DevOps Engineer at Rain | New York, NY

About RainRain is revolutionizing the future of payments, making it accessible globally. Our compact yet powerful team is made up of innovative builders and seasoned founders. We enable the real-world use of stablecoins, facilitating card transactions, cross-border payments, B2B transactions, remittances, and more. Partnering with fintechs, neobanks, and institutions, we empower them to launch solutions that are global, inclusive, and efficient. Join us to make a significant impact at a rapidly growing company backed by top-tier investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are curious, daring, and eager to help create a borderless financial future, we want to hear from you.Our ValuesWe advocate for a transparent and flat organizational structure. You will have the opportunity to develop in a role that aligns with your aspirations. Team members at every level are encouraged to explore ideas and influence the company's roadmap and vision.Team OverviewThe Rain Business Development team is pivotal in driving our rapid growth and transforming how money is transferred globally. Positioned at the crossroads of traditional finance and cutting-edge Web3, we require a unique combination of classic sales engineering expertise and modern technical adaptability. We operate with high momentum while ensuring top-notch quality, managing a robust pipeline and providing a personalized experience to each prospect. We're seeking exceptional problem solvers ready to deliver outstanding service and help build the infrastructure for a borderless financial future.Key ResponsibilitiesCollaborate with Business Development: Act as the product line expert for Rain, actively participating in sales calls to address technical questions and showcase the platform's features.Lead Pre-Sales Implementation: Serve as a customer-facing resource for enterprise clients, assisting in the scoping and visualization of their implementation before contract finalization.Project Management of Deals: Maintain the momentum of complex sales cycles, coordinating resources and timelines to ensure enterprise deals progress smoothly.Solution Design & Integrations: Function as a technical consultant to assess how Rain integrates with the client's existing systems and define necessary integrations with other partners.

About RainAt Rain, we are transforming the landscape of global finance. Our innovative infrastructure enables the practical use of stablecoins, facilitating seamless credit card transactions, international payments, B2B transactions, remittances, and more. We collaborate with fintech companies, neobanks, and various institutions to help them deploy solutions that are not only global but also inclusive and efficient. If you are curious, adventurous, and eager to contribute to the creation of a borderless financial ecosystem, we invite you to connect with us.Our EthosBeing at the forefront of stablecoin innovation requires quick thinking and a global perspective. Our team embodies the diverse range of audiences we engage with. We seek individuals who can adapt swiftly to changing conditions, proactively address challenges, anticipate trends, and maintain a sense of joy in the process.Role OverviewWe are looking for a talented Solutions Engineer to join our dynamic team. In this role, you will assist our clients, partners, and institutional users in successfully integrating and scaling our stablecoin and blockchain solutions. As a pivotal technical liaison between product, engineering, and business teams, you will craft and implement solutions that showcase the reliability, security, and versatility of our technology across a variety of applications—including payments, remittances, DeFi, treasury automation, and enterprise blockchain integrations.This position is hybrid, combining technical expertise with client-facing interactions. You will serve as a trusted advisor, guiding clients from the initial discovery phase through to implementation and ongoing success.Key ResponsibilitiesAnalyze client technical needs and design integrations utilizing our APIs, SDKs, wallets, and blockchain infrastructure.Define and design comprehensive solutions for stablecoin issuance, transfers, treasury management, and blockchain connectivity.Develop integration plans, technical diagrams, and deployment strategies customized to each client's specific environment.Act as the primary technical contact during pre-sales, onboarding, and initial adoption stages.Conduct technical workshops, demonstrations, and Proofs of Concept (POCs) to highlight product capabilities.Work closely with enterprise clients, fintech firms, exchanges, and partners to secure successful implementations.Provide hands-on support during integration, collaborating closely with clients to ensure smooth transitions.

