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Desktop Support Representative - Distributed Client Services

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in deskside support roles. Strong knowledge of Windows operating systems, particularly Windows 7 and Windows XP. Familiarity with Microsoft Office Suite (2003/2007/2010). Excellent problem-solving and troubleshooting skills. Ability to work effectively in a fast-paced environment and manage multiple tasks. Strong communication skills to assist end-users effectively.

About the job

Job Title: Desktop Support Representative - Distributed Client Services
Location: Southfield, MI

Duration: 1+ year (with possible extension)

We are seeking a dedicated Desktop Support Representative to provide exceptional deskside support for our clients. In this role, you will be responsible for troubleshooting and resolving end-user issues, ensuring smooth hardware and software operations.

Key Responsibilities:

  • Provide deskside support for Windows 7 and Windows XP operating systems.
  • Troubleshoot issues with Microsoft Office 2003/2007/2010.
  • Assist users with end-user troubleshooting and break/fix support.
  • Manage IMAC (Install, Move, Add, Change), data migration, and PC refresh processes.
  • Handle the installation, configuration, and maintenance of Windows operating systems, hardware, and software.
  • Facilitate desktop and laptop installation, configuration, and upgrades.
  • Support and troubleshoot Windows XP and Windows 7 migrations.

About Artech Information Systems LLC

Artech Information Systems LLC is recognized as the 10th largest IT staffing firm in the United States, according to the Staffing Industry Analysts' 2012 annual report. We specialize in providing technical expertise to bridge skill gaps for our clients, enabling flexibility in project execution and offering contingent labor solutions to meet budgeting needs.

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