Desktop Support Engineer at NCS | Singapore

Join our team at NCS as a ServiceNow Developer! In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that enhance operational efficiency and streamline processes. You will work closely with stakeholders to gather requirements and translate them into technical specifications. Your expertise in ServiceNow will help drive our projects forward, ensuring that we deliver high-quality solutions on time.

Join our innovative team at NCS Pte Ltd as a Senior ServiceNow Developer, where you will play a crucial role in designing and implementing ServiceNow solutions that enhance operational efficiency and drive digital transformation. Leverage your skills in ServiceNow development to create custom applications, automate workflows, and integrate systems to meet business needs. Your expertise will help us deliver high-quality services and contribute to our mission of providing excellent IT solutions to our clients.

OverviewAs a Cloud Engineer specializing in AWS, you will play a pivotal role in the management and optimization of our cloud infrastructure. Your expertise will ensure that our server environments are robust, operating efficiently across both Windows and Linux platforms. Collaborating closely with our IT team, you will support a variety of projects and initiatives, focusing on cloud networking, system performance monitoring, security implementation, and disaster recovery solutions. Your contributions will be essential to maintaining the seamless operation of mission-critical applications and services. Your ResponsibilitiesAdminister and optimize AWS cloud services and infrastructure.Provide support and management for Windows and Linux server environments.Configure and manage cloud networking and routing essentials, including VPCs and security groups.Monitor system performance and troubleshoot issues effectively.Assist in the implementation of security measures and updates.Work collaboratively with the IT team on various projects and initiatives.Support backup and disaster recovery solutions maintenance.

Lead the design, implementation, testing, and maintenance of robust network infrastructure systems, ensuring optimal performance and security.Collaborate effectively with the Team Leader to achieve critical system delivery deadlines.Prepare comprehensive technical documentation to support Project & Solutions Teams, and ensure proper handover of as-built documentation to Maintenance support teams.Engage proactively with back-line support and vendor resources to troubleshoot and resolve technical issues swiftly.Assist with the daily operations of the System Delivery team, contributing to overall project success.Undertake additional technical tasks as required to enhance team efficiency and effectiveness.

About UsAt NCS, we are driven by a passion for technology. We connect people with technology, fostering community growth and transforming industries.We are actively seeking a Sales Manager to join our dynamic and diverse team at NCS!If you are dedicated to exceeding expectations, eager to exemplify excellence, and passionate about bridging the gap between people and technology, we invite you to connect with us!Your Mission:The Sales Manager will be pivotal in propelling NCS's sales initiatives, ensuring account penetration, qualifying prospects, supervising sales activities, planning sales processes, and closing sales opportunities within the relevant sectors. You will cultivate deep and trusted relationships with clients to nurture and expand future opportunities, concentrating on application-centric solutions.In addition to managing your sales and revenue targets, you will serve as a trusted advisor to clients, collaborating with the right teams at NCS to leverage expertise and thought leadership in delivering successful solutions.Reporting to the Sales Lead, you will collaborate closely with various teams across NCS, including Client Service Units, Lines of Businesses (LOBs), and NEXT Services, defining solution offerings and value propositions to maximize our chances of success. Your deep understanding of client business needs will be crucial in strategizing new growth plans.Key Responsibilities:Lead and expand your portfolio of accounts by engaging key decision-makers and selling NCS Application solutions to target customers.Stay updated on the latest technology trends and client business needs, coordinating across functional teams to assemble the winning team for successful solutions and contract closures.Achieve sales quotas by identifying and securing business from new and existing clients while ensuring customer satisfaction with NCS products and services.Manage and negotiate contract terms with both internal and external stakeholders.Build and maintain relationships at all levels within your designated client accounts.Develop compelling value propositions and successfully negotiate to close deals.Gain a thorough understanding of the organization’s offerings to manage pre-sales requirements effectively.Drive profitable wins that align with NCS’s core capabilities and growth strategy.

