Danish Speaking Digital Trust & Safety Analyst - Sofia, Bulgaria

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.

Join Mercier Consultancy MD as a Danish Customer Support Analyst, a thrilling opportunity based in Sofia with fully funded relocation. Immerse yourself in the dynamic world of financial technology, offering top-tier support to Danish-speaking clients. If you have a passion for FinTech and exceptional customer service skills, we encourage you to become part of our innovative team.Key ResponsibilitiesProvide outstanding customer support to Danish-speaking clients via phone, email, and chat.Address inquiries related to FinTech products and services with precision and professionalism.Investigate customer issues, troubleshoot effectively, and deliver prompt resolutions.Document customer interactions accurately within CRM systems for quality assurance and reporting.Work closely with technical and product teams to escalate and resolve complex issues.Stay updated on FinTech trends and developments to enhance customer support.

Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to provide a generous relocation package for candidates eager to embrace this exciting opportunity. This position is perfect for individuals passionate about delivering exceptional customer service.In this role, you will support our Danish-speaking customers via multiple communication channels, including phone, email, and chat. Your efforts will be vital in ensuring our customers receive the assistance they need, contributing to a seamless experience with our services.Key Responsibilities Provide outstanding customer service in both Danish and English Resolve customer inquiries, concerns, and issues promptly Keep accurate records of customer interactions in our CRM system Collaborate with various teams to ensure customer complaints are addressed timely Enhance customer satisfaction by gathering and analyzing feedback Stay informed about our product offerings and updates Participate in training sessions to continually improve service delivery

Join Mercier Consultancy MD as a Danish-Speaking Solutions Consultant in our vibrant Sofia office, complete with a fully funded relocation package! This position offers a unique chance to enhance your career while residing in one of Europe's most dynamic capitals. You will work closely with clients to identify their needs and provide tailored, innovative solutions that align with their business objectives.Key Responsibilities Engage with Danish-speaking clients to evaluate their needs and craft effective solutions. Deliver customized consultancy solutions that tackle client challenges and capitalize on opportunities. Serve as a trusted advisor, sharing insights and recommendations based on industry trends and best practices. Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions. Offer training and continuous assistance to clients to optimize product use. Stay updated on market trends to consistently improve the quality of client service.

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in the dynamic city of Sofia. As a vital member of our client’s customer service team, you will provide outstanding support to Greek-speaking clients, assisting them with a variety of inquiries about our products and services.Key Responsibilities Engage with Greek-speaking customers via phone, email, and chat, addressing their inquiries and offering effective solutions. Provide accurate information regarding our products, services, and account management. Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. Document all customer interactions in the CRM system to maintain consistent support and identify areas for improvement. Collaborate with colleagues and other departments to enhance customer service processes. Stay informed about company products, promotions, and policies to provide accurate information to customers.

Role Overview Mercier Consultancy Group is looking for Danish speakers interested in relocating to Sofia, Bulgaria. This role involves working with a range of clients, using Danish language skills to support and assist them. The company offers a full relocation package to help with the move. What You Will Do Communicate with clients in Danish, handling questions and requests Deliver service and support that meets client needs Help ensure clear communication and positive client experiences Relocation Support Full relocation package provided for moving to Sofia, Bulgaria Assistance to help make the transition as smooth as possible Location Details This position is based in Sofia, Bulgaria. The listing appears as remote from Lisbon, Portugal, but the actual work location is Sofia with relocation support.

About the Role Mercier Consultancy Group is hiring a French-Speaking Customer Service Agent to join its team in Sofia, Bulgaria. This position is remote for candidates based in Paris, Île-de-France, France, and includes paid relocation to Sofia. What to Expect Work in an international setting and support customers in French. Mercier Consultancy Group provides assistance with moving to Sofia, helping you settle in and focus on your career in customer service.

Join the dynamic team at Mercier Consultancy as an Italian-Speaking Customer Solutions Consultant in Sofia, Bulgaria. We offer comprehensive relocation support to help you transition seamlessly into your new role. In this position, you will be responsible for delivering exceptional customer service and personalized solutions to our Italian-speaking clientele, ensuring their satisfaction and success.This is an exciting opportunity to work in a collaborative environment where you will handle client inquiries, troubleshoot issues, and provide tailored solutions that align with our clients' needs. As part of our team, you will enjoy career growth opportunities and a supportive atmosphere in Sofia.

Join Mercier Consultancy as we provide an exceptional opportunity for German-speaking professionals looking to work in the beautiful city of Sofia, Bulgaria. Enjoy a fully paid relocation while you embrace Bulgaria's rich culture and contribute your language skills in a dynamic and fulfilling work environment.Key ResponsibilitiesDeliver outstanding customer service in German, addressing inquiries and concerns via phone, email, and chat.Support clients with a range of tasks, including account management, providing product information, and troubleshooting.Work collaboratively with team members to ensure a seamless customer experience across all service platforms.Keep precise records of customer interactions in our CRM system to enable effective communication and follow-ups.Engage in market research to stay informed about industry trends and enhance service offerings based on customer insights.Attend training sessions to continuously develop your product and service knowledge.

