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Deployment Operations Program Manager

iseeDallas, TX
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:- Minimum of 5 years of direct experience in Operations within related industries such as logistics, trucking, autonomous vehicles, warehousing, or automotive.- At least 2 years of program management experience, successfully leading cross-functional projects.- MBA preferred, or 2+ years of additional relevant work experience in lieu of a degree.- Proficient in analyzing a wide range of business and operational data to inform strategic decisions.- Strong communication skills to foster trust and relationships, driving mission-critical initiatives.- Detail-oriented with the capability to thoroughly analyze complex documents while maintaining a holistic view.

About the job

As a Deployment Operations Program Manager at ISEE, you will play a pivotal role in steering customer operations, such as on-site demonstrations, pilot programs, proofs of concept, and product launches. Your main focus will be to guarantee seamless operations for our vehicles, conduct testing, and facilitate continuous product and feature development. This position involves executing a variety of operational tasks, including internal coordination, strategic communication, vehicle maintenance, and compliance management. You will collaborate closely with the COO, Product Team, and Engineering Teams to promote positive outcomes for both customers and operational efficiency.

Key Responsibilities:

Customer Operations: Strategically manage and execute customer engagements involving ISEE vehicles and personnel at customer sites (demos, pilots, POCs, launches). Develop schedules and milestones for on-site teams while keeping internal stakeholders and leadership updated. Oversee daily activities on-site, facilitating stand-up meetings as needed. Assist in executing customer relationship strategies aimed at enhancing product adoption and customer satisfaction.

Internal Operations & Compliance: Collaborate with Testing, Product, and Engineering teams to ensure the successful execution of internal operations and vehicle compliance, including insurance, registrations, and special reporting. Always prioritize safety in all operations. Ensure alignment among all internal stakeholders regarding timelines and expectations.

About isee

ISEE is at the forefront of innovation in autonomous vehicle technology, dedicated to delivering unparalleled efficiency and safety in customer operations. Our commitment to excellence drives our mission to enhance mobility solutions for businesses worldwide.

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