CX Project Manager with Genesys Cloud Expertise

About the Role AECOM is hiring a Senior Project Manager for its Aviation sector in Mexico City. This position leads complex aviation infrastructure projects from planning through completion. The Senior Project Manager is responsible for delivering projects on schedule, within defined scope, and according to budget requirements. What You Will Do Oversee all phases of aviation infrastructure projects, from initiation through closeout Monitor progress to ensure projects meet deadlines and budget targets Coordinate with clients, contractors, and internal teams to keep work on track Address challenges as they arise to maintain project quality and client satisfaction About AECOM AECOM is a global company focused on infrastructure and environmental solutions. The team in Mexico City works on projects that shape the future of aviation and transportation.

The IT Infrastructure Project Manager is instrumental in the successful delivery of technology infrastructure for Data Centers and office environments. This pivotal position emphasizes the planning, coordination, and execution of IT connectivity infrastructure, encompassing structured cabling, communications room setups, ELV systems, and network hardware installations.Key ResponsibilitiesDesign & Technical CoordinationWork collaboratively with construction teams to establish MDF/IDF room specifications, addressing quantity, layout, cooling, and power requirements.Craft designs for passive IT infrastructure, incorporating structured cabling and ELV (extra-low-voltage) systems.Engage with network engineers to ensure comprehensive network and Wi-Fi design that aligns with deployment standards.Develop comprehensive infrastructure design packages in accordance with client guidelines and participate in design reviews prior to issuing work orders.Ensure meticulous planning for network hardware installation (switches, racks, patch panels, etc.).Project Delivery & ExecutionOversee the end-to-end delivery of IT infrastructure, coordinating with general contractors, cabling vendors, MEP teams, and network engineers.Prepare project proposals, RFPs, cost estimates, and preliminary timelines.Participate in site meetings, documenting actions and maintaining thorough project records.Monitor installation quality and progress across cabling, ELV, networking, and MEP interfaces.Utilize project management tools to keep project statuses, risks, issues, changes, and timelines updated.Manage alterations in design, change orders, and documentation for project closure.Ensure that client specifications are met efficiently and cost-effectively.Quality & ComplianceConduct field inspections and monitor compliance with cabling, MDF/IDF, and network installation standards.Maintain structured documentation throughout the project lifecycle.Communicate proactively with stakeholders regarding project milestones and challenges.

Wizeline seeks a Project Manager for infrastructure monitoring projects in Mexico City. This role centers on guiding teams to deliver monitoring solutions that match business objectives and project specifications. Role overview The Project Manager will oversee the planning and execution of infrastructure monitoring initiatives. Responsibilities include tracking progress, coordinating with stakeholders, and making sure each project meets its defined requirements. Success in this position depends on the ability to keep projects moving and maintain alignment with business goals. Who succeeds here People who thrive in this role enjoy managing projects and can adjust to shifting priorities. A strong drive to move work forward and collaborate with others is essential. Location This position is based in Mexico City.

Join SGS as an Infrastructure Project Leader specializing in Control, Command, and Signaling. In this pivotal role, you will oversee infrastructure projects, ensuring they meet quality standards and are delivered on time and within budget. Your expertise will be essential in managing project teams to achieve strategic objectives while maintaining excellent communication with stakeholders.

Join Scopely as a Senior Technical Project Manager, where you will play a pivotal role in overseeing and guiding innovative projects that shape the future of mobile gaming. You will collaborate with cross-functional teams, ensuring that projects are delivered on time and meet high-quality standards. Your expertise in project management will be critical in navigating the complexities of technical integrations and delivering exceptional gaming experiences.

Join the PMG TeamRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and as a Fast Company Best Workplace for Innovators since 2022, PMG is a premier global independent marketing services and technology firm. We aim to empower individuals and brands to believe that anything is achievable. By harnessing collective success, PMG integrates business strategy, transformation, creativity, media, and analytics through our proprietary operating system, Alli, to deliver state-of-the-art digital solutions and inventive media strategies.With a diverse team of over 900 professionals worldwide, we partner with leading brands such as Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods, impacting more than 85 countries.

