About the job
The Data Center Operations Manager for Managed Services is pivotal in overseeing the daily operations and management of our U. S.-based data center environments, which support both internal systems and clients of InterSystems. This role is crucial for ensuring high availability, operational excellence, and adherence to compliance standards across third-party facilities while maintaining close collaboration with our internal infrastructure, platform, and application teams.
The manager will lead the operations staff and vendor teams, manage relationships with colocation providers, and support cutting-edge infrastructure platforms, including software-defined storage, converged infrastructure, and containerized environments.
Key Responsibilities
Data Center Operations
- Oversee daily operations at multiple colocation data center facilities, acting as the primary contact for operational issues.
- Coordinate remote assistance, scheduled maintenance, and incident responses with colocation providers.
- Ensure the reliability and availability of power, cooling, space, network connectivity, and physical security.
- Lead incident management efforts and conduct root cause analyses (RCA) involving both internal teams and external providers.
- Maintain and enforce standard operating procedures (SOPs), runbooks, access protocols, and escalation paths.
Infrastructure & Platform Support
- Support enterprise-level infrastructure platforms, including:
- Dell PowerFlex and other software-defined storage systems.
- Nutanix and VMware converged infrastructure.
- Kubernetes platforms (e.g., Spectro Cloud-managed environments).
- Collaborate with Systems, Platform, and Cloud teams to facilitate hardware lifecycle events, upgrades, and capacity expansions.
- Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities.
Team Leadership
- Lead and develop the data center operations staff and contractors supporting colocation environments.
- Define staffing models, on-call rotations, and escalation coverage.
- Encourage operational discipline, enhance documentation quality, and promote continuous improvement.
Vendor & Provider Management
- Manage relationships with colocation providers, hardware vendors, network carriers, and service partners.
- Oversee service-level agreements (SLAs), maintenance coordination, access controls, and service delivery.
- Assist in contract reviews and renewals.

