Director of Customer Success at Descript | Remote

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within healthcare. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes while allowing healthcare professionals to concentrate on what truly matters—their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. Utilizing Linked Evidence and our uniquely designed, auditable AI, we are the sole organization that aligns AI-generated summaries with verified information, enabling providers to quickly trust and validate the results. As trailblazers in generative AI for healthcare, we are establishing the industry benchmarks for the ethical deployment of AI across health systems.Our expanding team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and simplify care. Our offices are located in the Mission District of San Francisco, the SoHo area of New York, and East Liberty in Pittsburgh.The RoleIn your role as the Clinical Success Director - Nursing, you will lead the way in defining, launching, and expanding our generative AI platform tailored for nurses. Your contributions will significantly alleviate the cognitive load tied to clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to create products that connect clinical dialogues with actionable data.Key ResponsibilitiesAssess new product offerings and provide specialized knowledge to our product teams.Cultivate and sustain relationships with customers, including user onboarding, gathering feedback, optimizing nursing workflows, and pinpointing areas for enhanced engagement and success.Establish and recruit a trusted council of nurse advisors to steer product strategy and roadmap.Create use case-specific end-user surveys and success metrics to illustrate impact and value.Promote product capabilities and direction to potential customers through the development of sales materials, conducting product demonstrations, training sessions, and more.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

Join Abridge as the Senior Director of Clinical Success, where you will play a pivotal role in enhancing patient care through innovative healthcare solutions. You will lead a dynamic team, collaborating closely with clinical and operational stakeholders to ensure the effective delivery of our services. Your strategic vision and leadership will drive the success of our clinical programs, making a meaningful impact on patient outcomes.In this role, you will be responsible for developing and implementing strategies that promote clinical excellence and operational efficiency. You will engage with cross-functional teams to optimize workflows and ensure that our services exceed industry standards.

About AbridgeFounded in 2018, Abridge aims to revolutionize healthcare communication. Our innovative AI-driven platform enhances medical conversations, streamlining clinical documentation and allowing healthcare professionals to prioritize patient care.We provide enterprise-level technology that converts patient-provider discussions into structured clinical notes in real-time, featuring advanced EMR integrations. With our unique Linked Evidence and auditable AI, we are the sole entity that aligns AI-generated summaries with verified data, enabling healthcare providers to quickly trust and confirm our outputs. As leaders in healthcare generative AI, we are establishing benchmarks for responsible AI application across health systems.Our diverse team comprises practicing physicians, AI researchers, PhDs, creative minds, technologists, and engineers dedicated to enhancing healthcare experiences. We operate from offices in the vibrant Mission District of San Francisco, trendy SoHo in New York, and East Liberty in Pittsburgh.The Role**Position requires in-office presence three times per week at our San Francisco (Mission District) location. In the role of Clinical Success Director, you will lead initiatives to deliver outstanding generative AI solutions for clinicians, directly impacting the alleviation of cognitive overload linked to clinical documentation. Your responsibilities will encompass collaboration with clients, partners, product managers, designers, data scientists, and healthcare experts to develop products that translate clinical conversations into actionable insights.Key ResponsibilitiesFacilitate clinician empowerment by providing education and training for new users, creating supporting materials, and fostering relationships with clinical advocates and advisors.Gather product feedback through expert insights on current clinical documentation approaches and work alongside product teams to establish a definitive clinical product roadmap.Offer strategic product recommendations by synthesizing user feedback and generating documentation that illustrates how product enhancements can broaden our product's reach and elevate clinician experiences.Develop and track end-user engagement and success metrics to showcase long-term value and impact.Promote product features and direction to potential clients through the creation of sales materials, conducting product demonstrations, and more.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

Join Our MissionBecome a pivotal part of our innovative team that is revolutionizing musculoskeletal care. As the Director of Clinical Operations, you will spearhead our clinical operations and report directly to the Vice President. Your leadership will be instrumental in enhancing our care team as we innovate care delivery through cutting-edge technology. You will drive initiatives aimed at improving efficiency, including technology adoption and performance enhancements across health coaches, physical therapists, and other team members. Your role will ensure uniformity across all processes, fostering member safety, engagement, service excellence, and clinical integrity.Key ResponsibilitiesOperational Strategy Execution: Transform strategic objectives into actionable operating plans and procedures, leveraging data-driven insights to uncover opportunities. You will oversee the operational framework for the organization, ensuring effective communication, clear ownership structures, and comprehensive outcomes reporting.Enhancing Organizational Performance: Partner with Clinical Operations leadership to streamline processes, expedite decision-making, boost accountability, and elevate talent density.Achieving Business Goals: Consistently meet service level agreements and business outcomes (revenue, experience, quality, finances) through a robust operating system and technology-enabled workflows. You will drive performance improvements and minimize variations to achieve or surpass targets.Innovation Leadership: Champion the integration of technology and advanced clinical practices as we innovate our AI-driven care delivery model. You will identify and implement system designs and automation to scale operations and enhance the experiences of both care teams and members.Commitment to Service Excellence: Guide program and service delivery modifications across the care team, ensuring a consistent, high-quality experience for members that aligns with our product offerings.Your ProfileStrategic Leader: Proven track record of operational excellence, adept at navigating through uncertainty and driving organizational change.Team Builder: Experience in developing and leading large service delivery teams, with a strong focus on coaching and mentoring to foster high employee engagement.Continuous Learner: Eager to explore new methodologies and approaches, remaining adaptable in a dynamic environment.

