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Director of End User Computing

Shield AISan Francisco, California
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Extensive experience in enterprise IT management with a focus on end-user computing. Strong understanding of IT service management frameworks and best practices. Proven ability to lead and develop high-performing teams. Expertise in endpoint management and identity solutions. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities.

About the job

Founded in 2015, Shield AI is a pioneering venture-backed deep-tech company dedicated to safeguarding both service members and civilians through advanced intelligent systems. Our innovative product lineup includes the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision. With a global presence spanning the U. S., Europe, the Middle East, and the Asia-Pacific, our cutting-edge technology actively supports operations worldwide. Learn more about us at www.shield.ai. Connect with Shield AI on LinkedIn, X, Instagram, and YouTube.

The Director of End User Computing will oversee the global strategy and operational excellence of enterprise IT services, focusing on Service Desk, Asset Management, Platform Engineering, and Workplace Technology. This pivotal role is tasked with delivering a secure, scalable, and high-performing end-user environment that enhances business productivity while catering to the needs of executive and enterprise stakeholders.

Success in this position is defined by a seamless employee technology experience characterized by low friction, high productivity, and robust satisfaction with the systems and tools utilized across the organization.

As a senior IT leader, the Director will establish a comprehensive technical vision, operational standards, and service delivery frameworks across endpoint ecosystems, collaboration platforms, identity systems, and workplace technologies. The ideal candidate will possess extensive expertise in enterprise endpoint and identity platforms, demonstrate strong organizational leadership skills, and have a proven track record of building high-performing teams while advancing modernization, automation, and continuous improvement initiatives.

About Shield AI

Shield AI is a leading company in the deep-tech sector, founded to revolutionize the safety of service members and civilians. Our commitment to innovation and excellence drives us to create intelligent systems that enhance security and operational efficiency globally.

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