Director of Employee Success

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

Join Revi in Revolutionizing Retail! At Revi, we envision a future where brick-and-mortar retail thrives through a seamless blend of digital and physical shopping experiences. As technology advances, we are at the forefront of this evolution, creating a hybrid purchasing landscape where every transaction carries a digital identity, fostering deeper relationships and engagement.While many brands are digitizing parts of their customer journey, Revi aims to unify the entire physical purchase experience, empowering small businesses to compete on a global stage. We leverage data, AI, and consumer engagement strategies to enhance profitability, operational efficiency, and customer loyalty—all within our unique ecosystem.Backed by leading Silicon Valley investors, Revi is poised to dominate a multi-billion-dollar market.Why You Should Choose Revi? • Collaborate closely with the CEO and executive team as a strategic partner.• Play a vital role in a rapidly growing startup.• Shape the company culture, hiring practices, systems design, and processes.• Enjoy limitless opportunities for personal and professional development.• Work with a mission-driven team that values innovation, hard work, and impactful results.• Be a key player in the AI-driven transformation of the retail and restaurant sectors.Your Role as Director of Partner Success ‍‍In the position of Director of Partner Success & Support, you will design and oversee the entire post-sales journey, which includes onboarding, adoption, optimization, support, and long-term retention. You will be responsible for the operational framework of these teams, ensuring they operate with an AI-first mentality, integrating automation, AI agents, analytics, and intelligent workflows at every stage of the partner experience. This crucial role reports directly to the CEO and is essential for Revi's growth.

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

Join Revi and be part of a transformative journey in retail! At Revi, we're reshaping the future of brick-and-mortar shopping, blending the digital and physical worlds. Following the evolution from Web 1.0 to Web 2.0, we are now pioneering Web 3.0, where online experiences will redefine in-store interactions.We provide an innovative in-store digital platform that enables businesses to forge lasting relationships with their customers while enhancing the shopping experience. Our beautifully designed self-ordering system allows consumers to seamlessly buy, pay, and earn rewards—all while providing valuable data insights to improve operations.With new Series A funding from top Silicon Valley investors, we are poised for significant growth. This is an exciting time to join a collaborative team dedicated to making a difference in the retail landscape!As a Partner Success Manager, you will directly influence our growth by engaging strategically with partners, ensuring retention, and facilitating transactions. You will champion partner success initiatives and collaborate with leadership and product teams to optimize our platform.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our goal extends beyond building our own business; we are committed to cultivating payroll businesses alongside each of our partners. As pioneers of embedded payroll, we are reshaping the way people are compensated, facilitating the launch, growth, and success of payroll enterprises. Discover our journey | Listen to our story.Check goes beyond mere API infrastructure; we are a launchpad for establishing and scaling payroll ventures.Our TeamThe payroll landscape is flawed. Join us in our mission to fix it! At Check, you will apply your creative problem-solving skills, critical thinking, and resilience to influence every business we develop. We view challenges and tasks as opportunities to contribute to our collective success; we embrace the unique strengths that each member brings, transcending traditional role limitations.If you're eager to roll up your sleeves and transform the payroll industry, let's simplify the intricate, make a tangible impact, and forge a brighter future for businesses of every size.As a Partner Success Manager, you will play a pivotal role in safeguarding and expanding Check’s revenue through meticulous partner management. You will act as the General Manager for a select portfolio of 5-10 high-priority partners, establishing and nurturing ongoing communication while delivering proactive internal reporting on their status.We expect our team members to take initiative and operate with a high level of autonomy while sharing insights and knowledge transparently with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, and Enablement. Together, you will identify trends, mitigate risks, and seize opportunities, executing targets with unwavering focus and precision.Ideal candidates are determined, goal-oriented, and possess experience in developing comprehensive plans with partners or customers. You should excel in prioritizing tasks ruthlessly and feel comfortable navigating both technical and commercially intricate environments.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our vision extends beyond merely developing our business; we are committed to building payroll businesses alongside each of our partners. As pioneers in embedded payroll, we are transforming the way individuals receive their pay, facilitating the launch, growth, and success of payroll businesses. Discover our journey | Listen here.Check represents much more than just API infrastructure; we are a launchpad for developing and scaling payroll enterprises.About Our TeamPayroll systems are in need of reform, and we invite you to join a team as passionate about making a difference as you are! At Check, you will engage in creative problem-solving, critical thinking, and resilience to influence every business we collaborate with. We perceive challenges as opportunities to contribute to impactful solutions, prioritizing the distinctive strengths and value each team member brings to our mission.Join us if you're ready to dive in and revolutionize payroll. Together, we will simplify complexity, create tangible impacts, and build a brighter future for businesses of all sizes.As a Partner Success Manager, your role will be to safeguard and expand Check’s revenue through meticulous partner management. You'll act as the General Manager for a selected portfolio of 5-10 high-priority partners, fostering relationships by establishing consistent communication and providing internal updates on their status.We expect our team to be proactive and take ownership in their roles, sharing information and insights regularly with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, Enablement, among others. Together, you will uncover trends, assess risks, and seize opportunities, executing targets with determination and precision.The ideal candidate for this position is tenacious, goal-oriented, and possesses experience in formulating detailed plans with partners or clients. You should excel at prioritization and feel comfortable navigating complex technical and commercial environments.Your Responsibilities Will Include:Overseeing all phases of the post-sales partner lifecycle, including ownership of targets, renewal negotiations, and account management.Establishing trust with our partners and cultivating deep relationships to ensure mutual success.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