About RainAt Rain, we're revolutionizing the payments landscape by making next-generation payment solutions accessible worldwide. Our dynamic team consists of passionate innovators and experienced founders dedicated to transforming the financial ecosystem. We enable the real-world application of stablecoins through our robust infrastructure that powers card transactions, cross-border payments, B2B purchases, remittances, and more. By collaborating with fintechs, neobanks, and financial institutions, we launch solutions that are global, inclusive, and efficient. Join us at this hypergrowth company backed by top-tier investors in fintech, crypto, and SaaS including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and others. If you're curious, bold, and eager to help shape a borderless financial future, we want to hear from you!Our EthosWe foster an open and flat organizational structure where every team member can grow into the role that aligns with their aspirations. Our employees at all levels have the autonomy to explore innovative ideas and significantly influence the roadmap and vision of our company.About the PositionAs a Software Engineer, you will design, develop, and maintain Soroban smart contracts on the Stellar platform alongside backend services that integrate with them. You will also contribute to shared infrastructure across EVM, Solana, and Stellar. Our platform supports crypto-backed card products, handling high transaction volumes while continuously ingesting on-chain data and managing the unique complexities of each blockchain, with scalability and reliability built-in from the outset.Your ResponsibilitiesTake ownership of Soroban smart contracts from development through deployment and maintenance.Develop robust and scalable backend services that interact with Stellar, EVM, and Solana networks.Enhance our on-chain infrastructure to support millions of users globally, facilitating transactions, data ingestion, and real-time processing.Play a vital role in shaping our technical and product roadmap.Drive architectural decisions in a fast-paced, rapidly evolving environment.Rapidly deliver new capabilities to our customers.What We RequireExtensive knowledge of the Stellar ecosystem, including Soroban's programming model, tools, and best practices.Proficiency in Rust programming language.In-depth understanding of smart contract security patterns and common vulnerabilities.

Join our innovative team at Rain as an iOS Engineer, where you will play a critical role in developing cutting-edge mobile applications. We are looking for a passionate individual who thrives in a dynamic environment and is eager to push the boundaries of technology.

About RainAt Rain, we are revolutionizing payment solutions around the globe. Our dedicated team of innovative builders and experienced founders is on a mission to bridge the gap between stablecoins and real-world applications, facilitating seamless card transactions, cross-border payments, B2B purchases, remittances, and beyond. We collaborate with fintech companies, neobanks, and institutions to launch solutions that are not only global but also inclusive and efficient. Join us to make a significant impact at a rapidly growing company backed by leading investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are curious, bold, and eager to shape a borderless financial future, we want to hear from you!Our ValuesWe uphold a culture of openness and collaboration. At Rain, every team member has the opportunity to grow in a direction that aligns with their personal aspirations. You will have the freedom to explore innovative ideas and contribute to the vision and roadmap of our company.Role OverviewWe are on the lookout for a driven and analytical Business Development Analyst (BDA) to strengthen one of Rain's key growth engines: our inbound sales pipeline. This role places you at the forefront of transforming high-intent leads into closed deals, making a direct contribution to our revenue from the very start.This position is perfect for an individual early in their business development career who is eager to engage at the intersection of partnerships, go-to-market execution, and business growth. You will play an essential role in ensuring that inbound opportunities are efficiently routed, qualified, and progressed through each stage of our sales process.To thrive in this position, you will need to develop a comprehensive understanding of Rain's product suite, clearly communicate our value proposition to potential partners, collaborate closely with cross-functional teams, and facilitate the movement of deals from initial contact to closure.Crucially, this role offers a clear trajectory for advancement within Rain's business development organization. As you grow and demonstrate effective execution, you will have the chance to take on broader responsibilities, which may include managing larger deal cycles, contributing to outbound strategies, and supporting strategic partner-facing initiatives as our team expands.

