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Delivery Operations Associate

Platform ScienceSan Diego, California, United States
On-site Full-time $23K/yr - $31K/yr

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Experience Level

Experience

Qualifications

We are seeking candidates who possess strong problem-solving skills, attention to detail, and a proactive approach to workflow management. Ideal candidates will have experience in operational roles, especially in logistics or supply chain environments, and familiarity with inventory management systems. Strong interpersonal skills and the ability to work effectively in a fast-paced team environment are essential.

About the job

About Us

At Platform Science, we are dedicated to revolutionizing the way transportation operates by connecting everything that moves. Established in 2015, we have created an open Internet of Things (IoT) platform that collaborates with cutting-edge fleets, application developers, vehicle manufacturers, and equipment providers to provide transformative solutions for supply chain professionals worldwide.

Our team is a vibrant and diverse group of individuals who appreciate the strength of innovation. We seek out diverse experiences and perspectives to cultivate a company culture that thrives on growth through creativity.

Empathy and thoughtful action are at the core of our values. We confront challenges with resilience and creativity while fostering transparency, as we believe that regardless of our backgrounds or roles, we are united as one team.

Role Overview

The Delivery Operations Associate plays a vital role within our Hardware Services team, working closely with our Returns Material Authorization (RMA) specialist to ensure seamless operations involving returns, shipping/receiving, hardware provisioning, and device evaluation/troubleshooting. As we centralize our RMA operations in San Diego, this role will be essential in building efficient, scalable processes that benefit both our Enterprise and Plus business units. Please note that this position requires on-site presence due to the hands-on nature of inventory management and shipping/receiving tasks.

Location: San Diego, CA - On-site, 5 days a week

Key Responsibilities:

  • Collaborate with RMA lead to streamline operations from various locations to San Diego.
  • Process, assess, and monitor all RMAs with a target turnaround time of less than 5 days.
  • Receive and handle all returned field hardware.
  • Conduct hands-on device evaluations and troubleshooting to identify root causes of failures (e.g., user error, manufacturing defects, environmental damage).
  • Test returned devices to reproduce reported issues and confirm defects.
  • Handle specific returns that require sterilization to ensure safe processing.
  • Oversee the shipment and receipt of repairable items with external service providers.
  • Maintain RMA records in Salesforce and NetSuite with thorough failure analysis.
  • Manage discrepancies in returns to facilitate proper resolution.

About Platform Science

Platform Science is an innovative open IoT platform that partners with forward-thinking fleets, application developers, vehicle manufacturers, and equipment providers in the transportation sector, driving impactful solutions for supply chain professionals globally.

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