About the job
About Decagon
Decagon stands as a pioneer in the conversational AI landscape, empowering brands to craft exceptional concierge customer experiences.
Our innovative technology enables leading enterprises, including Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, to implement AI agents that facilitate personalized and enriching interactions across diverse channels such as voice, chat, email, SMS, and more.
We envision a future where customer experiences are transformed from mundane support interactions to swift resolutions, engaging conversations, and meaningful relationships. Proudly backed by a consortium of world-class investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we share a unified vision for innovation.
As an in-office organization, we are united by a commitment to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our teamwork and growth.
About the Role:
In the role of Director of Data & Analytics, you will spearhead the establishment of a top-tier data team that drives strategic decision-making through insightful analytics. Your contributions will significantly shape how data is collected, structured, and utilized across the organization. Collaborating closely with executives, Product, Engineering, GTM, and G&A teams, you will uncover significant trends related to strategic initiatives, product analytics, and overall business performance. This unique opportunity allows you to create modern, scalable analytics systems and develop impactful data insights for a rapidly evolving team.
Your Responsibilities Include:
Overseeing business intelligence reporting across the organization, including the development of dashboards to monitor ongoing KPIs and performing ad-hoc analyses to explore critical questions.
Collaborating with cross-functional teams to grasp business priorities and orchestrate the data pipeline necessary for delivering essential data-driven insights.
Assisting in the design and tracking of OKRs, visualizing data, and analyzing performance to ultimately influence strategy and roadmaps.

