company

Cyber Security Support Agent

Gen DigitalTempe, AZ
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Quickly navigate multiple systems to resolve customer inquiries related to Norton and LifeLock. Exhibit empathy, compassion, and professionalism in all interactions with members. Build strong relationships using needs-based selling techniques and effective communication skills. Address and resolve member conflicts or dissatisfaction to maintain loyalty. Continuously enhance product knowledge to provide exceptional customer support.

About the job

About Gen Digital

Gen Digital provides cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. The company’s brands include Norton, Avast, LifeLock, and MoneyLion. Gen Digital’s mission centers on digital freedom and financial empowerment for the first digital generations.

The team values innovation, collaboration, and a diversity of perspectives. Employees are encouraged to debate ideas, learn continuously, and work together to protect consumers and improve their digital and financial lives. Gen Digital offers flexibility, competitive pay, benefits, and well-being programs.

Role Overview: Cyber Security Support Agent

This role is based in Tempe, AZ. Cyber Security Support Agents serve as the first point of contact for customers using Norton and LifeLock products. The position focuses on product support, account management, and helping members navigate the online portal.

What You Will Do

  • Respond to customer inquiries about product support and account management
  • Guide members through portal and browser navigation
  • Provide light technical assistance, such as software downloads
  • Educate customers about products and features
  • Identify opportunities to expand services and support revenue growth

What We Look For

  • Empathy and strong communication skills
  • Negotiation ability
  • Critical thinking and multitasking
  • Comfort troubleshooting basic technical issues
  • Alignment with Gen Digital’s values and culture

About Gen Digital

Gen Digital is a global leader in cybersecurity and online safety, providing innovative solutions that empower individuals to manage and protect their digital and financial lives. With a commitment to diversity, collaboration, and customer-centric values, Gen Digital aims to safeguard users worldwide.

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