At Olema Oncology, we are passionate about innovating and providing superior treatments for breast cancer and related conditions. Our flagship drug, palazestrant (OP-1250), is a groundbreaking complete estrogen receptor antagonist (CERAN) currently advancing through development for metastatic breast cancer, exhibiting significant potential both as a standalone treatment and in combination therapies for ER+/HER2- metastatic breast cancer. Our subsequent candidate, OP-3136, positions itself as a leading KAT6 inhibitor with the potential to redefine standards of care.Our commitment to scientific excellence is nurtured in an environment where we actively support, inspire, and challenge each other. We believe that by prioritizing our team, we can achieve exceptional outcomes for our patients and our careers. Join us in our mission to make a significant difference for our patients, for your career, and for what lies ahead.For further insights into our vision and progress, explore our latest corporate deck and presentations here.Role Overview: Director of Clinical Monitoring OversightAs the Director of Clinical Monitoring Oversight, reporting to the Senior Director of Clinical Operations, you will spearhead the strategic and operational leadership for global clinical site monitoring initiatives across Olema’s clinical programs. You will ensure that clinical monitoring—whether managed by internal teams, outsourced to Functional Service Providers (FSPs), or Clinical Research Organizations (CROs)—meets the highest standards of quality and compliance with GCP regulations. Your responsibilities will include overseeing Olema’s Clinical Monitoring Oversight Leads and regional monitoring teams to drive site performance. You will also be tasked with developing and implementing strategic oversight methodologies and standards for clinical monitoring execution globally, emphasizing operational excellence, data integrity, and readiness for inspections through a risk-based, data-driven approach.This position is based in either our Boston, MA or San Francisco, CA offices and will involve approximately 15% travel.Your primary responsibilities will include:Leading strategic direction and operational oversight of all global monitoring activities across Olema’s clinical programs.Managing the internal clinical monitoring oversight team and FSP vendors responsible for providing Regional Site Monitoring Leads (RSMLs), ensuring alignment with Olema’s quality standards.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

Join Our Innovative TeamBe a part of a mission-driven organization that demonstrates the transformative impact of our healthcare solutions. As the Director of Clinical Research, you will spearhead initiatives that showcase the clinical and financial advantages of Hinge Health’s offerings. As we expand our reach to millions, we are looking for a forward-thinking leader to oversee our research initiatives and revolutionize how we articulate ROI to health plans and employers. You will unite rigorous clinical science with strategic business insights, ensuring our data narrates a powerful, evidence-based story that enhances adoption and retention rates.Your Impactful ContributionsFirst 3 Months: Conduct a thorough review of our existing research projects and ROI assessment methods. Forge strong, trustworthy relationships with essential partners across Commercial, Product, and Engineering to uncover their data requirements and challenges.First 6 Months: Develop and execute innovative strategies to enhance the efficiency of our ROI evaluations, transitioning from manual, ad-hoc studies to more scalable frameworks. Take charge of the research roadmap, ensuring alignment with our broader company objectives.First Year: Serve as the primary strategic advocate for Clinical Research, balancing scientific integrity with business flexibility. Successfully lead your team in publishing and sharing pivotal findings that bolster our sales and contracting efforts, solidifying Hinge Health's position as the leader in musculoskeletal (MSK) outcomes.Your ProfileA Growth-Oriented Learner: You continuously explore new methodologies to evaluate impact. You challenge the status quo and seek innovative, efficient ways to demonstrate value in a complex healthcare landscape.An Effective Communicator: You fluently navigate between clinical research and business strategy. You can clarify intricate regression analyses for financial experts while effectively conveying the implications to sales teams and potential clients.A Strategic Leader: You excel in navigating ambiguity and managing a diverse array of high-stakes projects. You possess the acumen to allocate resources judiciously, prioritizing initiatives that yield the most significant business impact.A Mentor: You lead with empathy and hold high expectations, empowering your team to grow while encouraging them to take ownership of their results.Basic QualificationsAdvanced degree in a relevant field (PhD, MPH, etc.).Proven experience in clinical research, preferably in a healthcare setting.Strong analytical and communication skills.

