About the job
Join our team as a Desktop Support Engineer, where your primary responsibility will be to provide exceptional IT support to our end users.
- Deliver outstanding End User Support through effective Client Management.
- Diagnose and troubleshoot issues related to client platforms.
- Respond promptly to incidents, investigate issues, and implement both temporary and permanent solutions. Ensure timely updates are communicated to all relevant parties.
- Handle service requests pertaining to client platforms efficiently.
- Monitor agreed service levels, document configuration changes, and provide regular reports to stakeholders.
- Contribute to client platform implementation and upgrade projects.
- Coordinate with vendors for hardware replacements.
- Manage asset records and ensure accurate asset management.
- Administer user accounts, including creation, password resets, and account deletions.
- Oversee local server administration to assist with software distribution and patch management services.
- Lead client platform implementation and upgrade projects to successful completion.
- Ensure all deliverables meet service level agreements and propose action plans for any required improvements.
- Establish and maintain facility management standards and best practices to ensure operational consistency across teams.
- Submit comprehensive progress reports.

