Director of Business Development at getnextstep | London

About NextStepNextStep is revolutionizing the recruitment landscape by connecting exceptional consulting talent with high-impact opportunities using advanced, AI-driven matching technology. We collaborate with forward-thinking companies across various sectors to place seasoned professionals in roles that truly matter.About the CompanyOur client is an innovative and rapidly expanding proptech startup based in London. They operate a dynamic marketplace that seamlessly connects landlords and property managers with trusted trade professionals for maintenance and refurbishment services. Backed by seed to Series A funding and boasting robust unit economics, they are in the process of scaling their operations across 12 cities in the UK, with plans for a significant funding round on the horizon. The founding team has a wealth of experience from industry leaders such as Rightmove, Deliveroo, and Bain.The RoleAs the Operations Manager, you will play a pivotal role in overseeing the daily operations of the marketplace. Your primary focus will be to ensure a balanced supply and demand, maintain high-quality standards, and optimize operational processes as the business scales. You will work closely with the co-founders, taking ownership of supply management, customer operations, and process enhancements.Key ResponsibilitiesManage and optimize marketplace supply, including onboarding new trade professionals while ensuring quality standards across the network.Take ownership of operational KPIs such as job completion rates, response times, and customer satisfaction metrics.Develop and refine processes related to job dispatch, quality control, dispute resolution, and customer support.Collaborate with the product team to translate operational challenges into system and tooling enhancements.Identify and implement efficiencies that enable the business to scale without proportionately increasing headcount.Qualifications3 to 5 years of experience in operations, marketplace management, or consulting, with proven ownership of operational delivery.Strong analytical skills, adept at utilizing dashboards and data to inform decision-making.A natural builder who thrives on creating and iteratively improving processes.Highly organized, capable of managing multiple priorities in a fast-paced environment.Experience within marketplace, on-demand, or platform businesses is a plus.Compensation & BenefitsDetails regarding compensation will be discussed during the interview process.

About NextStepNextStep is dedicated to bridging exceptional consulting talent with promising opportunities through innovative AI-driven matching. We collaborate with forward-thinking companies across diverse sectors to place seasoned professionals in roles where they can make a significant impact. We are currently seeking a Value Creation Manager to join the team on behalf of a client within our partner network.About the CompanyOur client is a leading mid-market private equity firm based in London, managing assets worth £1.8 billion. They focus on buyout investments in the healthcare, education, and business services sectors. With a portfolio featuring 10 active investments and a proven track record of enhancing operational value, they are assembling a dedicated Operating Team to collaborate with management at portfolio companies and drive measurable improvements. This newly established role is part of a growing team.The RoleAs the Value Creation Manager, you will collaborate directly with leadership teams of portfolio companies to identify and execute value creation initiatives that encompass commercial growth, operational efficiency, and strategic positioning. You will serve as an extension of the investment team, applying analytical rigor and implementation expertise to the portfolio companies.What You'll DoConduct swift operational and commercial diagnostics across portfolio companies to pinpoint the most valuable improvement opportunities.Design and spearhead the implementation of value creation initiatives, including strategies for revenue growth, cost reduction, pricing adjustments, and operational enhancement programs.Partner closely with management teams of portfolio companies to develop their capabilities and ensure the achievement of set targets.Monitor value creation progress and report performance against the plan to the investment team and Board.Assist in evaluating new deals by providing operational and commercial due diligence insights.What We're Looking For5–8 years of experience in management consulting (preferably top-tier) or in a value creation/operational improvement role within private equity.Demonstrated strong analytical and problem-solving skills, with the ability to quickly diagnose issues and develop evidence-based improvement plans.Ability to work alongside senior management teams, providing both challenge and support.Hands-on approach, eager to delve into operational details rather than remaining at a strategic level.

