Developer Support Engineer at Braintrust | London

Role overview Version1 seeks an Onsite IT Support Engineer to join the Services Reliability Group in London. This role acts as the initial contact for IT support, helping users resolve technical problems and stay productive. Collaboration with other IT professionals is central to supporting and improving the company’s IT infrastructure. What you will do Troubleshoot hardware and software issues for users onsite Maintain and support IT equipment throughout the organization Work with various departments to implement IT solutions Provide prompt, effective service to ensure users remain operational Who succeeds here Proactive problem-solvers who address issues quickly People who look for ways to improve IT services Team players who communicate clearly and collaborate with colleagues This position is based onsite in London.

Version1 seeks a Project Manager to join its London office. This position takes ownership of projects spanning Digital, Data, and Cloud teams, guiding each initiative from kickoff through completion. The focus remains on delivering results and supporting client objectives throughout every phase. Key responsibilities Coordinate and lead projects across Digital, Data, and Cloud departments Manage delivery from initial planning to final handover, tracking progress against milestones Contribute to strategic planning and help shape the direction of Version1 Collaborate with clients to enhance their experience and project outcomes Location This role is based in London.

Join version1 as a Client Partner specializing in the banking sector. In this pivotal role, you will leverage your expertise to foster strong client relationships, drive strategic initiatives, and contribute to our mission of delivering exceptional solutions to our banking clients.

Join Version1 as a Senior Business Analyst, where you'll play a pivotal role in driving business transformation through data-driven insights. You will collaborate with cross-functional teams to analyze requirements, improve processes, and deliver strategic solutions that enhance operational efficiency.Your expertise will be essential in identifying business needs and translating them into actionable plans. We are looking for a professional who is adept at stakeholder management and has a passion for technology-driven solutions.

Join our dynamic team at version1 as a Frontend Engineer, where your expertise in Java and open-source technologies will help shape the future of our digital solutions. You will collaborate with cross-functional teams to design and implement innovative front-end solutions that enhance user experience and drive engagement.

D-ploy delivers IT and engineering solutions across the EMEA region, with offices in Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. The company focuses on building strong relationships within the IT community and helping clients improve productivity and business outcomes. Role Overview The IT Onsite Support Specialist will provide hands-on support for internal users at the London office. This role involves troubleshooting, maintaining workstations, and ensuring smooth operation of end-user devices and applications. Main Responsibilities Deliver first- and second-level technical support for internal users. Analyze, prioritize, and resolve IT incidents and service requests. Manage tickets in the ticketing system, following ITIL guidelines. Set up, configure, and maintain workstations, including both hardware and software. Install, configure, and manage end-user devices such as clients, peripherals, and mobile devices. Install, configure, and maintain standard and specialized software applications. Carry out software rollouts, updates, and patching. Work closely with product management, development, and other internal teams. Create documentation, reports, and knowledge base articles to support IT operations. Location This position is based onsite in London, England, United Kingdom.

Join Version1 as a User Researcher and contribute to innovative digital solutions across various sectors. As part of our team, you will engage with users to gather insights that shape our digital products, ensuring they meet user needs effectively. This is an exciting opportunity for those who are passionate about user experience and research methodologies.

Version1 is seeking a Solution Architect to design and deliver technology solutions for clients in a range of industries. This role is open in several UK cities, including London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast. Role overview The Solution Architect will collaborate with cross-functional teams to create technical architectures tailored to client requirements. The position involves direct engagement with clients, gathering their needs and turning them into scalable solutions. Projects span digital, data, and cloud technologies, with a focus on supporting business objectives and aligning with current technology trends. What you will do Work alongside technical and business teams to design architectures that fit client needs Meet with clients to understand requirements and develop scalable solutions Use expertise in digital, data, and cloud technologies to deliver solutions that advance business goals Guide projects from concept through execution, ensuring alignment with best practices and evolving technology trends Requirements Solid background in digital, data, and cloud technologies Proven experience designing scalable, reliable architectures Strong collaboration skills with both technical and business stakeholders Current knowledge of technology trends and their real-world application

