CX Operations Lead at relayfi | Toronto, ON

At Relay, we are revolutionizing the way self-made business owners manage their finances. Our digital banking platform empowers entrepreneurs with the necessary tools and knowledge to achieve financial clarity, confidence, and control. By transforming financial uncertainty into actionable insights, we help our clients convert their hard work into enduring success.As we embark on an exciting growth journey, we are seeking a Financial Analyst to join our dynamic Finance team. In this pivotal role, you will report directly to the Senior Director of Finance and collaborate closely with our Senior Financial Analyst and Strategic Finance Lead. Your primary focus will be on enhancing financial planning, reporting, and business performance analysis, contributing significantly to Relay's ongoing success. You will engage with various departments across the organization to elevate visibility into key performance metrics, refine financial planning processes, and deliver data-driven insights that guide operational and strategic decisions.Key ResponsibilitiesAssist in monthly and quarterly forecasting by updating and maintaining financial models, integrating actual performance trends and accounting updates.Oversee budget vs. actual tracking and perform month-over-month variance analysis, providing comprehensive commentary for monthly close and performance assessments.Aid in establishing business performance targets, ensuring that financial assumptions are in line with operational drivers.Engage in forward-looking scenario modeling and sensitivity analysis to facilitate data-driven strategic decisions.Support financial processes related to vendor contracts, including expenditure tracking, cost analysis, and the integration of assumptions into forecasting models.Conduct cohort and segmentation analysis to assess KPI performance, revenue trajectories, and product usage trends.Maintain dashboards that track KPIs and operational metrics.Utilize SQL to analyze customer and product data effectively.Enhance and automate financial processes to boost efficiency and accuracy.Collaborate with cross-functional teams to provide financial insights that support informed decision-making.Undertake ad hoc projects, analyses, and team support as needed.Your Profile

At Relay, we are revolutionizing the digital banking experience for self-made entrepreneurs. Our platform equips business owners with the knowledge and tools they need to take control of their finances—transforming uncertainty into confidence and enabling them to turn their hard work into enduring success. By providing clear visibility into cash flow, we alleviate the stress associated with financial management and empower our users to build stronger, more resilient enterprises.As a vital part of our Product team, you will play a key role in shaping our small business banking platform. We understand that small business owners often face challenges in managing their cash flow, and our Product and Design teams are dedicated to turning that uncertainty into clarity. By engaging deeply with business owners and understanding their needs, we design tools that enhance their financial decision-making, from everyday banking to AI-driven insights. As a Senior Product Designer, your work will directly influence how thousands of entrepreneurs make informed decisions for their businesses.We are seeking a talented Sr. Product Designer to help us innovate the future of SMB banking and elevate the design function at Relay. Joining our close-knit design team of six, you will collaborate closely with product managers and engineers from day one. We value early collaboration in discovery, weekly critiques of each other’s work, and encourage strong opinions that promote growth. You will have the autonomy to lead initiatives while being supported by peers who are committed to excellence.In your first year, you might:Redesign permissions and notifications, empowering SMBs to confidently delegate financial tasks.Streamline transaction and fraud workflows, ensuring business owners feel secure and informed.Develop the first iteration of AI-driven insights to help entrepreneurs forecast cash flow and make smarter business decisions.What You’ll Be DoingOwn design end-to-end: from discovery and problem framing through prototyping to polished, production-ready designs that deliver impact.Raise the craft bar: Create elegant, intuitive, and aesthetically refined interfaces that enhance the banking experience. We seek someone who pays close attention to detail, values user interaction, and understands that the quality of design directly correlates with product excellence.Tell the story: Communicate design rationale through storytelling and artifacts that inspire clarity and alignment across product teams.

