Desktop Support Engineer II - Executive Technical Support

Join our dynamic team as a Technical Lead Component Engineer in San Jose, CA. In this pivotal role, you will lead engineering efforts, ensuring the excellence and reliability of our components. You will be responsible for driving innovation, overseeing project timelines, and collaborating with cross-functional teams to deliver top-notch engineering solutions.

Join our team as a Component Engineering Technical Leader specializing in High Speed Interconnect. In this pivotal role, you will lead a team of engineers in designing, developing, and optimizing high-speed interconnect solutions for our cutting-edge products. You will work closely with cross-functional teams to ensure that our designs meet performance, reliability, and manufacturability standards.

About EtchedEtched is pioneering the construction of the world's first AI inference system specifically designed for transformers. Our innovative technology delivers more than 10 times the performance while significantly lowering costs and latency compared to traditional systems like the B200. With Etched's ASICs, you can create groundbreaking products that were previously unattainable with GPUs, such as real-time video generation models and advanced deep reasoning agents capable of complex thought processes. Supported by substantial investments from premier investors and a team of top engineers, Etched is on a mission to transform the infrastructure layer of the fastest growing industry in history.Job SummaryWe are on the lookout for a highly driven, intelligent, and versatile Component Engineer to guarantee that the components central to our systems—from voltage regulator modules (VRMs) to high-speed connectors—adhere to our standards for performance, manufacturability, long-term supply stability, and reliability at scale. This role will report directly to the Head of Quality and Reliability, with a strong collaboration with the Electrical Engineering R&D team.This position is crucial for scaling our data center infrastructure design and production, strategically positioned at the nexus of electrical engineering, quality assurance, supply chain management, and manufacturing. The Component Engineer will be responsible for maintaining the technical and lifecycle integrity of electronic components utilized in Etched's compute trays, IO boards, mezzanine cards, and associated subsystems. By spearheading evaluation and qualification initiatives and resolving supply chain challenges, this role is key to accelerating design and production timelines.

About Archer Aviation Archer Aviation designs and builds all-electric vertical takeoff and landing aircraft in San Jose, California. The company focuses on sustainable air mobility, aiming to reduce noise pollution while advancing environmentally responsible aviation. The team is dedicated to developing, manufacturing, and operating aircraft that put environmental priorities at the forefront. Archer values ambitious problem-solving and believes a diverse workforce brings better ideas and outcomes. The company works to create an inclusive and equitable workplace where every team member is supported and celebrated. Role Overview: Technical Lead for Turboshaft Systems This position leads the technical direction and execution for turboshaft systems within a hybrid powertrain and turbogenerator platform. The Technical Lead guides a multidisciplinary team and ensures smooth integration and certification of the turboshaft in Archer’s aircraft. What You Will Do Lead the development and management of the turboshaft in a complex hybrid powertrain and turbogenerator system. Oversee a team of specialists in fuel systems, turbine design, exhaust, and thermal management. Ensure the turboshaft is successfully integrated, tested, and certified within the aircraft model. Optimize turboshaft design for compatibility with the overall powertrain. Identify and address technical, certification, and program risks to support project goals. Direct testing, verification, and certification activities for turboshaft systems. Define integration challenges for turboshaft subsystems, collaborating with mechanical and systems engineers. Develop strategic plans for turboshaft and turbogenerator advancement as part of the hybrid powertrain program.

