company

Devices Service Maintenance Technicians

Vix TechnologyEdmonton, Alberta, Canada
On-site Full-time

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What You Will Be Responsible ForMaintaining vital transit devices across the network. Executing preventive and corrective maintenance on smart fare systems. Diagnosing and resolving real-time issues and incidents. Monitoring system performance and conducting device diagnostics. Supporting software updates and system releases. Managing device inventory and components effectively. Collaborating with transit agencies, internal teams, and vendors. Meeting high Service Level Agreement (SLA) expectations in a dynamic environment. What You Bring to the TeamA degree in Electrical or Electronic Engineering (or a related field). Experience with networked systems and applications. Strong understanding of system architecture and operating systems. Practical experience in the maintenance of large-scale systems. Excellent problem-solving skills with a keen attention to detail. Ability to handle multiple priorities and remain composed under pressure. Exceptional communication skills and a customer-centric approach. A valid driver’s license and access to a vehicle. Bonus Qualifications:Familiarity with ticketing systems, Jira, or inventory management tools. Knowledge of transit, mobility, or smart city technologies.

About the job

Vix Technology helps keep Edmonton’s public transit moving by providing the Regional Smart Fare System (RSFS). The RSFS includes equipment such as validators, ticket machines, point-of-sale systems, and handheld devices, all working together to support seamless travel across the region.

Role overview

Devices Service Maintenance Technicians are responsible for making sure transit technology stays reliable and efficient. The work involves maintaining, troubleshooting, and improving devices that are essential for daily transit operations. Tasks may take place at transit sites or out in the field, depending on where support is needed.

Key responsibilities

  • Maintain and service transit devices, including validators, ticket machines, POS systems, and handheld units
  • Troubleshoot technical issues to minimize downtime and disruptions
  • Optimize device performance to support smooth transit operations
  • Work at various transit locations and in the field as required

About Vix Technology

Vix Technology is at the forefront of transforming urban transport systems. Our solutions empower transit authorities to streamline operations and enhance rider experiences, making public transport more accessible and efficient for communities.

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