At Relay, we're revolutionizing digital banking for self-made entrepreneurs by equipping them with the essential tools and insights for effective financial management. Our platform brings clarity, confidence, and control to every dollar earned, empowering business owners to transform their hard work into enduring success. We eliminate financial uncertainty by providing real visibility, allowing users to transform cash flow from a source of stress into a reliable indicator for stronger, resilient businesses.As we embark on an exciting growth journey, Relay is seeking an Engineering Manager to join our Risk Engineering team. This role presents a unique opportunity to assemble and lead a team from the ground up while developing a groundbreaking product for Relay. You will make impactful decisions daily, directly shaping a product that is cherished by thousands of users.Please note that we operate in a hybrid work environment, with collaboration in the office three days a week (Tuesday to Thursday).About the Team:The Risk Engineering team at Relay is dedicated to building automated systems that identify, prevent, and mitigate financial risks and fraud, all while ensuring a seamless experience for legitimate customers and minimizing manual intervention. Our mission is to enable Relay to expand confidently and safely, without unnecessary obstacles.Your ResponsibilitiesLead the planning, execution, and delivery of critical engineering projects focused on risk, ensuring that systems adhere to quality, reliability, and safety standards.Ensure that engineering processes and rituals are aligned with the demands of high-stakes systems, including thoughtful sprint planning, robust code reviews, and thorough technical design evaluations.Collaborate with senior leadership to define and implement the technical strategy for risk, fraud, and trust systems, balancing business growth, customer satisfaction, and risk exposure.Work closely with Product, Risk, Compliance, Operations, and other stakeholders to translate complex risk challenges into clear, scalable engineering solutions.Recruit, develop, and nurture a high-performing team of engineers by attracting top talent, establishing clear ownership, and mentoring engineers through challenging, impactful projects.Cultivate a collaborative engineering culture that inspires feedback, learning, and growth. Organize knowledge-sharing sessions and support professional development for team members.

At Relayfi, we are revolutionizing digital banking for entrepreneurs. Our platform empowers self-made business owners with the insights and tools they need to manage their finances effectively. We strive to eliminate financial uncertainty, turning cash flow into a reliable indicator for business growth.We are in search of a passionate Account Executive who is dedicated to driving the success of small businesses. If you possess a proven sales track record, thrive on nurturing relationships with business owners and their financial advisors, and are eager to make a meaningful impact, Relayfi is the right place for you!Joining our team means you will significantly contribute to our mission of providing innovative solutions to 29 million small businesses across North America. You will utilize your sales expertise to empower these businesses, forging lasting partnerships by understanding their unique challenges and delivering customized solutions.Key Responsibilities:Manage the complete sales cycle from prospecting to closing, driving new business through both inbound and outbound channels, and ensuring seamless post-sale activation.Become a subject matter expert in our products and the fintech industry to provide high-trust advisory support to business owners and their accountants/bookkeepers, aligning their objectives with our offerings.Articulate product capabilities into meaningful business value tailored to each client's goals.Surpass sales quotas by collaborating with team members to innovate and enhance the overall sales process.Collaborate cross-functionally with departments such as Business Development, Marketing, Revenue Operations, and Sales Enablement.Qualifications:Minimum of 2 years of full sales cycle or account management experience, preferably within the fintech sector or targeting SMBs, accountants, or bookkeepers.Demonstrated consultative sales approach with the ability to convert customer needs into clear business value.Experience in strategic account-based prospecting and generating outbound leads.

At Relay, we are redefining digital banking for self-made business owners by equipping them with essential tools and insights to master their finances. Our platform transforms financial uncertainty into clear visibility, enabling entrepreneurs to convert their hard work into enduring success.As we embark on an exciting growth journey, we are in search of a Director of Engineering to lead our core product teams through rapid scaling. You will be instrumental in building systems that support our growth, collaborating closely with our VP of Engineering to cultivate the next generation of leadership. If you are passionate about creating top-tier banking products that empower small and medium businesses, we would love to hear from you!Please be aware that we operate in a hybrid work environment, requiring collaboration in the office three days a week (Tuesday to Thursday).Key Responsibilities:Lead and expand our product engineering organization as we aim to double and then triple our team size. Your role will involve attracting, hiring, and nurturing exceptional engineering talent and leaders, laying the groundwork for Relay’s next phase of growth.Oversee the growth and performance of our engineering team, ensuring that each engineer receives the clarity, coaching, and support necessary for impactful contributions.Cultivate a culture of innovation and continuous improvement that empowers teams to take calculated risks, experiment, and develop groundbreaking solutions for small businesses.Enhance our high-velocity development playbook. You will refine our engineering practices to minimize friction, elevate quality standards, and enable reliable, swift delivery as we scale.Align engineering efforts with Relay’s mission. Collaborate with Product, Design, and business leaders to translate strategies into a cohesive roadmap, making critical prioritization decisions focused on what matters most to our customers and the business.Drive coordination and delivery across multiple teams, ensuring the necessary systems, rituals, and processes are established for effective and sustainable execution.Collaborate across the organization to develop scalable systems and tools. You will help shape the infrastructure, processes, and culture that enable our teams and Relay as a whole to grow confidently and clearly.