Role overview Version1 is looking for a Service Designer to help shape user experiences across a range of digital platforms. This position involves collaborating with colleagues from various backgrounds to design services that meet both user needs and business objectives. What you will do Develop service blueprints that illustrate how users interact with products and services Map user journeys to highlight pain points and areas for improvement Create prototypes for testing and refining new service ideas Work alongside design, engineering, and business teams to deliver practical solutions Location This Service Designer role is open in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Role overview version1 is seeking a Senior C++ Developer to design and build software solutions. This position works alongside digital, data, and cloud teams to deliver applications that serve a variety of clients. The focus is on creating reliable and high-performance systems that meet client needs. What you will do Design and implement software using C++ for a range of projects Contribute throughout the project lifecycle, from concept to delivery Collaborate with colleagues across digital, data, and cloud teams Prioritize performance and reliability in every solution Requirements Extensive experience developing with C++ Proven ability to deliver complete software projects Strong collaboration skills with both technical and non-technical team members Locations This role is available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Version1 is seeking a Senior Transformation & Change Consultant in London. This position centers on leading projects that help organizations adapt and thrive through digital transformation. Role overview This consultant guides cross-functional teams, working closely with colleagues from various departments. The main focus is to design and implement strategies that improve how organizations operate, with an emphasis on measurable improvements. What you will do Lead projects focused on organizational change and digital transformation Collaborate with teams across different functions to shape and execute transformation strategies Drive initiatives that enhance operational efficiency and track their impact Location This role is based in London.

Join Version1 as a Senior User Researcher and play a pivotal role in shaping user experience across our digital, data, and cloud platforms. You will conduct in-depth research, analyze user behavior, and provide actionable insights that drive product development and enhance user satisfaction.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

Join Allica Bank as an IT Support Engineer where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be the first point of contact for resolving IT issues, providing support to our team members, and maintaining our IT infrastructure.

Join Wintermute as an Infrastructure Support EngineerAt Wintermute, a leading technology unicorn and one of the largest algorithmic trading firms specializing in digital assets, we are on the lookout for passionate individuals to join our infrastructure team. We provide liquidity across various cryptocurrency exchanges, offer a range of OTC trading solutions, and support esteemed blockchain projects and traditional financial institutions transitioning into the crypto realm. Additionally, our Wintermute Ventures arm invests in promising early-stage DeFi projects.Founded in 2017, Wintermute has successfully navigated through various industry cycles. Our culture merges the rigorous technology standards of high-frequency trading firms with the innovative spirit of technology startups. We are committed to harnessing the potential of blockchain technology and taking a leadership role in building a compliant and innovative digital asset market.Role OverviewAs an Infrastructure Support Engineer, you will play a crucial role within our systems administration group. This primarily technical support position focuses on our mixed environment, integrating both physical and virtual computing resources. Your responsibilities will include providing technical support for our automated desktop setup.We seek responsible and enthusiastic candidates eager to launch or advance their careers in infrastructure. This position offers the chance to collaborate with and learn from our senior technologists, enhancing your automation skills, particularly in Python. As our business evolves, your role will be vital in maintaining our networks and computing environments.Wintermute is dedicated to fostering the growth of your automation capabilities.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Travel Support Engineer (Backend)*Fullstack experience is a plus. London (Hybrid - 2 days onsite) Permanent | Visa sponsorship available | Immediate start Experience: Mid–SeniorTransform travel support with your expertiseAt Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when systems falter, and we are committed to developing innovative, efficient, and user-friendly support tools.In this position, you won't merely be coding; you'll play a key role in developing our first LLM-powered assistant within our support product. Your efforts will automate repetitive processes, allowing our Travel Operations team to tackle more complex issues, while creating enjoyable tools for travelers and colleagues alike. Each line of code you produce will make a significant difference.Key Responsibilities:• Develop full-stack features using React, TypeScript, Next.js, and Elixir that users engage with daily• Collaborate with designers to craft self-service tools that enhance traveler satisfaction• Integrate internal and external systems to deliver a seamless support experience• Streamline repetitive tasks, empowering your colleagues to focus on uniquely human challenges• Explore AI and automation technologies, contributing to the evolution of real-world applicationsIdeal Candidate:• Prioritizes the user experience over mere functionality• Enjoys simplifying complex challenges into clear, effective solutions• Exhibits curiosity about AI and automation, eager to integrate it into tangible products• Communicates technical concepts in a straightforward manner for broad understanding• Is passionate about delivering an exceptional user experiencePreferred Qualifications: Experience in SaaS/B2B, cloud platforms (GCP, Vertex AI), or familiarity with operational or support tooling.Why Join Us?At Duffel, you'll be part of a team that values meaningful work while fostering a fun environment: Competitive salary and potential equity Work From Anywhere – Choose your work location, locally or globally Duffel Travel Allowance – Experience the product you contribute to Generous parental leave Sabbatical programme – 3 months paid leave to recharge Visa sponsorship available Enjoy a vibrant Shoreditch office with regular team gatherings.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.