Customer Support Specialist - Labs

Are you a talented individual with a knack for crafting compelling proposals? Join GDMSI as a Proposal Support Specialist, where you will play a crucial role in supporting our business development efforts. In this position, you will collaborate with various teams to prepare high-quality proposals that win new business and reinforce existing relationships.

About DIALOG DIALOG is a multi-disciplinary practice focused on design that supports community wellbeing and a healthier environment. The team includes architects, interior designers, urban designers, planners, engineers, landscape architects, and sustainability experts. Collaboration and innovation shape the studio’s approach, with a shared belief in design as a force for positive change. DIALOG is proud to be a Certified B Corporation and recognized as one of Canada's Greenest Employers. Role Overview: Marketing & Proposal Specialist Based in Calgary, AB, the Marketing & Proposal Specialist plays a key part in bringing DIALOG’s vision and expertise to life through written proposals and marketing materials. This role works closely with marketing teams, firm leadership, and practitioners from various disciplines to shape persuasive narratives that reflect DIALOG’s commitment to design and community impact. What You Will Do Collaborate with colleagues across disciplines to develop proposals and marketing content that showcase DIALOG’s values and expertise Transform strategic ideas into clear, engaging stories for clients and partners Support the pursuit of new projects by crafting materials that highlight DIALOG’s approach to design and community wellbeing Contribute to a collaborative, quality-focused marketing team What We Look For Strong writing skills with the ability to turn complex concepts into persuasive narratives Comfort working with diverse teams and subject matter experts Attention to detail and a commitment to high-quality work Interest in the impact of design and storytelling on city development

About the Role Dexterra Group Inc. is hiring a Proposal Specialist for a 20-month contract based in Calgary. This position plays a key part in managing proposal efforts and supporting company standards throughout the process. What You Will Do Work with teams across the organization to develop proposals tailored to client requirements Ensure proposals meet internal guidelines and established best practices Help shape content and messaging to present Dexterra Group’s services effectively Location This contract role is located in Calgary.

Avetta is seeking a Supplier Readiness Specialist based in Calgary, Alberta. This position centers on supporting B2B customers during their onboarding process, making sure suppliers have what they need to get started successfully on the Avetta platform. Role overview This specialist acts as a primary contact for suppliers, guiding them through initial setup steps and answering questions as they arise. The work involves close coordination with other teams to deliver clear, timely support throughout the onboarding journey. What you will do Guide suppliers through the onboarding process and help them complete setup on the platform Respond to supplier inquiries and resolve issues related to onboarding Work with internal teams to ensure a smooth experience for suppliers What we look for Proactive approach to customer support Strong communication and problem-solving skills Comfort working in a busy, collaborative setting

Join our team at info-ways as a Desktop Support Specialist specializing in Landesk. In this full-time role, you will be pivotal in providing technical support and ensuring seamless operations for our clients in Calgary. Your expertise will contribute to maintaining and enhancing user experience across various platforms.

Role Overview The Southern Alberta Institute of Technology (SAIT) is hiring two IT Support Technicians in Calgary, AB. These roles sit within the IT Services team, supporting technology needs across the institution. The team partners with departments to improve the teaching, learning, and working experience through practical digital solutions. Position Details Job Classification: P2018 - PC Support Specialist Hourly Rate: $27.00 Number of Positions: 2 Position End Date: March 31, 2027 Application Deadline: 4:00 PM, DATE What You Will Do Deliver second-level technical support for staff, faculty, and students. Handle incidents and requests escalated from the Service Desk. Troubleshoot and resolve issues involving hardware, software, and network environments. Work alongside both junior and senior technical team members to resolve complex technical problems. Investigate root causes and implement long-term solutions. Contribute to projects that improve service quality and operational reliability. What We Look For Strong technical aptitude for troubleshooting and resolving IT issues. Clear and effective communication skills. Ability to collaborate with a range of technical professionals. Experience investigating complex technical problems and implementing solutions.

