Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.

As a Sales Engineer at Datadog, you will play a pivotal role in qualifying and securing opportunities with our esteemed customers and partners across the LATAM region. Your technical expertise will shine through in engaging sales presentations, compelling product demonstrations, and by supporting crucial technical evaluations (POCs). You will also collaborate closely with our product team, providing valuable insights based on customer feedback and competitor analysis to help steer feature prioritization. Additionally, your role will involve liaising with various teams to address customer concerns, escalate bug issues, and represent our brand with pride. If you are eager to be part of a dynamic, enthusiastic team that offers limitless growth opportunities, we would love to hear from you! At Datadog, we cherish our office culture, which fosters strong relationships and collaboration, and sparks creativity. We operate on a hybrid work model, empowering our Datadogs to achieve a work-life balance that suits their needs.

Role Overview Lumafield is looking for a Customer Success Manager in Boston, MA. This role centers on helping clients reach their goals and get the most from Lumafield’s solutions. The Customer Success Manager serves as a trusted advisor, working directly with customers to understand their needs and provide knowledgeable support. What You Will Do Onboard new customers and ensure a smooth introduction to Lumafield’s products Build and maintain long-term relationships with clients Collaborate with customers to understand their challenges and objectives Offer guidance and expert assistance to help clients succeed Identify and pursue opportunities for upselling and cross-selling within the product suite Promote customer satisfaction, retention, and growth Location This position is based in Boston, MA.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.

About Talon.One Talon.One offers an incentives engine that brings loyalty, promotions, and gamification together in one platform. The system is built for enterprise security and scalability, helping businesses design personalized and profitable loyalty programs and promotions using any available data. More than 250 brands, such as Adidas, Sephora, and Carlsberg, use Talon.One to deepen customer engagement and loyalty. The Team The Customer Success team includes both Customer Success Managers and Technical Account Managers. Collaboration is central to the way the team works, with close ties to Sales, Partnerships, Product, and Marketing. Open communication and mentorship are encouraged, supporting both professional growth and an inclusive workplace. The team values diversity and ethical practices as essential to making a positive impact in tech. Role Overview Talon.One is expanding its Customer Success team in preparation for growth in early 2026. As a Customer Success Manager, the focus will be on building strong client relationships, driving product adoption, and translating customer feedback into improvements. The role involves aligning the API-driven platform with customers’ marketing strategies, working with technical teams to resolve issues, and developing scalable processes for customer success. Strong communication skills are important for supporting enterprise clients and managing projects effectively. This is a remote position, but candidates must live within commuting distance of the Boston or New York offices. The anticipated total compensation is $125,000 OTE. Actual compensation may vary depending on experience, skills, qualifications, and location. The salary range is subject to change. What You Will Do Build and maintain relationships with customers to understand their objectives and challenges, encourage product adoption, and share actionable insights with Sales, Marketing, and Product teams. Connect customers’ marketing goals to the technical capabilities of the API-driven platform, and explain complex product configurations clearly.

Join our team as a Customer Success Engineer specializing in Database solutions during the 2nd Shift. In this role, you will be instrumental in ensuring our customers achieve their desired outcomes while using our database products. You will provide technical support, troubleshoot issues, and collaborate with other teams to deliver exceptional customer experiences.Your passion for technology and customer satisfaction will drive your success in this dynamic environment.

Join Varicent, where we're revolutionizing the Sales Performance Management (SPM) landscape and transforming how organizations achieve revenue success. Our innovative SaaS solutions empower revenue leaders across the globe to craft more effective go-to-market strategies, enhance seller performance, and tap into previously unrecognized potential. Recognized as a market leader in various industry reports, our offerings are trusted by a wide array of global giants such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and countless others.Here’s why you’ll excel at Varicent:Innovate with Purpose: Create impactful solutions for customers worldwide.Join Excellence: Collaborate within a diverse and innovative team.Shape the Future: Lead initiatives that redefine revenue optimization.Grow Together: Discover your potential in a nurturing environment.Become part of Varicent—where your skills and ambitions converge with limitless opportunities!We are in search of a Vice President of Customer Success to spearhead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.

Smartsheet is looking for a Customer Success Manager II to support a portfolio of large enterprise accounts. This position focuses on building strong customer relationships, driving application engagement, and supporting retention and growth. The Customer Success Manager II acts as the main point of contact for clients, working to understand their goals, offer tailored guidance, and ensure they gain the most value from Smartsheet’s platform. This role reports to a Senior Manager of Customer Success and offers remote flexibility. Collaboration with Account Teams, including Sales, Presales, and Services, is central to the work, so candidates based in the Central or Eastern United States are preferred. What you will do Lead onboarding for enterprise customers, supporting ongoing adoption and engagement throughout their lifecycle. Work with cross-functional account teams to develop territory plans that focus on customer satisfaction, retention, and expansion. Create and execute data-driven enablement strategies to increase adoption, highlight product value, and build lasting partnerships. Serve as a Smartsheet expert, helping customers drive organizational impact and improve collaboration. Run regular customer success reviews to assess satisfaction, address issues with Technical Support, and encourage broader Smartsheet use. Share best practices to help customers realize the full benefits of Smartsheet. Analyze usage patterns to gather insights, make recommendations, and boost satisfaction and adoption. Act as the primary contact for resolving critical situations. Collaborate with Sales, Training, and Professional Services to identify new growth opportunities within accounts. Requirements Experience managing SaaS enterprise accounts with a focus on engagement, retention, and technical leadership. Ability to collaborate closely with cross-functional teams. Comfort working remotely and partnering with teams across different regions.

Customer Success Manager - GrowthAcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.Team MissionWe are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.We warmly encourage individuals from all backgrounds to apply.

Join our innovative team at Lever as we redefine the future of talent acquisition. We are looking for a passionate Customer Success Professional who is eager to contribute to our mission of helping organizations recruit and hire top talent.PLEASE NOTE: This is a test job posting in Lever's testing environment. Please do not apply for this position.At Lever, we have spent the last decade tackling the strategic challenge of recruitment and hiring. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build and expand their teams. We take pride in our people-first culture, recognized as the #1 workplace in San Francisco and one of the top workplaces in the entire United States. Our team, fondly known as 'Leveroos', is our greatest asset, and we continually invest in their growth and success.