Director, Client Services

Join Stanley Consultants, a globally recognized engineering firm with a proud history of over a century in the industry. We are committed to fostering a culture of integrity, innovation, and sustainability. Our mission is to enhance client experiences while addressing the most pressing challenges of our time, creating a connected and enriched world for everyone. As an employee-owned company, we prioritize a People First approach that distinguishes us within the consulting engineering space. At Stanley, your contributions are valued, your professional growth is encouraged, and your achievements contribute to our collective success. With flexible work arrangements, competitive compensation, excellent benefits, and a strong community focus, Stanley Consultants is the ideal place to build a rewarding, long-term career.Job Title - Client Service ManagerLocation - Chicago, IL Job Type - HybridRequisition ID - 11163We are looking for a dynamic Client Service Manager (CSM) to spearhead business development and client engagement in our Water, Wastewater, and Water Resources sectors within the Chicago area and across Illinois, Wisconsin, and Michigan. This pivotal role is centered on generating new opportunities, cultivating client relationships, and designing comprehensive client solutions that utilize Stanley’s extensive service offerings.The ideal candidate will take on a key leadership role, enhancing Stanley’s market footprint in the Midwest by identifying emerging client needs, directing strategic pursuits, and securing project wins. This role is client-facing and growth-oriented, supported by dedicated delivery teams for project execution.

Join AECOM as a Senior Water Main Design Manager to play a pivotal role in supporting the Chicago Department of Water's extensive multi-billion dollar Capital Improvement Program (CIP). This strategic position is essential for managing the Water Main Design task within the program, assisting the Task Leader in the development and upkeep of a prioritized list for water main replacements and lead service line replacements (LSLR). You will be responsible for delivering the necessary quantity of water main designs to achieve annual CIP mileage targets. Additionally, you will oversee planning, design, and collaboration with the DWM’s Construction Management team in the construction of water mains and lead service line replacements. This role involves mentoring staff and providing guidance across subfunctions such as planning, design, CAD, and records management; as well as ensuring water quality management.Key Responsibilities:Supervise the preparation and signing of water main and LSLR designs.Manage special projects, including LSLR designs/implementation and the preparation of contract and bidding documents.Lead cost estimating efforts and prepare Term Agreement Contracts for water main and LSLR construction.Coordinate with construction teams to resolve issues and conflicts.Provide support to DWM in project prioritization and oversee project execution.Conduct quality control on design documents, reviewing plans, signing drawings, and assessing cost estimates.Offer technical assistance regarding water main issues to various program tasks and DWM stakeholders.Support Force Accounts by reviewing work order drawings and identifying conflicts with future water main projects.Participate in coordination meetings with the DWM and Construction Management teams.Facilitate design approval workflows through DWM OUC, IDOT, and other relevant agencies.Assist the Task Leader in maintaining water quality, including lead testing programs and service line inventories.Manage a project team of over twenty professionals, ensuring compliance with contractual commitments.Oversee project production to align with scheduled timelines, budgetary constraints, and quality standards.Supervise technical professionals and project managers, managing workload and staffing needs.Perform additional duties as assigned by the supervisor.

Join our dynamic team as the General Manager of Client Services specializing in the automotive sector. In this pivotal role, you will lead a passionate group of professionals dedicated to delivering unparalleled client experiences and driving results. Your strategic vision and leadership will empower our team to exceed client expectations while fostering strong relationships within the industry.As a key member of our leadership team, you will collaborate cross-functionally to enhance service offerings and ensure alignment with our clients' evolving needs. Your expertise in automotive services will be instrumental in identifying opportunities for growth and innovation.

RR Donnelley is seeking a Senior Manager to oversee Client Accounts in the Legal Office Services division based in Chicago. This position leads a team focused on delivering high-quality service and support to clients in the legal sector. Role overview The Senior Manager sets direction for client account management, ensuring that client needs are handled with care and accuracy. The role involves guiding team members, setting service standards, and maintaining strong client relationships. Key responsibilities Lead and mentor a team dedicated to client accounts within Legal Office Services Develop and implement strategies to strengthen client relationships Drive growth by identifying opportunities to improve service delivery Ensure all client interactions reflect professionalism and attention to detail What you bring Experience managing client accounts, ideally within legal or professional services Strong leadership skills and a commitment to service excellence Ability to develop strategies that support client satisfaction and business growth