About RainRain is at the forefront of revolutionizing payment systems globally. We are a dynamic team of dedicated innovators and seasoned founders committed to making stablecoins practical for everyday use. Our robust infrastructure powers card transactions, cross-border payments, B2B purchases, remittances, and more. By collaborating with fintech companies, neobanks, and various institutions, we pave the way for solutions that are global, inclusive, and efficient. Joining us means you’ll have the chance to make a significant impact in a rapidly growing company backed by prominent investors in fintech, crypto, and SaaS.If you are curious, daring, and eager to contribute to a borderless financial future, we would love to hear from you.Our CultureWe advocate for an open, egalitarian work environment where you can grow in a direction that aligns with your aspirations. Every team member, regardless of seniority, has the opportunity to explore innovative ideas and influence our company's vision and roadmap.Position OverviewWe are seeking a detail-oriented and operationally driven Card Operations Specialist to oversee workflows and compliance related to custom card issuance. This role requires collaboration with internal teams, card networks (such as Visa), and manufacturing partners to manage the submission, approval, and production of custom card designs. Your contributions will be vital in ensuring that every card carrying a partner's brand adheres to network standards and is delivered punctually.Key ResponsibilitiesCard Design ManagementEngage directly with clients to facilitate ongoing projects.Evaluate custom card design requests for thoroughness and accuracy.Verify design files for proper format, resolution, and color specifications.Maintain organized and updated card design files.Monitor approval statuses and provide updates to the team.Visa Virtual Card SubmissionSubmit designs to Visa via their online portal.Keep track of approval timelines and follow up as necessary.Coordinate any revisions if feedback from Visa necessitates changes.Document all Visa communications and approval processes.

About RainRain is at the forefront of the next generation of global payment solutions. Our dynamic team, composed of innovative builders and seasoned entrepreneurs, is dedicated to making stablecoins functional in everyday transactions. We facilitate card payments, cross-border transactions, B2B purchases, remittances, and more, partnering with fintechs, neobanks, and various institutions to launch inclusive, effective, and global solutions. Join us in shaping a borderless financial future at a rapidly growing company supported by prominent investors in fintech, crypto, and SaaS.Our EthosWe pride ourselves on maintaining an open and flat organizational structure that allows team members at all levels to explore ideas and influence the company’s vision and roadmap. You’ll have the opportunity to grow in a role that aligns with your aspirations.The RoleAs a Solutions Architect, you will collaborate closely with our business, operations, and engineering teams to ensure potential clients fully grasp Rain’s capabilities and swiftly transition from interest to deployment. This pivotal, cross-functional position combines product expertise, customer understanding, and strong communication skills. You will play a critical role in bridging the gap between client needs and our technical roadmap, helping us scale solutions engineering as we expand.Your ResponsibilitiesOversee customer implementations from initial technical discovery through to production deployment.Diagnose client technical issues and deliver hands-on support for Rain's platform integrations.Engage in customer discussions regarding API functionalities and assist clients in navigating Rain’s platform development.Work with product and engineering teams to channel structured customer feedback and impact roadmap decisions.Advocate for customer needs within the engineering team, escalating and addressing issues as needed.

About RainRain is pioneering the future of payments globally. Our dedicated and innovative team is committed to transforming payment systems by making stablecoins practical and accessible. We facilitate card transactions, cross-border payments, B2B transactions, remittances, and much more. By collaborating with fintech companies, neobanks, and institutions, we empower them to create global, inclusive, and efficient solutions. Join us at this high-growth company backed by leading investors across fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and others. If you are enthusiastic, bold, and eager to contribute to a borderless financial future, we want to hear from you.Our PhilosophyAt Rain, we advocate for an open and flat organizational structure. Each team member is encouraged to pursue their aspirations and take ownership of their career advancement. We value creativity and initiative at all levels, allowing you to influence our company's roadmap and vision.About the Fraud Risk Management TeamOur Fraud Risk Management team specializes in crafting advanced, scalable solutions to mitigate risks and ensure a seamless customer experience. Through comprehensive monitoring of transactions and lifecycle events, we enhance fraud detection and response efficiency. Our strategies are driven by machine learning models that support new products and guarantee their success. Rain's innovative payment technology presents new challenges that demand a holistic approach, strong data analytics, and adept fraud management skills.Your ResponsibilitiesDesign and develop scalable machine learning systems focused on fraud detection, anomaly detection, and behavioral analysis.Establish and maintain end-to-end ML pipelines including data ingestion, feature engineering, model training, deployment, and ongoing monitoring.Create low-latency, real-time decision systems in collaboration with data scientists, integrating with transaction and behavioral data streams.Manage ML infrastructure encompassing model versioning, automated retraining, and secure deployment strategies.Develop robust performance monitoring and alert systems for model performance, latency, data integrity, and drift.Lead experiments focused on model explainability, drift detection, and adversarial robustness in fraud prevention initiatives.

