DevOps Manager

Join Formlabs, a pioneer in the 3D printing industry, and be part of an innovative team dedicated to bringing cutting-edge professional 3D printers to the desktops of designers, engineers, researchers, and artists worldwide. Our advanced printers are utilized by industry leaders such as Google, Tesla, Gillette, and New Balance. Since our inception in Boston in 2011 and achieving unicorn status in 2018, Formlabs has grown to a valuation of $2 billion, establishing itself as one of the top manufacturers of 3D printers globally. Our Budapest office is designed to cultivate essential Engineering and Business teams, contributing to a dynamic workforce of over 100 dedicated individuals, fostering diversity to tackle any challenge that comes our way. The core mission of our Customer Services team is to provide our users with the best tools and exceptional experiences. At Formlabs, this translates to addressing every query—regardless of size—and equipping our users with resources to innovate and create. Key Responsibilities: Acquire in-depth technical knowledge of the SLA (Stereolithography) and SLS (Selective Laser Sintering) product environments. Serve as the primary technical escalation point for customer issues related to our SLA/SLS platforms. Develop and communicate technical troubleshooting procedures to assist our Services agents in resolving in-field issues. Analyze complex issues requiring further investigation to identify root causes and collaborate with R&D/Documentation to implement solutions. Monitor the frequency of both ongoing and new issues, advocating for organizational efforts to address them. Maintain the systems utilized by Services agents for reporting customer issues. Your Qualifications: Holding a Bachelor’s degree in engineering or a related field. Possessing 2-5 years of experience in a technical role, ideally involving hardware, software, and electrical systems. Demonstrated ability to communicate effectively between technical and non-technical teams. Strong sense of accountability in driving projects to completion across various teams and stakeholders. Able to manage daily responsibilities and escalations while balancing long-term projects, remaining calm under pressure or uncertainty. A keen understanding of data and analytics, with familiarity in SQL and/or Google Data Studio (or similar tools) being an advantage. Preferred Skills: A genuine passion for 3D printing and emerging technologies.

About Formlabs: Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing cutting-edge tools that empower anyone to transform their ideas into reality, whether it's innovative products or life-saving medical devices. Our advanced 3D printing technology fuels innovation for over 50,000 industry leaders around the globe, including giants like Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling everyone to design, prototype, and manufacture faster than ever before. We are a dynamic team of builders, engineers, and innovators committed to reinventing physical production. If you're eager to shape the future of fabrication, we invite you to join us in our mission. Your Impact: As an Ecommerce Engineer at Formlabs, you will be pivotal in designing, refining, and maintaining applications across our digital ecosystem, including eCommerce, CRM, Marketing, and Sales/Service. You will develop new features, integrate with various business systems, and ensure our digital environment is high-performing, stable, and scalable. Your collaboration with business stakeholders and Systems teams will yield impactful solutions that enhance our growth and operational efficiency. This role offers a thrilling opportunity for a motivated digital engineer who excels across various platforms and technologies, thrives in a fast-paced, collaborative setting, and is passionate about leveraging technology to drive business success. The Job: Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, including creating and enhancing Shopify Apps, Functions, Extensions, and APIs. (This position does not focus on front-end development.) Design and implement complex B2B functionalities that extend beyond the standard features of Shopify B2B, integrating capabilities throughout Formlabs’ digital landscape. Collaborate with front-end teams to provide backend expertise, data, and API endpoints that deliver fast, SEO-optimized user experiences. Work alongside the Salesforce team to architect and develop key integrations and features that enable sales and service excellence through both assisted and self-service capabilities. Facilitate enterprise integrations among Shopify, Salesforce, ERP, DWH, and other internal/external systems via APIs and middleware. Contribute to diverse digital roadmap initiatives, including marketing automation, AI-driven tools for sales and service, and vendor solutions. Utilize modern software development practices to enhance our digital capabilities.

