DC Operations Shift Technician

Overview We invite skilled and dedicated individuals to join our team as Data Center Operations Shift Technicians. In this critical role, you will be responsible for supporting daily operations in our data center. You will work on a 12-hour rotating shift schedule to ensure optimal functionality, manage incidents efficiently, and uphold the high availability of our data center facilities and systems.Responsibilities Execute daily operational tasks, including ticket management, infrastructure monitoring, and remote hands assistance. Analyze and resolve incidents, escalating any complex issues to internal teams or vendors when necessary. Perform regular health checks and document any anomalies in data center facilities, IT, and network systems. Assist with equipment setup and relocation tasks, including rack stacking, intra-rack cabling, power cycling, and related activities. Supervise and escort vendors, contractors, and customers during their visits, deliveries, and installations. Carry out planned and on-the-fly maintenance activities in alignment with established SOPs/MOPs. Maintain detailed documentation of operational activities, update SOPs/EOPs, and ensure effective shift handover reporting. Engage in competency assessments, audits, and operational reviews. Adhere to safety protocols, PPE requirements, and the company code of conduct. Qualifications A minimum of ITE or Polytechnic Diploma in Engineering or a related field. 1 to 2 years of relevant experience in a Data Center environment. Proficiency with ticketing tools, monitoring systems, and incident escalation processes. Hands-on experience with cabling, power cycling, hot swapping, tape management, and basic server/network troubleshooting. Excellent verbal and written communication skills in English. Willingness to commit to 12-hour rotating shifts (day/night) and be available for standby as needed.

Join our dynamic team as a Data Center IT Operator at NCS, where you will play a crucial role in ensuring the smooth operation of our data center facilities. Your responsibilities will include monitoring and maintaining data center infrastructure, troubleshooting hardware and software issues, and providing technical support to ensure optimal performance.

Join our dynamic team at NCS as a Data Center IT Operator!If you are passionate about exceeding expectations, striving for excellence, and seamlessly integrating people with technology, we want to hear from you!Your responsibilities will include:Providing 24/7 operational support for Data Center (DC) activities during shifts.Managing the IT equipment hardware inventory within individual racks at the Data Center.Overseeing on-site activities such as site preparations, network cabling, electrical wiring, air-conditioning, power supply testing (including generators), and system maintenance.Coordinating preventive maintenance for downstream infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV, and access control systems.Operating the Electronic Visitation Management System, ensuring timely and accurate updates for authorizations and access requests.Providing Remote Hand Support, including media management, visual inspections, rebooting devices, physical connections/disconnections of HDDs, network cable connectivity tests, and fiber SFP insertions.Handling media with integrity to ensure data security and usability for future use, including off-site storage.Monitoring Data Center facilities for optimal performance, including UPS, power, temperature control, humidity, and water detection sensors.Monitoring IT systems and network infrastructure for incidents.Escalating incidents as necessary, ensuring timely responses and appropriate resolution based on criticality and Service Level Agreements (SLAs).Managing escalations of high-impact system failures, tracking incidents until resolution.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

About Us:Xcellink is a leading Fortune 500 IT services provider, leveraging cutting-edge technology to deliver essential IT services that create significant business value. We pride ourselves on being an employer of choice, committed to fostering a culture of inclusion, belonging, and corporate citizenship within Singapore.Your Role:Oversee inventory management tracking.Manage infrastructure cable organization and cabling inventory tracking, including installation, planning, and design.Participate in design and engineering tasks.Facilitate cable installation and planning processes.Validate bill of materials (BOMs) for cable materials.Maintain stock levels of necessary items.Administer inventory systems efficiently.Handle patch management, including installation, removal, management, and troubleshooting.Conduct device validation.

Bosch Group is seeking a Data Center Technician for a 2-year contract based in Singapore. This role centers on supporting the daily operations of Bosch's data center facilities, with a strong emphasis on hands-on work and reliable system performance. Key responsibilities Monitor and maintain data center equipment and server infrastructure to ensure stable performance Troubleshoot technical issues as they occur, resolving problems to minimize downtime Assist in keeping all facility systems running smoothly and continuously Who will thrive in this role This contract position is well suited to individuals interested in technology and data management. It offers the chance to build practical skills by working directly with data center systems in a busy, hands-on environment.