About RainAt Rain, we are revolutionizing the world of payments by making the next generation of financial transactions possible globally. Our team consists of dynamic builders and seasoned founders who are passionate about innovation. We enable the practical use of stablecoins through our infrastructure that supports card transactions, cross-border payments, B2B purchases, remittances, and more. Collaborating with fintech companies, neobanks, and institutions, we provide solutions that are global, inclusive, and efficient. Join us in shaping a borderless financial future at a rapidly growing company backed by top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla.Our EthosWe promote an open and flat organizational structure, allowing team members to thrive in roles that align with their career aspirations. Everyone at Rain is encouraged to explore their ideas and contribute to the company's roadmap and vision.Role OverviewWe are in the process of building a modern data team, and we seek a proactive Senior Data Analyst. This role is critical in ensuring that our data is not just available but also actionable and embraced by our teams.You will be responsible for the data tools and platforms relied upon by our leadership and teams, including dashboards, weekly insights, and thorough analyses that transform complex data signals into clear priorities and action plans.As a key player, you will ensure the accuracy and adoption of metrics by reconciling definitions, conducting acceptance tests, and closing instrumentation gaps, empowering teams to self-serve.Reporting directly to the Head of Business Operations, you will collaborate closely with our leadership, Product, and Customer teams to elevate our organization.Key ResponsibilitiesDevelop comprehensive dashboards and data sources that empower self-service, providing clear and trusted insights that guide daily operations and decision-making.Facilitate insights discovery by establishing a consistent rhythm to surface the most pertinent information for stakeholders.Take ownership of metric quality in alignment with stakeholders, partnering with Product and Engineering teams to ensure reliable answers to critical questions.

About RainAt Rain, we are pioneering the future of global payments, driven by a dynamic team of innovative builders and seasoned founders. Our cutting-edge infrastructure empowers the practical use of stablecoins, facilitating everything from card transactions and cross-border payments to B2B purchases and remittances. We collaborate with fintechs, neobanks, and institutions to launch solutions that are not only effective but also inclusive and globally accessible. Join us to make a significant impact in a fast-growing company backed by renowned investors in fintech, crypto, and SaaS, such as Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you’re adventurous, inquisitive, and eager to contribute to a borderless financial landscape, we want to hear from you.Our CultureWe embrace an open and flat organizational structure that empowers our team members to grow into roles that resonate with their ambitions. Everyone at Rain is encouraged to share ideas and influence our strategic direction.About the OpportunityRain is on the lookout for exceptional talent. If you’re excited about what we’re creating and believe you can make a difference, we invite you to propose your ideal role!Benefits of Joining Rain:Unlimited Paid Time Off We encourage our team members to take a minimum of 10 days off to recharge, as we believe in work-life balance.Flexible Work Environment Whether you prefer working from home or collaborating in the office, we support a flexible workplace tailored to your productivity needs. New hires will receive a stipend to create a comfortable work-from-home setup.Accessible Benefits Comprehensive health, dental, and vision plans for you and your dependents, along with fully subsidized life insurance for US employees.Retirement Planning We support your future with a 401(k) plan featuring a 4% company match.Equity Opportunities Every team member at Rain is offered an equity option plan, allowing you to share in our success.Rain Cards To help our team understand our core products, we provide cards for testing purposes.Health and Wellness Initiatives We prioritize well-being with various health resources and programs.

