Deskside Support Technician

We are seeking a dedicated Desktop Support Technician to join our dynamic IT team. This role involves providing technical assistance and support related to computer systems, hardware, and software for our clients. You will be responsible for diagnosing and resolving issues, ensuring smooth operations, and delivering exceptional customer service.

Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.Skills & Experience Required:· Bachelor's Degree in a related field is preferred.· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.· Proven ability to deliver technical support to users via phone and in person, when necessary.· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.· Effective skills in managing and executing tasks within IT functional areas.· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.· Experience with ticketing systems for managing work queues.· Availability for overtime, weekend, and on-call hours as required.· Excellent customer service skills, with a strong telephone presence.· Ability to manage multiple tasks efficiently and prioritize effectively.Key Responsibilities:· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.· Utilize policies to address various situations with minimal interpretation.Supervision:· Work on assigned projects under the guidance of a lead or manager.· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.

Join our dynamic team at Northstar Staffing Solutions as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance to our clients. Your expertise will ensure that end-users experience minimal downtime and receive the highest level of service.

Join our dynamic team as a Desktop Support Specialist in Chicago! This role is essential in providing top-notch technical support to our clients. As a Desktop Support Specialist, you will troubleshoot hardware and software issues, assist users with technical inquiries, and ensure a seamless IT experience.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist! In this role, you will be the first point of contact for technical support, providing exceptional service to our clients. Your expertise in troubleshooting hardware and software issues will help ensure seamless operations within our organization.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing technical assistance and support to our clients in a fast-paced environment. Your primary duties will involve troubleshooting hardware and software issues, assisting with installations, and ensuring optimal system performance.

Join our dynamic team at 360IT Professionals as a Senior Desktop and Server Support Specialist. In this pivotal role, you will be responsible for providing advanced technical support and troubleshooting for both desktop and server environments. Your expertise will ensure optimal performance and reliability across our IT infrastructure.Key responsibilities include diagnosing and resolving hardware and software issues, maintaining system performance, and providing exemplary customer service to internal clients. You will also have the opportunity to mentor junior staff and contribute to various IT projects.

Join our dynamic team at maxana as an Azure Virtual Desktop (AVD) Support Analyst. In this pivotal role, you will provide essential support for our Microsoft-based enterprise environment, primarily focusing on Azure Virtual Desktop. This position encompasses a variety of responsibilities typically associated with L1–L3 service desk environments. Your expertise will be crucial in assisting end users who rely on AVD, adhering to established processes and runbooks. A solid background in supporting AVD environments is a prerequisite, and familiarity with Nerdio is advantageous.Key Responsibilities Deliver L1, L2, and L3 support for users accessing systems via Azure Virtual Desktop (AVD). Diagnose and resolve login issues, session disconnects, performance problems, and application access challenges. Provide support for local laptops primarily utilized for AVD connectivity. Manage AVD environments including: Session hosts and host pools. Updating golden images as per runbooks. Software distribution to AVD hosts. Facilitate user access and device management through:Active Directory (AD).Microsoft Entra ID (Azure AD).Intune. Provide operational support for tools such as:PrinterLogic.Mimecast.Zscaler. Conduct daily checks, adhere to change processes, and escalate issues as required.Growth OpportunitiesThis position may be tailored to different experience levels. Some team members may focus on ticket resolution, while others might engage in advanced troubleshooting, escalation support, or coordination tasks. The specific role level will be discussed during the interview process.

We are looking for a skilled Desktop and Workstation Design Engineer to join our dynamic team in Chicago, IL. This full-time position requires expertise in desktop architecture discussions, system design reviews, and technology roadmap planning aimed at enhancing current and future desktop integration initiatives.At CGS Federal, we unite motivated, talented, and innovative individuals to tackle some of the government's most pressing challenges using advanced technology solutions. We seek candidates who are enthusiastic about driving government innovation, value teamwork, and can effectively anticipate user needs. Our supportive work environment fosters professional development through various learning opportunities.