At NextStep, we harness the power of AI to create a career platform tailored specifically for top consulting talent navigating career transitions. Our innovative smart matching technology connects exceptional consultants with high-potential opportunities, enabling companies to tap into world-class talent seamlessly.We are currently seeking a dynamic Head of Strategy to join our rapidly scaling tech startup in London.Head of Strategy - LondonCompensation: £150K-£180K base salary + equityYour Role:As our Head of Strategy, you will take charge of shaping the strategic vision for our fast-growing tech startup and translating innovative ideas into actionable plans. Your day-to-day responsibilities will include:Establishing and steering the company's long-term strategic roadmap.Discovering new market opportunities, innovative business models, and potential growth levers.Conducting in-depth market analysis, competitive assessments, and scenario planning.Collaborating with the executive team to inform critical strategic decisions.Overseeing strategic initiatives from inception to successful execution.Developing business cases for new products, partnerships, and market expansions.Delivering strategic recommendations directly to the CEO and Board of Directors.Working cross-functionally with product, sales, and operations teams to align priorities effectively.Your Profile:Significant consulting experience from MBB, Big Four, or boutique firms.7+ years of experience in strategy, corporate development, or impactful strategic roles.Experience in tech or high-growth startup environments is highly desirable.Strong business acumen with the ability to transition from analysis to action swiftly.Exceptional communication skills, capable of articulating ideas to founders, executives, and investors.Comfortable with ambiguity and possessing the resourcefulness to achieve results in a startup culture.A proven track record of leading strategic projects that yield tangible business outcomes.Data-driven yet agile, without being hindered by the need for perfect information.If you have a robust background in consulting and are eager to influence strategy in a growing tech company, we believe this opportunity could be a perfect match for you.Application Process:

About NextStepNextStep is revolutionizing the consulting industry by connecting exceptional talent with promising opportunities through intelligent, AI-driven matching. We collaborate with ambitious companies across various sectors to place skilled professionals in impactful roles. Currently, we are seeking a Senior Product Manager to join a client in our partner network.About the CompanyOur client is a rapidly growing Series B B2B payments company based in London, specializing in cross-border payment infrastructure and treasury management solutions for mid-market businesses dealing in multiple currencies. With £50 million raised, they are experiencing significant growth in both the UK and European markets, and are looking to expand their product team to enhance platform capabilities and introduce new offerings in trade finance and embedded banking. The product leadership team boasts impressive backgrounds from companies such as Transferwise, Railsr, and Accenture.The RoleAs the Senior Product Manager, you will take ownership of a key segment of the payments platform, guiding the product roadmap, driving feature delivery, and ensuring alignment with the needs of a sophisticated B2B customer base. You will collaborate closely with engineering, compliance, and commercial teams to implement features that enhance the speed, transparency, and reliability of payments while navigating the challenges of regulated financial environments.What You'll DoLead the roadmap and product delivery for your area, establishing clear priorities and managing trade-offs among new features, technical debt, and compliance requirements.Conduct discovery sessions with enterprise customers and internal stakeholders to deeply understand pain points and identify opportunities.Work alongside engineering and design teams to translate product requirements into well-defined, actionable sprints.Partner with Compliance and Risk teams to ensure that product decisions adhere to regulatory standards across various jurisdictions.Set success metrics for product initiatives and monitor performance post-launch to inform future iterations.What We're Looking For5–8 years of product management experience, with direct ownership of product delivery in a B2B financial services or payments environment.Strong understanding of payments infrastructure, foreign exchange, or treasury products is highly desirable.Ability to navigate regulatory constraints and work effectively with Compliance teams as a product partner.Data-driven decision-maker with a proven track record of using metrics to guide product development.

About NextStep NextStep connects top consulting professionals with leading roles through an intelligent, AI-driven platform. The team works with innovative companies across multiple industries, matching experienced talent to positions where they can make a measurable impact. This search is on behalf of a client seeking a Portfolio Director / Operating Partner. About the Client The client is a UK-based growth equity fund managing £900 million in assets. Their focus is on founder-led technology and software companies at Series B to D stages. With 18 active investments, the fund prioritizes operational value creation as much as financial structuring. This new Portfolio Director / Operating Partner role will play a central part in supporting portfolio companies through key growth milestones. Role Overview The Portfolio Director / Operating Partner will work directly with management teams in the fund’s portfolio companies. The position involves applying operational experience, strategic thinking, and commercial judgment to solve challenges that influence business performance. Typically, this means working closely with one or two companies at a time, partnering with founders and CEOs on projects that shape the fund’s returns. Key Responsibilities Quickly assess operations and strategy across portfolio companies to identify areas for value creation. Work alongside leadership teams to design and deliver initiatives that improve growth, operations, and organizational effectiveness. Support CEOs with high-priority issues, such as go-to-market planning, pricing, hiring, and operational structure. Offer operational perspectives to the investment team during due diligence for new deals. Build and maintain trusted advisor relationships with founders and board members. Requirements 12–18 years of relevant experience, including time as a Partner or Engagement Manager in management consulting, in private equity operational teams, or in a C-suite operational role within a technology or software company. Proven ability to drive substantial operational and commercial improvements through hands-on work. Strong interpersonal skills, with a talent for building trust with founders and navigating complex operational settings. Location London

