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Experience Level
Mid to Senior
Qualifications
Key Responsibilities:Design, customize, and maintain Help Centre templates and components, serving as our internal expert for Salesforce Experience Cloud and Agentforce features. Enhance user experience through layout, navigation, and usability improvements utilizing HTML, CSS, and JavaScript. Conduct A/B or multivariate testing to validate hypotheses, utilizing data-driven insights to minimize customer friction. Research and apply modern AIEO (AI Engine Optimization) practices to boost content discoverability and search performance across digital channels. Establish structural standards and page layouts ensuring content is accessible, coherent, and in line with our global brand standards. Oversee governance structures to maintain the functionality of our cross-functional knowledge ecosystem, prioritizing and managing knowledge and Help Centre enhancements at scale. Who You Are:Demonstrated experience in developing and optimizing self-service platforms or customer-facing Help Centres. While direct experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge is a significant advantage, we welcome experts with similar help desk backgrounds ready to adapt their skills to our systems. Proficient in front-end development (HTML, CSS, and JavaScript) with the ability to transform UI/UX designs into functional components. Proven history of executing A/B tests and utilizing analytics tools to inform decisions.
About the job
Role Overview
Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources.
What You Will Do
Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools.
Blend front-end development with user experience design to create intuitive, effective support journeys.
Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks.
Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision.
Shape how customers find answers and interact with support content in a SaaS environment.
Location
This role is based in London.
About Trustpilot
Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.
About Trustpilot
Trustpilot is at the forefront of redefining trust in the digital world. We empower businesses and consumers to connect through the world's largest independent consumer review platform. Our commitment to transparency and customer-centricity drives us to create exceptional digital experiences. Join us as we continue to innovate and lead in the realm of customer feedback.
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At Difrent, we are on an exciting trajectory of growth, having expanded from £4.2m to £9m in just the last 10 months. Our mission is to deliver exceptional digital services across Government, Healthcare, and FTSE 250 clients.We pride ourselves on fostering a culture that thrives on passion, creativity, and open communication. Our workplace is vibrant and encourages everyone to be their authentic selves. With two driven owners at the helm, we have established a remarkable brand that reflects our ambitious spirit. You can hear more about our journey on this podcast.We are actively seeking a seasoned Delivery Lead with a strong Agile background to join our dynamic team, focusing on high-profile digital transformation projects.Role Overview:As a Delivery Lead, you will oversee a portfolio of projects, focusing on delivering specific products and driving digital transformation through multidisciplinary, highly skilled teams. You will excel at managing complex digital projects, breaking down obstacles for your team, and navigating both high-level planning and detailed execution to ensure successful outcomes.
About Us:At AND Digital, we are a pioneering tech company committed to accelerating digital delivery and bridging the digital skills divide. Since our inception in 2014, we have empowered organizations to create superior digital products and build robust digital teams.Our philosophy is rooted in leaving a lasting legacy for our clients by fostering close-knit relationships through our regional 'Clubs', ensuring our partners are prioritized by dedicated teams in their vicinity.This distinctive approach has fueled remarkable organic growth for both our clients and ourselves, and we invite you to join us in our mission to close the global digital skills gap.Position Overview:We are in search of a Lead Data Engineer to serve as the technical practice lead for our Luna data team. This pivotal role involves spearheading a high-priority migration from our existing Redshift environment to a new AWS RDS (Postgres) architecture.In addition to overseeing technical architecture, you will mentor and develop the skills of our Data Analysts, guiding their transition from SQL-centric workflows to production-ready Python and DataOps methodologies, while collaborating with stakeholders to convert business requirements into scalable technical roadmaps.