AECOM invites applications for the role of Senior Water/Wastewater Project Manager at our Chicago office. This pivotal leadership position demands significant expertise in municipal water and wastewater treatment and conveyance systems, coupled with a proven history of client engagement and business expansion.The successful candidate will embody a seller-doer mindset, spearheading technical project delivery while nurturing client relationships, uncovering new opportunities, and bolstering strategic growth initiatives throughout the Chicago metropolitan area and the broader Midwest.Key responsibilities include:Providing technical leadership and oversight for municipal water and wastewater treatment projects and conveyance infrastructure.Acting as Project Manager for complex, multidisciplinary infrastructure initiatives.Offering specialized technical insights into planning studies, design development, and construction services.Conducting quality assurance and quality control reviews of design calculations, drawings, and technical specifications.Generating construction cost estimates and engineering budgets while managing scope, schedule, and financial performance.Coordinating interdisciplinary teams to ensure timely and budget-conscious project execution.Mentoring and developing junior and mid-level engineers.Leading business development efforts in the municipal water/wastewater sector within Chicago and the wider Midwest region.Forging and maintaining robust relationships with municipal clients, utility districts, and key stakeholders.Identifying and pursuing new project opportunities that align with regional growth strategies.Supporting and leading proposal initiatives, including technical approach formulation, scope definition, and fee estimation.Engaging in client presentations, interviews, and industry events to enhance AECOM’s market visibility.Fostering repeat business by ensuring exceptional client satisfaction and proactive communication throughout project delivery.

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.

Role overview RR Donnelley is hiring a Client Service Professional to support healthcare clients in Chicago. The position involves providing attentive service and ensuring requests from healthcare organizations are managed accurately and on time. What you will do Act as the primary contact for healthcare clients, responding to their questions and needs. Collaborate with internal teams to coordinate solutions and help achieve client satisfaction. Uphold a high standard of service with strong attention to detail and timely responses.

Join AECOM as a Senior Project Manager specializing in water design-build projects. In this pivotal role, you will lead project teams, ensuring successful project execution while adhering to timelines and budgets. Your expertise will guide the design and construction of water-related infrastructure, making a significant impact on community sustainability and development.

Join our dynamic team as a Traveling Field Service Representative specializing in Mobile Water Commissioning. In this exciting full-time role, you will travel extensively to support the deployment and maintenance of our advanced mobile water treatment solutions. Ideal candidates are enthusiastic about environmental sustainability and possess a passion for innovative technology.

The A. O. Garcia Agency is looking for a Client Services Associate to join the team from Chicago, Illinois. This position is fully remote, allowing work from home while staying closely connected with both clients and colleagues. Role overview This role centers on supporting clients and ensuring their needs are met with care and professionalism. The Client Services Associate plays a key part in maintaining client satisfaction and building strong relationships. What you will do Serve as the main point of contact for clients, handling questions and requests promptly Provide attentive service and support to help clients achieve their goals Collaborate remotely with the team and maintain consistent communication with clients

Join Pinterest as a Senior Client Account Manager, where you will play a pivotal role in managing key client relationships and driving their success on the platform. You will collaborate with cross-functional teams to deliver innovative marketing solutions, ensuring our clients achieve their business objectives effectively. This is an exciting opportunity to leverage your strategic thinking and relationship-building skills to enhance client satisfaction and retention.

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation. We are seeking a Client Success Operations Manager who excels at aligning operational precision with outstanding client relationship management. This hybrid role fuses data integrity, onboarding, and customer experience to ensure that each property manager thrives while utilizing Beagle's platform effectively.Your ResponsibilitiesAs a Client Success Operations Manager at Beagle, you will be a trusted partner for our clients, guiding them from the onboarding process through to sustained success. Your efforts will ensure that every property manager derives optimal value from Beagle's offerings. You will play a vital role in client retention, education, and support, driving satisfaction and seamless adoption across all accounts.Client Management & SuccessAct as the primary point of contact for designated clients from onboarding through to renewal.Lead the launch of new clients, ensuring accurate program setup and smooth integration.Monitor account health and proactively provide guidance to enhance performance.Conduct regular business reviews with clients to evaluate satisfaction and discover growth opportunities.Effectively resolve client issues by collaborating with Sales, Product, and Operations teams.Operational Accuracy & ReportingConfigure and validate reports across property management systems (e.g., rent rolls, billing, compliance).Ensure the accuracy of key metrics (ARR, OR, unit counts, compliance %) within the Insurance Operating System (IOS).Maintain consistent mappings of GL codes, charge types, and billing structures.Regularly cross-check and audit data to prevent errors, discrepancies, or compliance issues.Provide dashboards and insights to leadership for tracking portfolio performance.Process Improvement & TrainingCreate playbooks and Standard Operating Procedures (SOPs) for onboarding, validation, and issue resolution.Train internal teams (AEs, AMs, and CS) on essential system workflows.Collaborate with cross-functional teams to enhance processes and improve client experiences.