Join Our Team at CSN CollisionCSN Collision is a leading name in the automotive repair industry, proudly servicing over 200,000 vehicles annually. Since our inception in 2002, we have established ourselves as the premier collision repair service across Canada, with 230 centers dedicated to restoring vehicles to their original condition.As we expand our operations with the new CSN Autolab Glendeer location in Calgary Automall, we are looking for dedicated individuals to join our customer service team. Our goal is to provide exceptional care and support to our customers at both locations.The Customer Service Specialist (CSS) plays a crucial role in ensuring that every customer interaction is handled with professionalism and warmth. The CSS will assess customer needs, provide effective solutions, and keep both customers and insurance companies informed throughout the repair process. By delivering outstanding service, you will contribute to creating a positive experience that fosters customer loyalty.Key Responsibilities:Customer & Vendor Support: Manage inquiries through various channels, maintaining a professional demeanor while providing timely updates and resolving concerns effectively.Invoice, Payment & Claims Processing: Accurately process invoices, payments, and maintain financial records, ensuring all transactions are recorded correctly.Scheduling & Coordination: Organize appointments for appraisals, repairs, and rentals, and confirm all related logistics with relevant stakeholders.Document & System Management: Ensure all records are meticulously organized and updated in our management systems.Vehicle & Courtesy Car Handling: Oversee the check-in of courtesy vehicles and manage warranty-related parts.Insurance & Claims Administration: Clarify insurance protocols, verify deductibles, and provide updates regarding repair statuses.Customer Experience & Compliance: Facilitate clear communication, oversee customer feedback processes, and adhere to all regulatory standards.

Join the Rokt Team!At Rokt, a pioneering force in the ecommerce landscape, we harness the power of real-time relevance to enhance customer experiences. Our advanced AI technology and extensive ecommerce network facilitate billions of transactions, connecting a vast number of customers with the world’s leading brands.We pride ourselves on being a team of innovators, helping businesses unlock new avenues for revenue generation. Our clients experience a remarkable increase in their profits through our solutions, driving a significant portion of their income from additional product offerings.We value transparency in our workplace, offering clear career pathways and compensation structures that reward competency and expertise. Our team consistently aims higher, redefining the limits of what is achievable.Position Overview: Customer Support AcceleratorAs a key member of our AfterSell team, you will be the frontline support ensuring our customers’ satisfaction. Your role will primarily involve assisting customers through live chat and email (utilizing Intercom) to resolve any issues they face. This requires providing timely and accurate information, troubleshooting technical challenges, and addressing inquiries with professionalism and empathy. Additionally, you will work on various projects aimed at enhancing the Support Team’s capacity to manage quality interactions at scale.Join us in empowering eCommerce merchants and driving success in a rapidly evolving digital world!

Valard Construction LP is looking for a Procurement Specialist to join the Major Projects team in Calgary, Alberta. This position calls for someone with a sharp eye for detail, a collaborative approach, and a solid grasp of both strategic and operational procurement. The specialist will work closely with internal teams and vendors to support a reliable and cost-effective supply chain. Role overview Reporting to the Procurement Manager, the Procurement Specialist helps shape and carry out procurement strategies for major projects. Responsibilities cover the full purchasing cycle, from creating purchase orders and processing receipts in JDE to tracking vendor rebates. Building strong vendor relationships and monitoring market trends are essential for maintaining supply chain reliability and cost efficiency. What you will do Follow purchasing policies, ethical standards, and comply with all relevant laws and regulations. Track and report on procurement KPIs, such as cost savings, spend management, and supplier rationalization. Work with internal teams to assess and fulfill project-specific procurement needs. Support financial goals by monitoring and reporting on cost-saving initiatives. Manage purchase orders to meet both operational and project requirements. Accurately enter and reconcile receipts in JDE, keeping records up to date. Claim and reconcile vendor rebates to maximize cost recovery. Monitor market trends to inform procurement strategies and purchasing decisions. Apply best practices for procuring, storing, and distributing materials. Build and maintain positive, long-term relationships with vendors to ensure reliable supply, competitive pricing, and high service standards. Requirements Post-secondary education in a relevant field. At least 5 years of progressive experience in strategic procurement, contract management, or category management. Experience managing RFPs and RFQs, including bid evaluation. Proficiency with JDE or similar ERP systems. Strong skills in strategic sourcing and negotiation. Preferred skills Supply Chain Management (SCM) certification. Experience in an EPC (Engineering, Procurement, and Construction) environment. Knowledge of the Powerline and Electrical Construction sectors. Benefits Valard Construction LP provides a comprehensive benefits package, including health insurance, RRSP matching, and additional competitive perks.

