Deskside Support Representative - Distributed Client Services

Join our dynamic team as a Deskside Support Technician, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that our employees have the tools they need to succeed.

Join our dynamic team as a Deskside Support Technician, where you'll be the frontline in providing exceptional technical assistance and support to our valued clients. Your expertise will ensure that our users can effectively navigate technology and maintain productivity without interruption.In this role, you will troubleshoot hardware and software issues, assist with installations, and provide hands-on support to enhance user experience. Your problem-solving skills and technical knowledge will be crucial in implementing solutions swiftly and efficiently.

Join our team as a Deskside Support Specialist at Artech Information Systems LLC in Richmond, Virginia! We are seeking a motivated and tech-savvy individual who can deliver exceptional support to our clients. In this critical role, you will be responsible for troubleshooting hardware and software issues, providing on-site assistance, and ensuring a seamless technology experience for our users.

Join dedicatedIT as a Hybrid IT Support Technician II in Richmond, KY, where you will play a crucial role in providing top-tier technical support to our clients. In this dynamic position, you will troubleshoot hardware and software issues, assist with network configurations, and ensure seamless IT operations. Your expertise will help elevate our customer service experience while contributing to a collaborative team environment.

As a Technical Support Specialist, you will play a crucial role in ensuring seamless computer information systems support to our clients through various channels including phone, email, and on-site assistance. Your responsibilities will encompass triaging incoming calls and monitoring existing tickets until completion.Your support tasks will include, but are not limited to, troubleshooting network connectivity issues, desktop hardware, operating systems, printers, phone systems, and multimedia support. A foundational understanding of Active Directory within a multi-domain network environment is essential. You should also have a basic grasp of personal computer and information systems operations. This position requires you to keep department manuals updated and contribute to the creation of new troubleshooting procedures, guidelines, and diagrams as necessary. Excellent interpersonal skills are crucial as you will be the primary point of contact for our customers, and the ability to work effectively in a team environment is essential.Key Responsibilities:Respond to and allocate help desk tickets to appropriate technicians for resolution.Install and troubleshoot PCs, printers, iPhones, and software.Conduct daily inspections of the server room and data closets.Manage backup tape rotation and preparation for offsite pickup.Activate network jacks for proper VLAN configuration.Provide basic training and support to customers on Mitel phone operations.Perform weekly reviews of outstanding help desk tickets and inform the DCLS Team Lead of overdue tickets.

Centria Autism seeks a Spanish Speaking Behavior Technician in Richmond, Virginia. This role centers on supporting individuals with autism and their families, focusing on building positive behaviors and encouraging greater independence. Main responsibilities Work directly with clients, following personalized behavior intervention plans. Assist families by reinforcing strategies that improve communication and daily living skills. Promote positive behaviors and help clients gain more independence in their routines. Role focus This position requires Spanish language skills to effectively communicate with clients and families. The Behavior Technician plays a key part in helping clients achieve meaningful progress in daily life.

Murgado Automotive Group is on the lookout for a dedicated and talented IT Help Desk Technician to enhance our vibrant IT department. This pivotal role involves providing essential support to our users across two Virginia locations: Mercedes-Benz of Richmond and Mercedes-Benz of Midlothian. As the primary contact for technical assistance, you will play a vital role in resolving technical challenges and ensuring the efficiency and reliability of our IT systems.The Ideal CandidateWe seek an enthusiastic problem solver with a customer-centric approach. You should possess experience in IT support, have excellent communication skills, and thrive in a fast-paced work environment. Collaboration is key, and you should be proactive in suggesting improvements to systems and processes.Key Responsibilities∙ Act as the first point of contact for technical support through phone, email, and our ticketing system.∙ Deliver remote support utilizing RMM tools (e.g., ConnectWise Automate).∙ Install, configure, and maintain desktop hardware, software, and peripherals.∙ Oversee user accounts, permissions, and access controls.∙ Diagnose and resolve issues with desktops, laptops, and printers.∙ Escalate unresolved issues to senior IT staff as necessary.∙ Provide clear information regarding company IT services and products.∙ Propose enhancements to IT procedures and user experience.∙ Document support issues, solutions, and feedback in a clear and concise manner.∙ Occasionally provide after-hours support during project rollouts or system upgrades (nights/weekends/holidays).∙ Communicate effectively in English (additional languages are a bonus).Qualifications∙ 1–4 years of experience in a help desk or IT support role.∙ Strong troubleshooting and analytical capabilities.∙ Detail-oriented with exceptional organizational skills.∙ Valid driver's license and reliable transportation.∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) are advantageous.∙ Pursuing or holding a degree in IT, Computer Science, or a related field is a plus.What We Offer∙ Competitive salary commensurate with experience and performance.∙ Comprehensive benefits package including medical, dental, vision, and retirement plans.∙ 401(k) with company matching.∙ A collaborative and supportive team culture.∙ Opportunities for professional growth and career advancement.∙ Employee discounts on company products.Apply Today!If you are passionate about technology and eager to join a growing IT team, we invite you to apply. Please submit your resume for consideration. We appreciate your interest and will reach out to qualified candidates for the next steps.

