Deskside Support Representative - Distributed Client Services

Join our dynamic team as a Deskside Support Technician, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that our employees have the tools they need to succeed.

Join our team as a Deskside Support Specialist at Artech Information Systems LLC in Richmond, Virginia! We are seeking a motivated and tech-savvy individual who can deliver exceptional support to our clients. In this critical role, you will be responsible for troubleshooting hardware and software issues, providing on-site assistance, and ensuring a seamless technology experience for our users.

Join our dynamic team as a Deskside Support Technician, where you'll be the frontline in providing exceptional technical assistance and support to our valued clients. Your expertise will ensure that our users can effectively navigate technology and maintain productivity without interruption.In this role, you will troubleshoot hardware and software issues, assist with installations, and provide hands-on support to enhance user experience. Your problem-solving skills and technical knowledge will be crucial in implementing solutions swiftly and efficiently.

The A. O. Garcia Agency is seeking a Client Benefits Representative for a remote role based in Richmond, Kentucky. This position focuses on assisting clients with their benefits questions and ensuring they receive attentive, reliable support from a home office setting. Key Responsibilities Respond to client inquiries related to benefits Guide clients through their available options and address any concerns Communicate information clearly and helpfully Remote Work Environment This is a fully remote position. The agency emphasizes a supportive atmosphere and provides flexibility, allowing team members to develop their professional skills while working from home.

A. O. Garcia Agency seeks a Client Services Associate to help maintain strong client relationships and support daily client needs. This fully remote position is based in Richmond, Kentucky, or the surrounding area. Key responsibilities Communicate with clients through phone, email, and online platforms Address client questions and resolve concerns as they arise Provide dependable service to ensure positive client experiences Location details This role is remote, but applicants should reside in or near Richmond, KY.

Gopuff is excited to welcome new Operations Associates (OAs) to our dynamic Distribution Center team in Richmond, California. As a vital member of our operations team, you will report directly to the Area Manager and contribute significantly to our mission of delivering everyday essentials to customers around the clock, regardless of weather conditions. Your role will encompass various warehouse tasks, including receiving and loading products, operating equipment, and maintaining a clean and organized work environment.At Gopuff, we are not just about delivering products; we are about transforming the retail experience. We are on the lookout for innovative thinkers and enthusiastic individuals ready to join us in revolutionizing the world of retail. Plus, if you're a snack lover, you'll fit right in!Your Responsibilities:- Efficiently load and unload freight- Operate manual and electric material handling equipment, such as hand jacks- Transport products to storage areas using appropriate equipment, ensuring proper stacking and storage- Process orders, which include picking, checking, sorting, consolidating freight, wrapping pallets, and confirming shipment of customer orders- Validate freight for accuracy and inspect for any damage- Maintain records of weight, time, and date of packaged goods- Adhere to all safety protocols and actively promote a culture of safety- Support the Area Manager and Leads with various warehouse tasks as neededYour Qualifications:- High School Diploma or GED equivalent- A minimum of 1 year of experience in warehouse, logistics, military, or a related field- Basic proficiency in web-based software applications (e.g., Google G-Suite)- Ability to lift up to 49 lbs.What to Expect:- Safely handle, scan, and move products in a well-organized setting- Stand, push, pull, squat, bend, reach, and walk throughout your shifts- Utilize carts, pallet jacks, dollies, and other equipment to transport products- Lift up to 49 pounds and handle products that may contain tobacco, nicotine, or alcohol- Occasionally work in freezer locations during shifts#LI-DNP

Join our dynamic team at Veolia Environnement SA as a Field Service Representative, where you will play a crucial role in ensuring the seamless operation of our services in Richmond. This position is ideal for enthusiastic individuals looking to start their career in operations and maintenance.

