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Desktop Support Engineer - IT Support Specialization

NCS Pte LtdSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with the following qualifications:A minimum of 1 year of relevant experience in Technology Administration. Knowledge of networking is a plus. Proficient in MS Office and computer literacy. Experience with various technology platforms is advantageous. Must be independent, resourceful, and results-driven, with a proactive 'can-do' attitude.

About the job

Join our team as a Desktop Support Engineer, where your primary responsibility will be to provide exceptional IT support to our end users.

  • Deliver outstanding End User Support through effective Client Management.
  • Diagnose and troubleshoot issues related to client platforms.
  • Respond promptly to incidents, investigate issues, and implement both temporary and permanent solutions. Ensure timely updates are communicated to all relevant parties.
  • Handle service requests pertaining to client platforms efficiently.
  • Monitor agreed service levels, document configuration changes, and provide regular reports to stakeholders.
  • Contribute to client platform implementation and upgrade projects.
  • Coordinate with vendors for hardware replacements.
  • Manage asset records and ensure accurate asset management.
  • Administer user accounts, including creation, password resets, and account deletions.
  • Oversee local server administration to assist with software distribution and patch management services.
  • Lead client platform implementation and upgrade projects to successful completion.
  • Ensure all deliverables meet service level agreements and propose action plans for any required improvements.
  • Establish and maintain facility management standards and best practices to ensure operational consistency across teams.
  • Submit comprehensive progress reports.

About NCS Pte Ltd

NCS is a premier technology services provider in the Asia Pacific region, operating in over 20 cities. We specialize in consulting, digital services, and technology solutions, committed to leveraging technology to create significant value and impact for our communities, partners, and employees. With a diverse workforce of 13,000, we have successfully delivered large-scale, mission-critical projects for governments and enterprises throughout Singapore and the APAC region.

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