About Formlabs: At Formlabs, we are on a mission to revolutionize the way ideas take shape. Our innovative 3D printing technology empowers creators and industry leaders alike, including renowned companies like Apple, Google, Tesla, New Balance, and NASA. We are dedicated to providing the tools that help our users design, prototype, and manufacture more swiftly and effectively than ever. Our team comprises skilled builders and engineers who are passionate about transforming the fabrication landscape. If you’re eager to contribute to the future of manufacturing, we invite you to join us. Your Impact: As a Senior Shopify Engineer at Formlabs, you will be instrumental in designing, enhancing, and maintaining our digital infrastructure encompassing eCommerce, CRM, Marketing, and Sales/Service. Your responsibilities will include developing new features, integrating with other business systems, and optimizing the performance, stability, and scalability of our digital ecosystem. You will work closely with business stakeholders and Systems teams to create impactful solutions that drive our growth and enhance operational efficiency. This position is ideal for a proactive digital engineer who thrives in a dynamic, collaborative environment and is dedicated to leveraging technology for business advancement. The Job: Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, focusing on creating and enhancing Shopify Apps, Functions & Extensions, and APIs (note: this is not a front-end role). Design and implement advanced B2B functionalities that extend beyond Shopify B2B’s standard offerings, integrating seamlessly within Formlabs’ digital landscape. Collaborate with front-end teams to provide backend expertise, ensuring data and API endpoints facilitate fast, SEO-optimized user experiences. Partner with the Salesforce team to design and develop key integrations and features that enhance sales and service capabilities, both assisted and self-service. Drive enterprise integrations across Shopify, Salesforce, ERP, DWH, and other internal/external systems utilizing APIs and middleware. Contribute to various digital initiatives, including marketing automation, AI-driven tools for sales and service, and vendor solutions. Utilize contemporary software development practices to ensure high-quality deliverables.

At Formlabs, we believe that to revolutionize an industry, assembling an exceptional team is paramount. Join us to make professional 3D printing accessible to every designer, engineer, researcher, artist, and healthcare professional globally. Our innovative printers are trusted by industry leaders such as Google, Tesla, and Gillette. Founded in Boston in 2011 and achieving unicorn status by 2018, Formlabs has grown into a 2 billion dollar company and is a front-runner in the 3D printing industry. Our Budapest office was established to build integral Engineering and Business teams in this vibrant region. With over 100 passionate team members, we cultivate a diverse workplace capable of tackling any challenge. The Services team utilizes their business and technical acumen to support our direct customers, distributors, and resellers, ensuring they effectively serve their clients by addressing technical issues, analyzing machine errors, and imparting technical knowledge. We are seeking a skilled and multilingual Customer Service Agent to support our expanding markets in the EMEA region. If you are passionate about building business relationships, delivering exceptional service, sharing your technical insights, and are proficient in English along with another language (Spanish, Italian, German, or French), we would love to hear from you!

About Formlabs:Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing the tools that empower individuals to transform their ideas into reality, from groundbreaking products to essential medical devices. Our advanced 3D printing technology fuels innovation for over 50,000 industry leaders globally, including renowned companies like Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling designers, engineers, and manufacturers to work faster and more efficiently than ever before.We are a dynamic team of builders, engineers, and innovators who are redefining the manufacturing landscape. If you're eager to help shape the future of fabrication, we invite you to join us in this exciting journey.Your Impact:In the role of Digital Systems Engineer at Formlabs, you will be instrumental in architecting, enhancing, and maintaining our digital applications, encompassing eCommerce, CRM, Marketing, and Sales/Service. You will be responsible for developing new features, facilitating integrations with various business systems, and ensuring our digital platforms are stable, scalable, and performant. Close collaboration with business stakeholders and cross-functional teams will be essential as you deliver solutions that drive growth and enhance operational efficiency.This opportunity is perfect for a proactive digital engineer who thrives in a fast-paced, collaborative environment and is passionate about leveraging technology to foster business growth and operational excellence.

