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Digital Program Manager at Glide | New York City

GlideNew York City
On-site Full-time $80K/yr - $150K/yr

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Experience Level

Manager

Qualifications

Your Duties:Lead customer implementations from initiation through to live deployment, encompassing requirements gathering, implementation discussions, User Acceptance Testing (UAT) sessions, and bug tracking. Manage customer account relations, including formal communications regarding product updates and strategic roadmaps. Evaluate customer data to brainstorm and propose new features and improvements. Keep detailed records of all customer interactions and transactions, addressing and escalating issues as necessary. Identify and cultivate new business opportunities within existing client accounts. Essential Qualifications:Experience in customer-facing roles within an early-stage company. Deep understanding of SaaS business models and large-scale software implementation endeavors. Exceptional communication and negotiation skills. Technical knowledge of fintech products. Familiarity with agile engineering and design methodologies. Desirable Qualifications:Prior experience in a product or customer-facing position in a fintech or financial services company. Proficiency with data analysis tools like SQL. Acquainted with project management software, customer success platforms, and CRM systems. A collaborative and entrepreneurial mindset.

About the job

Join Us at Glide!

At Glide, we are transforming the banking landscape for the modern age. Our innovative embedded fintech platform empowers traditional financial institutions, such as community banks and credit unions, to deliver exceptional digital experiences for their customers.

You will become part of a stellar team with engineering, product, and growth backgrounds from industry leaders like Stripe, Google, and Amazon. We are seeking an exceptional Digital Program Manager to support our mission of expanding our product offerings to hundreds of banks. Join us in redefining the age-old financial sector!

About Glide

Glide is at the forefront of revolutionizing the banking experience through cutting-edge technology. Our platform enables traditional financial institutions to enhance their digital offerings, ensuring they stay relevant in a rapidly evolving marketplace.

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