About the job
Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to provide a generous relocation package for candidates eager to embrace this exciting opportunity. This position is perfect for individuals passionate about delivering exceptional customer service.
In this role, you will support our Danish-speaking customers via multiple communication channels, including phone, email, and chat. Your efforts will be vital in ensuring our customers receive the assistance they need, contributing to a seamless experience with our services.
Key Responsibilities
- Provide outstanding customer service in both Danish and English
- Resolve customer inquiries, concerns, and issues promptly
- Keep accurate records of customer interactions in our CRM system
- Collaborate with various teams to ensure customer complaints are addressed timely
- Enhance customer satisfaction by gathering and analyzing feedback
- Stay informed about our product offerings and updates
- Participate in training sessions to continually improve service delivery