Fever is a technology platform focused on culture and live entertainment. The company’s mission is to make culture and entertainment more accessible, using proprietary technology and a data-driven approach to reshape how people experience live events. Fever’s platform reaches over 300 million people each month in more than 55 countries. Event creators use Fever’s analytics and technology to grow, innovate, and connect with new audiences. The company has partnered with organizations like Netflix, F.C. Barcelona, and Primavera Sound, delivering high-profile experiences and earning support from major global investors. Role Overview The Senior Strategic Project Manager will lead the planning, execution, and reporting for key live entertainment experiences. This role focuses on maximizing revenue, optimizing marketing and operations, and ensuring high-quality delivery across multiple cities. What You Will Do Drive strategic planning and execution for major live events Analyze marketing performance, audience growth, and sales data to inform decisions Collaborate with cross-functional teams to turn insights into measurable business results Work closely with your team lead to conceptualize, launch, and manage events from start to finish Partner with other departments to develop strategies for scaling events to new markets Team and Collaboration The team includes professionals with backgrounds at McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros. The environment is multicultural and collaborative, with a focus on delivering results and supporting each other’s growth. Location This position is based in Mexico City.

Turner Townsend is seeking a Senior Project Manager with a focus on hotel construction development for projects across the Caribbean. This position is based in Mexico City and centers on leading major hospitality construction initiatives. Role overview This role involves overseeing all phases of hotel construction projects. The Senior Project Manager will coordinate teams and manage the delivery of high-profile developments that influence the region’s hospitality sector. What you will do Manage project schedules and budgets to ensure timely and cost-effective delivery Monitor construction activities to maintain quality standards throughout each phase Work closely with architects, engineers, clients, and contractors to align project goals and expectations Lead teams and foster collaboration among diverse stakeholders Requirements Extensive experience in project management, particularly in hotel or hospitality construction Strong attention to detail and organizational skills Proven ability to lead teams and drive successful project outcomes

Join our expanding SAP service line at Sika AG, where we are embarking on an exciting digital journey to leverage the latest features of S/4 HANA. As a vital member of our SAP team located in Mexico City, you will play a crucial role in driving innovative SAP Transportation Management (TM) projects that enhance our global operations.We are seeking an enthusiastic Senior Project Manager/Solution Architect - SAP TM (Transportation Management) who excels in managing complex projects and possesses a deep understanding of business dynamics. This role offers the chance to collaborate with external partners to achieve rapid project rollouts in a highly innovative environment.Key Responsibilities:Lead SAP TM projects from inception to successful execution.Develop comprehensive project plans with defined milestones and deliverables, effectively managing risks and stakeholder expectations.Oversee project timelines, budgets, and quality assurance.Drive group-wide digitalization initiatives, converting concepts into impactful solutions that enhance core business processes.Coordinate essential work packages across cross-functional teams to align with project objectives.Manage overall service relationships, including steering committees and project offices, between Sika, SI partners, and the Central SAP template team.Maintain transparency and proactive risk management throughout project lifecycles.Engage with senior stakeholders, ensuring sustainable delivery of solutions within the organization.Hands-on involvement with the SAP TM suite.Implement robust change, quality, and risk management protocols to mitigate disruptions.

ALTEN México is a leading firm in engineering and technology consulting, looking for a passionate Junior IT Project Manager to join our dynamic team. At ALTEN, we engage in a variety of technological projects across industries such as automotive, finance, telecommunications, and more, delivering tailored solutions to our clients.In this role, you will be tasked with facilitating the agile development process, training and guiding teams, removing obstacles, and promoting the use of standards and best practices. Additionally, you will manage projects utilizing both agile and traditional methodologies, ensuring the successful execution and delivery of products that align with business objectives.Key Responsibilities:Organize and facilitate agile ceremonies: daily stand-ups, planning sessions, reviews, and retrospectives.Collaborate with the Product Owner to manage the backlog and ensure compliance with timelines.Handle estimation and forecasting of user stories to ensure understanding of requirements.Identify and resolve impediments affecting team progress.Ensure product iterations are tested and released under an agile framework.Track traditional projects (Waterfall), providing transparency on progress and risks.Promote an agile culture and best practices within the team.