At Relay, we are on a mission to empower self-made business owners through our innovative digital banking platform. Our goal is to provide these entrepreneurs with the financial clarity, confidence, and control needed to transform their hard work into enduring success. By eliminating the uncertainties of finance, we help turn cash flow from a source of stress into a powerful tool for building robust and resilient businesses.Our Engineering team plays a pivotal role in creating banking products that drive the success of millions of small businesses. As we embark on a transformative journey in the banking sector, we are seeking a passionate and impact-oriented Senior Software Engineer to join our expanding team. We value individuals who embrace smart risks, boldly experiment, and learn from challenges.In this role, you will confront complex challenges, deliver high-quality and robust code, and help shape the systems that underpin our products. This is a unique opportunity to engage with our entire product suite, influence technical decisions, and implement features that our customers adore. If you are eager to create top-tier fintech products within a fast-paced, collaborative environment, this position is perfect for you.Key ResponsibilitiesFull-Cycle Development: Take ownership of features throughout the entire development lifecycle—from design and development to testing, deployment, and monitoring—ensuring reliability and performance at scale.Infrastructure Management: Oversee our production systems, enhance infrastructure, and contribute to the availability, scalability, and resilience of our platform.Collaborative Partnership: Work closely with Product, Design, and cross-functional teams to develop solutions that align with customer and business needs.Innovative Mindset: Proactively seek out opportunities for technical, process, and product enhancements, driving the team to elevate standards and influence long-term technical strategies.Your QualificationsA minimum of 3 years of experience in full-stack software engineering.Demonstrated leadership in developing significant components or features, successfully delivering them with minimal oversight.Experience mentoring junior engineers, sharing knowledge, and fostering the growth and skill development of the entire team.

At Relay, we empower self-made entrepreneurs with a cutting-edge digital banking platform that enhances their financial acumen. Our mission is to eliminate financial uncertainties and transform cash flow management into a streamlined process, allowing business owners to focus on what they do best: building successful ventures.As a Talent Acquisition Partner, you will play a pivotal role in our growth journey by taking ownership of the recruitment process from start to finish. While our Talent Attractors generate interest and qualify candidates, you will be responsible for building a robust talent pipeline, collaborating with hiring managers, sourcing exceptional candidates, and ensuring an outstanding candidate experience.Your success will be gauged by your ability to deliver quality hires swiftly and predictably. We encourage you to challenge the status quo, innovate, and continually elevate our hiring practices. If you thrive on accountability, are driven by data metrics, and are passionate about shaping our company's future through top-tier recruitment, we invite you to apply.Key ResponsibilitiesEnd-to-End Recruitment: Manage the entire recruitment cycle, from job intake to final offer acceptance, for General & Administrative (G&A) and Go-To-Market (GTM) roles.Talent Sourcing: Develop and maintain candidate pipelines using innovative outbound strategies and networking.Strategic Partnership: Serve as a trusted consultant to hiring managers, assisting with candidate profiles and evaluations while communicating effectively to ensure alignment.Funnel Management: Monitor and enhance interview processes, conversion rates, and time-to-fill metrics for your designated roles.Candidate Experience: Facilitate a smooth recruitment journey by coordinating interviews and ensuring timely, personalized communication at every stage.Collaboration: Work closely with Talent Attractors to ensure a healthy, targeted candidate pipeline that meets organizational needs.AI-Enhanced Recruiting: Utilize and explore AI tools for sourcing, screening, scheduling, and reporting to boost efficiency and quality.Data Analysis: Conduct weekly reports on recruitment metrics, transforming data into actionable insights.Innovative Practices: Experiment with new recruitment strategies and tools to continually improve our hiring processes.