About RainAt Rain, we are revolutionizing the future of payments on a global scale. Our dynamic team comprises passionate innovators and experienced founders dedicated to making stablecoins functional in everyday transactions. We enable card payments, international transfers, B2B transactions, remittances, and much more. Collaborating with fintechs, neobanks, and institutions, we empower them to introduce solutions that are efficient, inclusive, and globally accessible. Join us to make a significant impact in a fast-growing company backed by leading investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla Ventures. If you are curious and bold, and eager to help shape a financial ecosystem without borders, we want to hear from you.Our EthosWe believe in fostering an open and flat organizational structure, allowing you to grow into a role that aligns with your aspirations. Every team member, regardless of their position, has the freedom to explore ideas and influence our company's roadmap and vision.About the Finance TeamThe Finance team plays a crucial role in establishing and maintaining the financial backbone of our global digital asset and payment platform. We collaborate closely with departments such as Product, Engineering, Legal, Tax, and Operations to support a swiftly scaling business that operates across multiple international entities, regulated payment flows, and both stablecoins and other digital assets. Our mission is to facilitate growth while ensuring a robust, scalable financial foundation—enabling the launch of new products and global expansion while upholding high standards for accuracy, control, and transparency. As the business evolves, our team is instrumental in providing clarity, structure, and confidence in complex financial and operational decisions, ensuring the company is poised for its next growth phase.Your ResponsibilitiesGather, review, and organize month-end financial data from internal systems and external providers.Assist in balance sheet reconciliations and variance analyses.Maintain and update crypto and fiat subledgers to ensure consistency with the general ledger.Conduct wallet completeness and accuracy checks (on-chain vs. subledger vs. GL).Investigate and resolve discrepancies among wallets, subledgers, and accounting records.Ensure clear support and documentation for journal entries and reconciliations.Contribute to the continuous improvement of financial processes and systems.

About the CompanyRain is revolutionizing global payments, making the next generation of transactions possible. Our dynamic and dedicated team of builders and experienced founders is committed to creating infrastructure that enables stablecoins for real-world applications. We facilitate card transactions, cross-border payments, B2B purchases, remittances, and more. By collaborating with fintechs, neobanks, and institutions, we strive to launch inclusive and efficient solutions worldwide. Join us at this hypergrowth company, backed by leading investors in fintech, crypto, and SaaS, and help us shape a borderless financial future.Our EthosAt Rain, we embrace an open and flat organizational structure that encourages personal growth and innovation. Team members at all levels are empowered to explore ideas and contribute to the company's roadmap and vision.Your RolePlay a key role in shaping the technical and product roadmap.Contribute to backend development and integrate various third-party services.Scale our infrastructure to support millions of users globally.Rapidly deploy new features and capabilities for our customers.Influence architectural decisions for our evolving product.Engage with smart contracts across multiple blockchain platforms.QualificationsProficient in NodeJS and other backend technologies.A strong builder mentality with a passion for side projects and experimentation.Ideal candidates will have 2-10+ years of relevant experience; compensation will be commensurate with experience.Preferred QualificationsExperience in fintech, especially with neobanks or card issuing.Familiarity with smart contracts and blockchain technology.Perks at Rain:Unlimited Time Off We encourage our team to take at least 10 days off to recharge.Flexible Working Hours We support a flexible work environment to suit your lifestyle.

About UsAt Rain, we are at the forefront of revolutionizing global payments. Our dynamic team comprises innovative builders and seasoned founders dedicated to making stablecoins practical for everyday transactions. Our technology facilitates card payments, international transactions, B2B purchases, remittances, and much more. We collaborate closely with fintech companies, neobanks, and various institutions to deliver global, inclusive, and efficient financial solutions. Join us in shaping a future of finance that transcends borders.Our CultureWe nurture an open, flat organizational structure where growth aligns with individual aspirations. Every team member, regardless of their role, has the freedom to explore ideas and contribute to the strategic direction of our company.Role OverviewWe are on the lookout for a meticulous Compliance Associate with a strong foundation in KYC/KYB and AML regulations, both within the United States and internationally. The ideal candidate will have a comprehensive grasp of the regulatory frameworks governing financial products, alongside practical experience in compliance investigations and due diligence. We seek high achievers eager to promote our compliance culture while expanding their professional expertise in a rapidly evolving environment.Key ResponsibilitiesServe as a pivotal member of our compliance team, contributing to various organizational initiatives while reporting directly to the Chief Compliance Officer.Collaborate with team members to manage our robust compliance program and interact with all relevant regulatory bodies and financial service providers.Assess and review company policies, procedures, products, and business practices to ensure adherence to applicable laws and regulations.Enhance and optimize KYB, KYC, and AML processes informed by operational insights and best practices.Oversee the implementation of comprehensive regulatory compliance programs.

