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Danish Speaking Customer Service Representative - Relocation to Sofia, Bulgaria

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications Fluency in Danish and English with strong verbal and written communication skills Previous experience in customer service is advantageous, especially in related sectors Excellent problem-solving skills and a proactive, positive attitude Able to thrive in a fast-paced, multitasking environment Exceptional attention to detail and strong organizational abilities Genuine commitment to delivering outstanding service to customers Experience with customer relationship management tools is a plus

About the job

Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to provide a generous relocation package for candidates eager to embrace this exciting opportunity. This position is perfect for individuals passionate about delivering exceptional customer service.

In this role, you will support our Danish-speaking customers via multiple communication channels, including phone, email, and chat. Your efforts will be vital in ensuring our customers receive the assistance they need, contributing to a seamless experience with our services.

Key Responsibilities

  • Provide outstanding customer service in both Danish and English
  • Resolve customer inquiries, concerns, and issues promptly
  • Keep accurate records of customer interactions in our CRM system
  • Collaborate with various teams to ensure customer complaints are addressed timely
  • Enhance customer satisfaction by gathering and analyzing feedback
  • Stay informed about our product offerings and updates
  • Participate in training sessions to continually improve service delivery

About Mercier Consultancy

Mercier Consultancy is dedicated to providing top-tier consultancy services, fostering a culture of excellence and customer satisfaction. Our team thrives on collaboration and innovation, making us a leader in the industry.

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