About NextStep NextStep connects experienced consulting professionals with roles that make a difference, using AI-driven matching technology. We work with organizations across multiple sectors to place talent where it matters most. This Operating Model Manager position is for one of our clients, a global firm that values meaningful impact and high standards. About the Client Our client is a global professional services firm headquartered in London, with over 15,000 employees in 40 countries. They deliver audit, advisory, and consulting services to clients in both private and public sectors. After a period of significant growth and investment, the firm is reviewing its operating model to improve efficiency, sharpen client focus, and encourage collaboration across service lines. The Operating Model Manager will join the internal transformation team and help lead this change. Role Overview The Operating Model Manager will lead workstreams within the firm’s operating model redesign. This includes analyzing current performance, designing future-state structures, and supporting the rollout of changes. The role involves collaborating across service lines and regions to develop recommendations for senior leadership, all aimed at helping the firm reach its strategic goals. Key Responsibilities Assess current operating models across functions and service lines, including process mapping, cost analysis, and benchmarking. Design future-state operating model frameworks, covering structure, governance, shared services, and technology integration. Build business cases for proposed changes, outlining costs, benefits, risks, and implementation needs. Work with HR, Finance, and Technology teams to implement approved changes. Prepare clear, structured deliverables for review by senior leadership. Requirements 5–8 years of experience in management consulting, organizational design, or an internal transformation role, including direct work on operating model design. Strong analytical and structured thinking skills, with the ability to break down complex organizations and create evidence-based recommendations. Excellent communication skills, with experience leading high-level workshops and producing board-ready deliverables.

About the RoleThreatAware is seeking a dynamic Operations Manager to facilitate our growth while maintaining the agility and transparency that have driven our success thus far. Collaborating closely with the CEO, you will be instrumental in transforming strategic objectives into actionable plans, ensuring that cross-departmental initiatives progress smoothly, and providing the leadership team with the insights necessary for swift and informed decision-making.Why Join ThreatAware?At ThreatAware, we empower security teams with a comprehensive platform that serves as the definitive source of truth for every device and tool within their organization. Our solutions can be deployed in under 30 minutes, boasting over 150 integrations and requiring no agents. Statistics reveal that, on average, 10% of network devices remain undetected, while 30% of security controls are either missing or malfunctioning. With the recent injection of $25M from One Peak in February 2026, we are poised to expand our operations in North America and unveil our AI-powered security workspace, which will enable security teams to tailor their tools and automations based on six years of the most accurate cyber asset data available in the industry.Your ResponsibilitiesAssess the operational needs of the business at this stage and implement necessary structures, including appropriate cadences, metrics, and decision-making forums.Manage operational tasks that would typically fall to the CEO, such as office management, supplier relationships, facilities, and various ad-hoc projects, allowing leadership to concentrate on customer and product priorities.Develop the visibility required for the leadership team to manage the business with confidence, incorporating KPIs, dashboards, and quarterly planning.Collaborate with Sales, Product, Finance, and People teams to ensure cross-functional priorities are progressing, identify and address blockers early, and facilitate alignment among team members.Lead ad-hoc strategic projects as they arise, whether it’s assessing new office spaces or establishing operational processes that are currently lacking.Identify areas where the business is losing efficiency or momentum and implement solutions. Design processes that are effective and sustainable as we scale.Address ambiguous operational challenges that lack a clear ownership and provide clarity to these issues.What We SeekA minimum of 5 years’ experience in operations, strategy, consulting, or a Chief of Staff role, preferably within a high-growth tech or SaaS environment.