Are you fluent in German and passionate about helping customers? Join Formlabs as a Customer Support Agent! In this role, you will provide exceptional support to our German-speaking clients, assisting them with their inquiries and ensuring a high level of customer satisfaction.Your responsibilities will include troubleshooting customer issues, guiding them through product features, and providing timely solutions. This is an excellent opportunity to work in a dynamic environment where you can grow your skills and contribute to our mission of making 3D printing accessible to everyone.

Join Formlabs as a Service Engineer, where you will play a crucial role in ensuring the highest level of support for our customers. In this position, you will be responsible for diagnosing technical issues, providing solutions, and delivering outstanding service. You will have the opportunity to work with cutting-edge 3D printing technology and collaborate with a team of skilled professionals.

Join Formlabs as a 3D Printing Service Engineer and become a vital part of our innovative team in Budapest. In this role, you will be responsible for providing top-notch service and support for our cutting-edge 3D printing technology. You will engage with customers to ensure they achieve optimal results with our products, troubleshoot issues, and maintain a high level of customer satisfaction.

About Formlabs: Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing innovative tools that empower individuals to transform their ideas into reality, whether that involves state-of-the-art products or life-saving medical devices. Our advanced 3D printing technology is pivotal in driving innovation for over 50,000 industry leaders globally, including renowned companies such as Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling designers, engineers, and manufacturers to work faster and more efficiently than ever before. Join our team of passionate builders, engineers, and innovators as we redefine how physical objects are created. If you are eager to shape the future of manufacturing, we invite you to build it with us. Your Impact: As a Digital Systems Engineer at Formlabs, you will be instrumental in the design, enhancement, and maintenance of applications within our digital ecosystem, including eCommerce, CRM, Marketing, and Sales/Service platforms. Your responsibilities will encompass building new features, facilitating integrations with other business systems, and ensuring the performance, stability, and scalability of our digital environment. You will work collaboratively with business stakeholders and Systems teams to deliver solutions that drive growth and enhance operational efficiency. This is an exceptional opportunity for a motivated digital engineer who excels across multiple platforms and technologies, thrives in a dynamic and collaborative setting, and is passionate about leveraging technology to drive business success.

Join our team at Formlabs as a Technical Customer Service Representative, specializing in providing exceptional support to our German-speaking customers. You will be pivotal in ensuring customer satisfaction by resolving technical inquiries and providing product guidance.Your expertise in customer service, combined with your passion for technology, will help us maintain our reputation for excellence. This role is perfect for individuals who thrive in a fast-paced environment and are eager to learn.

As a Senior Technical Support Engineer at Formlabs, you will play a crucial role in providing exceptional technical assistance and solutions to our customers. You will work closely with various teams to ensure customer satisfaction and contribute to the continuous improvement of our products and services.

Join Formlabs as a Firmware Engineer, where you will play a critical role in developing innovative embedded systems using Linux and C++. You will collaborate with a talented team of engineers to create cutting-edge solutions that enhance our 3D printing technology and contribute to our mission of making 3D printing accessible to everyone.

Join our dynamic team at Formlabs as a French-speaking Technical Customer Service Representative! In this role, you will be the vital link between our cutting-edge 3D printing technology and our valued customers. You will assist clients in troubleshooting, providing product support, and ensuring they have a seamless experience with our products.

Join our dynamic team as a Senior Full Stack Software Engineer specializing in Fleet Control Software. In this pivotal role, you will leverage your expertise in both front-end and back-end technologies to design, develop, and maintain robust software solutions that enhance fleet management systems. Your contributions will directly impact our operational efficiency and customer satisfaction.

