About the job
About Zowie:
Zowie is at the forefront of transforming customer-business interactions. We envision a future where AI Agents manage all customer engagements, providing instant, tailored, and outstanding experiences.
We believe that AI Agents signify a pivotal technological evolution, and Zowie is set to spearhead this movement. Renowned brands such as Costco, DocMorris, Monos, Decathlon, and InPost trust our AI Agents to lead their customer service initiatives, handling millions of conversations each month.
About the Role:
As Zowie expands and integrates larger enterprise clients into our AI platform, we encounter challenges that blend infrastructure, application architecture, developer experience, and the specific needs of enterprise customers. These challenges are often complex and undefined, requiring innovative solutions beyond just tools.
We are in search of a dynamic DevOps/Platform Engineer who thrives on developing reliable and user-friendly platform capabilities—from diagnosing the root of issues, through design and execution, to long-term operational management in production.
Why You'll Love Working at Zowie:
- Enterprise Readiness: Security protocols, audit trails, and compliance are paramount.
- Multi-Cloud Environment: While AWS is our primary platform, GCP is increasingly important.
- Mission-Critical Operations: Our platform is essential to our clients' success, so reliability and operational accountability is crucial.
- Developer Empowerment: As we grow, our platform decisions significantly impact developer productivity, and our goal is to facilitate their success.
- Diverse Technologies: To meet the needs of our Product team, our infrastructure includes a variety of technologies such as MongoDB, Postgres, ElasticSearch, Cassandra, and Redis.
- Voice Technology Integration: Our AI Agent capabilities extend to voice support, enhancing user interactions.