Join Mercier Consultancy Group, a leading consultancy firm, as we seek enthusiastic Italian-speaking professionals to become part of our vibrant team in Sofia, Bulgaria! This is a remarkable opportunity for you to work abroad with fully covered relocation, while utilizing your Italian language skills in a multicultural environment. You will interact with clients, provide support across various business operations, and play a vital role in our company’s success.Key Responsibilities Engage with Italian-speaking clients, providing assistance and support across diverse services. Handle customer inquiries via phone, email, and chat, ensuring exceptional service quality. Perform administrative tasks related to client accounts and internal processes. Collaborate with team members to meet operational goals and enhance customer satisfaction. Accurately document and update client information in the company’s databases and CRM systems. Keep informed about company products, services, and industry trends to deliver precise information.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

Are you ready to start an exciting new chapter in Bulgaria? Mercier Consultancy MD is delighted to present a fantastic opportunity for German-speaking professionals to join our team in Sofia, with all relocation expenses fully covered! We are on the lookout for dynamic individuals who are eager to provide exceptional customer service and immerse themselves in the rich and vibrant Bulgarian culture.Key Responsibilities Deliver outstanding customer support to our German-speaking clients through various communication channels, including phone, email, and chat. Proactively address customer inquiries and concerns with a solutions-oriented mindset, ensuring the highest level of service. Assist clients by providing product information, service guidance, and detailed instructions as necessary. Work collaboratively with internal teams to guarantee seamless service delivery and uphold customer satisfaction. Accurately document customer interactions and feedback in our CRM system. Stay updated on company services and developments to provide the best assistance to clients.

Role Overview Mercier Consultancy MD is hiring a Hungarian Speaking Customer Agent. This remote role is based in Miskolc, Borsod-Abaúj-Zemplén, Hungary, with full relocation support to Sofia, Bulgaria. The position suits Hungarian speakers interested in working with international clients and supporting customers across multiple channels. Main Responsibilities Deliver customer support in Hungarian by phone, email, and chat. Respond to questions, handle complaints, and resolve issues efficiently. Record all customer interactions accurately in the CRM system. Work with other teams to improve service and customer experience. Keep current on company products, policies, and industry developments. Relocation Support This position includes a fully paid relocation package to Sofia, Bulgaria.

Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.Key ResponsibilitiesProvide outstanding customer service in both Slovak and English via various communication channels.Efficiently respond to customer queries and resolve issues with professionalism.Document customer interactions and resolutions accurately in our CRM system.Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.Gather customer feedback to guide service enhancements.Stay updated about our products and services to assist customers effectively.Participate in ongoing training to improve customer service skills.

Join Mercier Consultancy MD and embark on an exciting journey as a German Speaking Payment Support Specialist in the dynamic FinTech sector. This role not only offers a fully paid relocation package to Greece but also the chance to enjoy a fulfilling career while experiencing the enchanting Mediterranean lifestyle.As an integral part of our team, you will provide outstanding payment support to our German-speaking clients, ensuring they receive unparalleled service and assistance throughout their financial transactions.Key Responsibilities Deliver exceptional payment support to German-speaking clients via phone, email, and chat. Address customer inquiries regarding payment processing and resolve issues promptly. Guide clients in utilizing our payment solutions and educate them about our platform. Accurately document client interactions and feedback for ongoing improvement. Collaborate with internal teams to enhance service quality and create user-friendly solutions. Stay informed on the latest trends in payment solutions and FinTech innovations to better serve our clients.

Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.Key ResponsibilitiesProvide exemplary customer service in both Italian and English through various communication channels.Respond promptly and professionally to customer inquiries, concerns, and requests.Maintain accurate records of all customer interactions within our CRM system.Work collaboratively with internal teams to ensure effective resolution of customer challenges.Collect and evaluate customer feedback to contribute to service enhancements.Stay updated on product offerings and organizational developments.Participate in ongoing training to refine your customer service skills.

Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.Key ResponsibilitiesProvide outstanding customer service in both French and English via multiple communication channels.Manage customer inquiries, complaints, and feedback efficiently.Accurately record all interactions in our Customer Relationship Management (CRM) system.Work collaboratively with other departments to deliver comprehensive solutions.Analyze customer feedback to drive service improvements.Stay informed about our products and services to offer knowledgeable assistance.Participate in ongoing training to refine your service skills.

Join Mercier Consultancy as a Romanian-Speaking Customer Solutions Consultant in Sofia, Bulgaria, and enjoy fully paid relocation assistance. In this pivotal role, you will act as a trusted advisor to our Romanian-speaking clients, delivering personalized solutions aimed at improving customer satisfaction and driving business success.Our dynamic and collaborative work environment will require you to address customer inquiries, resolve issues, and provide tailored support that aligns with client needs. This is an exceptional opportunity for professional development, complemented by comprehensive relocation support.Key Responsibilities Promptly address and effectively manage customer inquiries from Romanian-speaking clients Design and implement customized solutions to meet specific client requirements Work closely with internal teams to ensure timely solutions to client issues Maintain accurate records of customer interactions and solutions provided Identify and propose enhancements to service quality and customer experience Assist with client onboarding and training initiatives Stay updated on the latest company products, services, and industry trends

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.