Cresta is dedicated to transforming the landscape of customer conversations into a significant competitive edge by maximizing the potential of the contact center. Our innovative platform seamlessly integrates cutting-edge AI with human intelligence, enabling contact centers to uncover customer insights, streamline conversations, and empower team members to enhance their efficiency. Originating from the esteemed Stanford AI lab, Cresta was co-founded by Sebastian Thrun, the visionary behind Google X, Waymo, and Udacity. Our executive team also features CEO, Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.We have curated a world-class team of AI and ML specialists, market leaders, and top investors, including Andreessen Horowitz, Greylock Partners, and Sequoia, alongside former AT&T CEO John Donovan. Our esteemed clientele includes notable brands such as Intuit, Cox Communications, Hilton, and Carmax, and we have been recognized by Forbes and Bain Consulting as one of the premier private AI companies globally.Embark on this exciting journey with us to redefine the workforce through AI. The future of work is now, and it’s at Cresta.ABOUT THE ROLE:We seek a remarkable Director of Partner Marketing to establish and lead Cresta’s partner marketing function from its inception. In this prominent role, you will be responsible for the strategy and implementation of scalable partner marketing initiatives designed to enhance partner-sourced and partner-influenced pipelines across ISVs, systems integrators, GSIs, cloud marketplaces, and strategic alliances. You will play a pivotal role in shaping one of Cresta’s rapid growth sectors and strategically significant go-to-market channels, directly influencing pipeline, revenue, and market positioning.RESPONSIBILITIES:Develop and execute the vision and strategy for Cresta’s global partner marketing function, creating scalable programs that generate partner-sourced and partner-influenced pipelines.Design and implement a partner marketing model that accommodates various partner types, products, segments, and regions.Create partnership-specific messaging frameworks, joint value propositions, and supportive materials that empower partners to effectively market and sell collaborative solutions.Collaborate closely with partner engagement teams to ensure alignment and coherence in marketing efforts.

Join Ramp as the Manager of Partner Success Strategy & Operations, where you'll play a pivotal role in enhancing our partner relationships and operational effectiveness. In this dynamic position, you will lead a team dedicated to optimizing partner experiences, driving strategic initiatives, and ensuring successful implementation of partnership strategies that align with Ramp's goals.

Join Pinterest as the Director of Partner Marketing, where you will spearhead strategic initiatives to enhance our partnerships and drive mutual growth. You will work closely with cross-functional teams to develop innovative marketing strategies that resonate with our partners and elevate the Pinterest brand.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

About Brex Brex builds an intelligent finance platform that helps businesses manage spending, banking, bill payments, and travel. Operating in more than 200 markets, Brex combines global corporate cards with automation and strong customer service to reduce manual work for clients. Companies like DoorDash, Coinbase, and Zoom use Brex to streamline financial operations. Working at Brex Brex encourages challenging the status quo and values collaboration with talented colleagues. The company prioritizes diversity, inclusion, and professional growth, offering resources and support to help team members advance their careers. The People Team The People Team drives Brex’s growth and shapes its culture. This group focuses on attracting strong talent, solving organizational challenges, and supporting both individuals and teams. The team values curiosity, optimism, pragmatism, and authenticity, aiming to create an environment where everyone can succeed. Role Overview: Director of People Business Partner for Engineering The Director of People Business Partner for Engineering acts as a key advisor to the CTO and Engineering leadership. This role shapes organizational, leadership, and talent strategies to strengthen Brex’s technical teams. As a business partner, the director works closely with engineering leaders to build a high-performing team and support the segment’s goals, serving as a strategic partner on all people-related matters.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

Join Abridge as the Senior Director of Clinical Success, where you will play a pivotal role in enhancing patient care through innovative healthcare solutions. You will lead a dynamic team, collaborating closely with clinical and operational stakeholders to ensure the effective delivery of our services. Your strategic vision and leadership will drive the success of our clinical programs, making a meaningful impact on patient outcomes.In this role, you will be responsible for developing and implementing strategies that promote clinical excellence and operational efficiency. You will engage with cross-functional teams to optimize workflows and ensure that our services exceed industry standards.