About the job
Who We Are
Serval is at the forefront of the AI-driven automation revolution, reshaping the operational landscape for enterprises. Our intelligent agents seamlessly comprehend real-world workflows and execute them end-to-end, effectively replacing outdated manual processes with dynamic, learning software solutions. Since our inception in early 2024, renowned organizations such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada have trusted us to streamline their high-volume operational tasks.
Our core offering is an agentic AI platform that translates natural language into efficient, production-ready workflows. These agents not only respond to user inquiries but also reason, take decisive actions across multiple systems, and steadily enhance their capabilities through ongoing use. What started as a solution for operational challenges has rapidly expanded into a universal AI automation layer utilized across various business functions including IT, HR, Finance, Security, Legal, and Engineering.
Our mission is clear: to eradicate repetitive, manual tasks within enterprises and empower teams through intelligent automation. In the long term, we aim to develop a universal AI operations layer — a collaborative system of agents that integrates seamlessly across business functions, facilitating the workflows that propel modern enterprises forward.
We are proud to be supported by prestigious investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, among others, and to be founded by seasoned product and engineering leaders from Verkada.
About the Team
The Agent Deployment team is a highly specialized technical group dedicated to the comprehensive execution of Serval's AI agent deployments. Within this organization, we have two primary tracks: Deployed Software Engineers, who lead our most critical projects, overseeing every aspect from architecture to production, and Deployment Strategists, who manage the customer experience from implementation through adoption and growth. Both roles are technical, client-facing, and integral to transforming our product capabilities into tangible business results.
Role Overview
As a Deployed Software Engineer, you will engage directly with clients, delivering features, developing new capabilities, and enhancing our product offerings within some of the most intricate enterprises globally. Your role will involve converting chaotic, high-stakes workflows into dependable AI-driven systems, deploying production code that has a significant impact on both revenue and product evolution.
This position is foundational as we build a team from the ground up. We expect you to work independently, make informed decisions in uncertain situations, and represent Serval with professionalism at the highest organizational levels.