NCS is searching for a visionary and technically skilled Solution Architect to spearhead the design, implementation, and governance of reusable solution assets that enable scalable platforms across various sectors. This role is pivotal, bridging pre-sales strategy, technical delivery, and the evolution of long-term assets—ensuring our solutions are robust, extensible, and comply with enterprise standards.Key Responsibilities:Technical Solution Sign-Off:Review and approve solution architectures for project proposals, ensuring alignment with asset strategy and scalability goals.Collaborate with pre-sales teams to shape compelling technical narratives and validate feasibility.Delivery Oversight:Oversee the implementation of technical systems during project delivery.Sign off on deployed solutions to ensure they meet architectural, performance, and security standards.Asset Architecture Ownership:Design and maintain the technical architecture of reusable solution assets.Define architectural blueprints, integration patterns, and scalability models for vertical expansion.Work closely with engineering leads to ensure consistent implementation across use cases.Cross-Functional Collaboration:Partner with product managers, engineering teams, and client stakeholders to translate business needs into scalable technical solutions.Act as a technical authority during client engagements, balancing innovation with practical delivery.Governance & Best Practices:Establish architectural standards, documentation practices, and review mechanisms.Mentor engineering teams on architectural principles and asset reusability.Stakeholder Communication:Serve as a liaison between technical and non-technical stakeholders, facilitating clear communication to ensure mutual understanding of proposed solutions.Risk Management:Identify and assess potential technical risks, developing strategies to mitigate them and ensure solution viability.Technical Expertise:Leverage your deep technical knowledge to guide the solution development process, ensuring robust and scalable architecture and design.

As an SAP HCM Consultant at NCS, you will play a vital role in configuring, designing, developing, implementing, and maintaining various SAP projects. Your expertise will be essential in providing consultancy services, specializing in ERP products, ensuring high-quality service delivery, and achieving exceptional customer satisfaction.Your Responsibilities:Investigate and resolve reported issues and errors, initiating necessary amendments and testing to ensure optimal system performance.Propose effective workarounds or alternative solutions, managing the selection process and estimating the resources and costs required to meet customer needs.Oversee changes to configurable items, including configuration management planning, identification, controls, and audits.Conduct thorough review and integration testing to guarantee the quality of deliverables prior to user acceptance testing (UAT).Create detailed technical design specifications and translate them into actionable tasks.Develop comprehensive test packages, execute testing procedures, and document results to uphold program quality.Maintain up-to-date system documentation to support ongoing project requirements.Ensure overall customer satisfaction through effective communication and follow-up.

Join our dynamic team at NCS as a Cloud Engineer (Cloud Hosting)! We are on the lookout for innovative minds who excel at merging technology with human needs. If you are committed to delivering exceptional service and eager to elevate our cloud operations to new heights, we want to hear from you!Role OverviewThis client-facing position involves collaborating within our delivery team to manage cloud operations. You will be responsible for executing daily cloud operations and implementing cloud solutions during technical customer engagements. This includes basic operations, administration, specific implementation projects, and pilot programs within the cloud realm.The ideal candidate will possess significant experience in delivery roles, a track record of successful implementation discussions, and strong client management skills. You should be a proactive team player, ready to share your expertise and provide solutions to both your peers and clients.Key Responsibilities:Utilize your technical expertise and hands-on experience to manage and administer cloud infrastructure effectively.Ensure all configurations meet high standards of performance, security, scalability, maintainability, and reliability, in line with design specifications.Implement configurations with automation principles in mind for new projects, ensuring thorough documentation.Automate the maintenance of cloud systems using tools like Ansible, CloudFormation, and Terraform, with proper documentation.Collaborate with Cloud Solution Architects to provide technical guidance on cloud operations and administration.Participate in cloud migrations for virtual machines (VMs), preferably with experience in migrating over 50 VMs or databases using tools like CloudEndure.Engage with clients during operational meetings to discuss process improvements and contribute to optimizing their environments.Stay updated with the latest technical skills, certifications, and market trends, sharing insights with the technical community, especially in cloud computing.Manage and resolve issues with appropriate documentation and adherence to service-level agreements (SLAs).Oversee the administration and troubleshooting of Unix servers (Linux, Solaris, Ubuntu, etc.).Proficiently install Unix OS and demonstrate strong troubleshooting skills, with knowledge in securing and hardening Unix systems.Expertise in OS clustering for high availability and implementation of IT security policies.Experience in supporting SAN environments and managing storage space effectively.Perform upgrades and apply patches or firmware updates to virtual environments.

