About the job
As a Desktop Engineer at NCS, you will serve as the primary contact for providing desktop support to our valued customers. Your role will involve delivering swift and efficient assistance across a variety of IT issues and ensuring compliance with software, licensing, and operational standards.
- Deliver exceptional End User Support by managing client interactions effectively.
- Troubleshoot and resolve client platform-related issues efficiently.
- Respond promptly to incidents, investigate, and offer both temporary and permanent resolutions, while keeping all relevant parties informed with timely updates.
- Process service requests associated with client platforms.
- Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.
- Participate in client platform implementation and upgrade projects.
- Follow up with vendors regarding hardware replacements.
- Manage asset records and perform asset management tasks.
- Oversee user account management, including password creation, resets, and deletions.
- Administer local servers to support software distribution and patch management services.
- Ensure client platform projects meet deliverable service level requirements and propose action plans as needed.
- Establish facility management best practices for consistency across project teams.
- Submit regular progress reports to stakeholders.

