Digital Customer Solutions Engineer - APAC/EMEA

About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey throughout the OpenAI suite of products. Our mission is to empower developers and organizations to harness the full potential of our advanced models, ensuring they derive maximum value and adoption. Our clientele ranges from innovative startups to well-established global enterprises, representing a diverse spectrum of industries and maturity levels.About This RoleWe are looking for a Solutions Engineer to collaborate with our Digital Native customers, driving the realization of significant business outcomes through our product offerings. You will engage with senior business leaders to comprehend their pre-sales objectives, shape their AI strategies, and pinpoint the most impactful use cases. Your role will involve partnering with both business and technical teams to illustrate the advantages of our solutions, while recommending architectural frameworks to facilitate their implementation. Collaboration with Digital Native Sales, Security, and Product teams will be crucial.This position is based in either San Francisco, CA or New York, NY, and follows a hybrid work model, requiring 3 days in the office each week. We also provide relocation assistance to new hires.Key Responsibilities:Deliver outstanding pre-sales experiences for Digital Native clients by offering technical insights, articulating value propositions, and addressing inquiries regarding our products, APIs, and LLMs.Showcase how OpenAI’s product suite can effectively meet customer business objectives and yield substantial value through demos, use case scoping, architectural recommendations, and in-depth technical guidance.Create and maintain comprehensive documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing stages.Act as a customer advocate by gathering feedback, identifying trends, and collaborating with internal teams to influence product planning based on customer insights.Serve as the initial point of contact for security and compliance inquiries, aiding customers with standardized materials and directing them to relevant resources while escalating complex issues as necessary.Ideal Candidate Profile:Proven experience in a technical sales or solutions engineering role, ideally within a software or technology company.Strong understanding of AI technologies, APIs, and cloud computing.Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain professional relationships in a fast-paced environment.Ability to translate complex technical concepts into easily understandable terms for non-technical audiences.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.

About Our TeamAt OpenAI, we are devoted to developing safe artificial general intelligence (AGI) that serves the greater good of humanity. This ambitious goal unites some of the brightest minds in science, engineering, and business within a collaborative environment focused on innovation.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively utilize and integrate our advanced AI products into their operations. Comprising professionals in Sales, Solutions, Support, Marketing, and Partnerships, this dynamic team collaborates to deliver valuable solutions, expanding AI's reach to a broader user base.About the PositionAs an Account Director, you will lead our sales efforts to demonstrate the transformative potential of our AI models to clients and their users. This multifaceted role requires technical acumen, visionary thinking, and a strategic focus on partnership and value delivery.You will be instrumental in driving opportunities throughout the sales cycle, from generating leads to closing deals. Your collaboration with researchers, engineers, and solution strategists will help clients revolutionize their industries through the power of AI.This position may be based in our San Francisco, New York, or Seattle offices, with remote options available within the U.S. We embrace a hybrid work model, requiring three days in the office each week, and we offer relocation assistance for new hires.Your Responsibilities Include:Overseeing a portfolio of customer accounts, crafting and implementing strategic account plans.Guiding accounts from initial engagement through successful implementation and renewal.Collaborating with solutions and research engineering teams to design and execute intricate customer projects.Taking ownership of revenue targets and managing revenue forecasts.Analyzing account metrics to produce insightful reports for internal and external stakeholders.Monitoring industry trends and landscapes to contribute to product development and corporate strategies.Working alongside various departments, including marketing, communications, and finance, to foster collaboration.Assisting in the recruitment and onboarding of new team members.Contributing to the enhancement of our company culture...

Join Cloudflare as a Senior Solutions Engineer specializing in the Digital Native Business sector. In this role, you will leverage your technical expertise and innovative thinking to drive solutions that help our clients succeed in the digital landscape. You will work closely with cross-functional teams to analyze client needs, design tailored solutions, and provide outstanding support throughout the implementation process.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native Enterprises. In this pivotal role, you will leverage your expertise to drive innovative solutions for our clients, ensuring their success in a rapidly evolving digital landscape.

About BlacksmithAt Blacksmith, we revolutionized Continuous Integration (CI) workloads by developing infrastructure that accelerates operations significantly. Our flagship product enables companies to execute GitHub Actions more efficiently and cost-effectively by utilizing our proprietary global fleet of bare-metal machines instead of relying on generic cloud virtual machines.Currently, we manage tens of millions of Firecracker VMs monthly, providing CI services to over 1,200 companies, and achieving nearly $10M in Annual Recurring Revenue (ARR) in under two years.Our operations span thousands of bare-metal machines across diverse regions, with the ability to concurrently schedule over 30,000 vCPUs and manage a petabyte-scale Ceph cluster independently.We have successfully raised $13.5M in Seed and Series A funding, with Google Ventures (GV) leading the rounds. Our focus remains on cultivating a small yet exceptional team.Founded by experts with substantial experience in systems and scaling, including work in search and advertising infrastructure at Faire and in large distributed systems at Cockroach Labs. Our go-to-market strategy is spearheaded by Jon Boyer, the former Head of Sales at Zapier.We are now expanding our CI infrastructure into a comprehensive platform, facilitating the operation of agent sandboxes at scale and developing our own background coding agent.This role is in-person in San Francisco, five days a week.About the RoleAs the Account Executive, Digital Native, you will spearhead new business development across a territory comprising high-growth, engineering-centric companies. You will take full ownership of the sales cycle: identifying fast-paced engineering organizations, demonstrating Blacksmith’s value proposition, and advocating for CI efficiency to both technical and executive decision-makers.This position is primarily a hunter role, focusing on acquiring new logos within a dynamic Digital Native market.You will work closely with our founders, engineers, and solutions teams to deliver exceptional value and create replicable processes for the segment as we scale.

