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Designated Services Engineer, FlashBlade (Weekend Shift)

Pure StorageRaleigh, North Carolina
On-site Full-time $93K/yr - $140K/yr

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WHAT YOU'LL DODrive Account Health and Stability: Serve as the main technical liaison for designated accounts, proactively spotting potential system risks and offering customized architectural advice to ensure sustained uptime. Orchestrate Complex Resolution: Oversee the comprehensive troubleshooting of critical cases involving hardware, software, and environmental factors, ensuring prompt restoration of services while maintaining professional and clear communications with executives. Champion the Customer Voice: Advocate for customer needs in internal engineering discussions and lead urgent escalation calls, converting technical difficulties into actionable product enhancements. Scale Collective Intelligence: Mentor junior engineers through structured guidance and contribute high-quality technical documentation.

About the job

Join us at the forefront of technology as we revolutionize the data storage landscape. Here, you will lead with creativity, expand your skills, and collaborate with some of the brightest minds in the industry.

If you're eager to embrace unlimited opportunities and make a significant impact in the tech world, we invite you to become part of our dynamic team.

 

THE ROLE

As a Designated Support Engineer (DSE), you will serve as the technical pillar for our most essential accounts, ensuring that their mission-critical infrastructure operates smoothly on the Everpure Platform. You will connect complex technical troubleshooting with relationship management, acting as a trusted advisor who turns potential challenges into streamlined operations. Collaborating closely with Engineering and Account teams, you will contribute to customer success and enhance product excellence within a high-performing environment.

About Pure Storage

Pure Storage is at the cutting edge of technology, transforming the data storage industry through innovative solutions. Our commitment to excellence and customer satisfaction has made us a leader in the market, where we continuously strive to advance the capabilities of our products and services.

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