Telco+ represents a strategic collaboration between Singtel and NCS, designed to empower telecommunications companies in their transformation journeys towards becoming future-ready digital entities. This initiative aims to enhance operational efficiencies and utilize data-driven insights to enrich customer experiences, while also augmenting capabilities to better serve enterprise segments. With the unparalleled expertise of Singtel and NCS in digital and technological services, Telco+ aspires to be the preferred service provider for telecommunications companies across the Asia Pacific and Middle East regions.Position OverviewThe Client Delivery Lead plays a pivotal role in ensuring the successful execution and delivery of projects within the Communications sector under Telco+. Collaborating closely with the Client Service Lead, this individual will integrate Telco+ offerings with a focus on AI and Cloud solutions to address critical business challenges faced by clients, delivering exceptional value-added services to drive their success. The Client Delivery Lead will oversee business value management, foster professional relationships with clients and stakeholders, and lead multifunctional project teams.Key ResponsibilitiesAs the primary point of contact for key clients regarding project and managed services delivery, you will:Oversee client account delivery services and participate actively in the programs under your purview.Coordinate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction objectives.Capture insights from completed projects to enhance our collective knowledge base.Additionally, you will be expected to:Identify and cultivate mutually beneficial business opportunities to address client challenges.Support the presales solutioning process to ensure that proposed solutions are viable and executable within the defined project parameters and available resources.Utilize innovative technology and process improvements to conceptualize effective solutions.

Join our dynamic and diverse team at NCS as a Security Analyst (Threat Hunter)! We are looking for individuals who are passionate about cybersecurity and eager to make a significant impact.If you thrive on challenges, aim for excellence, and have a desire to integrate people and technology in innovative ways, we invite you to connect with us!Your Contribution:Proactively conduct threat hunts to identify potential malicious activities and incidents using advanced threat detection tools such as Carbon Black EDR, CrowdStrike EDR, and Cortex XDR when needed.Formulate hunting hypotheses and execute threat hunting focused on IOCs and TTPs, delivering weekly reports to management with findings and recommendations for countermeasures (e.g., development of Monitoring Rules).Investigate various TTPs associated with Advanced Persistent Threat (APT) groups that employ sophisticated tactics during cyber attacks.Collaborate with technical teams and the threat intelligence unit to provide timely warnings and support predictive analyses of malicious behavior.Contribute to enhancing threat detection capabilities by tuning and developing use cases for security information and event monitoring systems (SIEM) and other security controls.Develop attack detection and response playbooks.Advise clients on various threat modeling methodologies.

We are looking for a talented and enthusiastic Infrastructure Engineer specializing in Intelligent Transport Systems to join our team. In this pivotal role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure solutions that support our enterprise operations. Your expertise will be crucial in ensuring the reliability, performance, and security of our network systems across the organization.Key Responsibilities:Design, deploy, and manage both on-premises and cloud infrastructure solutions, including servers, networks, and storage systems.Administer and monitor enterprise systems such as Windows/Linux servers, Active Directory, DNS, DHCP, and virtualization platforms (e.g., VMware/Hyper-V).Implement system updates, patches, and configuration changes following best practices to enhance system stability.Conduct regular system performance tuning, backup and recovery operations, and security monitoring to maintain optimal infrastructure health.Work collaboratively with DevOps, security, and application teams to promote infrastructure scalability and reliability.Troubleshoot and resolve complex hardware, software, and networking issues as they arise.Automate infrastructure processes utilizing scripting languages such as PowerShell, Bash, or Python.Maintain comprehensive documentation for infrastructure architecture, configurations, and operational procedures.

