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Data Center IT Operator

NCSSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

What we’re looking for:A diploma in Computer Information Systems or a related field. A minimum of 2 years of experience in Data Center Operations Support and Batch Management. Proactive mindset with a customer-oriented attitude. Able to work independently and achieve goals. A strong team player. Excellent communication and interpersonal skills. Willingness to work shifts to support round-the-clock Data Center operations. Preferred skills:Familiarity with Control-M 9.0.19.x Fundamentals, Basic SAP, Data Center Operations Support, and ITIL methodologies.

About the job

Join our dynamic team at NCS as a Data Center IT Operator!

If you are passionate about exceeding expectations, striving for excellence, and seamlessly integrating people with technology, we want to hear from you!

Your responsibilities will include:

  • Providing 24/7 operational support for Data Center (DC) activities during shifts.
  • Managing the IT equipment hardware inventory within individual racks at the Data Center.
  • Overseeing on-site activities such as site preparations, network cabling, electrical wiring, air-conditioning, power supply testing (including generators), and system maintenance.
  • Coordinating preventive maintenance for downstream infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV, and access control systems.
  • Operating the Electronic Visitation Management System, ensuring timely and accurate updates for authorizations and access requests.
  • Providing Remote Hand Support, including media management, visual inspections, rebooting devices, physical connections/disconnections of HDDs, network cable connectivity tests, and fiber SFP insertions.
  • Handling media with integrity to ensure data security and usability for future use, including off-site storage.
  • Monitoring Data Center facilities for optimal performance, including UPS, power, temperature control, humidity, and water detection sensors.
  • Monitoring IT systems and network infrastructure for incidents.
  • Escalating incidents as necessary, ensuring timely responses and appropriate resolution based on criticality and Service Level Agreements (SLAs).
  • Managing escalations of high-impact system failures, tracking incidents until resolution.

About NCS

NCS stands as a premier technology services provider operating across the Asia Pacific region in over 20 countries. We specialize in delivering consulting, digital services, technology solutions, and more. At NCS, we believe in leveraging technology's power to create extraordinary outcomes, generating lasting value and impact for our clients, communities, and workforce. Our diverse team of 12,000 professionals has successfully executed large-scale, mission-critical projects for governments and enterprises across Singapore and the APAC region.

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