About the job
About Gen Digital
Gen Digital provides cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. The company’s brands include Norton, Avast, LifeLock, and MoneyLion. Gen Digital’s mission centers on digital freedom and financial empowerment for the first digital generations.
The team values innovation, collaboration, and a diversity of perspectives. Employees are encouraged to debate ideas, learn continuously, and work together to protect consumers and improve their digital and financial lives. Gen Digital offers flexibility, competitive pay, benefits, and well-being programs.
Role Overview: Cyber Security Support Agent
This role is based in Tempe, AZ. Cyber Security Support Agents serve as the first point of contact for customers using Norton and LifeLock products. The position focuses on product support, account management, and helping members navigate the online portal.
What You Will Do
- Respond to customer inquiries about product support and account management
- Guide members through portal and browser navigation
- Provide light technical assistance, such as software downloads
- Educate customers about products and features
- Identify opportunities to expand services and support revenue growth
What We Look For
- Empathy and strong communication skills
- Negotiation ability
- Critical thinking and multitasking
- Comfort troubleshooting basic technical issues
- Alignment with Gen Digital’s values and culture