At Relay, we empower self-made entrepreneurs through our innovative digital banking platform, equipping them with the tools and insights needed to master their finances. Our mission is to transform financial ambiguity into transparency, enabling business owners to manage their cash flow effectively and achieve long-term success.We invite a Senior Technical Writer to join our dynamic Product Marketing team. This pivotal role bridges the realms of marketing, product development, and design, ensuring that our in-product messaging resonates with customers and aligns with our overall positioning. Your contributions will directly impact how users perceive, adopt, and derive value from Relay’s suite of products.This position is perfect for a strategic, customer-centric technical writer who is passionate about making a difference. You will collaborate with Product Design to enhance in-product experiences and with Product Marketing to convert value propositions into user-friendly language. Engaging directly with customers, your aim will be to reduce friction, streamline onboarding, and increase product engagement through exceptional in-product communication.Initially, you will conduct a thorough audit of our product lines' copy, establishing a consistent and scalable voice for Relay’s in-product communication. Over time, you will develop standards and processes that enhance clarity, promote adoption, and facilitate multi-product growth.Key ResponsibilitiesIn-Product Writing & UX Content Ownership: Refine and advance the voice and tone within the Relay product. Craft, edit, and enhance UI copy, including onboarding flows, tooltips, error messages, and feature explanations to bolster clarity and usability.Customer Understanding & Voice of the Customer: Engage in customer interviews and collaborate with Product Marketing to gain deep insights into user needs and mental models. Use these insights to design clear and intuitive product experiences.Adoption & Onboarding Optimization: Identify user journey friction points and enhance onboarding, activation, and feature discovery through clearer in-product communication.Product & Design Partnership: Work closely with Product Management and Design to refine product experiences based on user feedback.

At Relay, we empower self-made business owners with a digital banking platform that provides the tools and insights necessary to manage their finances effectively. Our mission is to eliminate financial uncertainty by delivering enhanced visibility, allowing business owners to transform their cash flow into a strategic asset for building resilient enterprises.We are seeking a dynamic Business Development Representative to become a key player in our fast-expanding Sales team. This role is pivotal to Relay’s customer engagement strategy, encompassing everything from nurturing inbound leads to proactive outreach for outbound opportunities.As a BDR, you will initiate the sales cycle, showcasing the advantages of Relay’s virtual banking solutions, while ensuring an exceptional customer experience. If you are eager to explore uncharted territories in the Fintech landscape and are ready to be part of a high-growth startup, we want to hear from you!

At Relay, we empower self-made business owners through our innovative digital banking platform. Our mission is to provide the tools and knowledge needed to master their finances, bringing transparency, confidence, and control to every dollar earned. By eliminating financial uncertainties, we transform cash flow from a source of stress into a strategic asset that helps business owners operate stronger, more resilient enterprises.We are seeking a passionate Senior Manager, Brand Marketing to lead and scale Relay’s content marketing and social media strategies. You will harness the power of strategic storytelling, creative intuition, and data-driven insights to shape how Relay connects with our customers and prospects. Your leadership will build a high-performing team dedicated to enhancing brand awareness, driving organic traffic, and expanding our reach while fostering deeper audience engagement through our owned channels.As a key cross-functional collaborator, you will work alongside product marketing, performance marketing, and design teams to ensure cohesive storytelling throughout the customer journey. Partnering with Relay’s leadership team, you will define how content marketing drives business growth—enhancing brand awareness, building affinity, and generating trust and leads. You will help establish Relay’s voice within the fintech industry, transforming insights into compelling narratives that inspire, educate, and resonate with small business owners. Your curiosity, creativity, and resilience will guide your approach—striking a balance between strategic vision and practical execution, merging data with instinct to fuel meaningful growth, and thinking outside the box to bring innovative ideas to fruition. Above all, you will be a champion of Relay’s mission, values, and voice, serving as an internal storyteller and educator who brings our brand to life.Please note that we operate in a hybrid environment, collaborating in the office three days a week (Tuesday to Thursday).

At Relay, we are revolutionizing the way self-made business owners manage their finances through our cutting-edge digital banking platform. Our mission is to empower entrepreneurs with the tools and knowledge they need to achieve financial clarity, confidence, and control over their earnings. By transforming cash flow management from a source of stress into a clear, actionable insight, we help our customers build stronger and more resilient businesses.As we continue to grow, the reliability, performance, and resilience of our platform have become critical components of our customer experience and overall business success.We are currently seeking an Engineering Manager to lead our Site Reliability Engineering (SRE) team. In this pivotal role, you will oversee the scalability, reliability, and robustness of Relay's systems. This position transcends infrastructure management and incident response; it is a leadership opportunity that sits at the nexus of technology, team dynamics, and business strategy. You will mentor and manage a talented SRE team, influence how reliability is integrated across the organization, and ensure our systems can safely scale in response to increasing customer demands and complexity.If you thrive in technically demanding environments and are passionate about fostering strong teams, a healthy workplace culture, and effective cross-functional collaboration, this position is designed for you.