At Crusoe, we are driven by our mission to hasten the proliferation of energy and intelligence. As a pioneering vertically integrated AI infrastructure company, we manage every layer of our technology stack — from energy generation to data processing — fueling the most ambitious AI workloads globally. When you join Crusoe, you become part of a visionary team shaping the future of technology.We find ourselves at the forefront of a monumental industrial evolution. The insatiable demand for AI computing power is clear, and we're addressing the critical energy bottleneck. Our innovative, energy-first approach enhances AI infrastructure for a sustainable future, accelerating advancements for those innovating in AI.We seek dynamic, solution-oriented individuals with a keen sense of urgency who resonate with our ambitious vision and are excited to forge their paths alongside a team of specialists in energy, manufacturing, data center construction, and cloud services.If you aspire to engage in purposeful work, support our clients and partners in advancing their AI ambitions, and collaborate with a high-performing team that fosters mutual trust and growth, we invite you to build with us at Crusoe.Position Overview:We are in search of an experienced, strategic leader to join our People Team as the Director of Employee Success. This pivotal leadership role is tailored for a

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

About AbridgeAbridge, established in 2018, is dedicated to enhancing understanding in healthcare. Our innovative AI-driven platform is designed to facilitate medical conversations, optimize clinical documentation efficiency, and allow healthcare professionals to prioritize their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real time, featuring robust EMR integrations. With the support of Linked Evidence and our specially designed, auditable AI, we uniquely align AI-generated summaries with factual data, enabling providers to quickly trust and verify outputs. As trailblazers in generative AI for healthcare, we are shaping industry standards for the ethical use of AI across healthcare systems.Our dynamic team includes practicing MDs, AI researchers, PhDs, creatives, technologists, and engineers collaborating to empower individuals and enhance care delivery. Our offices are located in the Mission District of San Francisco, SoHo in New York, and East Liberty in Pittsburgh.The RoleAs an Implementation Director - Nursing at Abridge, you will be instrumental in the effective deployment and implementation of our Nursing product with clients. You will serve as the primary liaison for our valued partners, ensuring seamless project execution. Your outstanding communication skills will facilitate collaboration with internal and external stakeholders to deliver projects punctually while surpassing user requirements and expectations.We seek a candidate who flourishes in a startup atmosphere, characterized by viewing challenges as opportunities, a strong execution bias, a touch of nerdiness, and a commitment to team success.What You'll DoLead customer implementations and act as the main contact for Abridge's partners throughout their initial deployments. Establish trust and confidence in our partners and team, ensuring timely implementations with high NPS, and facilitate the transition from pilot projects to comprehensive enterprise partnerships.Oversee the development, coordination, and execution of project plans in partnership with both internal and external cross-functional teams.Accountable for guiding all project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.Identify and mitigate project risks and issues, developing contingency plans as necessary.

About Sprinter HealthSprinter Health is on a mission to revolutionize healthcare access by transforming the patient experience, delivering care directly to homes and leveraging technology for scalability.We are developing a robust technology and clinical service infrastructure to facilitate preventive, connected healthcare for everyone across the United States. Our hybrid care model, which combines in-home and virtual services, is supported by data-driven products available in over 15 states, reaching more than 60% of the US population through leading health plans and systems. With over 1 million patients served and a remarkable Net Promoter Score (NPS) of 92, we are rapidly expanding our impact. Our talented team of technologists, clinicians, and operational experts is backed by esteemed investors including a16z, General Catalyst, GV, and Accel, who have previously supported innovative companies such as Devoted Health, Livongo, and Airbnb.About the RoleAs the Director of Customer Success, you will play a pivotal role in ensuring the successful implementation, ongoing satisfaction, retention, and growth of our customer portfolio at Sprinter Health. You'll collaborate with various teams to uphold best practices, policies, and customer-centric initiatives while acting as an internal advocate to facilitate processes that drive sustained customer success.What You'll DoFoster customer relationships that establish trust and credibility as a strategic partner.Work cross-functionally to guide customers through their journey with Sprinter Health, ensuring high satisfaction, adoption, and partnership success.Collaborate with customers to create a multi-year strategic growth plan with ambitious targets.Build relationships at all organizational levels within customer accounts to facilitate effective communication and remove obstacles to growth.Act as the Voice of the Customer by relaying feedback to the product team to inform product development.Drive annual revenue objectives and oversee the renewal of customer contracts.Identify potential customer risks proactively and collaborate cross-functionally to implement solutions and improvement plans.

