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Experience Level
Experience
Qualifications
RequirementsMinimum Diploma in IT, Engineering, or a related discipline. At least 3 years of experience in a Data Centre environment, with a minimum of 2 years in a leadership capacity. Exceptional leadership, analytical, and problem-solving abilities. Strong communication and interpersonal skills; capability to create SOPs, reports, and formal communications. Proactive mindset with demonstrated initiative in managing operations and incidents. Ability to effectively coach, mentor, and oversee team members. Willingness to work 12-hour rotating shifts (day and night).
About the job
About the Role
Join our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.
Key Responsibilities
Lead and manage the DC shift team to guarantee efficient daily operations.
Schedule shifts, supervise handovers, and track completion of tasks.
Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.
Oversee incident management, ticketing, and service requests in accordance with established SOPs.
Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.
Facilitate onboarding, training, and performance evaluations of shift team members.
Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.
Represent the shift team in audits, reviews, and stakeholder meetings.
Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.
About Xcellink
Xcellink is a leading provider of innovative data centre solutions, dedicated to delivering excellence in operations and services. With a commitment to fostering a collaborative and dynamic work environment, we empower our employees to thrive and contribute to our mission of operational excellence.
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