About Us:Xcellink is a leading Fortune 500 global IT services provider, recognized for harnessing the power of technology to deliver mission-critical IT services that significantly impact businesses. We are proud to be an employer of choice, committed to fostering a culture of inclusion, belonging, and corporate citizenship in Singapore.Position Overview:Responsible for tracking inventory management.Oversee infrastructure cable management and cabling inventory tracking, including installation, planning, and design.Engage in design and engineering tasks.Facilitate cable installation and planning.Validate cable material Bills of Materials (BOMs).Maintain an accurate stock of inventory items.Manage the inventory system effectively.Handle patch management, including installation, removal, management, and troubleshooting.Conduct device validation.

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.

About Us:As a Fortune 500 leader in global IT services, we harness technology to deliver mission-critical IT solutions that drive substantial business outcomes. We pride ourselves on being an Employer of Choice, committed to cultivating a workplace that values inclusion, belonging, and corporate responsibility within Singapore.Position Overview:We are seeking a dedicated Data Center Support Specialist to oversee various operations within our colocation facilities. This role requires a proactive approach to monitoring, access control, and logistics management to ensure seamless service delivery.Colocation Room Oversight: Conduct regular inspections of the colocation area, documenting conditions and promptly addressing any discrepancies.Visitor Management: Guide visitors without ID cards, ensuring they are assisted and directed appropriately.System Monitoring: Respond swiftly to alerts from the customer monitoring system, ensuring timely resolution of issues.Access Management: Review and manage entry applications from internal staff and customers, adhering to established access protocols.Shipping and Receiving: Handle shipment applications by verifying, registering, and managing packages while coordinating with delivery personnel.Common Facilities Management: Schedule and manage common facility usage to optimize resource allocation.Rental Item Oversight: Verify the condition and availability of rental items, ensuring necessary repairs or cleaning are carried out.Remote Hands Support: Provide basic remote assistance by handling customer requests and maintaining logs for billing purposes.

The Company:A prominent utilities enterprise is expanding its operations and is seeking a dedicated IT Support Officer to join their Data Center team.The Role:As an IT Support Officer, your responsibilities will include: Overseeing, controlling, and executing batch jobs according to production job plans as required. Monitoring file transfers between internal and external systems and scheduled batch jobs closely, responding to alerts promptly. Maintaining and updating the Standing Operating Procedures (SOP). Ensuring incidents are reported correctly and prioritized for timely resolution. Providing regular updates and ensuring proper follow-through until issues are resolved. Collaborating with the team on operational support for application systems projects, including batch job scheduling and automation, Operations Acceptance Testing, and application deployment to production. Reporting any security breaches and escalating emergencies to the supervisor without delay. Conducting proactive monitoring of critical systems and infrastructure services through a centralized IT Operations Management system. Escalating issues and following up with the necessary support teams as required. Addressing operational job failures and ensuring incident reports are closed by the SLA deadline. Performing any other duties as assigned.

About Us:Xcellink is a Fortune 500 global leader in IT services, harnessing technology to deliver mission-critical IT solutions that drive significant business outcomes. As an Employer of Choice, we are dedicated to cultivating a culture of inclusion, belonging, and corporate social responsibility in Singapore.Position Overview:We are seeking a diligent Data Center Support Specialist to join our team. The successful candidate will play a vital role in maintaining the operational integrity of our colocation facilities through a series of critical responsibilities:Colocation Room Oversight: Conduct regular patrols of the colocation area, documenting the condition of critical zones and reporting any anomalies.Visitor Management: Assist visitors without Personal ID cards, providing necessary guidance and directions.Alarm Response: Address alerts from our monitoring system promptly, taking appropriate action to resolve reported issues.Access Management: Review and manage entry applications to ensure compliance with access protocols.Shipping and Receiving: Oversee the management of shipping applications, including receipt and registration of parcels, checking delivery slips, and coordinating with delivery services.Facility Coordination: Effectively manage common facilities and rental items, ensuring their availability and proper condition.Remote Hands Support: Provide basic remote assistance as needed, maintain accurate operation logs, and manage run books for operational efficiency.

Turner Townsend is seeking a skilled Data Center Planner / Scheduler to join our dynamic team in Singapore. In this critical role, you will be responsible for the planning and scheduling of complex projects within our data center operations. You will collaborate with various stakeholders to ensure timely project execution and adherence to quality standards.