jobgether seeks an Executive Project Manager based in Mexico to guide major initiatives that support the company’s strategic direction. This position carries responsibility for delivering projects on time, managing budgets, and meeting quality expectations. Key Responsibilities Lead significant projects from initial planning stages through to completion Work closely with teams across different departments to ensure alignment and progress Track project milestones, manage risks, and adapt plans when circumstances change Build and maintain effective client relationships throughout each project Provide regular updates on project status, key milestones, and final outcomes to stakeholders Requirements Proven experience managing complex projects involving multiple teams or stakeholders Solid understanding of established project management methodologies Skill in identifying potential risks early and taking action to address them Strong communication abilities and talent for building relationships Demonstrated proactive leadership and experience inspiring teams to achieve goals

Join our dynamic team at Turner Townsend as a Senior Project Manager specializing in Real Estate Construction Projects. Based in the vibrant city of Mexico City, you will lead complex construction initiatives, ensuring they are delivered on time, within budget, and to the highest quality standards.As a senior leader, you will leverage your expertise to drive project success, manage client relationships, and mentor junior staff. Your role will be pivotal in shaping our project delivery strategy and enhancing our reputation in the market.

As a reputable global transformation partner, Welocalize propels businesses forward by enabling brands and organizations to effectively connect with and grow their international audiences. Offering a wide range of multilingual content transformation services in translation, localization, and adaptation for over 250 languages, Welocalize boasts a robust network of more than 400,000 in-country linguistic resources. Pioneering advancements in language services, we provide high-quality training data transformation solutions tailored for NLP-driven machine learning, merging technology with human expertise to gather, annotate, and assess all varieties of content. Our dedicated team operates across North America, Europe, and Asia, delivering exceptional services to our global clientele in key markets. Visit us at www.welocalize.com.Main Purpose: The Translation Project Manager will play a pivotal role in ensuring the successful planning, execution, monitoring, delivery, and closure of client projects. This role involves collaborating with clients to understand their needs and engaging our global team to fulfill these requirements, developing tailored solutions in line with Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork. The ideal candidate will be a proactive and calm professional, adept at nurturing relationships with the entire project team and possessing the adaptability and enthusiasm to excel in a fast-paced environment. Please note that the working hours for this role will be 9am-6pm Pacific Time.

As a Translation Project Manager at welocalize, you will play a pivotal role in overseeing and managing translation projects from inception to completion. Your expertise will ensure that our clients receive high-quality translations that meet their specific needs and deadlines. You will collaborate with linguists and other project stakeholders to ensure smooth communication and project execution.

Join latamcent as a proactive and detail-oriented Project Manager, where you will play a vital role in managing client accounts and collaborating with internal teams. In this fast-paced environment, your organizational skills will shine as you oversee project timelines, deliverables, and execution to ensure successful project completion from initiation to delivery.You will closely collaborate with account teams, clients, and stakeholders to facilitate seamless project progression, ensuring clear communication and accountability throughout all phases.Your ResponsibilitiesProject Management & Team CoordinationAssist account teams to guarantee timely and high-quality delivery for all client initiatives.Oversee client action items, deliverables, promotions, and marketing calendar updates.Monitor tasks, timelines, and dependencies across various projects.Ensure effective communication between internal teams and external stakeholders.Document and communicate all responsibilities accurately.Marketing Calendar & PromotionsManage and update client marketing calendars and promotional schedules.Collaborate with internal teams to align marketing initiatives with agency goals.Serve as the primary contact for execution-related inquiries and updates.Ensure stakeholder alignment and communication at every project stage.Special Projects & OnboardingOversee the distribution of creative deliverables, ensuring accuracy and timely delivery.Facilitate new client onboarding by coordinating project setup, timelines, and resources.Collect and organize essential information for smooth transitions for new accounts.Work cross-functionally to position clients for long-term success.