About AND Digital AND Digital is a technology company focused on transforming digital delivery and closing the digital skills gap. Since 2014, we have helped organizations create outstanding digital products and build strong digital teams. Our regional teams, known as 'Clubs,' work closely with clients to provide dedicated support and foster lasting partnerships. With over 1,300 people across Clubs in the UK and Europe, AND Digital continues to grow organically. We have plans to expand globally and remain committed to building legacies for our clients through collaboration and expertise. Role Overview: Client Service Director The Client Service Director leads the relationship between AND Digital’s Clubs and client organizations. This role manages ongoing engagements, drives account growth, and builds long-term partnerships. The position calls for an experienced account manager who combines strong relationship skills with commercial insight to grow client revenue. Main Responsibilities Client Relationship Management: Manage a varied client portfolio, developing trusted relationships with key stakeholders to strengthen AND Digital’s impact. Account Growth: Create and execute strategic account plans that deliver value for clients and support AND Digital’s growth. Identify and pursue new business opportunities. Client Assurance: Oversee daily client communications, onboarding, and team rotations to ensure smooth operations and clear information flow. People Leadership: Communicate AND Digital’s mission and goals, connecting our services to client needs. Commercial Management: Maintain commercially successful accounts with minimal supervision. Use commercial expertise to prevent revenue loss, contribute to Statements of Work (SOWs), and understand contract terms and risks. Team Building: Assemble and manage a team tailored to each client’s needs and staff skills. Participate in internal and client scheduling meetings to keep plans current. Issue Resolution: Serve as a trusted escalation point for clients and delivery teams, resolving issues proactively to support successful outcomes. What Sets AND Digital Apart Our culture is shaped by three core values: wonder, share, and delight. Collaboration and continuous learning are at the heart of our workplace. AND Digital offers an environment where people grow and make a real difference for clients and colleagues alike.
As the Lead of Digital Experience & Marketing Operations at cube, you will play a pivotal role in shaping our digital marketing strategies. You will oversee the implementation of innovative digital experiences that enhance customer engagement and drive marketing effectiveness. Your expertise will guide our operations team in utilizing cutting-edge technologies and analytics to optimize our marketing efforts and ensure seamless execution of campaigns.
Job Overview: Lead Product Developer (Tech Lead)Location: London (Hybrid - 3 days in-office)Reporting to: Delivery Lead / Client Services DirectorAbout Us:At AND Digital, we are a forward-thinking technology company committed to accelerating digital delivery and bridging the digital skills gap. Since our inception in 2014, we have been instrumental in enabling organizations to create superior digital products and cultivate robust digital teams.We believe in making a significant impact for our clients through our unique regional offices, known as 'Clubs', which foster strong partnerships and prioritize client needs with dedicated local teams.This innovative approach has propelled our success, reflected in our impressive organic growth since 2014. With over 1,300 talented individuals across Clubs in the UK, Europe, and the USA, we are on a mission to expand globally in the coming years.Join us in our vision to close the global digital skills gap!The RoleWe are in search of a Lead Product Developer to spearhead a significant project for one of our key clients, a global leader in the media and entertainment sector. In this position, you will not only oversee project delivery but also serve as the technical cornerstone of a vital platform that delivers advertising solutions and audience insights globally. This opportunity is ideal for a proactive technical expert who thrives in scaling sophisticated cloud-native architectures while nurturing a high-performance culture across dispersed teams.Key Responsibilities1. Technical Excellence & ExecutionHands-on Engineering: Lead by example as you continue to engage in hands-on development, writing high-quality code in Java and React, while ensuring the platform maintains scalability, security, and performance.Architectural Stewardship: Collaborate with Technical Architects to ensure the sustainability of our AWS-based ecosystem, balancing rapid delivery with technical integrity.Engineering Culture: Establish the benchmark for engineering practices, from robust CI/CD pipelines to thorough code reviews, fostering technical pride within the team.2. Team Leadership & EnablementDistributed Team Growth: Act as a liaison between our London stakeholders and Nearshore development teams, creating a cohesive “one-team” atmosphere that guarantees high code quality and consistency across regions.Mentorship: Encourage the development of ANDis and client developers, promoting a culture of high achievement through coaching and collaborative reviews.3. Stakeholder ManagementCollaborative Influence: Navigate a complex landscape of stakeholders...
Join Oliver as a Digital Experience Account Director in London, where you will lead the charge in delivering exceptional digital experiences for our clients. You will be the driving force behind innovative solutions, collaborating closely with various teams to exceed client expectations and ensure project success.
Join AECOM as a Digital Delivery IM Lead in the Energy sector. In this pivotal role, you will spearhead innovative strategies to enhance digital project delivery within the energy industry. Your expertise will be crucial in overseeing the integration of advanced technologies and methodologies, ensuring that our projects are not only efficient but also aligned with sustainability goals.
