Director of Energy Engineering

About AvocaAvoca is revolutionizing the customer engagement landscape for home service companies. Our cutting-edge, AI-driven conversational agents efficiently manage high-value inbound calls - from job bookings to lead qualifications - ensuring unparalleled speed and consistent revenue growth that outperforms traditional call centers.In less than two years, we have grown to a dynamic team of 85 employees, anchored by a vibrant in-office culture in New York City. In a booming $500B market, where missed calls equate to lost revenue, we are establishing a leading platform for AI-enhanced customer interactions.Partnering with top-tier brands in home services, we achieved a remarkable 10x growth in 2025. Our fast-paced, high-performance team thrives in NYC, strategically poised to seize a significant market opportunity where 85% of missed calls translate to competitors' gains. Every new team member plays a vital role in our success.About the RoleAs the Support Engineering Manager at Avoca, you will spearhead the team dedicated to resolving customer challenges across our production systems. This position combines people management with a robust technical focus: you will recruit, train, and oversee Support Engineers and Deployment Engineers while remaining engaged enough to troubleshoot escalated issues personally.You will cultivate an in-depth understanding of Avoca's products, configurations, and real-world scenarios, akin to that of a senior deployment engineer, enabling you to guide your team effectively, resolve complex issues, and maintain high standards for customer satisfaction. You will be responsible for staffing management, intervening in stalled issues, and setting clear expectations for both internal teams and customers regarding ticket resolution timelines.This role is crucial as the primary escalation point for support tickets and serves as a vital link between Support Engineering and Product Engineering. You will ensure that issues are thoroughly assessed, scoped, and assigned with clear context, allowing the right problems to reach the appropriate partners while your team efficiently resolves the remainder.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About the RoleJoin ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is hiring a Technical Support Manager in New York City, NY. This position leads a team of Support Engineers, focusing on recruitment, training, mentorship, and performance. The manager will shape support processes to help drive customer and partner satisfaction, growth, and retention. The role also involves managing cross-functional projects and encouraging team development in a busy environment. Main Responsibilities Develop deep expertise in the Sigma product, supporting a data-driven approach to customer support. Lead and support a team of product experts to provide a strong customer experience for Sigma users. Recruit, train, and coach Support Engineers to build and maintain a high-performing team. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers receive excellent service. Set and manage strategies to meet key metrics, including Customer Satisfaction (CSAT), Initial Response Time (IRT), Service Level Agreements (SLA), and Time to Resolution (TTR). Refine and improve customer support processes to boost operational efficiency. Analyze support data to identify trends and create actionable plans for ongoing improvement. Foster a culture of excellence, credibility, and integrity throughout the organization.

Hudson River Trading (HRT) is seeking a dedicated Electronic Trading Support Engineer to join our dynamic Trade Operations (TradeOps) team in New York City, with opportunities in Austin, Chicago, and Dublin. This pivotal role involves managing our state-of-the-art electronic trading environment, renowned for its efficiency and robustness. You will be responsible for configuring, monitoring, and optimizing trading systems, addressing risk, regulatory requirements, and development tasks. The TradeOps team is committed to automating procedures and preparing for unexpected challenges. Your responsibilities will range from debugging processes to ensure timely market openings, to making critical decisions balancing compliance, risk, and profitability during trading hours, as well as implementing new trading strategies smoothly.

Role Overview CurbWaste is hiring a Customer Support Manager for a hybrid position based in New York City. This full-time role requires three days per week in the office. The manager will lead and grow a support team focused on delivering a consistent, high-quality experience for customers. About CurbWaste CurbWaste is a venture-backed company working to modernize the waste and recycling industry. With $50M in funding and more than 150 clients, CurbWaste provides an all-in-one platform designed to help operators manage their businesses more efficiently. The company values trust, ownership, and a strong commitment to delivering value. Curiosity, teamwork, and continuous improvement are central to the culture. What You Will Do Build and expand a high-performing customer support organization Develop tiered support models and standard operating procedures (SOPs) Set up escalation frameworks to handle complex issues Mentor and coach team members to help them grow into advanced roles Continuously improve support processes, tools, and outcomes Success in this position means the support team can deliver prompt, high-quality service independently, while always seeking ways to improve. Work Location This role is based in New York, NY and follows a hybrid schedule: three days per week in the office.

Welcome to Glide!At Glide, we are redefining the banking experience for today's consumers. Our innovative embedded fintech platform empowers traditional financial institutions, such as community banks and credit unions, to create unique digital experiences for their clients.Joining our extraordinary team, which includes experts from Stripe, Google, and Amazon, you will play a pivotal role as a Digital Support Manager (DSM) in helping us expand our product offerings to numerous banking institutions. Bring your fresh perspective to the longstanding financial sector!Your Responsibilities:Act as the main point of contact for clients after go-live, overseeing incoming support inquiries and ensuring prompt, high-quality resolutions.Utilize your comprehensive knowledge of financial institution operations to identify and address issues at their root causes.Collaborate with clients to understand their regulatory frameworks, core system setups, and operational processes to propose tailored solutions.Keep precise records of all client interactions and escalate issues to engineering or product teams when necessary.Analyze support request patterns and proactively share product feedback and insights with internal teams.Employ AI tools to enhance efficiency in daily tasks.Assist in creating help articles, training materials, and documentation for clients.