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

About NevisNevis is pioneering the world’s first AI wealth management platform, achieving remarkable growth in just 9 months with over $50 billion in assets under management. We are set to surpass $100 billion by year-end and are supported by top-tier investors, having raised $40 million from Sequoia Capital, ICONIQ and Ribbit, making us one of Europe’s fastest-growing Series A startups.The RoleWe are seeking a proactive IT Operations Manager to be the primary owner and contact for all internal IT operations at Nevis. This pivotal role is essential for ensuring a secure, compliant, scalable, and reliable IT environment that supports both our business and engineering teams.You will oversee all aspects of IT operations, including identity and access management, device and vendor management, onboarding/off-boarding, and security compliance processes (SOC), collaborating closely with Engineering, Security, and People teams.What You’ll DoServe as the primary point of accountability for IT operations across Nevis.Manage Google Workspace (GSuite) administration, focusing on user lifecycle, access controls, and security configurations.Oversee user access and identity management across all internal systems, enforcing least-privilege access principles.Lead the end-to-end onboarding and off-boarding processes, working collaboratively with People and Engineering teams.Oversee endpoint and mobile device management (MDM) for laptops and mobile devices, ensuring adherence to security standards and effective lifecycle management.Execute IT security policies and compliance requirements, including SOC (SOC 2) controls.Manage compliance tools such as Vanta, overseeing evidence collection, control monitoring, and audit preparation.Act as the central IT partner for the Engineering team, balancing tooling and access needs with security and compliance requirements.Manage relationships with IT and security vendors, including selection, renewals, licensing, and performance management.Develop, maintain, and enforce IT policies, procedures, and documentation.Handle IT incident management, troubleshooting, and escalations to minimize business disruption.

About NextStep NextStep connects skilled consulting professionals with roles that fit their expertise, using AI-driven matching technology. The company partners with organizations across multiple industries to place talent where their impact matters. About the Client NextStep’s client is a global leader in staffing and workforce solutions, headquartered in London. They operate across professional services, technology, and engineering, handling both permanent and temporary recruitment. With £3bn in revenue and a sales team of over 1,500 people in 20 countries, they are building a centralized Sales Strategy function to improve commercial productivity and territory management. Role Overview The Sales Strategy Manager joins the commercial organization to deliver analytical support and strategic guidance for a large, distributed sales force. This role works closely with the Chief Sales Officer and regional Managing Directors, leading projects that shape sales territory design, incentive programs, market focus, and commercial capabilities. What You Will Do Lead projects to improve sales force effectiveness, including territory design and account prioritization frameworks. Analyze sales performance data to identify trends, gaps, and opportunities across regions, channels, and product lines. Support annual sales planning, including target-setting, resource allocation, and incentive structure design. Work with Sales Enablement to turn strategic insights into practical training, tools, and process improvements for the field. Prepare commercial strategy updates for the Chief Sales Officer and Group CEO, covering competitive intelligence and market sizing. Desired Qualifications 4–7 years of experience in sales strategy, commercial operations, or management consulting, with direct involvement in large sales organizations. Strong analytical skills, including building commercial models, interpreting sales data, and designing incentive programs. Excellent communicator, able to turn complex analysis into clear recommendations for sales leaders. Commercially minded, with a strong grasp of how large B2B sales organizations operate. Location: London

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

Join Lottie as a Commercial Operations Manager, where you will play a crucial role in enhancing operational efficiency and driving strategic initiatives. You will collaborate with cross-functional teams to optimize processes and ensure alignment with business objectives. Your insights will shape our operational strategies, leading to improved performance and growth.

Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability. Work arrangement Based in London, UK At least 1 day per week in the Covent Garden office 2-4 days per week at other London locations of your choice 0-1 day per week working from home This position reports directly to Sophie Marsh, COO. What you will do Oversee daily operations for 8-10 London sites Lead and develop a team of General Managers and Community Associates Take full ownership of the P&L for the London portfolio Set and maintain high standards for member experience and team performance Drive site profitability and operational excellence What we look for Strong motivator who brings energy and enthusiasm to the team Celebrates achievements and uplifts team spirit Challenges complacency and fosters a high-performing culture Experience managing other managers, such as General Managers, site leads, or area managers Comfortable leading through others without micromanaging Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

Care Operations ManagerLevel I4Location: London, with a hybrid working model requiring a minimum of 3 days in the office.Recruiter: Nick UptonHiring Manager: James BarnesAs the Care Operations Manager, you will lead the operational efficiency of our contact center teams across various BPO locations. Your role involves collaborating with multiple departments to ensure the success of the business. You will analyze operational metrics to identify opportunities for enhancement and implement effective strategies aimed at boosting productivity and service quality.Key ResponsibilitiesOversee Care performance across the marketplace via outsourced teams.Collaborate with global and local stakeholders to manage service queue performance for customers, partners, and riders across various channels.Develop insights and targets to measure Care performance effectively.Lead projects aimed at transforming performance across key KPIs (CSAT, Policy Adherence, AHT, QA) and own performance improvement initiatives.Identify gaps and collaborate with partners and internal teams to develop and implement performance improvement strategies.Conduct independent performance analyses and present updates to executives and Care leadership.Manage outsourced partners’ performance, identifying areas for improvement and implementing action plans to achieve customer experience excellence.Ensure Care services set Deliveroo apart, fostering best-in-class customer satisfaction across all market segments.Drive change by identifying operational gaps, forming hypotheses, and executing improvement initiatives.Present performance data against Care action plans and objectives on a weekly, monthly, and annual basis.Participate in the 24/7 emergency on-call rotation, approximately once every quarter.

Corgi Insurance is growing quickly across the EU and UK, with the London office playing a key role in this expansion. As an Operations Manager, the position works side by side with the Vice President of Operations and senior leaders, covering a broad set of responsibilities that support both the core business and new market entry. Key Responsibilities Manage daily organizational and administrative operations, especially those tied to EU expansion. Take on a variety of ad-hoc operational tasks for both the established startup and new business entities. Lead assigned projects from start to finish, escalating issues only when necessary. Support the operational needs of the London office and contribute to ongoing growth initiatives. What We Value Energy and drive to thrive in a startup setting. Collaborative attitude and openness to handling diverse tasks. Comfort with ambiguity and working without rigid guidelines. Reliability, trustworthiness, and clear communication. Motivation to deliver results and demonstrate impact through concrete achievements. Work Culture Quick decision-making, with a focus on action over perfection. Periods of high intensity, balanced by consistent effort throughout the year. Team members are expected to propose solutions, not just raise challenges. Strong performers help set the pace and expectations for the team. This role is ideal for those who want to build and contribute meaningfully. Behaviors That Do Not Fit Office politics or negative gossip. Taking feedback personally instead of using it for growth. Adding complexity where simplicity is possible. Missing deadlines after making a commitment. Additional Details Based in London, with options for on-site or hybrid work. Significant focus on EU and UK expansion projects. Compensation: £55,000 to £90,000 base salary, plus equity.