About RainAt Rain, we are pioneering the future of payments globally. Our dynamic team, composed of seasoned builders and entrepreneurial visionaries, is committed to making stablecoins practical for everyday transactions. By facilitating card transactions, cross-border payments, B2B purchases, remittances, and more, we empower fintechs, neobanks, and institutions to develop inclusive and efficient solutions. Join us in our mission to create a borderless financial future, supported by leading investors in the fintech, crypto, and SaaS sectors.Our EthosWe promote an open and flat organizational structure that encourages personal and professional growth. All team members are empowered to explore innovative ideas and contribute to the strategic direction of the company.Role OverviewWe are on the lookout for a detail-oriented and analytical Account Manager to play a pivotal role in onboarding new clients to our platform. You will collaborate with various internal teams, including operations, compliance, and sales, to ensure a smooth experience for our partners as they integrate and leverage Rain's offerings.Key ResponsibilitiesManage the complete customer lifecycle post-sale, including onboarding, adoption, renewal, and expansion.Work closely with internal teams to assess customer needs and customize solutions for effective onboarding and integration.Identify opportunities for revenue growth through upselling, cross-selling, and overseeing renewals.Analyze product performance metrics to uncover areas for improvement in the onboarding experience.Design and implement onboarding workflows for new business clients.Provide insights based on data analysis to optimize the user experience with Rain's products.Collaborate with product managers to outline business requirements for onboarding and develop user stories.Utilize analytics tools to track the success of onboarding initiatives and report on key performance indicators.

About RainRain is at the forefront of revolutionizing global payment systems. Our dynamic and innovative team is composed of passionate builders and experienced founders dedicated to making stablecoins practical and accessible for everyday transactions. We empower fintech companies, neobanks, and institutions to deploy solutions that are not only global but also inclusive and efficient. Join us in shaping a borderless financial future with the support of renowned investors in fintech, crypto, and SaaS.Our CultureAt Rain, we foster an open and collaborative work environment where every team member has the chance to explore their potential and contribute to our company’s vision.Your ResponsibilitiesEfficiently coordinate interviews across various teams and time zones, adeptly managing complex calendars.Act as the main point of contact for candidates, ensuring a professional and engaging experience at our New York office.Oversee interview logistics, including scheduling and follow-ups.Keep our Applicant Tracking System (Ashby) accurate and up-to-date.Assist recruiters with job postings, resume evaluations, and candidate pipeline management.Collaborate with hiring managers to facilitate a smooth interview process.Support offer coordination, background checks, and onboarding logistics.Conduct reference checks for candidates in the final stages of hiring.Contribute to enhancing recruiting operations, processes, and reporting as we scale.

Join our innovative team at Rain as a Data Scientist, where you'll leverage data to unlock insights and drive decision-making. Your expertise will play a critical role in developing predictive models and analyzing large datasets to enhance our products and services.