As the Director of Sales for Digital Native Solutions at Cloudflare, you will lead our sales strategy and execution to drive growth in this rapidly evolving market. You will leverage your extensive experience in technology sales to engage with innovative digital native businesses, helping them unlock the full potential of our cutting-edge solutions. Your leadership will be pivotal in fostering a high-performance sales culture that thrives on collaboration and excellence.

Are you passionate about driving exceptional client relationships in the digital landscape? As a Manager of Account Management at Adyen, you will play a pivotal role in leading our account management team, ensuring our clients achieve their business goals through our innovative payment solutions. You will leverage your expertise to foster a collaborative environment, guiding your team to deliver outstanding service and support to our digital native clients.

As a Solutions Architect on the Digital Natives team, you will play a pivotal role in shaping the future of the big data landscape. Collaborating with some of the most sophisticated data engineering and data science teams globally, you will leverage your expertise to deliver innovative solutions.In this position, reporting to the Field Engineering Manager, you will work closely with customers, product teams, and various customer-facing personnel to architect solutions utilizing our platform and APIs. Your role will involve guiding customers through the competitive landscape, implementing best practices, and cultivating technical champions within their organizations.The impact you will have:Partner with the sales team to provide technical leadership, helping customers understand how Databricks can resolve their business challenges.Consult on Big Data architectures, implement proof of concepts for strategic projects across data engineering, data science, and machine learning, along with SQL analysis workflows. Validate integrations with cloud services, proprietary tools, and third-party applications.Collaborate with fellow Solutions Architects, sharing skills and insights to enhance our customer offerings.

Join Cloudflare as a Senior Sales Manager, where you will play a pivotal role in driving our sales strategy for Digital Native Named accounts. In this dynamic position, you will lead a team of sales professionals, ensuring that we meet and exceed our revenue targets while providing exceptional service to our clients.Your expertise will help identify market opportunities, strengthen client relationships, and foster an innovative sales culture. This hybrid role allows you to work both in-office in San Francisco and remotely, providing flexibility in your work environment.

As a Senior Sales Manager for Digital Native Strategies at Cloudflare, you will play a pivotal role in driving sales growth and building strong relationships with our digital-native clients. Your expertise will guide our team in crafting tailored solutions that meet client needs, contributing to the overall success of our innovative digital platform.

Join Databricks as the Go-To-Market (GTM) Program Leader for Digital Natives. In this pivotal role, you will spearhead our strategic initiatives aimed at empowering digital-native companies. You will leverage your expertise in market dynamics to drive growth and innovation.Your responsibilities will include collaborating with cross-functional teams to develop and execute comprehensive go-to-market strategies, analyzing market trends, and identifying growth opportunities. You will also be instrumental in shaping our messaging and positioning to resonate with our target audience.

About Our TeamJoin our dynamic Technical Success team, dedicated to enhancing the customer experience across the OpenAI product suite. We empower developers and enterprises to unlock the full potential of our advanced AI models, supporting a diverse clientele that ranges from innovative startups to established global corporations.About the RoleWe are on the lookout for a Solutions Engineer to collaborate with our Enterprise customers, ensuring they derive significant business value from our state-of-the-art models. You will engage with senior business leaders to identify their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases. Your role will involve working closely with both business and technical teams to illustrate the value of our solutions, while also recommending architectural frameworks to facilitate implementation and development. Close collaboration with the Enterprise Sales, Security, and Product teams will be key to your success.This position is available in San Francisco, CA or New York, NY. We embrace a hybrid work model, requiring 3 days in the office each week, and offer relocation assistance for new hires.Your ResponsibilitiesProvide an outstanding pre-sales experience for Enterprise clients by delivering technical guidance, articulating our value proposition, and addressing inquiries related to our products, APIs, and LLMs.Showcase how OpenAI’s suite of products can address specific business needs and generate substantial value through demos, use case scoping, architectural recommendations, and technical advisory.Create and maintain comprehensive documentation and FAQs to address common queries and requirements identified during the pre-sales process.Build and strengthen relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by collecting and relaying feedback, identifying common themes, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, guiding customers through standardized materials, directing them to relevant resources, and escalating complex issues as necessary.Ideal Candidate ProfileYou possess a strong technical background with experience in pre-sales or solutions engineering, ideally in the AI or technology sectors.You have excellent communication skills, with the ability to translate complex technical concepts into clear business value propositions.You are adept at building relationships and have a proven track record of fostering customer engagement.You are proactive and self-motivated, thriving in a fast-paced environment and capable of managing multiple priorities.You are familiar with AI technologies and their applications in various industries.