Join OppFi, a pioneering tech-enabled digital finance platform, in our mission to provide accessible financial products and services to everyday Americans. Our commitment to transparency and excellence helps those overlooked by traditional options to enhance their financial well-being.At OppFi, we cultivate an innovative, inclusive, and caring workplace that celebrates diverse talents, skills, and perspectives. Our employees tackle challenges with a vision for what’s possible, fostering a collaborative environment where continuous improvement is our daily goal. We seek individuals eager to transform the financial landscape by enhancing credit accessibility, promoting financial health, and delivering outstanding customer experiences.Fun fact: OppFi is a top-rated financial platform, boasting a 4.5/5.0-star rating on Trustpilot. Recognized as a 2025 Crain’s Fast 50™ company and featured on Built In's 2025 Best Places to Work in Chicago, we are proud of our achievements!***Please note that this role is not fully remote. This is a hybrid position in Chicago and will require occasional in-office presence***About the role:The Desktop Systems Engineer I will play a crucial role in delivering technical support and expertise in deploying, managing, and maintaining workstation operating systems and software. This position demands strong problem-solving capabilities and the ability to thrive both independently and within a team in a dynamic environment. You will also contribute to system upgrades, troubleshoot issues, and ensure the seamless integration of new technologies at OppFi.Key Responsibilities:Design, build, and oversee workstation configuration management platforms.Package, test, and deploy applications and configurations across the organization.Implement Windows and Mac OS deployments along with third-party patches across the computing landscape.Remediate vulnerabilities on workstations.Develop policies, procedures, and best practices for our Service Desk.Collaborate on cross-team projects with Security and Platform Engineering.Manage office systems and operational workflows.Assist in designing and maintaining our hybrid work environment.Maintain imaging solutions for Windows and Mac OS deployments.

Join Stemxpert1 as a Dell Driving Technician / Field Service Technician. In this role, you will be responsible for providing top-notch technical support and service for Dell products. You will work directly with clients to troubleshoot, repair, and maintain their devices, ensuring optimal performance and customer satisfaction.

Company OverviewFor over two decades, AEG has been at the forefront of revolutionizing sports and live entertainment. Each year, we welcome more than 160 million guests, produce over 10,000 shows, and host more than 22,000 events globally. Our dedication to innovation, creativity, and community engagement drives us to utilize our extensive network of 300+ venues, top-tier sports teams, iconic music brands, integrated entertainment districts, and premier ticketing platforms to craft unforgettable experiences that resonate with audiences worldwide.At AEG, we value the human connection and strive to create a diverse and inclusive workplace that mirrors the artists, athletes, and fans we serve. We aim to extend our impact beyond conventional limits, actively supporting the communities we are a part of while minimizing our environmental footprint through sustainable practices across all operations.Join us in making a difference and contributing to the joy of entertainment!Position Overview:The Service Desk Technician is responsible for delivering daily technical support and assisting in the management of the organization’s IT systems. This position encompasses support across both Mac and Windows environments, ensuring users receive prompt assistance while maintaining systems and facilitating IT operations across all departments.Key ResponsibilitiesDeliver first-tier technical support for laptops, software applications, and fundamental network issues in both Mac and Windows environments.Utilize the ServiceNow ticketing system to track, update, and resolve support requests effectively.Document troubleshooting procedures and resolutions, along with user guides, in Confluence.Deploy and configure laptops and peripherals for new team members (Mac and Windows).Facilitate onboarding and offboarding processes, including account setup and deactivation via Microsoft Azure Active Directory.Assist in managing user accounts and licenses within Microsoft 365.Organize and maintain IT inventory, ensuring accurate tracking and auditing of equipment.Support basic administration tasks for servers, file storage systems, and cloud platforms.Assist with mobile device management tasks (JAMF MDM), including device enrollment and troubleshooting.Provide technical support for office equipment like printers, telephones, and conference room technology (Konica Minolta, 3CX environment).Contribute to IT projects, such as equipment procurement, office setups, and system upgrades.

About the Role Murgado Automotive is hiring an IT Helpdesk Technician in Chicago, IL. This position serves as the primary contact for staff seeking IT support and troubleshooting help. What You Will Do Respond to staff requests for technical assistance Diagnose and resolve hardware and software issues Manage user accounts Maintain IT equipment Who We’re Looking For Strong interest in technology and customer service Comfort working in a fast-paced setting Solid troubleshooting and communication skills

Become a valued member of the Wachter family and advance your career with us!Wachter is actively seeking applications for a Licensed Access Control Technician to service various retail locations across the United States. We are looking for self-driven and dependable technicians capable of executing service and installation projects efficiently, with minimal supervision. We offer long-term employment opportunities with competitive compensation and exceptional benefits for qualified individuals. At Wachter, we prioritize relationships and are committed to investing in our employees’ growth.

