About the job
About the Role
Join our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.
Key Responsibilities
- Lead and manage the DC shift team to guarantee efficient daily operations.
- Schedule shifts, supervise handovers, and track completion of tasks.
- Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.
- Oversee incident management, ticketing, and service requests in accordance with established SOPs.
- Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.
- Facilitate onboarding, training, and performance evaluations of shift team members.
- Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.
- Represent the shift team in audits, reviews, and stakeholder meetings.
- Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