Replit is a pioneering software creation platform that empowers individuals to develop applications using natural language. With a global user base in the millions, Replit is revolutionizing software development by dismantling the conventional barriers to application creation.As a Premium Support Engineer at Replit, you will be the essential link for our most valued customers, delivering prompt, expert, and dependable technical support precisely when it’s needed. You will tackle intricate product challenges, guide customers through critical incidents, and ensure that every interaction exemplifies the utmost standards of quality and efficiency.At the forefront of AI-driven software development, Replit’s customer support methodologies are continuously evolving. You will play a pivotal role in shaping the evolution of Premium Support, adapting to new products, rising customer expectations, and AI-enhanced workflows, all while navigating ambiguity and fostering clarity within your team.Your role will blend in-depth technical troubleshooting with calm, assured communication to keep developers progressing—whether it’s a large enterprise team deploying at scale or a top-tier developer relying on Replit to fuel their business.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

Company Overview:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm focused on advancing patient access to groundbreaking innovations in mental health. Headquartered in London, UK, with a significant presence in New York City, we aim to develop transformative treatments that enhance the lives of individuals facing mental health challenges, particularly those unresponsive to existing therapies.We are at the forefront of a new approach to mental health treatment, emphasizing rapid and lasting responses through our investigational COMP360 synthetic psilocybin therapy, which is poised to be a first-in-class solution. This therapy has been granted Breakthrough Therapy designation by the US FDA and has received Innovative Licensing and Access Pathway designation in the UK for treatment-resistant depression (TRD), addressing a critical unmet need in mental health care.As we advance through phase 3 trials for TRD and have successfully completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa, we are preparing for further late-stage research in PTSD. Our vision encapsulates a world where mental well-being extends beyond the mere absence of illness, enabling individuals to thrive.Job Overview:The IT Support Engineer will play a critical role in providing technical assistance to internal users within the organization. This position involves supporting audio-visual and IT-related setups and resolving various technical issues to ensure seamless operations.

At Smith Engineering, we are on a mission to foster a sustainable future through enhanced operations and efficiency in critical facilities. With over a decade of experience in central plant design and optimization, we have built a strong reputation for unraveling facility challenges and optimizing plant performance. Our multidisciplinary team combines expertise in design, energy management, controls, and workforce development to empower our clients to achieve their operational and sustainability objectives.We are currently looking for passionate and knowledgeable Part-Time Technical Trainers to join our dynamic team in the New York Metro area. In this role, you will work from our Manhattan office as well as various client sites, delivering impactful training in renewable energy and Chiller Plant Design.Your RoleAs a key member of our Training Group, you will contribute to building a top-tier technical training organization. We seek individuals who possess credible technical expertise and a knack for creating engaging learning experiences tailored to diverse audiences.

(FinTech / Payments / Embedded Lending Platform)About Us:At ClarityPay, we are at the forefront of transforming the point-of-sale credit landscape, delivering unmatched value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable 'Pay-Over-Time' solutions, including monthly installments, Buy Now Pay Later (BNPL), and revolving credit products. We tackle intricate credit challenges with agility, accuracy, and intelligence—leveraging our extensive expertise and cutting-edge technology to achieve superior results consistently.Our clients depend on us to enhance their customer service, drive growth, and foster loyalty. Guided by our core values, we prioritize merchants, remain data-centric, understand the reasoning behind our actions, commit to continuous learning, and succeed collectively as a team. This clarity of purpose inspires our dedication to providing exceptional customer experiences swiftly and at scale.Role Overview:We are looking for a Production Support & Issue Management Specialist who will ensure the stability, reliability, and seamless operation of our production systems. This role encompasses real-time monitoring, incident response, issue documentation, and compliance reporting across our fintech platform, acting as the primary coordination point during production incidents.You will collaborate cross-functionally with Engineering, Product, Risk, Operations, and Compliance teams to minimize customer impact, swiftly resolve issues, and maintain comprehensive documentation and controls.Key Responsibilities:Production Monitoring & Support:Monitor live production systems, transaction flows, APIs, and third-party integrations.Identify, triage, and analyze production issues and system irregularities.Evaluate the impact of incidents on customers, merchants, operations, and finances.Validate resolutions and oversee platform stability following resolutions.Incident & Issue Management:Manage incident intake, prioritization, escalation, and coordination.Lead incident response discussions and maintain transparent, real-time communication with stakeholders.Document incident timelines, actions, and decisions from detection to resolution.Conduct post-incident reviews and root cause analyses.

Join Talan as a Trading Application Support Engineer in New York City, where you will play a crucial role in ensuring the efficiency and reliability of our trading applications. You will work closely with trading teams and developers to troubleshoot issues, implement solutions, and enhance application performance. This is an exciting opportunity for someone passionate about trading technology and application support.