Join Richmond Acura, a proud member of the Asbury Automotive Group, the fifth-largest automotive retailer in the nation with over 85 locations across more than 31 brands. We are actively seeking skilled Level 1-2-3-4 Technicians! At Richmond Acura, we value quality technicians who possess experience with Acura and/or Honda vehicles, as well as general automotive knowledge. We are particularly interested in diagnostic technicians who are dedicated to the principle of 'Fix it right the first time' and can effectively diagnose and repair our diverse and engaging product lineup. We are looking for motivated and enthusiastic individuals who are eager to be a part of a successful team and contribute to our thriving culture of excellence. With our high service volume, there are ample opportunities for our technicians to earn a competitive and consistent income!

Epworth is seeking a Technology Support Specialist to help keep systems running reliably for clients in Richmond. This position focuses on troubleshooting and resolving a range of IT issues, supporting daily operations across the organization. Role overview This role centers on providing technical support and working through problems as they arise. The Technology Support Specialist will address user concerns, identify root causes, and help maintain the stability and efficiency of Epworth’s technology environment. What you will do Troubleshoot and resolve IT issues as they are reported Support users to ensure a smooth technology experience Contribute to the ongoing improvement of Epworth’s technical capabilities Location This position is based in Richmond.

Timmons Group is continuously on the lookout for talented and experienced Survey Technicians and Senior Survey Technicians to join our team for anticipated future opportunities. As a Survey Technician, you will play a crucial role in applying the principles, methods, and techniques of land surveying through various responsibilities outlined below.Key Responsibilities:Drafting subdivision plats, boundary surveys, and easement platsPreparing parcel descriptionsCreating staking maps for subdivisions, infrastructure improvements, and site plansCompiling cutsheets and construction take-offsDrafting topographical surveys and generating digital terrain modelsConducting limited courthouse researchSubmitting plats for jurisdictional approvalCollaborating closely with project managers and group leadersProviding field support as neededCarrying out other assigned duties

Join Arete Technologies Inc. as a Technical Support Specialist and become a crucial part of our dedicated team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their needs are met with efficiency and professionalism. Your expertise will help troubleshoot issues and deliver solutions, making you an integral component in maintaining our reputation for outstanding customer service.

Join our dynamic team as an Instrument & Electrical Technician at Veolia Environnement S.A. in Richmond. In this crucial role, you will be responsible for maintaining and troubleshooting electrical systems and instruments, ensuring optimal performance and safety standards are met.

Acorn Health is a leading provider of Applied Behavioral Analysis (ABA) treatment, committed to delivering exceptional care and outcomes for our clients. Our mission is to set the standard in integrity and quality within the ABA field, focusing on the unique needs of each child. We collaborate closely with families to foster lasting, impactful results. We recognize that our employees are our greatest asset, and we are dedicated to their growth and well-being.We invite you to be part of a family of ABA treatment providers who prioritize shared values and a deep commitment to improving the lives of children with Autism. Every interaction reflects our Five Core Values, as we strive to provide the highest level of service and care.Are you enthusiastic about making a positive impact on the lives of children on the autism spectrum? Do you thrive in a supportive environment that fosters professional development? Are you ready to embrace your playful side while delivering evidence-based treatments? If you find joy in making a difference, we want to hear from you!Acorn Health is actively seeking dedicated Registered Behavior Technicians (RBTs) to join our passionate team! We are focused on empowering children with Autism to lead fulfilling and independently functional lives.

Blue Wireless stands at the forefront of providing cutting-edge Wireless Network Solutions to Global Enterprises. With an extensive reach across more than 80 countries, we are revolutionizing the connectivity landscape through innovative LTE/5G and Starlink technologies, designed for branches, remote sites, and vessels. Headquartered in Singapore, with operational hubs in Australia, Malaysia, the Netherlands, the United Kingdom, and the United States, Blue Wireless ensures seamless project rollouts, making them efficient and predictable. Our success is not solely attributed to technology; our dedicated team, known for their creativity, proactive approach, and unwavering commitment to customer satisfaction, drives our growth. We are continually seeking passionate individuals to join our team and contribute to our mission. Position: Network Support Engineer The role of Network Support Engineer is vital in delivering in-life support for Blue Wireless services, which is essential for our customers' success and overall satisfaction. As we expand our global customer base, we are looking to bolster our Global Customer Support (GSC) team in the USA. You will collaborate closely with our Global Head of Customer Support based in Malaysia and our Support Manager located in Arnhem. Your Responsibilities: Provide expert technical support, including installation, troubleshooting, deployment, and configuration of routers and other wireless network equipment. Develop and maintain thorough documentation related to the implemented network. Manage technical testing and offer virtual global support via various messaging platforms tailored to clients’ locations. Serve as the primary support contact for our global enterprise customers through voice calls, emails, and ticketing systems. Take ownership of incident resolution for all network support issues, adhering to our Service Level Agreements (SLAs) from initiation to completion. Troubleshoot network connectivity issues while effectively communicating solutions to enterprise customers via email. Deliver on-demand technical support remotely and participate in troubleshooting conference calls when necessary. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions efficiently. If You: Possess a solid understanding of IP networking fundamentals and routing protocols. Have strong problem-solving skills related to basic network issues. Hold Cisco/Juniper certifications (preferred but not mandatory). Have knowledge of Peplink and HP Aruba switching technologies. Are familiar with WiFi products such as Extreme Networks.