Join our dynamic team as an IT Security Officer where you will play a pivotal role in safeguarding our organization's information assets. You will be responsible for implementing robust security measures, conducting risk assessments, and ensuring compliance with industry standards. This is an exciting opportunity to work with cutting-edge technology in a collaborative environment.

As a Network Security Engineer at NCS, you will be responsible for delivering centralized technical support at Level 1.5 for our diverse range of clients across the network, cyber, and server domains.Your Key Responsibilities:Participate in a 24x7 maintenance standby duty on a rotational basis as assigned by your team lead.Ensure that Service Level Agreements (SLA) are met for every incident.Manage escalations for issues that exceed the scope of Level 1 knowledge.Handle daily call assignments during office hours when not on standby.Be prepared to perform weekend or after-hours duties as required.Engage in preventive maintenance activities, including hardware inventory management.Oversee cases from initiation through to resolution.Promptly and accurately update incident tickets.Obtain necessary certifications to support key clients.Accept new assignments from the Operations Manager or Technical Services Manager as needed.

About NCS Gov+: NCS Gov+ is a dynamic strategic business unit within NCS that focuses on Public Services, Defence & Homeland Security, as well as global business portfolios. With over 40 years of experience and a dedicated workforce of more than 6,000 professionals, we are a trusted technology partner for governments. Our mission is to empower governments in enhancing the lives of citizens and communities globally while spearheading the comprehensive digital transformation of public service systems.The Technology Consultant for Growth and Transformation will collaborate with Gov+ leadership to plan and execute strategic initiatives across NCS Gov+ client accounts. This role is essential for driving our growth agenda and requires a deep understanding of the government sector, NCS's offerings, industry trends, and effective communication with key stakeholders from various client service units.This position reports directly to the Senior Director, Gov+ Strategic Business Group.Key Responsibilities:Assist Gov+ leadership in strategizing and executing initiatives across client accounts.Collaborate closely with stakeholders from Gov+ Client Service Units on strategic activities.Support the development and execution of local, regional, and global business campaigns.Monitor and evaluate outcomes of Gov+ strategic initiatives, such as cloud solutions, Centre of Excellence, GenAI, sustainability, and SaaS offerings.Utilize industry knowledge and research to provide analytical insights that enhance campaign effectiveness and drive sales growth.Maintain relationships with both internal and external stakeholders, coordinating with various corporate functions to create impactful solutions.Assist Gov+ leads with additional transformation and strategic tasks as needed.

NCS is looking for a passionate Lead Consultant, SAP FICO to join our talented and diverse team!If you are committed to excellence and eager to bridge the gap between people and technology, we invite you to connect with us!Role Overview:As a Lead Consultant, you will play a crucial role in delivering high-level technical solutions for intricate projects. Your leadership will guide the delivery team, providing architectural insights grounded in your deep expertise in SAP. You will be recognized as a thought leader in the SAP community, frequently sharing your insights on innovative topics during community events and internal gatherings.Your Key Contributions:Delivery Skills:Collaborate with clients to troubleshoot, analyze, and resolve issues effectively.Design and implement SAP solutions that seamlessly integrate with connected satellite systems.Oversee implementation projects including RISE with SAP and SAP S/4HANA.Manage SAP Public Cloud Implementation Projects with precision.Possess comprehensive knowledge of integration points with other SAP modules such as MM, SD, and PP.Lead SAP FICO implementation projects from start to finish.Ensure project timelines, resources, and budgets are efficiently managed for successful outcomes.Provide training and ongoing support to end-users to facilitate effective adoption of SAP solutions.Conduct system testing and quality assurance to guarantee optimal performance and reliability.Design and configure SAP PP and QM modules tailored to client specifications.Create detailed functional specifications for custom developments and integrations.Pre-Sales Support:Engage with potential clients to assess their needs and showcase SAP FICO, PS, and FSCM capabilities.Define solution scope, implementation plans, timelines, and cost estimates.Craft and deliver persuasive presentations and proposals customized to client requirements.Partner with the sales team to formulate effective sales strategies and close deals.Analyze client business processes and pinpoint improvement opportunities using SAP FICO solutions.Demonstrate proposed solutions through live demonstrations.Stakeholder Management:Exhibit exceptional problem-solving skills and a keen attention to detail.