NOTE: PREFERENCE WILL BE GIVEN TO LOCAL CANDIDATES (LOCAL IS DEFINED AS WITHIN 50 MILES OF SAN JOSE, CA). APPLICATION INSTRUCTIONS: PLEASE COPY AND PASTE THE FOLLOWING LINK TO YOUR WEB BROWSER: https://workforcenow.adp.com/jobs/apply/posting.html?client=8x8&jobId=79565&lang=en_US **DO NOT APPLY DIRECTLY TO THIS JOB POSTING. PLEASE FOLLOW THE LINK ABOVE** Company Overview: 8x8, Inc., headquartered in San Jose, CA, is a pioneering leader in business communications, specializing in the development of next-generation cloud-based unified communication technologies. Our engineering team is dedicated to creating innovative solutions that encompass a wide array of computer science disciplines, including distributed computing, large-scale systems design, networking, databases, security, and user interface design.Job Overview: We are seeking a passionate Senior Software Development Technical Lead to join our dynamic team. If you thrive on innovation and enjoy tackling complex challenges in the development of SaaS and PaaS cloud solutions, this role is for you.Key Responsibilities:Design and develop high-volume, low-latency mission-critical global systems and applications.Take charge of building mission-critical web services and applications.Lead all phases of the software development lifecycle; experience with Agile/Scrum methodologies is highly preferred.Write efficient, reusable code that is well-designed and testable; familiarity with REST APIs is advantageous.Prepare and manage software builds and release processes.Investigate technology solutions and contribute to architectural enhancements.Mentor and lead junior developers.

Join 8x8, Inc. as a Technical UI/UX Lead and play a pivotal role in shaping the future of cloud-based communication solutions. Located in San Jose, California, you will collaborate with a dynamic team of developers to create intuitive and engaging user interfaces for our web and mobile applications. This is an opportunity to be at the forefront of innovation in the communications industry, delivering exceptional user experiences that transform how businesses connect.Responsibilities:Collaborate closely with engineering teams to translate high-level product concepts into detailed UI/UX specifications for effective implementation.Act as a bridge between conceptual ideas and tangible outcomes, continually pushing the boundaries of our service delivery and feature offerings.Engage hands-on with our in-house Product Management and UI design teams to expedite project delivery to market.Develop scalable systems that leverage 8x8's global presence and private-branded portals.

Role Overview Bill.com is seeking a Senior Workforce Management Program & Technical Enablement Lead. This position shapes operational practices and advances workforce management strategies. The role is based in Draper, Utah or San Jose, California. What You Will Do Drive improvements in workforce management programs. Work with teams across the company to deliver solutions that simplify processes and raise efficiency. Support the adoption of new tools and methods to strengthen operations. Location Draper, Utah, United States San Jose, California, United States

Veeam Software is seeking a Team Lead for Technical Support with a focus on Windows Agents, based in San Jose, Costa Rica. This position guides a team of support professionals who assist customers with technical issues related to Windows Agent products. Role overview This leadership role centers on supporting both the team and customers. The Team Lead oversees daily operations, helps resolve technical challenges, and ensures the team delivers reliable service. The position plays a key part in maintaining smooth customer systems through effective troubleshooting and guidance. What you will do Lead a team of technical support staff focused on Windows Agents Support team members in resolving customer issues Promote high standards of customer service and technical assistance Contribute expertise to drive solutions for customers

Join Etched as a Manufacturing Engineering Lead, where you will play a pivotal role in driving engineering excellence in our manufacturing processes. You will lead a team of skilled engineers and collaborate across departments to optimize production efficiency, ensure product quality, and drive innovation in our manufacturing practices.

Join Trener Robotics as a Technical Sales Engineer in our San Jose headquarters! In this dynamic role, you will leverage your technical expertise and sales acumen to engage with clients, understand their needs, and deliver innovative robotic solutions tailored to enhance their operations. Your ability to communicate complex technical information clearly will be key as you build relationships and drive sales.As part of our team, you'll collaborate closely with engineering and product teams to ensure customer satisfaction and seamless integration of our products into client systems. We are looking for a self-motivated individual who thrives in a fast-paced environment and is passionate about technology and sales.

Lumilens is seeking an innovative and driven Lead Systems Application Engineer to join our dynamic team in San Jose. This role is essential for leading the development and implementation of advanced software solutions tailored for our systems applications. You will collaborate with cross-functional teams to enhance product functionality and improve user experience.

