Desk Side Support IT Analyst - Technical Support

About UsAt Point One Navigation, we are pioneering the next generation of precise location technologies. Our goal is to create a cohesive location platform that enhances autonomy, safety, and operational efficiency across various sectors, from robotics to transportation. Our dynamic and collaborative team excels at tackling intricate challenges, moving swiftly, and making a significant impact.Role OutcomeAs the Technical Support Team Lead, you will take charge of the quality, efficiency, and scalability of our customer support operations. This position is a player-coach role, where you will manage complex technical support issues while simultaneously developing the systems, processes, and insights necessary to scale our support as we expand.Success in this Role Means:Rapid and effective resolution of customer issues, prioritizing speed and ensuring a positive experience.The organization maintains ongoing visibility into customer challenges, feature requests, and satisfaction levels.Leadership can make data-driven product and prioritization decisions based on real customer feedback rather than anecdotal evidence.Immediate Focus AreasDeliver Exceptional Technical SupportManage a substantial volume of customer support tickets, focusing on speed, accuracy, and customer confidence.Provide consistent, high-quality communication with customers, setting clear expectations and delivering timely updates throughout the support process.Demonstrate best-in-class technical support practices through active participation and leading by example.Collaborate closely with Field Application Engineers (FAEs) and Network Operations to resolve issues efficiently and keep customers informed.Establish a Scalable Support FrameworkCreate and implement a support ticket taxonomy that accurately reflects customer use cases, technical complexity, and urgency.Develop key support metrics (e.g., response time, resolution time, backlog health) and generate simple, actionable reports.Document standard operating procedures, escalation paths, and ownership models to ensure consistency without excessive bureaucracy.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

About SvixSvix is an innovative startup at the forefront of server-to-server communication, specializing in webhooks. Our robust, scalable infrastructure is trusted by prominent companies such as Etsy, TaskRabbit, Brex, and members of the Fortune 500.With a product and team ranked in the top 1%, we pride ourselves on our exceptional customer satisfaction and are dedicated to defining the next generation of developer infrastructure.Backed by an impressive $11 million investment from leading investors, including a16z and Y Combinator, alongside industry leaders from GitHub, Segment, Lookout, and Fly.io, we are poised for significant growth.

Join our dynamic team at fs-studio as a Robot Teleoperations Team Lead! In this pivotal role, you will lead a dedicated team focused on real-time remote control and monitoring of advanced robotic systems. This position merges operational leadership with technical expertise, ensuring optimal system uptime, precise task execution, and safe robot-assisted workflows.The ideal candidate will possess a strong background in leading technical operations teams within high-availability environments, demonstrating a keen ability to navigate the intersection of robotics, live system monitoring, and human-in-the-loop control.Key Responsibilities:* Manage the real-time teleoperation of robotic platforms through remote consoles, controller interfaces, and multi-monitor systems.* Uphold operational standards for uptime, latency response, precision control, and completion rates.* Oversee live telemetry feeds, camera streams, and system alerts, acting swiftly to resolve anomalies.* Serve as the escalation point for hardware, software, connectivity, or control-system challenges.* Mentor teleoperators in best practices for precision control, situational awareness, and safety compliance.* Maintain comprehensive operational logs and documentation ready for audits.* Collaborate with engineering and product teams to enhance teleoperation interfaces, alert systems, and workflow efficiency.* Assist in the integration of new robotic platforms, firmware updates, and teleoperation software releases.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Shift Time: Mon-Fri, 12pm-8pmAbout Us:At DataStealth, we are pioneers in data security, offering a unified data security platform (DSP) that identifies, classifies, and safeguards sensitive information across diverse environments—be it on-premise, legacy cloud, or modern cloud solutions. Our innovative approach ensures that businesses can operate securely without the need for complicated integrations or alterations to their existing applications. Through the seamless application of advanced data protection strategies, such as tokenization, we guarantee that even in the event of a security breach, sensitive data remains inaccessible to unauthorized users.Having been recognized for five consecutive years as a Great Place to Work, we stand as one of the fastest-growing cybersecurity software firms globally. Our talented team excels in delivering patented technology that empowers our large enterprise clientele to tackle intricate data security challenges with transformative solutions.Your Role:As a Level 3 Technical Engagement Lead, you embody the perfect blend of technical expertise and interpersonal skills. You are not merely a ticket closer; you are the architect of the customer experience. Your understanding of enterprise-level security complexities allows you to communicate clearly with non-technical stakeholders. Whether managing critical incidents or deploying essential security patches, you remain composed and focused. You take pride in being the essential link between cutting-edge technology and the users who depend on it.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