At the Southern Alberta Institute of Technology (SAIT), our IT Services team is at the forefront of innovation, collaborating across the institution to enhance teaching, learning, and operational processes through technology. We pride ourselves on being strategic thinkers, adept problem-solvers, and creative innovators dedicated to transforming ambitious ideas into actionable digital solutions that advance SAIT’s mission. Join our team and contribute to shaping the future of education.The Opportunity Job classification: W6000 - Student Worker# of positions: 2Hourly rate: $18.22Position End Date: March 31, 2027Deadline to apply: 4:00PM, May 12, 2026The IT Support Technician Student will deliver first-level technical support to staff, faculty, and students, addressing issues related to hardware, software, and network environments. This role necessitates a strong technical aptitude, exceptional communication skills, and the ability to work collaboratively with various teams. The IT Support Technician Student will assist in incident resolution, identify root causes, and collaborate with senior technicians to facilitate the implementation of technical initiatives.Please note that this position is exclusively open to candidates currently enrolled as SAIT students in course CPWK 255 or CPWK 3000.

Join our dynamic team as a Procurement Specialist, where you will play a crucial role in sourcing and purchasing high-quality materials for our construction projects. You will collaborate with vendors and internal teams to ensure that we meet our operational needs efficiently and effectively.

Avetta is hiring a Supplier Success Professional to support B2B clients from Calgary, Alberta. This role centers on helping suppliers navigate the Avetta platform and ensuring their experience meets high standards. Role overview This position involves direct communication with suppliers. The focus is on answering questions, troubleshooting issues, and guiding suppliers so they can succeed using Avetta’s services. Collaboration with other teams is part of the job to improve supplier engagement and satisfaction. What you will do Respond to supplier inquiries and provide timely support Resolve issues that arise for suppliers using the platform Work with internal teams to improve the supplier experience Location This position is based in Calgary, Alberta, Canada.

As a Data Operations Specialist at altaml, you will play a crucial role in managing and optimizing data processes that drive our business decisions. You will be responsible for ensuring data accuracy, integrity, and accessibility across various platforms. Your analytical skills and attention to detail will help us improve our data management systems.We are looking for someone who is passionate about data and eager to contribute to a dynamic team. If you thrive in a collaborative environment and are committed to excellence, we invite you to apply.

Syngenta Group is hiring a Digital Marketing Specialist based in Calgary. This position focuses on building and executing digital marketing strategies to strengthen brand visibility and connect with customers. Role overview The Digital Marketing Specialist works closely with teams across the company to plan and run digital campaigns. The role includes managing content and outreach across multiple online platforms. What you will do Develop and implement digital marketing strategies to support brand goals Collaborate with cross-functional teams to coordinate campaign activities Execute marketing campaigns across various digital channels Monitor and analyze campaign performance metrics Adjust strategies based on data to improve results

Are you ready to thrive in a dynamic marketplace? At AlgaeCal, we are looking for an Ecommerce Marketplace Specialist who can expertly navigate the Amazon Seller Central platform. If you possess a keen intuition for detecting suppressed listings and have a deep understanding of how listings, keywords, ads, and account health interplay, you might just be the perfect fit for our team.Why AlgaeCal?Join a supportive team that values your expertise and encourages your growth without compromising quality. Here, you’ll work with established brands and collaborate with professionals who appreciate the intricacies of marketplace operations. If striving for excellence in a productive environment excites you, AlgaeCal is the right place for you!Your Qualifications:Proven Execution SkillsWe seek candidates who can demonstrate their ability to manage listings, cases, and data meticulously. Your experience will showcase your capability to manage ASINs, implement listing updates, and recognize how minor errors can escalate into significant issues. You are adept at updating titles, bullet points, backend attributes, A+ content, and images, with a reputation for thoroughness and accuracy.Systems-Oriented MindsetYour approach is grounded in checklists, SOPs, and efficient processes, and you are proactive in refining them. You maintain organized case logs, appropriately named files, and consistently meet deadlines without needing reminders. You have an eye for spotting inconsistencies and resolving them before they develop into larger problems.Expertise in Amazon Seller CentralSeller Central is second nature to you. You know how to locate listing quality reports, suppression alerts, account health notifications, and case histories. You can manage cases from initiation to resolution, providing necessary documentation and escalating issues strategically, all while remaining calm and collected.Strong SEO and Keyword InsightYou comprehend how keywords, content, and conversion rates work in tandem. You have experience using tools like Helium 10 to conduct keyword research, responsibly update listings, and monitor rank changes and traffic. You can differentiate between merely adding keywords and genuinely enhancing performance.Advertising Knowledge (Ethical Practices Only)You understand the role of Amazon ads—such as Sponsored Products and Sponsored Brands—within the larger marketplace landscape. You recognize how each ad format contributes to the customer journey, from conversions to brand visibility and retargeting. You are adept at exporting and organizing campaign data, identifying underperforming elements, and adjusting strategies accordingly.

