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Data Center Operations Shift Technician

XcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, candidates should possess the following qualifications: A minimum of ITE or Polytechnic Diploma in Engineering or a related field. 1 to 2 years of experience in a Data Center setting. Familiarity with ticketing systems, monitoring tools, and incident escalation protocols. Practical experience in cabling, power cycling, hot swapping, tape management, and basic troubleshooting. Strong communication skills in English, both spoken and written. Availability to work 12-hour rotational shifts and readiness for standby duties.

About the job

Responsibilities

  • Execute daily operational tasks, including ticket management, infrastructure monitoring, and remote hands assistance.
  • Analyze and resolve incidents, escalating any complex issues to internal teams or vendors when necessary.
  • Perform regular health checks and document any anomalies in data center facilities, IT, and network systems.
  • Assist with equipment setup and relocation tasks, including rack stacking, intra-rack cabling, power cycling, and related activities.
  • Supervise and escort vendors, contractors, and customers during their visits, deliveries, and installations.
  • Carry out planned and on-the-fly maintenance activities in alignment with established SOPs/MOPs.
  • Maintain detailed documentation of operational activities, update SOPs/EOPs, and ensure effective shift handover reporting.
  • Engage in competency assessments, audits, and operational reviews.
  • Adhere to safety protocols, PPE requirements, and the company code of conduct.

Qualifications

  • A minimum of ITE or Polytechnic Diploma in Engineering or a related field.
  • 1 to 2 years of relevant experience in a Data Center environment.
  • Proficiency with ticketing tools, monitoring systems, and incident escalation processes.
  • Hands-on experience with cabling, power cycling, hot swapping, tape management, and basic server/network troubleshooting.
  • Excellent verbal and written communication skills in English.
  • Willingness to commit to 12-hour rotating shifts (day/night) and be available for standby as needed.

About Xcellink

Xcellink is a leading provider of data center solutions, committed to delivering exceptional service and support in the field of data management and operations. Join us and be part of a dynamic team dedicated to excellence in technology and infrastructure.

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