companyAlpha Technologies Inc. logo

Desktop Support Technician

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate will possess strong analytical skills, a commitment to customer satisfaction, and the ability to work collaboratively within a team environment. You should be proactive in seeking solutions and dedicated to enhancing your technical expertise.

About the job

Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.

Skills & Experience Required:

· Bachelor's Degree in a related field is preferred.

· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.

· Proven ability to deliver technical support to users via phone and in person, when necessary.

· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.

· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.

· Effective skills in managing and executing tasks within IT functional areas.

· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.

· Experience with ticketing systems for managing work queues.

· Availability for overtime, weekend, and on-call hours as required.

· Excellent customer service skills, with a strong telephone presence.

· Ability to manage multiple tasks efficiently and prioritize effectively.


Key Responsibilities:

· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.

· Utilize policies to address various situations with minimal interpretation.

Supervision:

· Work on assigned projects under the guidance of a lead or manager.

· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.

About Alpha Technologies Inc.

Alpha Technologies Inc. is a leader in providing innovative technology solutions, dedicated to enhancing operational efficiency and productivity for businesses in Chicago and beyond. Join us and be part of a forward-thinking company that values continuous learning and professional growth.

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