Role Overview Formlabs is looking for an L2/L3 Technical Customer Support Agent in Budapest, Hungary. This position focuses on supporting customers by resolving advanced technical issues and helping them use our products effectively. What You Will Do Troubleshoot complex technical problems for customers Guide users through product features and functionality Work to ensure each customer receives clear, helpful assistance What We Look For Strong interest in technology Commitment to helping others solve problems

Role Overview Formlabs is looking for a Customer Experience Audit Specialist in Budapest, Hungary. This role focuses on reviewing customer interactions and shaping how the company delivers service. Insights from your audits will help raise customer satisfaction and refine the entire customer journey. What You Will Do Conduct detailed audits of customer interactions across various channels Spot trends and areas where service can improve Develop clear, practical recommendations to enhance the customer experience Work closely with teams across the company to maintain high standards in customer service Analyze customer feedback and monitor service quality Support the rollout of best practices that strengthen customer engagement

Join Formlabs as a Social Media and Community Operations Specialist where you will play a pivotal role in enhancing our presence across various social media platforms. Your expertise will help foster engaging online communities, driving brand awareness and customer loyalty.In this role, you will be responsible for creating and curating content, managing community interactions, and analyzing engagement metrics to inform strategies. You will collaborate with cross-functional teams to ensure our messaging is consistent and aligns with our brand values.

About Formlabs: Are you ready to revolutionize the way the world innovates? At Formlabs, we are at the forefront of technology, empowering individuals to transform their ideas into reality, from groundbreaking products to critical medical devices. With our advanced 3D printing technology, we are driving innovation for over 50,000 industry leaders globally, including renowned names like Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling faster design, prototyping, and manufacturing processes than ever before. We are a dynamic team of builders, engineers, and visionaries redefining how physical products are created. If you are eager to shape the future of fabrication, we invite you to join our mission. Your Impact: As a Shopify Architect at Formlabs, you will be instrumental in designing, enhancing, and maintaining applications across our digital ecosystem, including eCommerce, CRM, Marketing, and Sales/Service. You will develop new features, facilitate integrations with various business systems, and ensure our digital environment's performance, stability, and scalability. Collaborating closely with business stakeholders and Systems teams, you will deliver impactful solutions that drive growth and operational efficiency. This is an excellent opportunity for a proactive digital engineer who can navigate multiple platforms and technologies, excels in a fast-paced collaborative setting, and is passionate about leveraging technology to foster business growth and excellence. The Job: Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, including the creation and enhancement of Shopify Apps, Shopify Functions & Extensions, and Shopify APIs. (Note: This is not a front-end Shopify role.) Design and implement advanced B2B capabilities that extend beyond Shopify B2B’s standard features, integrating smoothly with Formlabs' digital landscape. Collaborate with headless front-end teams to provide backend expertise, data, and API endpoints that ensure rapid, SEO-optimized user experiences. Work alongside the Salesforce team to architect and develop key integrations, features, and functions that enhance sales and service excellence, supporting both assisted and self-service capabilities. Drive enterprise integrations between Shopify, Salesforce, ERP, DWH, and other internal/external systems using APIs and middleware. Contribute to various digital initiatives, including marketing automation, AI-driven tools for sales and service, and vendor solutions. Employ modern software development practices to deliver high-quality solutions.

Role Overview Formlabs develops professional 3D printing technology for designers, engineers, researchers, and artists worldwide. Our People team plays a central role in supporting this mission. We are hiring a Head of People Operations for EMEA & APAC to lead People operations across these regions. This position is based in Budapest, Hungary. What You Will Do Lead People operations for EMEA and APAC, ensuring global People strategies are implemented effectively and adapted for local needs. Act as the main consultant to regional leaders on organizational health, talent management, and employee experience. Oversee both strategic initiatives and hands-on operational tasks within the People function. Identify challenges, apply critical thinking, and develop practical, scalable solutions to support Formlabs' growth and culture. Who We’re Looking For Experienced leader with a background in People operations or HR, ideally across multiple regions. Strong problem-solving skills and the ability to balance strategy with hands-on execution. Comfortable working with leaders at all levels, offering guidance on talent and organizational topics. Based in or willing to relocate to Budapest, Hungary.