Gopuff is on the lookout for a Distribution Center Lead (DCL) to join our leadership team at our Richmond facility. In this pivotal role, you will manage a team of Operations Associates, assess performance, ensure compliance with safety protocols, and collaborate with customers and clients to address any delivery challenges. Under the guidance of the Area Manager, you will guarantee that outbound shipments from our Micro-fulfillment Center are executed accurately and efficiently. Additionally, you will oversee the proper processing of inbound shipments from our suppliers and vendors.At Gopuff, we are committed to delivering everyday essentials to our customers around the clock, regardless of the weather. We are building a dynamic team of innovative thinkers and bold risk-takers ready to transform the retail landscape. Plus, if you have a passion for snacks, you’ll fit right in!Your Responsibilities:- Oversee the execution of all facility operations and delivery processes during your shift, ensuring that subsequent shifts are well-prepared for success.- Enhance key performance indicators at the site, including Staffing Levels and Shift Performance.- Serve as the primary point of contact for managing exceptions and resolving operational issues.- Train Operations Associates to follow standard processes and implement necessary changes effectively.- Monitor compliance with Human Resource policies, asset protection, and safety measures, ensuring the well-being of both our team and our products through operational and quality assurance reviews.- Maintain cleanliness and organization in work areas, proactively identifying and addressing safety hazards, and participating in safety initiatives.Your Qualifications:- High School Diploma or GED equivalent.- A minimum of 2 years of experience in warehouse, logistics, military, or a related field.- At least 1 year of experience in a leadership role.- Proven conflict resolution skills.- Familiarity with process management.- Basic knowledge of web-based software applications (e.g., Google G-Suite).- A customer-centric mindset with a history of achieving or exceeding departmental objectives.What to Expect:- Safely handle, scan, and move products in an organized manner.- Engage in physical activities such as standing, pushing, pulling, squatting, bending, reaching, and walking throughout your shift.- Utilize equipment such as carts, pallet jacks, and dollies for product movement.- Lift items weighing up to 49 pounds and handle products that may contain tobacco, nicotine, or alcohol.- Occasionally work in freezer locations during shifts.#LI-DNP

Ensure safety while executing new construction, maintenance, or repair work on energized and de-energized distribution systems.Lead crew members during the Foreman's absence effectively.Demonstrate expertise in the installation, repair, operation, and maintenance of overhead electric distribution systems energized at both primary and secondary voltages.Prepare necessary hardware and materials for jobs.Operate various types of motorized equipment essential for the construction, operation, and maintenance of the electric distribution system.Perform work on poles up to 100 feet high and steel structures on lines up to 230 kilovolts (kV).Utilize Live Line Tools up to 69 kV and employ rubber gloving methodology for voltages up to 12 kV.Install electric meters rated for less than 200 amperes.Install and maintain electric service lines and metering equipment across primary and secondary voltages.Install wood, steel, concrete, and fiberglass poles.Install fuses, service drops, and electric meters.Operate line switches competently.During new installations, climb poles, attach building service wires to overhead electric distribution lines, and install electric meters. Connect service wire leads, insert fuses, and verify meter functionality.Install cross arms, insulators, conductors, switches, transformers, and additional equipment for both overhead and underground systems.Pull load break elbows from pad-mounted or rack-mounted equipment using hot sticks.Be available for extended overtime shifts when necessary.Exhibit proficiency in pole/tower climbing.Be capable of working at heights and in confined spaces.Must be able to climb various structures (wood, steel, etc.) and possess the required tools for climbing.Physical Requirements:Must have the physical ability to climb, bend, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, exhibit finger dexterity, grasp, and perform repetitive motions. Must be able to regularly lift objects weighing under 10 pounds, occasionally lift objects weighing between 10-25 pounds, infrequently lift objects weighing between 25-30 pounds, and infrequently lift objects exceeding 50 pounds.Environmental Conditions:Work will take place outdoors, exposing you to extreme cold, heat, inclement weather, noise, mechanical hazards, electrical hazards, darkness, and occasional poor lighting conditions.