At Relay, we empower self-made entrepreneurs with a digital banking platform that enhances financial clarity, confidence, and control. Our innovative approach transforms cash flow management from a source of stress into a powerful tool for business resilience. Our mission is to elevate the success rate of small businesses, moving beyond traditional banking limitations to enable growth and collaboration.We are seeking a Senior Data Engineer to play a pivotal role in scaling our data ecosystem during an exciting phase of growth. This is your chance to influence how we evolve our data and analytics stack, ensuring our teams have timely access to the right data for optimal decision-making.Note: Our team collaborates in a hybrid environment, working in the office three days a week (Tuesday to Thursday).Your Responsibilities:Design and implement data models using DBT within our Snowflake data warehouse, facilitating secure, privacy-preserving analytics.Ensure the scalability of technologies and processes that support our data platform as Relay grows.Develop data tools, workflows, and APIs for technical teams to access and engage with our data platform.Collaborate with stakeholders to resolve data-related technical challenges and support their infrastructure needs.Construct systems to monitor core KPIs, ensuring teams have the accurate, timely data necessary for effective operations.Partner with Trust, Security, and Governance teams to safeguard customer data through best practices in security and compliance.Qualifications:A minimum of 3 years of experience in Data Engineering.Proficiency in data modeling, data warehousing, and analytics.Experience with DBT and Snowflake or similar technologies.Strong problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Relay is an innovative digital banking platform designed to empower self-made entrepreneurs with essential financial tools and insights. Our mission is to eliminate financial uncertainty, providing clarity, confidence, and control over every dollar earned, enabling business owners to transform their hard work into enduring success.We are seeking an experienced Senior Data Scientist to join our impactful Data team. In this pivotal role, you will enhance Relay's data capabilities by developing predictive models, facilitating experimentation across various teams, and supporting data-driven decision-making processes. As a key strategic partner, you will collaborate closely with data engineering and business intelligence to translate complex business inquiries into actionable insights that drive success in GTM, Sales, Finance, and Product.Note: We operate in a hybrid work environment, collaborating in the office three days a week (Tuesday to Thursday).Key ResponsibilitiesLead predictive modeling initiatives across critical business areas such as customer lifetime value (LTV), churn analysis, retention strategies, and customer quality assessment.Facilitate the implementation of Relay's experiment infrastructure, establishing rigorous A/B testing protocols to enable confident, data-informed decisions across the organization.Collaborate with cross-functional teams including GTM, Sales, Finance, and Product to convert ambiguous business challenges into well-defined analytical problems with measurable outcomes.Define and refine core metric definitions to ensure the business operates from a consistent and reliable data foundation.Present insights and findings to stakeholders through compelling narratives that go beyond mere numbers, illustrating their implications and next steps.Contribute to strategic roadmap planning and influence prioritization decisions among data team members and cross-functional partners.Mentor junior data scientists to elevate the standard of business-aligned, impactful data science across the team.Ideal Candidate ProfileYou possess hands-on experience in building...

At Relay, we empower self-made business owners with a digital banking platform that provides the tools and insights necessary for financial mastery. Our mission is to eliminate financial uncertainty, transforming cash flow from a source of stress into a manageable asset, enabling business owners to achieve enduring success.We are in the process of establishing a top-tier, in-house Security Operations function dedicated to safeguarding our customers, platform, and operations as we expand. As a member of our SecOps team, you will be at the forefront of identifying, investigating, and mitigating real-time security threats, transforming signals into proactive measures and incidents into sustainable improvements.Your ResponsibilitiesOversee, analyze, and respond to high-severity security alerts across our cloud infrastructure, identity management, SaaS applications, endpoints, and production systems.Differentiate between legitimate threats and false alarms while assessing their severity and potential impact.Implement containment strategies and coordinate incident response efforts across various teams.Serve as Incident Commander or deputy during critical security incidents.Develop and maintain comprehensive investigation runbooks and response protocols.Collaborate cross-functionally with Risk, AppSec, Engineering, Product, and business teams to ensure security findings lead to actionable improvements.Contribute to SOAR automation and enhance alert enrichment processes.Create high-quality documentation of incidents and facilitate post-incident remediation efforts.Design and implement sophisticated threat detection mechanisms utilizing SIEM/XDR telemetry.Conduct proactive threat hunting to identify stealthy adversaries.Ensure compliance with security standards and regulatory requirements by partnering with Compliance, Security, and Risk teams to enforce necessary controls and policies.Who You AreA seasoned professional with over 5 years of experience in security operations, incident response, or related cybersecurity roles.Possess strong expertise in cloud and identity security, preferably with AWS.A decisive thinker capable of making structured, high-impact decisions during active incidents.In-depth knowledge of prevalent attack techniques and adversary tactics, techniques, and procedures (TTPs) such as MITRE ATT&CK.