Join Our Team as a Litigation Support Technician!Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services (CGS) is actively seeking a driven and knowledgeable Litigation Support Technician to provide essential technical and analytical assistance at the United States Attorney's Office. In this pivotal role, you will coordinate and deliver litigation support services, ensuring the efficient operation and availability of systems that facilitate the legal process.At CGS, we are proud to unite motivated and talented individuals who tackle the government’s most pressing challenges using innovative technology. We value collaboration, forward-thinking, and the ability to anticipate the needs of our clients. Our supportive work environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Oversee and coordinate litigation support services, including trial preparation and presentation, in alignment with client needs. Work directly or in collaboration with the designated Litigation Support Coordinator. Responsible for the installation, configuration, and maintenance of litigation support equipment; develop standards and procedures for applications; and coordinate efforts with partner agencies involved in litigation activities.- Administer litigation support systems: Conduct testing, quality assurance, configuration, installation, implementation, and maintenance of resources utilized for the transmission of data, voice, and video information.- Ensure the availability, functionality, integrity, and efficiency of systems.- Install and update litigation support hardware and software as necessary.- Troubleshoot hardware/software interface and interoperability issues.- Maintain and manage the inventory of litigation support equipment.- Uphold systems security by ensuring confidentiality, integrity, and availability of systems, networks, and data through comprehensive security programs, policies, and procedures.- Enforce policies and procedures to guarantee the reliability and accessibility of litigation support systems while preventing unauthorized access.

Join CGS Federal as a Senior Help Desk Technician II, where you'll provide exceptional Level 1 & 2 Help Desk support services to a diverse group of end users, including senior management, attorneys, support staff, contractors, and various systems for the Executive Office for the United States Attorneys (EOUSA).At CGS, we are committed to harnessing the talents of motivated and skilled professionals to tackle some of the government's most complex challenges using innovative technology. We foster a collaborative environment where employees can thrive and grow professionally through numerous learning opportunities.Key Responsibilities:- Administer and support backup/restoration processes.- Provide file server support and user account/mailbox administration.- Install and troubleshoot software/hardware, including handheld devices.- Set up, support, and troubleshoot remote user access.- Conduct end-user training and create procedural documentation.- Maintain accurate records of all IT-related tickets following ITIL standards.- Generate proactive reports and conduct inventory management of IT assets.- Facilitate desk-side training for new employees on essential desktop applications.- Prepare conference and training rooms with necessary audio-visual support.- Utilize online meeting applications to ensure effective virtual communication.Qualifications:- Proven experience in Help Desk support, particularly with Level 1 & 2 services.- Strong technical skills in software/hardware installation and troubleshooting.- Excellent communication skills, with the ability to train and assist users effectively.- Familiarity with ITIL best practices and ticketing systems.- Ability to manage multiple tasks and prioritize effectively.

Join our team as a Site Services Technician and play a crucial role in ensuring the seamless operation of our site services. You will be responsible for troubleshooting technical issues, maintaining equipment, and providing exceptional support to our clients. This position will require a proactive approach to problem-solving and a commitment to delivering high-quality service.

Join the dynamic team at CGS Federal as a Senior Help Desk Technician, where you will deliver exceptional Level 1 and Level 2 Help Desk support to an array of end users, including senior management, attorneys, support staff, and contractors for the Executive Office for the United States Attorneys (EOUSA).At CGS, we pride ourselves on fostering an environment that unites passionate and skilled professionals to tackle the government's most pressing challenges through innovative technology solutions. We are on the lookout for candidates who thrive in collaborative settings, are proactive in anticipating the needs of others, and are excited about driving government innovation. Our supportive workplace culture promotes professional development through a variety of learning opportunities.Key Responsibilities:- Oversee backup/restoration administration and support.- Provide file server support and user account/mailbox administration.- Facilitate software/hardware installation and troubleshooting.- Offer support for handheld devices and remote user setups.- Deliver end-user training and create procedural documentation.- Develop and maintain spreadsheets/databases for tracking IT-related tickets using ITIL methodologies.- Maintain inventory of IT assets including laptops, desktops, and peripherals.- Assist in setting up and supporting conference and training rooms with audio-visual systems.- Conduct online meeting sessions using applications like Adobe Connect.Qualifications:- Proven experience in IT support, particularly in a help desk environment.- Strong understanding of ITIL best practices.- Excellent communication and interpersonal skills.- Ability to work effectively in a team-oriented environment.- Familiarity with remote desktop applications and troubleshooting techniques.

Cogent Analytics is on the lookout for a dedicated and skilled Field Service Technician to deliver exceptional mechanical and electronic support for our advanced Laser Machinery products. In this dynamic role, you will oversee projects from the post-sale phase to installation and continue providing ongoing customer support. Your expertise will shine as you deliver operator training and ensure top-notch service at customer locations across North America. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you!