Join StemXpert as a Field Service Technician, where you will play a crucial role in delivering top-notch service to our clients. In this dynamic position, you will troubleshoot, maintain, and repair equipment at customer sites, ensuring high levels of customer satisfaction and operational efficiency.

AvePoint delivers solutions for data security, governance, and resilience. Over 25,000 organizations worldwide rely on the AvePoint Confidence Platform to safeguard and manage data across Microsoft, Google, Salesforce, and other collaboration tools. The company works with a global network of managed service providers, resellers, and systems integrators, and its products are available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview The Cloud Support Engineer position centers on troubleshooting and maintaining cloud-based services for AvePoint’s clients. The role combines technical problem-solving with customer support, helping organizations adapt to changing digital needs. Work focuses on Microsoft technologies and cloud platforms, with an emphasis on ensuring customer success and supporting advanced technology. What you will do Cloud & AI-driven product support: Build expertise in AvePoint’s software suite, especially Microsoft technologies and cloud platforms such as Azure and Office 365. Diagnose and resolve software issues by analyzing data logs and working with development resources to address complex problems in the Microsoft Cloud. Customer interaction: Engage directly with enterprise clients to help them solve technical challenges within AvePoint’s software ecosystem. Collaborate with developers, product specialists, and customer success managers to advance troubleshooting and cloud support skills. Location This role is based in Richmond, VA, United States.

Role Overview timmonsgroup1 is hiring a Telecommunications Field Technician in Richmond. This entry-level position focuses on installing, maintaining, and troubleshooting telecommunications equipment and services. The role offers a chance to build practical skills while working alongside experienced team members. What You Will Do Install telecommunications equipment at customer or company sites Maintain and service existing systems to ensure reliable operation Troubleshoot technical issues as they arise Collaborate with senior technicians and learn industry best practices Who We’re Looking For Interest in technology and telecommunications Willingness to learn new skills on the job Comfort working both independently and as part of a team This role is designed for those starting their careers and eager to grow in the telecommunications field.

Carvana is looking for a Brake and Tire Auto Technician in Richmond, VA. This position plays a key role in making sure every vehicle meets safety and reliability standards before it reaches customers. Role overview This role centers on inspecting, maintaining, and repairing vehicle brakes and tires. The technician will handle comprehensive checks to identify issues, perform necessary maintenance, and complete repairs as needed. Accuracy and careful work are essential, as the team relies on each technician to help keep vehicles safe on the road. What you will do Conduct thorough brake and tire inspections on a variety of vehicles Perform maintenance and repairs to address identified issues Follow established procedures to ensure each vehicle meets safety requirements What Carvana values Precision and attention to detail are important in this role. The team seeks someone who takes pride in careful, high-quality work and shares a commitment to vehicle safety and reliability.

Job Title: Certified Pharmacy TechnicianLocation: Richmond, VA 23233Duration: 12 months+Working Hours: 8:00 AM to 5:00 PMRole Overview: As a Certified Pharmacy Technician, you will evaluate and authorize prior authorization pharmacy requests from prescribers received via telephone and/or facsimile, adhering to client clinical criteria. You will determine medication appropriateness and communicate decisions to physicians, their office staff, medical management teams, and pharmacists.Responsibilities:Evaluate prior authorization requests and communicate selected criteria, pharmacy benefit coverage, and formulary alternatives to relevant parties.Research, resolve, and document outcomes of prior authorization requests within the pharmacy system.Escalate requests to a pharmacist when extensive clinical review or denial is necessary.Address physician or client inquiries and grievances, providing verbal or written results to clients, prescribers, providers, and management.Perform other related duties as required.Education and Experience: Minimum of 6 months of experience in a retail, hospital, or facility pharmacy setting. Proficiency in computerized pharmacy systems and software applications is required. Excellent verbal and written communication skills are essential. Candidates should demonstrate the ability to follow clinical criteria and instructions and have experience with Windows-based software applications. A High School Diploma or equivalent and a Pharmacy Technician Certification or License are mandatory.