Join Revi in Revolutionizing Retail! At Revi, we envision a future where brick-and-mortar retail thrives through a seamless blend of digital and physical shopping experiences. As technology advances, we are at the forefront of this evolution, creating a hybrid purchasing landscape where every transaction carries a digital identity, fostering deeper relationships and engagement.While many brands are digitizing parts of their customer journey, Revi aims to unify the entire physical purchase experience, empowering small businesses to compete on a global stage. We leverage data, AI, and consumer engagement strategies to enhance profitability, operational efficiency, and customer loyalty—all within our unique ecosystem.Backed by leading Silicon Valley investors, Revi is poised to dominate a multi-billion-dollar market.Why You Should Choose Revi? • Collaborate closely with the CEO and executive team as a strategic partner.• Play a vital role in a rapidly growing startup.• Shape the company culture, hiring practices, systems design, and processes.• Enjoy limitless opportunities for personal and professional development.• Work with a mission-driven team that values innovation, hard work, and impactful results.• Be a key player in the AI-driven transformation of the retail and restaurant sectors.Your Role as Director of Partner Success ‍‍In the position of Director of Partner Success & Support, you will design and oversee the entire post-sales journey, which includes onboarding, adoption, optimization, support, and long-term retention. You will be responsible for the operational framework of these teams, ensuring they operate with an AI-first mentality, integrating automation, AI agents, analytics, and intelligent workflows at every stage of the partner experience. This crucial role reports directly to the CEO and is essential for Revi's growth.

Join our dynamic team at Unitek Learning as we seek a passionate and dedicated Assistant Nursing Program Director. In this pivotal role, you will support the Nursing Program Director in overseeing the academic and operational aspects of our nursing programs. Your expertise will be crucial in fostering an environment of academic excellence, ensuring compliance with accreditation standards, and nurturing the growth of our nursing students.As the Assistant Nursing Program Director, you will engage with faculty, students, and industry stakeholders to enhance our curriculum and deliver high-quality nursing education. You will also play a key role in recruitment and retention efforts, working collaboratively to build a robust nursing program that meets the needs of our community.

Who Are We?Postman stands as the premier API platform globally, embraced by over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. We empower developers and professionals worldwide to cultivate an API-first future by refining every aspect of the API lifecycle and enhancing collaboration—allowing users to build superior APIs more efficiently.Headquartered in San Francisco, Postman also has offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where it was originally established. As a privately owned entity, we are backed by esteemed investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For more details, visit postman.com or connect with us on X via @getpostman.P.S: We recommend exploring The "API-First World" graphic novel to gain deeper insights into our vision at Postman.The OpportunityWith millions of developers and thousands of enterprises in our customer base, we are committed to scaling operational systems that enable our Customer Success teams to navigate the customer lifecycle with precision and clarity.The Director of Customer Success Operations will architect the operational frameworks that support our post-sales organization, reporting directly to the Head of GTM Operations.What You’ll DoCustomer Lifecycle InfrastructureDesign scalable processes to facilitate the entire customer lifecycle, covering:OnboardingAdoption and engagementExpansion opportunity identificationRetention and churn managementCustomer Systems & ToolingOversee the operational systems that underpin the Customer Success organization, including:CS platformsCRM workflowsProduct usage integrationsLifecycle segmentation infrastructureCollaboration with the GTM Systems team to ensure seamless data integration across systems.Customer Data & Health FrameworksEstablish systems that enable Postman to assess customer engagement and risk. You will develop frameworks for:Customer health scoringLifecycle managementRisk assessment and mitigation

About Wonderschool Wonderschool is dedicated to ensuring every child has access to high-quality early childhood education, empowering small business owners to successfully launch and develop childcare programs through our innovative software, expert coaching, and robust support. Partnering with government entities, we aim to modernize childcare infrastructure and enhance accessibility. We are at the forefront of creating an industry-defining platform that merges marketplace dynamics, SaaS solutions, and public sector systems, increasingly enhanced by artificial intelligence. Our suite of products enables childcare providers to efficiently manage and grow their businesses, encompassing aspects from enrollment and marketing to licensing, compliance, and daily operations. Our agile, dynamic team is focused on building scalable systems. We value individuals who take initiative, embrace rapid experimentation, and leverage modern technologies—including AI and automation—to amplify their impact. This pivotal role ensures our platform and partnerships yield tangible results for our clients, encompassing successful deployments, strong user adoption, and sustained customer retention.

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.