Join SAP Fioneer as a Programme Delivery Lead and play a pivotal role in steering the successful execution of large-scale digital banking initiatives for prominent financial institutions, primarily in the UK. In this dynamic position, you will manage and coordinate multiple collaborative workstreams, leading a delivery team of approximately 30 professionals while ensuring strategic alignment with SAP Fioneer’s goals and our clients' needs.This role calls for a confident, people-centric leader with a strategic outlook, exceptional stakeholder management abilities, and a robust background in banking technology. As we continue to expand our footprint in the UK market, this position is vital for fostering long-term client success and enhancing SAP Fioneer’s influence in the financial sector.Based in London, UK, you will have the opportunity to make a significant impact in an evolving industry.
Join Infopro Digital, a leading B2B group dedicated to providing unparalleled information and technology solutions. We are seeking a Research & Benchmarking Analyst to enhance our team at the renowned WatersTechnology brand, located in the heart of London.WatersTechnology has been at the forefront of delivering insights and analyses to the financial services technology sector for nearly four decades. Our commitment to excellence in investigative journalism and comprehensive market coverage has positioned us as a trusted source for the world's largest financial institutions, with a special emphasis on the market data industry. We are proud to offer impactful reporting and data-driven insights to professionals across the global financial services landscape.This role is pivotal in supporting the expansion of our suite of data and benchmarking products, which is a key strategic focus for the organization.The ideal candidate will foster and maintain relationships with key players in the financial services industry, including technology and data experts from banks, buy-side firms, and market infrastructure providers. This multifaceted role encompasses research, stakeholder engagement, product development, and data management.Collaborating closely with internal teams, you will contribute to the evolution of our offerings for contributors and subscribers while aiding in the collection, curation, and analysis of industry data.
INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.
Position: Contract Technical Lead - Fullstack (Java/React)Compensation: £500 per dayContract Length: 6 monthsExpected Start: Early AprilWork Arrangement: On-site 2 days per week at our City of London officeAbout Us:AND Digital is a progressive technology firm committed to expediting digital transformation and bridging the digital skills gap. Since our inception in 2014, we have partnered with organizations to create superior digital products and cultivate robust digital teams.We strive to make a significant impact in everything we do, focusing on building strong, collaborative relationships with our clients through our regional offices, known as 'Clubs', ensuring they are supported by a dedicated team close to them.Our unique model has propelled our success, reflected in our impressive organic growth since 2014. Currently, we boast a workforce of over 1,300 professionals across Clubs in the UK, Europe, and the USA, with plans for global expansion in the coming years.Join us in our mission to close the digital skills gap across the globe.Your Role:We are on the lookout for a hands-on Technical Lead, who will also serve as an Architect and Engineering Leader, to spearhead a complex modernization initiative.Your Leadership & Influence:Technology Engineering Leadership: Demonstrated success in leading intricate software engineering projects, with a talent for converting enterprise-scale challenges into opportunities.Stakeholder Management: Proficient in client-facing delivery, with the ability to translate complex architectural solutions into substantial business value.Hands-on Approach: Comfortable leading projects from the front, with a focus on technical execution and a readiness to assist teams in achieving their goals.Your Strategic Mindset:Champion of Quality: You take pride in your work, advocating for quality assurance, security, and performance to ensure our client solutions are durable and trusted.Industry Knowledge: Committed to continual learning, staying abreast of industry standards, emerging engineering patterns, and best practices.Your Technical Expertise:Leading by example, you maintain the technical acumen necessary to oversee projects from architecture through to production and operational support.Engineering Proficiency: Full-stack experience in multiple programming languages, particularly Java and React, with a comprehensive understanding of engineering methodologies including pair programming, TDD, security by design, and observability.