About Us:Xcellink is a prestigious Fortune 500 IT Services Leader that leverages cutting-edge technology to deliver mission-critical IT solutions that drive significant business results. We pride ourselves on being an Employer of Choice, dedicated to nurturing a culture of inclusion, belonging, and corporate responsibility right here in Singapore.Your Role:Colocation Room Oversight: Conduct regular inspections of the colocation room as per a set schedule, documenting the condition of critical areas and addressing or reporting any discrepancies to the relevant personnel.Visitor Guidance: Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Management: Respond swiftly to alerts from the customer device monitoring system, taking appropriate actions to resolve any issues.Data Center Access Management: Oversee entry applications by reviewing pre-entry requests from staff or clients to ensure compliance with access protocols.Shipping Coordination: Manage incoming and outgoing shipments by receiving, verifying, and registering shipping requests, storing and tagging parcels for future reference, and coordinating with delivery services.Receiving Oversight: Check and register incoming packages from shipping companies, ensuring proper storage and tagging for customer retrieval.Facility Management: Efficiently manage and schedule the use of common facilities to optimize resource utilization.Rental Item Oversight: Verify the presence and condition of rental items nightly, ensuring cleanliness and the request for repairs when necessary.Carry-in/Carry-out Management: Facilitate the process of checking and scheduling carry-in/out requests, ensuring proper documentation.Remote Support Services: Provide essential remote assistance by addressing customer requests via calls or emails, ensuring all conditions are fulfilled prior to performing operations, and maintaining logs for billing purposes.

We are seeking a highly skilled and motivated Project Manager for our Data Center division to oversee and manage projects within our expanding portfolio. In this role, you will play a crucial part in ensuring the successful execution of data center projects, working collaboratively with cross-functional teams to deliver on time and within budget.Your responsibilities will include project planning, resource allocation, budgeting, and stakeholder management. You will leverage your expertise in data center operations and project management to drive efficiency and innovation.

About Us:Xcellink is seeking dynamic and motivated individuals to join our team as Data Center Support Specialists. In this critical role, you will utilize your skills to protect information systems and facilitate secure operations in our data center.Your Responsibilities:Colocation Room Management:Conduct regular inspections of the colocation area based on a set schedule, documenting the state of essential zones and reporting any anomalies to the relevant personnel.Visitor Guidance:Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Oversight:Quickly respond to alerts generated by the customer device monitoring systems, ensuring timely resolution of issues.Customer Entry Management:Process entry requests by reviewing applications from internal personnel or customers to guarantee adherence to established access protocols.Shipping Oversight:Receive, verify, and log shipping requests, manage parcel storage and tagging, and coordinate with delivery services.Receiving Management:Handle incoming deliveries, ensure proper registration of receiving applications, and manage parcel storage before handing them to customers.Facility Management:Efficiently manage and schedule the use of common facilities to optimize resources and maintain smooth operations.Rental Item Oversight:Verify the availability and condition of rental items such as tools and monitors on a nightly basis, ensuring items are cleaned or repaired as needed.Carry-In/Out Management:Oversee the process of managing carry-in/out requests, ensuring proper scheduling and documentation.Remote Hands Service:Provide basic remote support services by addressing customer requests and maintaining operational logs for billing purposes.Ensure run books are organized and accessible for operational effectiveness.Customer Notifications:Regularly inform customers of updates and relevant information regarding their services.

Role Overview Turner Townsend is hiring an Integration Manager focused on Data Center operations in Singapore. This position leads the integration of systems and processes to maintain strong performance and reliability across data center environments. What You Will Do Oversee integration projects for data centers, managing each phase from planning through delivery Coordinate with cross-functional teams to implement new systems and improve existing workflows Ensure integrated systems operate smoothly and meet reliability standards Promote efficiency and support innovation within data center operations

Role Overview Turner Townsend is hiring an Energy Marshal for its Data Center in Singapore. This position focuses on managing energy use and supporting compliance with environmental requirements. The Energy Marshal plays a key part in advancing energy efficiency and supporting sustainable operations within the facility. What You Will Do Oversee energy consumption across the data center and ensure adherence to environmental standards. Work with teams from different functions to introduce and track energy-saving measures. Monitor performance metrics related to energy use and sustainability. Analyze data to spot trends, identify areas for improvement, and recommend solutions that lower the facility’s carbon footprint. What We Look For Strong analytical skills and attention to detail. Experience working with cross-functional teams. Commitment to sustainability and energy efficiency. Ability to identify and implement process improvements.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.