Reddit is a vibrant ecosystem of communities united by shared interests and passions, fostering the most genuine conversations on the internet. With over 100,000 active communities and approximately 116 million unique visitors each day, Reddit stands as a premier source of information. For further details, visit www.redditinc.com.Location: San Francisco (On-site presence required weekly)Position Overview:Are you a seasoned IT Support leader with a knack for building and mentoring high-performing teams? Do you possess the technical expertise to elevate your team's performance? Reddit seeks a passionate Technical Support Operations Manager to enhance our support and operations teams globally. This role collaborates with various departments, including Infrastructure, Security, and People Operations, to streamline workflows, manage ticket escalations, and resolve technical issues. Your team will be responsible for onboarding new employees, provisioning hardware, offering hands-on support, and ensuring compliance with security standards for all Reddit staff—our beloved Snoos.Your Responsibilities (Daily Activities):As a frontline leader, you will make a significant impact by driving high-quality outcomes and nurturing a culture of collaboration and growth. You will consistently align your efforts with our organization’s technical strategy and vision, deploying best practices for support, escalation procedures, and capabilities in partnership with SOS leadership globally. Your approach to management emphasizes the development of your team, and you will mentor them to deliver exceptional experiences for our Snoos.Lead with PurposeYou will be the primary resource for your team, providing guidance and support...

Our MissionAs the foremost end-to-end investment platform for single-family rental homes (SFR), we are dedicated to transforming the rental housing ecosystem for the benefit of everyone involved. Our goal is to combine our enthusiasm for assisting investors in building wealth through real estate with innovative technology that revolutionizes the investment process.Growth and ExpansionWith over 750 talented Roofsters, our collaborative and proactive culture drives our growth. In 2022, we successfully raised $240 million in our Series E funding round, and we proudly operate offices in the Bay Area and New York City. Our growth trajectory includes the recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service), and Mynd (property management platform for both retail and institutional investors). Additionally, in 2025, Roofstock acquired a stake in Casago (short-term rental management services), further enhancing our platform to support both long-term and short-term rental investment services.Role OverviewThe Team Lead, Maintenance, plays a crucial role in ensuring seamless, high-quality field operations. This position focuses on managing the workforce lifecycle and administrative functions, combining field oversight, administrative management, and team development.Key ResponsibilitiesLead a team of in-house technicians and portfolio associates.Primarily administrative role with occasional site visits for quality assurance and coaching.Coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency work orders.Act as the primary contact for emergency responses, addressing urgent situations decisively to mitigate risks and protect properties.Oversee the interviewing and selection process for team members, ensuring alignment with organizational standards and values.Facilitate the onboarding of new hires, providing training and resources for a smooth transition into field operations.Analyze daily and weekly reports to identify risks and guide the team proactively.Manage termination processes in compliance with company policies.Review and approve maintenance budgets and expenditures.

About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.

About Delinea:Delinea is at the forefront of securing identities for both humans and machines through intelligent, centralized authorization. Our innovative approach empowers organizations to manage their interactions seamlessly across the modern enterprise. By harnessing the power of AI-driven intelligence, Delinea’s state-of-the-art cloud-native Identity Security Platform integrates context throughout the entire identity lifecycle – encompassing cloud and traditional infrastructures, data, SaaS applications, and AI. As the only platform that comprehensively identifies all user types—including workforce employees, IT administrators, developers, and machines—we enable precise access level assignments, real-time anomaly detection, and swift threat responses. With deployment timelines measured in weeks rather than months, a 90% reduction in resource management compared to the nearest competitor, and an impressive 99.995% uptime, Delinea guarantees robust security and operational efficiency without compromise. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.We invite you to join our dedicated global team at Delinea to contribute to a safer and more secure world. Our success is built on unparalleled product leadership, exceptional engineering talent, and strategic investments from TPG. We prioritize diversity, innovation, and a culture of respect and fairness. If you are eager to challenge the status quo and push boundaries in the IT domain, we would love to hear from you!

Role overview The Associate Technical Support Specialist at AssembledHQ works onsite in San Francisco, focusing on helping clients resolve technical issues and ensuring users have a smooth experience with AssembledHQ's products. This position centers on direct customer interaction, troubleshooting, and providing clear, effective solutions. What you will do Respond to customer inquiries and address technical concerns Diagnose and resolve technical issues as they arise Communicate solutions in a clear, friendly manner Support a seamless experience for users of AssembledHQ's products Requirements Interest in technology and customer service Strong communication skills Ability to work well in a busy setting

Join Cloudflare as a Technical Support Manager, where you'll lead a team dedicated to providing top-notch support to our global customers. In this role, you will be responsible for overseeing support operations, ensuring customer satisfaction, and driving continuous improvement in service delivery. Your leadership will be pivotal in fostering a customer-centric culture and enhancing our technical support processes.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

Responsibilities:Oversee the successful implementation of our flagship product, Insights.Contribute significantly to the development of innovative features while ensuring high-quality code craftsmanship within the team.Define and promote technology best practices and explore future platform iterations.Mentor and guide our engineering team, fostering their growth and development.Enhance the efficiency and quality of our engineering processes.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.