Infopro Digital is seeking a talented data journalist to join the esteemed Risk.net brand, located in London. Risk.net stands as the premier source for comprehensive news and analysis in risk management, financial markets, and regulatory affairs. Our journalism is trusted by influential figures across financial institutions, regulatory bodies, and policymakers worldwide. Being part of Risk.net means engaging with a globally recognized newsroom that influences financial decision-making.Risk Quantum, the data-centric division of Risk.net, adeptly converts publicly available financial data into meaningful journalism. Through incisive analysis and captivating visualizations, we make complex risk-related topics accessible, illuminating intricate trends in risk management, regulation, and market dynamics.The RoleWe invite applications from journalists with a strong affinity for data to join the Risk Quantum editorial team in London, operating in a hybrid work model.In this role, you will uncover compelling stories embedded within financial data and craft clear, authoritative articles that empower readers to grasp how their peers and competitors are faring, as well as how markets are evolving.Collaborating with a dedicated team of data journalists, you will produce daily articles utilizing information from bank disclosures, regulatory filings, stress test results, and market infrastructure data, along with other structured and unstructured data sourced from public documents, regulatory reports, and industry publications.This position demands strong reporting instincts and the agility to transition swiftly from analysis to publication, delivering accurate and insightful journalism under tight deadlines.Reporters will have the opportunity to develop their own areas of coverage and propose innovative ideas for new datasets and stories.Key ResponsibilitiesCompose clear and insightful articles based on publicly available financial and regulatory data.Analyze and interpret datasets from banks, funds, central clearing parties (CCPs), and other financial entities to highlight newsworthy developments.Create charts and visualizations to help readers quickly grasp the key findings within each story.Identify emerging trends in financial risk, markets, and regulation.Collaborate closely with other journalists across the newsroom on stories and investigative projects.Ensure accuracy, clarity, and adherence to house style in all published content.Identify new datasets and develop new coverage areas.Uphold the highest standards of journalistic integrity and accuracy.Why Join Us?At Risk.net, you’ll be at the forefront of significant developments shaping the financial markets and risk management landscape, working alongside expert journalists while honing a distinctive blend of data and investigative skills.
Digital Consulting Project LeadAbout the RoleJoin our dynamic consulting team at fifty-five, where we are seeking a Digital Consulting Project Lead with a robust background in digital marketing. Based in London, you will oversee the comprehensive delivery of client projects, fostering strong relationships with our prestigious clientele.In this role, you will lead a talented team of Digital Analytics Consultants, ensuring the successful execution of projects by understanding client needs, addressing inquiries, respecting timelines, and articulating fifty-five’s unique value proposition effectively.About the CompanyAs a member of the Brandtech Group, fifty-five empowers brands to collect, analyze, and activate their data across various channels—paid, earned, and owned—to enhance marketing ROI and boost customer acquisition and retention. With our headquarters in Paris and offices in key locations such as London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York, and Shanghai, we pride ourselves on being a certified Google Partner and one of the fastest-growing tech firms in Europe, as recognized by Deloitte. Our innovative technology seamlessly blends talent with software and service expertise.ResponsibilitiesReporting directly to the Consulting Manager, your key responsibilities will include:Conducting comprehensive analysis and consulting, proposing solutions in a systematic and realistic manner.Managing project planning, internal coordination, client relations, deadline adherence, risk management, quality control of deliverables, and overall profitability.Leveraging your sector knowledge to address client issues and propose tailored solutions across various industries, including consumer goods, retail, travel, and more.Utilizing your digital expertise to analyze and optimize digital activities such as media buying, e-business, and on-site customer experiences.Relevant ExperienceA Master’s degree in business, engineering, or a related field.Experience working in an international environment.Proven track record of managing a small team.Exceptional verbal and written communication skills, fostering strong relationships with senior clients, and demonstrating commercial acumen.Solid understanding of digital and data technologies.Extensive experience in project management or digital marketing within consulting firms, business intelligence publishers, advertisers, or digital natives.If you resonate with this opportunity, we encourage you to reach out! We look forward to connecting with you.What We Offer:Become part of a multicultural, dynamic, and rapidly expanding team.
About BLP Digital BLP Digital builds agentic AI solutions for ERP automation, serving major enterprises worldwide. Founded by alumni from ETH Zurich and HSG, the company focuses on automating finance, procurement, logistics, and sales processes for some of the world's largest organizations. BLP Digital's technology supports over 20,000 daily users, automates 70,000+ processes each day, and operates in more than 40 countries, including clients among the Fortune 500. With more than 80 employees, BLP Digital is one of Switzerland's fastest-growing SaaS scaleups. Role Overview: Sales Development Representative This onsite position in London plays a key part in BLP Digital's growth. The Sales Development Representative engages decision-makers at leading industrial firms, generates new business opportunities, and works closely with the Sales Team. The focus is on building relationships, understanding client needs, and moving leads through the sales process to help meet sales targets. The role offers the chance to join a scaling company that combines startup agility with structured ambition. Work Culture at BLP Digital AI-First & Data-Driven: Intelligent automation supports lead optimization, freeing up time for meaningful client conversations. Decisive Control: As a self-sustaining startup, decisions are guided by company vision rather than investor demands. Engineering and Product-Focused: The AI-first product has been sold over 300 times, outperforming established competitors. Ownership: Team members take responsibility for their work, learning from both successes and setbacks. Pursuit of Excellence: High standards are set across all areas; mediocrity is not accepted. Transparency: Open communication and clear expectations shape daily work. Candor: Direct conversations encourage innovation and effective problem-solving. What You Will Do Initiate targeted outreach to potential clients through cold calls and personalized messaging. Lead discovery calls to understand client challenges and identify opportunities. Location Onsite in London.
Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.
About BLP Digital BLP Digital builds AI-powered solutions that automate ERP processes for large enterprises. Founded by experts from ETH Zurich and HSG, the team develops AI agents that simplify finance, procurement, logistics, sales, and more. Today, BLP Digital’s technology supports over 20,000 daily users in more than 40 countries, automating upwards of 70,000 processes each day, including for Fortune 500 clients. Headquartered in Switzerland and expanding rapidly, BLP Digital is recognized as one of the country’s fastest-growing SaaS scaleups. Deep technical and business process knowledge has shaped a product with strong market fit and a growing international customer base. Work Culture at BLP Digital AI-Driven and Data-Centric: The team uses advanced technology or builds its own, so focus stays on meaningful work. Self-Governing: As a self-funded startup, decisions are made internally, not by outside investors. Accountability: Team members own their work and outcomes, learning from both successes and failures. Commitment to Excellence: High standards guide every project and interaction. Openness: Transparent communication and fair processes are core values. Honesty: Direct, honest conversations are encouraged to spark new ideas and solve problems. Role Overview: Junior Account Executive - AI Solutions BLP Digital is looking for a Junior Account Executive to join the onsite team in London. This role suits someone motivated, curious, and focused on results. The position centers on driving revenue growth in mid-market and enterprise accounts by helping organizations automate ERP processes with AI. Responsibilities include managing the full sales cycle: prospecting, discovery, negotiation, and closing. The Junior Account Executive will work directly with senior decision-makers, such as CFOs, CIOs, CPOs, and COOs, to understand business challenges, develop tailored solutions, and demonstrate how BLP’s platform delivers efficiency and insights. Collaboration with marketing, product, and customer success teams is key to ensuring customers receive strong value throughout their journey with BLP Digital.
Join Equals Money as an Engineering Lead for Digital TransformationIn May 2025, Equals Money and Railsr merged to form a powerful new entity within the fintech sector, combining Equals’ expertise in currency and payments with Railsr’s cutting-edge embedded finance solutions. This merger has produced a sophisticated, next-gen financial services platform designed to adapt and scale across various industries.Our mission is to provide seamless, scalable financial services backed by advanced technology and regulatory compliance, ensuring our clients receive both reliability and exceptional personal service.Digital transformation is at the heart of our strategy. We are modernizing our internal systems, automating processes, and integrating across Finance, Compliance, Operations, HR, and Commercial sectors to establish a resilient, scalable, and AI-ready operational model.The RoleAs the Engineering Lead for Digital Transformation, you will be pivotal in executing our transformation strategy. This senior, hands-on leadership position emphasizes integration, automation, and platform development rather than customer-facing features.You will spearhead technical execution for various transformation initiatives, ensuring seamless integration of new tools, vendors, and internal platforms within our core architecture. This role is particularly focused on AWS, with a strong emphasis on APIs, event-driven systems, and scalable integration solutions.Collaboration with Product Managers, business stakeholders, and central engineering teams will be crucial to align transformation efforts with our long-term technology strategy, security protocols, and regulatory obligations.Key ResponsibilitiesLead the technical delivery of digital transformation projects across Finance, HR, Compliance, Operations, and Commercial sectors.Provide hands-on leadership in integration, automation, and platform development, establishing clear technical directions and standards.Design and manage an API-first and event-driven architecture.
