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Delivery Solutions Architect - Conversational Designer

NICE Ltd.United Kingdom - London
Hybrid Full-time

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Experience Level

Experience

Qualifications

3+ years experience in conversation/UX designStrong proficiency in English communicationExperience in multimodal user experience designSolid understanding of NLU/NLP principlesProficiency with Large Language Models and prompting techniques

About the job

At NICE, we redefine what's possible. Our ambition drives us to challenge the status quo and push boundaries. We strive to set and exceed the highest standards. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that ignites your passion.

What does the role entail?

As a Delivery Solutions Architect within our Professional Services team, you will empower clients and partners to create extraordinary AI-driven conversational experiences. You will spearhead the design of virtual assistants and user journeys, facilitate onboarding and solution delivery, and serve as a subject matter expert in conversational design. Your role is pivotal in ensuring project success and enhancing customer satisfaction through engaging, natural, and effective dialog flows, with a strong emphasis on Conversation Design.

How will you contribute?

  • Discover use cases
  • Engineer requirements
  • Craft dialog flows and scripts
  • Define intents and user journeys
  • Conduct conversation design workshops
  • Develop assistant personas
  • Facilitate partner enablement activities

Do you have the skills we're looking for?

  • 3+ years in conversation/UX design
  • Exceptional English communication skills
  • Experience with multimodal user experiences
  • Familiarity with NLU/NLP concepts
  • Knowledge of Large Language Models and prompting

What’s in it for you?

Join a rapidly expanding global company that is disrupting the market, where our teams, comprised of top talent, thrive in a dynamic, collaborative, and innovative environment! As an industry leader, every day at NICE presents an opportunity for growth and learning, with countless internal career pathways across various roles, disciplines, and geographies. If you are passionate, creative, and eager to push limits, you may be the perfect fit for our team!

Experience the benefits of NICE-FLEX!

At NICE, we embrace the NICE-FLEX hybrid model, providing maximum flexibility with 2 days in the office and 3 days of remote work each week. Office days are centered around face-to-face collaboration, fostering innovation, new ideas, and a lively, interactive atmosphere.

About NICE Ltd.

NICE Ltd. is a pioneering technology company, renowned for its commitment to innovation and excellence. We empower our clients to enhance customer engagement through cutting-edge solutions in AI and conversational design, fostering a culture where collaboration and creativity thrive.

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