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Desktop Engineer - ST-FNC240509 004/01

xcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements: A minimum of 1 year of experience with Windows 10 and Microsoft Outlook Client. At least 1 year of experience providing remote desktop support. Proficient in spoken and written English. Previous experience in IT helpdesk or call center support, particularly in delivering remote assistance via phone or remote tools, is a strong advantage. Demonstrated knowledge in supporting workstations and their components. Familiarity with applications including Microsoft Outlook Client and MS-Office O365. Understanding of desktop operating systems, specifically Microsoft Windows 10. Excellent verbal and written communication skills. Strong coordination skills. Ability to prioritize tasks effectively and work with a sense of urgency. Ability to communicate effectively with teammates and management.

About the job

About Us:

Join a dynamic team at xcellink, a prominent multinational technology leader renowned for driving innovation and excellence in the tech industry. As we expand our operations, we invite passionate individuals to contribute to our mission.

Your Role:

As a Desktop Engineer, you will play a crucial role in providing exceptional support to our users. Your responsibilities will include:

  • Delivering Desktop Support services to end-users.
  • Receiving, prioritizing, documenting, and actively resolving user help requests while escalating incidents when necessary to uphold customer satisfaction and meet SLA expectations.
  • Performing imaging and re-imaging tasks.
  • Conducting asset inventory tasks.
  • Providing technical escalation to third-party vendors or resolver groups as appropriate.
  • Updating incident records meticulously.
  • Creating and updating work instructions and documenting standards and procedures as needed.

About xcellink

xcellink is a leading technology company with a strong global presence, dedicated to fostering innovation and excellence in the technology sector. We are committed to expanding our business and delivering exceptional services to our clients.

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