About NextStepNextStep is a pioneering platform that seamlessly connects exceptional consulting talent with promising opportunities through innovative, AI-driven matching technology. We collaborate with forward-thinking companies from various industries to place seasoned professionals in impactful roles.About the CompanyOur client, a private equity-backed climate technology firm based in London, specializes in delivering decarbonization solutions for heavy industries. Their proprietary technologies in carbon capture and process optimization are transforming sectors such as steel, cement, and chemicals—industries responsible for nearly one-third of global emissions. Established in 2017 and significantly supported by a prominent infrastructure and energy transition fund since 2022, the company has expanded to 280 employees across the UK, Germany, and the Gulf, and is currently implementing an ambitious international growth strategy. The strategy function is integral to the organization, collaborating closely with the CEO and Board to shape the company's future direction.The RoleAs the Director of Strategy, you will spearhead the corporate strategy function, acting as a vital thought partner to the CEO and executive leadership team. This senior individual contributor position offers considerable scope to influence the company’s growth trajectory, competitive landscape, and capital allocation strategies. You will lead the annual strategic planning cycle, conduct in-depth market and competitive analyses, and manage cross-business special projects—from exploring new market entries to structuring partnerships and evaluating M&A opportunities. The ideal candidate will possess the ability to navigate between rigorous analysis and boardroom-level communication, combining intellectual acuity with sound commercial judgement.What You'll DoOversee the annual corporate strategy cycle, which includes horizon planning, setting strategic priorities, and presenting to the Board and shareholders.Conduct assessments for market entry into new geographies and industrial sectors, focusing on sizing, competition mapping, regulatory analysis, and go-to-market strategies.Analyze M&A, partnership, and licensing opportunities, performing strategic due diligence and developing business cases for executive and Board consideration.Create the analytical frameworks and financial models that support critical strategic decisions, including scenario planning and return on investment analyses.Collaborate closely with the CFO and investor relations team to align the strategic narrative with capital market positioning in anticipation of a potential liquidity event.

Navigating the complexities of spend management can be challenging. At Pleo, we are revolutionizing this process with innovative spend solutions that streamline financial management, empowering both finance teams and employees. Our mission is to help businesses 'go beyond' expectations.The name 'Pleo' signifies 'more than you'd expect', and this principle has been pivotal to our success over the past decade.As we embark on an exciting phase in our journey, we recognize the impact of every decision on our 40,000+ customers and our overall success. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and continually pushing boundaries with a respectful and ambitious mindset. Our diverse team of over 850 professionals from more than 100 nationalities is dedicated to shaping the future of business spending.Role OverviewWe are in search of a GTM Operations Manager to join our GTM Strategy & Programs team. This role is crucial in optimizing sustainable revenue through a focus on retention, customer success, and new business go-to-market strategies. You will operate at the nexus of GTM strategy, revenue operations, and technology, transforming concepts into actionable plans. Your responsibilities will include identifying opportunities for improvement in customer and revenue processes, designing data-driven solutions, and developing the operational systems necessary for their launch and growth. While your primary focus will be on Customer Success, you will engage across the entire GTM lifecycle.This position transcends traditional operations roles; you will embody a GTM Engineer mindset, integrating systems thinking, automation, AI, and experimentation to translate strategy into scalable execution. You will also enhance GTM capabilities across teams through coaching and sharing best practices. If you thrive on diagnosing intricate challenges, constructing modern GTM frameworks, and delivering tangible business outcomes, this role offers significant ownership and influence.Collaboration and ReportingYou will report directly to the Director of GTM Strategy & Programs and be part of the Revenue Operations team at Pleo. Collaborating closely with Revenue Operations, Customer Success, Commercial Product, and Data teams, you will serve as a GTM operator and strategic partner, linking teams, systems, and insights throughout the customer journey.

Join Samba TV, a pioneering company that tracks streaming and broadcast video globally using our innovative data and technology. Our mission is to revolutionize the viewing experience for all. By leveraging our extensive data, we empower media companies to connect with their audiences for new shows and movies, while also enabling advertisers to engage viewers and accurately measure their reach across various devices. Our unique narrative is shaped by a rich cultural perspective informed by a vast global footprint of data and AI-driven insights.Position OverviewWe are in search of a dynamic and experienced IT Operations Manager to take the lead at our West Coast offices in San Francisco and Los Angeles. This position is tailored for an IT professional with extensive expertise who can independently oversee the complete spectrum of corporate IT activities at these locations — including end-user support, device management, identity and access management, office infrastructure, and compliance with security protocols. The IT Operations Manager will act as a subject matter expert in various IT domains, functioning autonomously on a daily basis while receiving strategic guidance from the VP of Technology Operations.As the sole point of responsibility for all IT-related matters at your sites, you will ensure that everything runs seamlessly. Whether it’s providing a new laptop for an employee on their first day, fixing a conference room AV system, resolving Okta access issues, or compiling audit evidence — you will be at the forefront. This role is perfect for a versatile IT professional who thrives on diverse challenges, takes pride in complete ownership, and wishes to be the key figure ensuring operational continuity in the office.