At Relay, we empower self-made business owners with innovative digital banking solutions. Our platform provides the financial clarity, confidence, and control needed to transform hard work into sustainable success. By eliminating financial uncertainties and enhancing cash flow visibility, we help entrepreneurs run stronger and more resilient businesses.As we embark on an exciting growth phase, we are seeking an Engineering Manager to join our Revenue team. This role presents a unique opportunity to build a team from the ground up and lead the development of a greenfield product for Relay. You will play a vital role in making impactful decisions that directly influence the creation of a product cherished by thousands of users.Note: We operate in a hybrid work environment, with collaboration in the office three days a week (Tuesday to Thursday).About the Revenue Team:The Revenue team at Relay is dedicated to creating the most efficient and reliable payment solutions for small businesses. By 2026, we aim to unify Relay’s accounts receivable product into a comprehensive revenue system that streamlines all payment workflows, providing clear insights into outstanding balances and actions to enhance cash flow. Our focus is on delivering simple, intuitive experiences that replace fragmented tools, making a significant impact on our customers' operations. You'll be part of a team that values quick iterations, thoughtful shipping, and genuine ownership in revolutionizing payment systems for businesses.Key Responsibilities:Lead the planning, execution, and delivery of engineering projects, ensuring adherence to quality standards, timelines, and budgets.Guarantee the effectiveness of processes and rituals, including sprint planning, code reviews, and technical design reviews.Collaborate with senior leadership to define and drive the technical vision and strategy in alignment with business goals and customer needs.Work closely with product management, design, and other stakeholders to ensure engineering outputs align with user needs and business objectives. Facilitate cross-functional teams to tackle complex challenges and deliver innovative solutions.Support the development and growth of a high-performing engineering team, focusing on hiring, onboarding, and performance management.Cultivate a collaborative engineering culture that encourages creativity and innovation.

Join relayfi, a pioneering digital banking platform that empowers self-made business owners with the financial skills and tools they need to achieve success. Our mission is to eliminate financial uncertainty, transforming cash flow management into a straightforward process that enables business owners to thrive. We strive to provide clarity, confidence, and control over every dollar, ensuring that hard work translates into sustainable success.We are seeking a Marketing Attribution Manager to become an integral part of our dynamic Growth Marketing team. In this pivotal role, you will oversee Relay’s marketing tracking systems, from front-end pixels to back-end event data, guaranteeing precise insights across all marketing initiatives. You will act as a crucial bridge between marketing execution, data integrity, and performance analysis, allowing the team to make informed, data-driven decisions.Please note that we operate in a hybrid environment, collaborating in-office three days a week (Tues-Thurs).Key ResponsibilitiesData Insights and Decision Support: Transform complex data into actionable recommendations for Marketing and Leadership, guiding decision-making through insightful analyses and structured storytelling.Reporting and Dashboard Development: Create and maintain insightful dashboards using Metabase and Google Sheets/Excel to identify trends, monitor performance, and reveal actionable insights across campaigns and funnels.Tracking Infrastructure and Data Quality: Oversee comprehensive marketing tracking, from front-end pixels to back-end events. Implement, audit, and troubleshoot tracking across various channels to ensure reliable and consistent data.Cross-Functional Collaboration and Technical Integration: Partner with Engineering, Data, Growth, and Marketing teams to enhance Relay’s analytics infrastructure. Collaborate with developers to test, debug, and deploy tracking updates across web and app platforms.Attribution, Measurement, and Optimization: Manage UTM governance and event tracking in HubSpot and related tools. Support multi-touch attribution, mixed media modeling, and funnel analysis to inform investment strategies and enhance marketing effectiveness.Who You AreYou boast 3–5 years of experience in marketing analytics, growth operations, or a similar technical marketing role, ideally within a fast-paced tech environment.