About RainAt Rain, we're redefining the future of payments on a global scale. Our dynamic and innovative team of experienced founders and passionate professionals is dedicated to creating cutting-edge solutions that make stablecoins practical for everyday use. We enable seamless card transactions, cross-border payments, B2B purchases, remittances, and much more. Collaborating with fintech firms, neobanks, and various institutions, we empower them to launch inclusive and efficient solutions. Join us to make a significant impact in a rapidly growing company backed by leading investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and others. If you possess curiosity, courage, and a desire to contribute to a borderless financial future, we are eager to connect with you.Our Company CultureWe embrace an open and flat organizational structure that encourages personal and professional growth. Our team members are empowered to explore their interests and influence the company's roadmap and vision.About Our TeamThe Fraud Risk Management team at Rain is dedicated to developing sophisticated, scalable solutions that safeguard our customers while ensuring a frictionless experience. We achieve this through continuous transaction and lifecycle monitoring, building alerts to enhance fraud detection and response times, and designing risk strategies supported by machine learning models. As a crucial component of our business, we support new product launches and their success by addressing the unique fraud challenges that come with our next-generation payment technology.Your ResponsibilitiesLead the development of metrics, dashboards, and reports that guide business strategy and decision-making processes.Create and implement real-time monitoring systems for fraud signals and establish alerting thresholds.Design, simulate, and deploy real-time risk controls utilizing both predictive and offline machine learning models.Strike a balance between risk management and customer experience by focusing on loss prevention, minimizing user friction, and enhancing profit margins.Collaborate with go-to-market teams to showcase the technical and business benefits of risk controls to our customers.Present complex analytical findings in a clear and concise manner to both leadership and non-technical stakeholders.Support partners experiencing fraudulent activity with their traffic.

About RainAt Rain, we are pioneering the future of payments globally. Our dedicated team, comprising passionate builders and seasoned founders, is on a mission to make stablecoins a practical tool for real-world transactions. Our cutting-edge infrastructure facilitates card transactions, cross-border payments, B2B purchases, remittances, and more, in collaboration with fintechs, neobanks, and institutions. Join us in shaping a global, inclusive, and efficient financial ecosystem, backed by top-tier investors from the fintech, crypto, and SaaS sectors.Our CultureWe promote an open and flat organizational structure where every team member is encouraged to explore innovative ideas and contribute to our company’s vision. You’ll have the opportunity to grow in alignment with your professional aspirations within our dynamic team.Role OverviewWe are looking for a detail-oriented and analytical Customer Experience Associate who possesses a strong understanding of compliance frameworks, including KYC/KYB and AML, both domestically and internationally. Your role will be instrumental in ensuring our compliance culture thrives while providing exceptional customer support.Revolutionize the use of stablecoins in everyday transactions.Collaborate with a mission-driven team committed to accuracy, transparency, and building customer trust.Enjoy a hybrid work environment, allowing in-person collaboration at our New York office while maintaining flexibility.Explore growth opportunities into CX leadership, Operations, or cross-functional roles.Key ResponsibilitiesDeliver friendly and timely support to customers through email, chat, and phone.Troubleshoot account, card, and transaction issues using Rain’s internal systems.Identify and escalate complex cases to the CX Team Lead or other internal teams for expedited resolution.

About RainAt Rain, we are pioneering the future of global payments by making stablecoins practical for everyday use. Our dynamic team, composed of innovative builders and seasoned entrepreneurs, is dedicated to transforming the financial landscape. Our cutting-edge infrastructure enables seamless card transactions, international payments, B2B purchases, remittances, and more. We collaborate with fintech companies, neobanks, and institutions to create inclusive and efficient financial solutions. Join us at this hypergrowth stage, backed by leading investors in fintech, crypto, and SaaS, to make a significant impact on the financial future.Our EthosWe foster an open and flat organizational structure, empowering our team members to pursue their career aspirations and actively contribute to the company’s vision and roadmap.Your ResponsibilitiesLead the product roadmap for the Rain platform.Collaborate closely with engineering to establish product requirements and prioritize initiatives.Convert intricate blockchain and payment functionalities into user-friendly, customer-centric solutions.Identify market trends and gather insights from fintech, neobank, and institutional partners.Accelerate the launch of new products and features, tracking usage and refining based on customer feedback.Stay informed about industry trends in stablecoins, payments, and Web3 to guide Rain’s product strategy.Qualifications5-10+ years of product management experience, preferably in stablecoins, fintech, or cryptocurrency.Strong technical proficiency with APIs, payment systems, and blockchain technologies, along with the capability to collaborate with engineering teams.Demonstrated success in taking products from concept to launch and subsequent iterations.A hands-on approach to problem-solving.Exceptional communication skills for effective collaboration with internal teams, clients, and partners.Preferred QualificationsExperience with card issuing, stablecoins, payments, or cross-border fintech products.Familiarity with Web3 technologies.