Position Summary:We are in search of a dedicated and enthusiastic Technical Sales and Field Service Engineer to enhance our sales team. This role is pivotal in fostering relationships with existing clients while also pursuing new business opportunities. The ideal candidate will engage in applications engineering, provide sales support, and undertake field service tasks. Our Sales Engineers thrive in a results-driven, dynamic environment.This position offers extensive formal training alongside mentorship, allowing you to develop a comprehensive understanding of CaptiveAire's products, market strategies, application engineering processes, and sales methodologies.

Efficient Computer is pioneering the development of the world’s most energy-efficient general-purpose computer processor. Our patented technology utilizes 100 times less energy than the leading commercially available ultra-low-power processors, while being programmable through standard high-level programming languages and AI/ML frameworks. This groundbreaking efficiency enables the possibility of perpetual, pervasive intelligence, allowing AI/ML to operate continuously on a single AA battery for 5-10 years. Our platform's unprecedented energy efficiency empowers IoT devices to intelligently capture and curate first-party data, driving the next major computing revolution.We are looking for a Lead Physical Design Engineer to join our newly established hardware engineering organization. The successful candidate will spearhead the physical design convergence of IPs and complete SOC. You will provide technical leadership from a physical design perspective and will play a key role in hiring and mentoring the PD team to unify all facets of Efficient's processor designs. This position involves hands-on responsibilities, including driving the PNR methodology (Floorplanning, Placement, Clock Tree Design, Routing, and Low Power Design). We adhere to a correct-by-construction philosophy and prioritize the accuracy of PNR flows in relation to signoff considerations. The PD lead will ensure that methodologies are established to balance timing and power tradeoffs, optimizing both aspects effectively. This role is cross-functional, working within a highly integrated team of world-class engineers focused on an energy-efficient processor through integrated hardware/software co-design.This is a unique opportunity to join a hardware engineering organization at its inception and influence our products as we transition from initial stages of product development to market release and scaled volume production. Join us in shaping the future of computing at the edge and beyond!

At Efficient, we are revolutionizing the computing landscape with our cutting-edge, energy-efficient general-purpose processor. Our groundbreaking technology consumes 100 times less energy than the leading ultra-low-power processors available today, while remaining compatible with standard high-level programming languages and AI/ML frameworks. This exceptional efficiency allows for continuous AI/ML operation on a single AA battery for 5 to 10 years, making it easier than ever to harness the power of IoT devices for capturing and curating first-party data that will drive the next computing revolution.We are on the lookout for a CAD Lead - Physical Design Flows and Infrastructure to join our innovative hardware engineering team. This unique opportunity allows you to establish CAD flows and infrastructure from the ground up, shaping the future of our physical design methodologies.As a pivotal member of our newly formed hardware engineering group, you will play a critical role in transitioning our products from initial development stages to market launch and high-volume production. Join us in redefining the future of edge computing!Key ResponsibilitiesDevelop and drive physical design flows and methodologies for advanced FinFET and multi-patterning technologies using Cadence Tempus or Synopsys Primetime.Create repeatable, predictable design processes that are agnostic to specific designs and methodologies.Build infrastructure that enables consistent, rapid design under tight timelines for a diverse range of product lines in the energy-efficient edge AI computing sector.Collaborate closely with physical design team leads to establish comprehensive build and signoff flows.Develop regression frameworks to ensure high-quality flows, allowing engineers to devote over 90% of their time to design tasks rather than tool management.Create quality-checking utilities to enhance design efficiency.Implement a unified environment for managing all collateral specifications (standard cells, memory, PDK, hard IPs) and flow dependencies (cycle time, PVTRC corners, design configurations).Coordinate with third-party vendor resources to optimize workflow.Pursue continuous improvements in flow consistency and efficiency across multiple product lines.