Avetta seeks a Team Captain for Customer Support based in Calgary, Alberta or Lehi, Utah. This leadership role focuses on guiding a team to deliver reliable service while fostering a collaborative and supportive workplace. Key Responsibilities Lead and mentor a group of customer support professionals, providing day-to-day direction and encouragement. Promote a positive team culture, ensuring open communication and mutual respect. Oversee customer interactions to help ensure accurate and timely assistance. Apply legal knowledge to resolve customer inquiries and support the team in handling complex issues. Preferred Qualifications Background in customer support leadership, with experience managing or coaching teams. Strong legal knowledge or education, used to inform customer support decisions. This position shapes the customer experience and helps maintain a positive, effective team environment.

Join Long View: A career that enhances your life. At Long View, we believe in creating a career that allows you to enjoy life to the fullest. We are recognized as one of North America's most dynamic IT service providers, and we take pride in our unique culture that fosters collaboration, support, innovation, and enthusiasm. Our core values of Integrity, Competence, Value, and Fun are reflected in our workplace, where 90% of our team members have rated us as a great place to work!Are you passionate about user experience and eager to leverage your outstanding customer service skills in a friendly and dynamic environment?We are currently seeking a motivated and professional bilingual (French-English) Technical Support Analyst to join our Integrated Global Services team across Canada. You will play a key role in our success by ensuring exceptional service and collaborating with a multicultural team dedicated to supporting clients worldwide. Your responsibilities will include providing Level 1 support for all IT and communication systems utilized by our help desk.Please submit your resume in English.

At Tim Hortons Foundation Camps, we are dedicated to empowering youth from underserved communities, enabling them to realize their full potential through immersive, multi-year overnight camp experiences. Our programs not only foster skills in social and emotional development but also instill leadership qualities and the spirit of volunteerism, cultivating motivated learners who are engaged both civically and academically as they transition into adulthood.As catalysts for positive change, we strive to help our youth participants and our team members achieve their highest potential, fostering personal and professional growth. Our mission is to equip young individuals with the skills necessary to unlock future opportunities, guiding them as they evolve into the leaders who will strengthen their communities.Job SummaryThe In-Community Program Specialist is pivotal in the planning, direction, implementation, and management of Tims Camps Community Programs, which are conducted in schools and community spaces throughout the designated region. This role is dedicated to ensuring that each participant enjoys a positive and enriching program experience that leads to long-lasting impact. The In-Community Program Specialist will focus on delivering high-quality program facilitation aimed at maximizing this impact. Utilizing expertise in youth development, outdoor and experiential education, and program quality systems, this individual will provide guidance, coaching, and support to both direct reports and the youth we serve.Is this role right for you?This position is ideally suited for current or former educators, outdoor educators, experiential learning professionals, and other youth development specialists. If you excel at engaging young people through hands-on and creative methods, particularly in educational environments, and are motivated to help them cultivate vital leadership and life skills, this role offers fulfilling, mission-driven work with significant long-term impact.Work LocationCalgary: Daily travel is required within the assigned geographic area (Calgary). This position is remote, based in Calgary, with occasional travel to the Home Office located in St. George, Ontario.Employment TypeThis is a permanent position, with an anticipated start date of September 3, 2026. The biweekly salary during active employment from September to June will range from $2307.00 to $2692.00, less applicable deductions. Please note that this role is expected to undergo an annual temporary layoff typically occurring during July and August.

Join Seismic Works as an Equipment Coordinator and play a vital role in our operations across remote locations. A valid driver's license is essential as you will often navigate to various sites. Expect to work long hours, typically ranging from 12 to 14 hours a day, on a rotational basis. Your key responsibilities will include coordinating vehicles and personnel to designated points, ensuring efficient distribution of equipment, and managing inventory and maintenance of equipment. Utilize your exceptional communication skills to maintain ongoing contact with both the crew and the recorder, ensuring that production is executed safely and to the highest quality standards. Your leadership by example, combined with strong problem-solving and decision-making skills, will support the recorder and line crew members with daily operations, job planning, and inventory management. Computer proficiency is necessary for completing equipment transmittals for crew transfers and maintaining logs in accordance with company and client policies. Applicants must be legally entitled to work in Canada and be open to travel as required.