About the job
Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.
Skills & Experience Required:
· Bachelor's Degree in a related field is preferred.
· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.
· Proven ability to deliver technical support to users via phone and in person, when necessary.
· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.
· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.
· Effective skills in managing and executing tasks within IT functional areas.
· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
· Experience with ticketing systems for managing work queues.
· Availability for overtime, weekend, and on-call hours as required.
· Excellent customer service skills, with a strong telephone presence.
· Ability to manage multiple tasks efficiently and prioritize effectively.
Key Responsibilities:
· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.
· Utilize policies to address various situations with minimal interpretation.
Supervision:
· Work on assigned projects under the guidance of a lead or manager.
· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.