Role Overview Tiger Analytics is hiring a Client Partner focused on the Retail and Quick Service Restaurant (QSR) sectors. This position is based in Chicago, Illinois. Main Responsibilities Build and maintain strong relationships with clients in the retail and QSR industries. Identify new opportunities for growth and improvement within client organizations. Work with clients to understand their business challenges and goals. Offer strategic insights and guidance to help clients achieve better operational efficiency and customer experiences. Support the implementation of analytics-driven solutions, ensuring alignment with client needs. Navigate complex client environments and deliver measurable value. What Success Looks Like Clients see tangible improvements in their operations and customer engagement. Strong, ongoing partnerships with key stakeholders in the retail and QSR sectors. Analytics solutions are adopted and deliver the expected results.

Role Overview Legal & General Investment Management America is hiring a Manager, Client Performance & Reporting for its Asset Management team in Chicago. This position focuses on delivering clear and accurate performance reporting and analytics to clients. The manager leads a team dedicated to providing the data and insights that help clients make informed investment decisions. What You Will Do Oversee the client performance and reporting function within the Asset Management group Guide a team responsible for preparing and delivering performance metrics and analytics Work to ensure client satisfaction by meeting expectations for reporting quality and timeliness Support clients’ investment decisions through relevant and actionable data Location This role is based in Chicago.

About Real Chemistry Real Chemistry works at the intersection of science, creativity, and technology to advance global health. The team partners with major pharmaceutical and biotech organizations, providing a wide range of healthcare communications and marketing services. Innovation is encouraged, and collaboration shapes the company’s culture. With a presence in Boston, Carmel, Chicago, Lambertville, North Carolina, and remote roles across the US, Real Chemistry values both experienced professionals and those early in their careers who are committed to healthcare and building strong connections. Role Overview: Senior Client Finance Manager The Senior Client Finance Manager oversees daily financial operations for a varied client portfolio. This role works closely with business leads, Account Management, Legal, Resource, and other teams to support revenue forecasting, reporting, resourcing, and project management. Building strong relationships with internal and external stakeholders is essential. Real Chemistry is a global agency with over $500 million in annual revenue and continues to grow quickly. Key Responsibilities Manage daily financial operations for assigned clients Collaborate with business leads and cross-functional teams Support revenue forecasting and financial reporting Assist with project management and resource planning Develop and maintain strong relationships with stakeholders Location Positions available in Boston (MA), Carmel (IN), Chicago (IL), Lambertville (NJ), North Carolina, or remote within the USA.

Role Overview Turner Townsend is hiring for a Water & Wastewater Utility Support role focused on data center construction projects in Chicago. This position supports project teams working on utility systems that serve large-scale data centers. What You Will Do Assist with water and wastewater utility coordination for ongoing data center construction projects Support project managers and consultants in daily operations and documentation Contribute to efforts aimed at improving operational efficiency and sustainability within utility systems About Turner Townsend Turner Townsend delivers project management and consulting services for clients across multiple sectors. The team works on complex, large-scale projects with a focus on quality and long-term value.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery

Join Stanley Consultants, a prestigious and globally recognized consulting engineering firm, renowned for our unwavering dedication to culture, values, and integrity. We are committed to enhancing client experiences while tackling the most intricate challenges to foster a sustainable, interconnected, and enriched world for everyone. As the landscape shifts, Stanley adapts proactively, embracing cutting-edge technology, innovation, and resilient practices. With over a century of expertise across energy, federal government, transportation, and water sectors, we have significantly improved lives and shaped the infrastructure systems that unite us. As a proud employee-owned organization with a People First ethos, we distinguish ourselves from other engineering consulting firms. At Stanley, your input is valued, your development is prioritized, and your success is integral to ours. Stanley Consultants offers flexible work arrangements, competitive salary packages, excellent benefits, a vibrant community atmosphere, and the opportunity to cultivate a rewarding, long-term career!Position: Senior Water/Wastewater EngineerLocations: Chicago, IL | Austin, TX | Baton Rouge, LA | Cedar Rapids, IA | Denver, CO (Centennial) | Minneapolis, MN | Muscatine, IA | Phoenix, AZ | West Palm Beach, FLJob Type: HybridRequisition ID: 11162 We are seeking a Senior Water/Wastewater Engineer to lead and execute water, wastewater, and groundwater projects within any of our Water offices. This role entails overseeing the planning, design, construction, and project management of water resource and municipal utility infrastructure, which includes drinking water sources, distribution systems, storage facilities, wastewater systems, and water treatment projects from initial technical development to construction services.