About Us:AND Digital is a forward-thinking technology company committed to enhancing digital delivery and bridging the digital skills divide. Since our inception in 2014, we have empowered organizations to develop superior digital products and cultivate robust digital teams.At AND Digital, we believe in creating lasting legacies for our clients. We achieve this by fostering close-knit relationships within our regional offices, known as 'Clubs', ensuring our partners receive dedicated support from teams located nearby.This innovative approach has fueled our remarkable growth, and as of today, we are a team of over 1,300 professionals, with Clubs across the UK and Europe, and ambitious plans for global expansion in the coming years.Join us in our mission to close the global digital skills gap.Your Role:The Account Director is a crucial strategic position, responsible for nurturing relationships between the Club and its clients, overseeing current projects, expanding accounts, and fostering enduring partnerships between AND Digital and client organizations.We are seeking a seasoned account manager who excels in the day-to-day management of client relationships and possesses the commercial acumen necessary to drive client growth and revenue.Client Relationship Management: You will oversee a portfolio of clients, tasked with establishing and cultivating trusted relationships with key stakeholders to amplify AND's impact.Account Growth: Develop and implement effective account strategies that deliver value to our clients while supporting AND's growth, identifying, shaping, and successfully pitching new business opportunities.Client Assurance: Manage daily client and AND team requirements, ensuring clear and timely communications, onboarding, and team rotations.People Leadership: Clearly communicate AND's mission and objectives, fostering connections between AND's offerings, our clients, and our goals.Commercial Management: Sustain commercially viable accounts with minimal oversight, utilizing solid commercial knowledge to proactively mitigate revenue loss. You will also assist in creating Statements of Work (SOWs) and must have a comprehensive understanding of contract terms and commercial risks.Team Building: Responsible for assembling and sourcing a team for the client based on the skills and needs of our personnel, including attending internal and client scheduling meetings and ensuring schedules are current.Issue Resolution: Act as a trusted escalation point for both the client and delivery team, addressing and resolving challenges to ensure successful outcomes.Why Work with AND Digital?Our core values—wonder, share, and delight—shape our client interactions and define our workplace culture. We believe in collaboration, a supportive environment, and the continuous development of our people.
Role overview Version 1 seeks a Senior Delivery Manager in London to take charge of digital, data, and cloud projects. This position holds end-to-end responsibility for delivering projects on time, within scope, and on budget. The Senior Delivery Manager will coordinate cross-functional teams to ensure solutions meet client expectations and quality standards. What you will do Direct the delivery of several projects, keeping them on schedule and within budget Guide and support teams working on digital, data, and cloud initiatives Develop and sustain strong relationships with stakeholders Spot and address project risks as they arise Encourage ongoing improvement in how projects are delivered Requirements Demonstrated leadership in delivering digital, data, or cloud projects Experience managing cross-functional teams Effective stakeholder management skills Background in risk management and process improvement
About ITRSAt ITRS, we empower critical technologies that sustain society. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. We stand as the sole monitoring and observability platform tailored for the most rigorous and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here, you will discover:A culture that supports you – Recognized as a Great Place to Work for consecutive years, we pride ourselves on our inclusive and nurturing environment.Work that makes a difference – Contribute significantly to thousands of global customers across industries crucial for the world's functionality, including 9 out of 10 leading investment banks.Opportunities for growth – Whether you're embarking on your career or bringing extensive expertise, we are dedicated to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS merges the agility of a high-impact tech firm with the reliability of a private equity-backed global partner.Role OverviewAs the Global Marketing Manager for Digital Experience Monitoring (DEM), reporting to the Head of Platform Marketing, you will spearhead demand generation and positioning strategies for ITRS's DEM solutions. Your focus will be on optimizing product-led growth, crafting enterprise-focused messaging, and executing targeted campaigns aimed at customer acquisition and retention within key vertical markets. This position offers a hybrid work schedule from our London headquarters.Key ResponsibilitiesAs the Global Marketing Manager, you will:Create and implement integrated marketing strategies to position DEM as a strategic entry point into the ITRS platform.Develop a robust content strategy that highlights ITRS's unique DEM capabilities against low-cost and platform competitors.Craft vertical-specific messaging for regulated industries, moving beyond generic monitoring narratives.Enhance product-led growth initiatives to improve trial-to-conversion rates.Design and execute PLG strategies including in-app messaging, user onboarding, activation campaigns, and expansion triggers.Lead the go-to-market strategy for enterprise DEM packages, targeting customer acquisition in regulated industries.Analyze user behavior and product usage data to identify conversion opportunities and enhance the self-service experience.Support systematic product launch communications for monthly DEM innovations.Evaluate segment performance and optimize the marketing mix to balance efficiency with brand building.
Oct 22, 2025
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