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Director of Business Transformation

NextStepLondon
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

What We're Looking For12–18 years of experience in transformation leadership, management consulting (at Partner or Director level), or a senior change role within a large financial services institution. A proven track record of designing and delivering enterprise-wide transformation initiatives that yield measurable business outcomes. Exceptional stakeholder management skills and executive presence, comfortable engaging with the Board and external regulators. In-depth knowledge of operating model design, process enhancement, and organizational change management.

About the job

About NextStep

NextStep connects top consulting professionals with organizations seeking to drive meaningful change. Using advanced, AI-driven matching, NextStep works with clients across industries to place skilled talent in roles where they can make a measurable impact.

About the Client

This role supports a major UK general insurer headquartered in London. The company manages a growing portfolio in both personal and commercial lines, with annual revenues of £1.8 billion. Following the arrival of a new Group CEO, the insurer has launched a wide-reaching transformation program focused on modernizing operations, improving cost efficiency, and elevating customer experiences in claims, underwriting, and distribution. The Director of Business Transformation will play a central part in delivering these changes.

Role Overview

The Director of Business Transformation leads the design and rollout of the company’s transformation program. This position works directly with the Group CEO and COO to shape the transformation agenda, establish and manage a dedicated transformation office, and deliver measurable results across the business. The role provides regular access to the Board and the chance to help set the future direction of a prominent financial services organization.

Key Responsibilities

  • Define the scope and structure of the transformation program in partnership with the Group Executive Committee, securing Board sponsorship and funding.
  • Build and lead a transformation office, including program managers, business analysts, and change leaders.
  • Own the transformation roadmap, ensuring workstreams are properly sequenced, resourced, and governed.
  • Serve as the senior point of contact between the transformation program and business divisions, handling escalations and maintaining alignment.
  • Deliver regular updates on program performance to the Board Transformation Committee and Executive Committee.

Location

London

About NextStep

NextStep is a dynamic consultancy that harnesses AI technology to match top-tier consulting talent with high-impact opportunities, fostering transformative change across various sectors.

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