Join our dedicated team as a Field Service Representative specializing in Industrial Water Treatment, where you will play a crucial role in ensuring the efficiency and sustainability of water treatment systems. You will be the face of our company on-site, engaging with clients to provide exceptional service, troubleshoot issues, and maintain compliance with industry standards. Your expertise will contribute to our mission of providing innovative solutions to our clients' water treatment needs.

spoke is looking for a Customer Service Champion based in Richmond, England. This position acts as the first point of contact for customers, managing inquiries and resolving issues to support a positive experience with spoke’s services. What you will do Respond promptly to customer questions and concerns Help customers find solutions and resolve their issues Maintain high standards of service and customer satisfaction Build strong relationships through attentive listening and clear communication Requirements Strong communication skills Empathy and a genuine interest in helping others Ability to understand customer needs and offer suitable solutions Enthusiasm for delivering excellent service

Epworth is seeking a Technology Support Specialist to help keep systems running reliably for clients in Richmond. This position focuses on troubleshooting and resolving a range of IT issues, supporting daily operations across the organization. Role overview This role centers on providing technical support and working through problems as they arise. The Technology Support Specialist will address user concerns, identify root causes, and help maintain the stability and efficiency of Epworth’s technology environment. What you will do Troubleshoot and resolve IT issues as they are reported Support users to ensure a smooth technology experience Contribute to the ongoing improvement of Epworth’s technical capabilities Location This position is based in Richmond.

Join our team as a Brand Representative at Hollister Co. in Chesterfield! In this dynamic role, you will be the face of our brand, engaging with customers and providing an exceptional shopping experience. Bring your passion for fashion and your love for people to help us create memorable moments for our customers.

Join Our Dynamic Team!At DSI Systems, we bring over four decades of experience in sales enablement and tailored business solutions, consistently delivering exceptional value to our clients and partners. We are searching for enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and rewarding work environment provides you with the platform to grow alongside us and make a substantial impact.Position OverviewThe Retail Support Specialist (RSS) provides crucial frontline assistance to AT&T customers within busy national retail settings. In this role, you will directly engage with customers and retail partners to address and resolve inquiries related to accounts, billing, devices, and services—often in fast-paced and high-volume circumstances. To excel in this position, strong communication skills, emotional resilience, technological proficiency, and the ability to maintain professionalism and accuracy in a dynamic retail environment are essential.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Resolve inquiries concerning billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Effectively navigate high-volume retail environments, ensuring focus, professionalism, and quality service even during peak hours and escalations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, facilitating in-store support during escalations.Engage proactively with store leadership to address customer concerns, fostering partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting, requiring standing, walking, and interaction on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-facing environments with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions and maintain compliance with company policies and privacy standards.Achieve or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved planograms for mobile devices and signage.

Join Arete Technologies Inc. as a Technical Support Specialist and become a crucial part of our dedicated team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their needs are met with efficiency and professionalism. Your expertise will help troubleshoot issues and deliver solutions, making you an integral component in maintaining our reputation for outstanding customer service.

As a Technical Support Specialist, you will play a crucial role in ensuring seamless computer information systems support to our clients through various channels including phone, email, and on-site assistance. Your responsibilities will encompass triaging incoming calls and monitoring existing tickets until completion.Your support tasks will include, but are not limited to, troubleshooting network connectivity issues, desktop hardware, operating systems, printers, phone systems, and multimedia support. A foundational understanding of Active Directory within a multi-domain network environment is essential. You should also have a basic grasp of personal computer and information systems operations. This position requires you to keep department manuals updated and contribute to the creation of new troubleshooting procedures, guidelines, and diagrams as necessary. Excellent interpersonal skills are crucial as you will be the primary point of contact for our customers, and the ability to work effectively in a team environment is essential.Key Responsibilities:Respond to and allocate help desk tickets to appropriate technicians for resolution.Install and troubleshoot PCs, printers, iPhones, and software.Conduct daily inspections of the server room and data closets.Manage backup tape rotation and preparation for offsite pickup.Activate network jacks for proper VLAN configuration.Provide basic training and support to customers on Mitel phone operations.Perform weekly reviews of outstanding help desk tickets and inform the DCLS Team Lead of overdue tickets.

