About the job
ServiceNow is looking for a Digital Experience Lead based in Addison. This position centers on shaping digital solutions that improve user engagement and refine customer interactions across ServiceNow platforms.
Role overview
The Digital Experience Lead works closely with teams from different disciplines to design and carry out strategies that support digital transformation. The main focus is on creating user experiences that are both effective and enjoyable, ensuring customers get the most out of ServiceNow’s digital offerings.
Collaboration
Collaboration is key in this role. The Digital Experience Lead partners with colleagues across departments to align on goals, share insights, and deliver improvements that matter to users.
Impact
This role plays a central part in ServiceNow’s ongoing efforts to optimize digital touchpoints, helping shape how customers interact with and benefit from the company’s platforms.