Join our innovative team at ph7 as a Lead Software Engineer specializing in Linux Device Drivers. In this role, you will leverage your expertise to develop high-performance drivers and contribute to the advancement of our cutting-edge products. You will collaborate with cross-functional teams to ensure seamless integration and functionality across various platforms.

We are seeking a highly skilled and experienced Lead Senior Staff Software Engineer specializing in front-end fundamentals to join our innovative team at The Trade Desk. In this role, you will lead the development of cutting-edge front-end solutions that enhance user experience and drive our product's success. You will collaborate closely with cross-functional teams, guiding junior engineers and fostering a culture of excellence in software development.

We are looking for a dedicated Technical Support Engineer Tier 2 to join our dynamic team at 8x8 Inc. This role is pivotal in ensuring exceptional customer satisfaction by effectively diagnosing and resolving intricate technical issues. The ideal candidate will proactively investigate root causes of problems and provide escalation support across all departments within our organization.Key Responsibilities:Conduct in-depth research on critical technical issues.Deliver direct support for Santa Maria (Fusion Contact Center) and various internal departments including Retention, Technical Account Managers, and Sales, addressing escalations from Executives.Provide comprehensive support for all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, and Contact Center solutions.Champion the implementation of effective workarounds and permanent fixes.Utilize your knowledge of customer environments to ensure timely and high-quality incident resolution through root cause analysis and knowledge transfer.Manage cases and sub-cases, ensuring high-quality communication and resolution of all issues.Maintain customer commitments with professionalism and a strong sense of ownership.Proactively monitor, diagnose, and respond to critical iPBX/server alarms.Restart and manually configure iPBXs as needed.Support on-site installation technicians.Convert submitted audio files for customer iPBX uploads.Collaborate with the Network Operation Center and Product/System Operations to resolve complex escalations.

At Efficient Computer, we are pioneering the development of the most energy-efficient general-purpose computer processors in the world. Our groundbreaking patented technology utilizes 100 times less energy than current state-of-the-art ultra-low-power processors. This innovative design is programmable using standard high-level programming languages and AI/ML frameworks, allowing for continuous AI/ML operation on a single AA battery for 5-10 years. Our platform's exceptional efficiency empowers IoT devices to intelligently gather and curate first-party data, catalyzing the next computing revolution.We are currently seeking a Lead Front-End Physical Design Engineer to become a vital part of our expanding team. The ideal candidate will spearhead our front-end physical design methodologies, including Synthesis, Logical Equivalence Checking (LEC), Clock Tree Synthesis (CTS), and Low Power Design, all while adhering to our correct-by-construction philosophy. This role emphasizes the importance of accurate modeling in frontend flows to ensure sign-off considerations are met. As the Front-End Lead, you will establish methodologies that balance timing and power optimally, contributing to our cross-functional, interdisciplinary team of world-class engineers.This is a unique opportunity to join us at the early stages of our hardware engineering organization, influencing our products as we transition from initial development to market launch and mass production. Join us and help shape the future of computing, both at the edge and beyond!

We are seeking a skilled CRM Lead to join our team onsite with a client in San Jose, California. In this pivotal role, you will spearhead the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position requires cross-functional leadership, combining hands-on system expertise with technical integration and alignment of business processes across customer service and support environments.As the CRM Lead, you will:Lead onsite CRM projects focused on Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Act as the primary liaison among business users, technical teams, and vendors for CRM and contact center projects.Facilitate the smooth integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business needs and convert them into system design, workflow automation, and customer service logic.Guide the configuration of workspaces, workflows, rules, and service queues within Oracle Service Cloud.Oversee the design of Genesys Architect flows, omnichannel setups, and telephony routing logic.Troubleshoot system challenges and support the continuous enhancement of CRM and contact center platforms.Coordinate data synchronization between Oracle Service Cloud and other systems such as ERP, Knowledge Base, and Reporting.Train and mentor client-side users and IT staff on new features, best practices, and incident management.Ensure compliance with security, data privacy, and regulatory requirements (e.g., GDPR, HIPAA).