Join our dynamic team as a Senior SAP Consultant specializing in Sales and Distribution (SD) and Material Management (MM). We are looking for an individual with at least 7 years of hands-on experience in SAP implementations.You should have a deep understanding of business solutions within the SAP SD domain, proficient in both ECC and S/4HANA, including RISE.Your responsibilities will include designing and maintaining the SAP SD module, ensuring it meets organizational needs.We require a minimum of 5 full life cycle implementation projects and end-to-end implementation experience, including both RISE and non-RISE projects.Your role will also involve conducting design workshops to gather requirements, documenting solutions, and testing the SAP SD application against functional and technical requirements.You will prepare functional designs, configure systems, and manage deployment of change requests based on user analysis.Building professional relationships with clients, management, and team members is essential for the delivery of proposed solutions and fostering business development.Providing training to key user trainers is part of this role.Analyze, resolve, and mitigate issues, ensuring timely completion of hyper care activities.Lead the project SD substream, managing and executing work plans with offshore resources.

Join our dynamic team as a ServiceNow Application Developer at Accion Labs, where you will play a pivotal role in enhancing our clients' IT service management capabilities. We are looking for an innovative and skilled developer who is passionate about leveraging the ServiceNow platform to drive efficiency and improve service delivery.

As a Senior DevOps Engineer, you will play a critical role in designing, developing, and managing cutting-edge automation solutions that elevate service delivery and operational efficiency within our IT Managed Services. This position entails the establishment, configuration, and maintenance of automation platforms, leading automation development initiatives, and collaborating with Operations Leads to execute various automation use cases. Additionally, you will focus on code control, versioning of Infrastructure-as-Code (IaC), and ensuring the seamless deployment of automation solutions. Key Responsibilities:Automation Development & ImplementationCreate and maintain an automation playbook leveraging technologies such as Ansible, Python, Terraform, Chef (Ruby), Groovy, PowerShell, and JavaScript.Lead the design and deployment of DevOps and automation solutions tailored for IT Managed Services.Develop and implement automation use cases to enhance productivity.Ensure effective code control, versioning, and Infrastructure-as-Code (IaC) practices.Script for automated testing in both staging and production environments.Platform & Infrastructure ManagementConfigure and manage automation platforms, including Ansible, Terraform, and GitLab.Uphold operational SLAs for automation frameworks.Oversee the setup of the DevOps platform and guarantee the smooth rollout of automation use cases.Ensure alignment with ITSM integration and other critical system tools.Team Leadership & CoordinationGuide a team of DevOps engineers in the development and deployment of automation solutions.Coordinate with Operations Leads to gather automation requirements and align them with project objectives.Mentor junior engineers and advocate for best practices in DevOps and automation.Service Delivery & Operational EfficiencyImplement automation best practices in daily service operations.Drive efficiency, stability, and reliability in automated processes.Foster continuous improvements through proactive automation initiatives.Pre-sales & Business SupportProvide pre-sales support for automation solutions.Assist in the development of proposals and solution presentations.

Join ncs3 as a ServiceNow Consultant and play a key role in transforming business processes through innovative technology solutions. You will leverage your expertise in ServiceNow to deliver effective and efficient solutions that meet our clients' needs.