At Coupa Software, we revolutionize business efficiency with our cutting-edge community-generated AI and industry-leading total spend management platform. Our innovative Coupa AI harnesses the power of trillions of dollars in direct and indirect spend data, connecting over 10 million buyers and suppliers globally. We empower organizations to make data-driven decisions that enhance profitability and optimize operating margins.Why Choose Coupa? **Innovative Technology**: We are pioneers in the tech landscape, utilizing advanced solutions to enhance our clients' operational efficiency and transparency in spending. **Collaborative Work Environment**: Our ethos revolves around teamwork and transparency, fostering a culture committed to excellence. **Global Influence**: Join our mission where your contributions yield measurable impacts on businesses and communities worldwide.Discover more about our culture on the Life at Coupa blog, where our employees share their experiences.Role of a Senior Engagement Manager at Coupa:As a Senior Engagement Manager, you will oversee the implementation of Coupa solutions across diverse client sites. Whether coordinating with our Professional Services team or collaborating with implementation partners, your focus will be on ensuring seamless project execution and successful 'go-live' outcomes for our customers.In this ambassadorial role, you will leverage your expertise to align system best practices with client business objectives, managing reporting, risk analysis, and resource allocation. Your responsibilities may require travel up to 50% of the time, both independently and as part of collaborative teams.

DaCodes is seeking a Salesforce Project Manager to join its remote team based in Mexico City. This position centers on leading complex Salesforce implementations for clients across Latin America and the United States. Role overview The Salesforce Project Manager plans, executes, and oversees Salesforce projects from initial concept through delivery. This work involves coordinating with business stakeholders, technical teams, and external vendors to ensure projects meet client needs and timelines. What you will do Lead end-to-end Salesforce implementation projects, managing all phases from planning to launch Collaborate with cross-functional teams, including developers, architects, UX/UI designers, and QA testers Work directly with clients to understand requirements and deliver solutions that support their operations Supervise project progress, resolve issues, and ensure deliverables meet quality standards Requirements Extensive experience managing Salesforce projects Proven ability to lead complex implementations involving multiple stakeholders Strong communication skills in English Comfort working remotely with distributed teams This role offers the opportunity to work on diverse projects for both startups and global brands, contributing to the design and optimization of cloud infrastructures. DaCodes values the expertise of its team and encourages professional growth in a collaborative setting.

Role Overview Platzi is looking for an Infrastructure Engineer in Mexico City to help design, implement, and maintain the core systems that power our platform. This role focuses on building and supporting infrastructure that keeps our technology reliable and scalable as we grow. What You Will Do Design infrastructure solutions that meet the needs of a growing user base Implement and maintain systems to ensure stability and high availability Work closely with teams across engineering, product, and operations to support platform performance Contribute to decisions that shape the technical foundation of Platzi Location This position is based in Mexico City, Mexico.

Flix is working to make travel more accessible, sustainable, and affordable. The company offers a workplace with competitive pay, professional growth opportunities, and a focus on innovation. Role Overview The Infrastructure Analyst will define and execute the strategic vision and day-to-day management of Flix’s infrastructure in the assigned region of Mexico. This position blends infrastructure development, stakeholder management, market analysis, and project coordination to support Flix’s expansion goals. The role is central to ensuring site accessibility, long-term planning, and collaboration with both public and private partners, as well as exploring new areas identified through fieldwork. Main Responsibilities Identify new markets and site opportunities that fit Flix’s expansion strategy. Lead exploration of potential locations in line with company growth plans. Oversee legal documentation review to assess feasibility and define property accreditation and contract execution strategies. Coordinate with property owners, developers, and legal teams to formalize contracts. Manage and track multiple infrastructure and access projects (over 10), ensuring timely execution and cross-team collaboration. Work with business partners, operations, and municipal authorities to resolve infrastructure or permit issues. Handle contract renewals and administrative processes with accuracy and legal compliance. What We’re Looking For Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Comfort working in a dynamic setting and managing multiple priorities. Experience with project management and team coordination. Location Mexico City