Join Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences through innovative digital solutions. As part of a collaborative and dynamic team, you will leverage your technical expertise to support and guide our clients in optimizing their digital strategies. You will be responsible for troubleshooting technical issues, implementing customer feedback, and ensuring the highest level of service delivery. This is an exciting opportunity to work at the forefront of technology and customer engagement.

Join Cloudflare as a Senior Sales Manager for our Digital Native clients in the East Region. In this pivotal role, you will lead our sales efforts, driving growth and fostering relationships with innovative digital businesses. You will be responsible for building a high-performing sales team, developing strategic sales plans, and executing initiatives to ensure revenue targets are met.We are looking for a dynamic leader who thrives in a fast-paced environment and has a deep understanding of the digital landscape. Your expertise will contribute to our mission of helping to build a better Internet.

Join BitGo, the premier infrastructure provider for digital asset solutions, specializing in custody, wallets, staking, trading, financing, and settlement services from secure regulated cold storage. Established in 2013, we empower our clients to confidently navigate the digital asset landscape. With a vast global footprint and multiple Trust companies, BitGo caters to thousands of institutions, including top-tier brands, exchanges, and millions of retail investors worldwide. As a key player in the digital economy, we process a substantial portion of Bitcoin transactions and stand as the world’s leading independent digital asset custodian and staking provider. Discover more about us at www.bitgo.com.This position requires full-time presence at our San Francisco office to foster collaborative teamwork and innovative problem-solving.We are seeking a talented Mobile Software Engineer with extensive experience in React Native to join our dynamic team and contribute to the development of cross-platform mobile applications that enhance the BitGo experience for our users.

About RoxAt Rox, we are revolutionizing the way modern go-to-market teams operate by developing an AI-native revenue operating system. Supported by industry-leading investors such as Sequoia, GV, and General Catalyst, we collaborate with innovative organizations to transform fragmented CRM workflows into seamless, intelligent systems. Our platform integrates data across the GTM stack, employs AI agents that deliver tangible results, and provides revenue leaders with a comprehensive view of the factors driving success.As a Series A startup, we are tackling one of the most traditional markets in software, fueled by our commitment to technical excellence, rapid execution, and creating real value for our clients.About the AI-Native Sales TeamThe AI-Native segment is where Rox truly shines. Our clients are already leveraging advanced data stacks, AI workflows, and agent-driven systems, expecting their revenue tools to match their sophistication.This team is at the forefront of our go-to-market strategy, collaborating with Product, Solutions Engineering, and executive leadership to secure complex, high-stakes deals while shaping Rox’s presence in a rapidly changing market. We operate without outdated playbooks, relying instead on innovative thinking, quick learning, and continuous feedback from our clients to enhance our offerings.About the RoleWe are seeking a Regional Vice President of AI-Native Solutions to spearhead impactful, value-oriented sales cycles with the most sophisticated go-to-market teams in the industry.In this player-coach role, you will not only close strategic deals but also develop the next generation of sales talent. You will be responsible for driving revenue growth in the digital and AI-native sectors, refining our enterprise sales approach, and translating Rox’s technical capabilities into clear, compelling business advantages.Your role will involve close collaboration with executives, product teams, and clients—not just to finalize sales, but to influence our sales strategies, target markets, and scaling efforts.If you thrive in a fast-paced, non-traditional environment and possess a technical mindset, this position offers significant ownership and impact.What You’ll DoDrive revenue growth and customer acquisition in the AI-native and digital-forward sectors.Lead and finalize complex, strategic enterprise deals with highly technical go-to-market teams.Collaborate closely with Solutions Engineering to execute focused, high-impact sales cycles.Partner with Product and Leadership to enhance positioning, packaging, and sales narratives.Mentor and develop early-career Account Executives, fostering their professional growth.

Role Overview Databricks is looking for a Senior Engagement Manager to join the Professional Services team in San Francisco, focusing on Digital Native Business (DNB) clients. This role centers on guiding clients through complex projects and helping them get the most from Databricks’ data platform. What You Will Do Lead large-scale projects for DNB clients, managing delivery from planning through execution. Work closely with cross-functional teams to achieve project goals and maintain high standards. Build strong, lasting relationships with clients, aiming for high satisfaction and continued partnership. Advise clients on how to use Databricks’ platform to its full potential. Location This position is based in San Francisco, California.