Relay is a cutting-edge digital banking platform designed to empower self-made business owners with the financial tools and knowledge they need to excel. We aim to transform financial uncertainty into clear visibility, enabling our users to convert hard work into sustainable success. By providing clarity, confidence, and control over every dollar earned, we facilitate the growth of resilient businesses.As part of our dynamic Engineering team, you will play a pivotal role in developing banking products that support millions of small businesses. We are on an exciting journey to reinvent the banking experience, and we are searching for a curious and impact-driven Software Engineer to join our expanding team. This role is perfect for someone who thrives on taking calculated risks, embracing experimentation, and learning from challenges.In this position, you will confront complex challenges head-on, deliver high-quality, robust code, and contribute to systems that power our innovative products. This unique opportunity allows you to work across our entire product suite, influence technical decisions, and deliver features that our customers will love. If you are passionate about creating top-tier fintech solutions in a fast-paced and collaborative environment, this is the ideal role for you.

Relay is an innovative digital banking platform designed to empower self-made entrepreneurs with the knowledge and tools needed for financial mastery. Our mission is to provide clarity, confidence, and control over every dollar earned, transforming financial stress into actionable insights that enable small business owners to build stronger, more resilient enterprises.At Relay, we focus on delivering impactful outcomes rather than just outputs. Our product management approach revolves around understanding real customer challenges and creating solutions that drive significant improvements for small and medium-sized businesses (SMBs) and our organization. We combine a long-term vision with agile development, prioritizing trust as a key feature of our products, while ensuring usability, reliability, and finesse are integral to our offerings.Every product launch is meticulously measured, every release serves as a learning opportunity, and we maintain a relentless focus on prioritization to concentrate on what truly matters. Above all, we uphold the principles of customer empathy and product craftsmanship.Importance of This RoleSmall businesses often struggle with cash flow management, with many operating on just 27 days of available cash. They navigate payroll, inventory, contractor payments, and routine expenses while striving to allocate resources for growth. As a Senior Product Manager at Relay, you will play a crucial role in developing financial solutions that are straightforward, user-friendly, and impactful.In this position, you will oversee a significant product area from conception to launch (e.g., core banking, risk assessment, AI insights, payroll, etc.). Your efforts will take new products and features from ideation to realization, scaling existing solutions and influencing how thousands of entrepreneurs manage their businesses effectively.Your Contributions in the First Year May Include:Launching and refining high-priority products to ensure user experiences are seamless, intuitive, and trustworthy.Enhancing customer outcomes through integrations with banking, accounting, or payment systems.Collaborating with Risk, Data, and Operations teams to ensure Relay’s products are dependable, secure, and driven by insights.Creating narratives and strategic roadmaps that align stakeholders, clarify objectives, and foster confidence, even amidst uncertainty.Partnering with Sales, Marketing, and Customer Experience teams to facilitate successful product launches and increase adoption rates among SMB clients.

FacilityOS, a Toronto-based B2B SaaS company, develops a platform designed to help businesses strengthen safety, security, compliance, and operational efficiency. The team operates in the city’s tech hub and values active collaboration, idea sharing, and recognizing each member’s contributions. The Senior Financial Analyst role sits within the finance team in Toronto. This position blends structured financial planning with hands-on business analysis, supporting both day-to-day operations and long-term strategy. The analyst works closely with Finance leadership and teams across FacilityOS, contributing to finance transformation projects and company-wide initiatives. Key Responsibilities Work with Finance leadership and cross-functional teams to deliver financial insights that inform company decisions Lead and support budgeting, forecasting, and financial reporting processes Drive and participate in finance transformation and systems enhancement projects Evaluate and help roll out a new FP&A planning tool Manage ad-hoc analysis and respond to requests from company leadership Contribute to projects that improve finance operations and processes How the Finance Team Operates FacilityOS encourages ownership, curiosity, and continuous improvement within the finance function. The team uses tools like Sage Intacct, Salesforce, and Expensify, and regularly updates its technology to match company growth. This position is based in Toronto and requires in-office work at least two days per week.