best practices, and design systems that foster effective user-centered designs.Experience in establishing and implementing design systems to ensure consistency and scalability across digital products.Ability to analyze feedback and usage data for informed design enhancements.Exceptional communication skills, capable of presenting design concepts and rationale to cross-functional teams and stakeholders.Meticulous attention to detail, focusing on delivering pixel-perfect, high-quality designs.

Join OnTime Group as a dedicated and experienced HR Manager, where you will be instrumental in overseeing our human resources operations and enhancing HR processes within OnTime Healthcare. Your role will encompass recruitment, employee relations, performance management, and a variety of other HR functions.Key Responsibilities: Formulate and enforce HR policies and procedures that align with relevant laws and regulations. Oversee the complete recruitment lifecycle, including talent sourcing, interviewing candidates, and onboarding new hires. Manage the performance evaluation system, offering support and guidance to both management and staff. Address employee relations issues, including conflict resolution, disciplinary measures, and grievance procedures. Design and implement training and development programs to boost employee skills and overall performance. Keep precise and updated employee records and files. Ensure adherence to labor laws, regulations, and company policies. Stay informed on current HR trends and best practices.

Join our team as a Senior Technology Innovation Engineer in Dubai, where you will leverage your expertise in AI to drive engineering excellence. In this pivotal role, you will not only oversee projects but also shape the future of AI-driven digital transformation at Cygnify. Your responsibilities will include establishing standards for prompt engineering, creating code generation workflows, automating quality assurance, documenting intelligently, and fostering continuous learning systems.As a seasoned engineer, you possess a diverse technical skill set with a strong focus on utilizing AI to enhance productivity and quality. You have a proven track record of building and launching products, integrating AI into delivery pipelines, and transitioning concepts to production under tight deadlines. Your experience includes orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation throughout the software development life cycle (SDLC).In addition, your interpersonal skills enable you to effectively engage with clients, identify their needs, manage stakeholders, and translate business goals into actionable technical strategies enhanced by AI. You see AI as a practical tool for accelerating value delivery, improving quality, and unlocking new opportunities.You thrive in dynamic environments that value agility, experimentation, and proactive initiative, where AI serves as a critical multiplier for team performance.Key Responsibilities:Architect and develop scalable, innovative software solutions for internal and client use.Lead client engagements, serving as both a trusted advisor and technical owner.Rapidly prototype, iterate, and validate solutions using cutting-edge technologies.Balance immediate deliverables with a long-term vision for sustainable systems.Collaborate across cross-functional teams to align product objectives, timelines, and execution.Mentor junior engineers and contribute to fostering a culture of technical excellence.Assess new technologies for scalability and citizen impact.Integrate AI-native development workflows across the SDLC, utilizing AI copilots, automated test creation, and intelligent documentation to enhance output quality.Design and implement AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop reviews, and ongoing model evaluations to ensure secure and scalable production readiness.

Join mexdigital as a UI/UX Designer and unleash your creativity in a dynamic environment! You will be instrumental in designing intuitive and engaging user experiences for our digital platforms. Collaborate closely with cross-functional teams to understand user needs and translate them into innovative design solutions.

Join Ghobash Group as a Structural Engineer and be part of a dynamic team dedicated to innovative engineering solutions. In this role, you will be responsible for designing and analyzing structures, ensuring compliance with safety standards, and collaborating with cross-functional teams to deliver high-quality projects. Your expertise will play a crucial role in shaping the skyline of Dubai.

Join our dynamic team as an Electrical Engineer at Egis Group in the vibrant city of Dubai. In this pivotal role, you will leverage your expertise to design, implement, and oversee electrical systems, ensuring the highest standards of safety and efficiency. You will collaborate with multidisciplinary teams to deliver innovative solutions that meet our clients' needs.