Blue Wireless stands at the forefront of providing cutting-edge Wireless Network Solutions to Global Enterprises. With an extensive reach across more than 80 countries, we are revolutionizing the connectivity landscape through innovative LTE/5G and Starlink technologies, designed for branches, remote sites, and vessels. Headquartered in Singapore, with operational hubs in Australia, Malaysia, the Netherlands, the United Kingdom, and the United States, Blue Wireless ensures seamless project rollouts, making them efficient and predictable. Our success is not solely attributed to technology; our dedicated team, known for their creativity, proactive approach, and unwavering commitment to customer satisfaction, drives our growth. We are continually seeking passionate individuals to join our team and contribute to our mission. Position: Network Support Engineer The role of Network Support Engineer is vital in delivering in-life support for Blue Wireless services, which is essential for our customers' success and overall satisfaction. As we expand our global customer base, we are looking to bolster our Global Customer Support (GSC) team in the USA. You will collaborate closely with our Global Head of Customer Support based in Malaysia and our Support Manager located in Arnhem. Your Responsibilities: Provide expert technical support, including installation, troubleshooting, deployment, and configuration of routers and other wireless network equipment. Develop and maintain thorough documentation related to the implemented network. Manage technical testing and offer virtual global support via various messaging platforms tailored to clients’ locations. Serve as the primary support contact for our global enterprise customers through voice calls, emails, and ticketing systems. Take ownership of incident resolution for all network support issues, adhering to our Service Level Agreements (SLAs) from initiation to completion. Troubleshoot network connectivity issues while effectively communicating solutions to enterprise customers via email. Deliver on-demand technical support remotely and participate in troubleshooting conference calls when necessary. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions efficiently. If You: Possess a solid understanding of IP networking fundamentals and routing protocols. Have strong problem-solving skills related to basic network issues. Hold Cisco/Juniper certifications (preferred but not mandatory). Have knowledge of Peplink and HP Aruba switching technologies. Are familiar with WiFi products such as Extreme Networks.

Role overview Jobgether is looking for a Customer Service Consultant to join the team in Richmond, US. This position acts as the first point of contact for customers, handling questions, sharing information about products, and resolving issues quickly. What you will do Respond to customer inquiries with clear and helpful answers Provide accurate guidance about products Address concerns and resolve issues efficiently Requirements Enthusiasm for helping others Comfort working in a fast-paced environment Dedication to delivering strong customer service

AvePoint delivers solutions for data security, governance, and resilience. Over 25,000 organizations worldwide rely on the AvePoint Confidence Platform to safeguard and manage data across Microsoft, Google, Salesforce, and other collaboration tools. The company works with a global network of managed service providers, resellers, and systems integrators, and its products are available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview The Cloud Support Engineer position centers on troubleshooting and maintaining cloud-based services for AvePoint’s clients. The role combines technical problem-solving with customer support, helping organizations adapt to changing digital needs. Work focuses on Microsoft technologies and cloud platforms, with an emphasis on ensuring customer success and supporting advanced technology. What you will do Cloud & AI-driven product support: Build expertise in AvePoint’s software suite, especially Microsoft technologies and cloud platforms such as Azure and Office 365. Diagnose and resolve software issues by analyzing data logs and working with development resources to address complex problems in the Microsoft Cloud. Customer interaction: Engage directly with enterprise clients to help them solve technical challenges within AvePoint’s software ecosystem. Collaborate with developers, product specialists, and customer success managers to advance troubleshooting and cloud support skills. Location This role is based in Richmond, VA, United States.