Customer Support Specialist - Labs

h2analytics seeks a Simulation Support Specialist to join the team in Canada. This position plays a key role in supporting simulation projects and enhancing technical skills within the group. Role overview The Simulation Support Specialist helps ensure simulation projects run smoothly and meet quality standards. The work contributes to the overall effectiveness of analytics solutions provided to clients. What you will do Support simulation projects from start to finish Help strengthen technical processes and tools within the team Contribute to the delivery of high-quality analytics solutions Location This role is based in Canada.

Role overview ADGA Group Consultants Inc. is hiring a Simulation Systems Specialist based in Kingston. This position centers on creating, developing, and deploying simulation systems that address a range of client needs. The specialist will play a key role in supporting technology and simulation-focused projects by delivering tailored solutions. What you will do Design simulation systems that align with specific client requirements Develop and implement simulation solutions for diverse projects Apply technical knowledge to help maintain high project standards

Responsibilities:Provide remote IT support to colleagues across our North American offices.Respond promptly and effectively to support requests, aiming for first-call resolution.Act as the primary point of contact for issues related to software, hardware, networks, and VPNs.Image and deploy computers remotely.Maintain and update images according to established procedures.Manage and maintain the company's and clients' websites.Oversee IT equipment and peripherals, including various printers and supplies.Keep documentation related to equipment and software licenses up to date.Create and manage user accounts for business applications.Develop and maintain end-user documentation for software and processes.

Join our innovative team at gorh as a Simulation and Control Engineer, where you will play a pivotal role in developing cutting-edge simulation technologies and control systems. You will collaborate with multidisciplinary teams to design, implement, and optimize solutions that meet our clients' needs. If you are passionate about engineering and eager to contribute to transformative projects, we want to hear from you!

About DataStealth DataStealth is a unified data security platform focused on discovering, classifying, and protecting sensitive data across a wide range of environments, including on-premises systems, legacy cloud, and modern cloud solutions. The platform is designed to strengthen security without requiring complex integrations or changes to existing applications. DataStealth uses advanced strategies like tokenization to keep data secure, even if a security perimeter is breached. The company has been named a Great Place to Work for five years running and is recognized as one of the fastest-growing cybersecurity software firms worldwide. DataStealth’s team applies patented technology to help large enterprises address complex data security challenges. About the Role The IT Support Specialist provides technical support to DataStealth’s internal team, maintaining high standards for security and reliability. This role involves working closely with employees and clients to troubleshoot IT issues and ensure the IT infrastructure remains secure and efficient. What You Will Do Employee Onboarding: Set up IT assets and subscriptions for new hires as part of their onboarding process. Employee Support: Provide technical assistance to employees via phone, email, online chat, or in person, resolving IT issues quickly and thoroughly. Who We’re Looking For Experience supporting MacOS, with essential knowledge of MDM and Jamf. Skilled at troubleshooting endpoint and network problems. Attentive to patch management and system updates. Clear communicator who can work with non-technical colleagues and document work accurately. Collaborates well with compliance and cybersecurity teams. Adaptable and comfortable in a startup setting. Available to work onsite at the Mississauga office five days a week.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

About the Role onboardmeetings is hiring a Customer Support Specialist II based in Canada. This role focuses on helping clients get answers to their questions and resolving concerns quickly and thoroughly. The work centers on supporting customers and making their experience smoother every day. What You Will Do Respond to client inquiries, offering clear and timely solutions Address customer concerns with care and attention Work closely with the team to improve the overall customer experience Who We’re Looking For Experience in customer service or support roles Strong communication and problem-solving skills Comfort working in a changing, team-oriented setting

Join Artelia as an Energy Efficiency Simulation Analyst, where you will play a crucial role in enhancing energy efficiency initiatives. You will be responsible for conducting thorough simulations and analyses to identify opportunities for energy savings and optimization in various projects.

Parallel Domain builds simulation platforms that help autonomous vehicles and robots prove their abilities in realistic virtual settings. The company’s simulation core and rendering pipeline form the technical foundation for validating next-generation autonomous systems. Today, the engineering stack is built on real-time game engine concepts. The team is expanding this core to include advanced methods such as scene reconstruction (with techniques like gaussian splatting and NeRFs), neural rendering, and diffusion-based approaches. Guiding this technical evolution is central to the company’s growth. Role overview The Director of Engineering, Simulation & Rendering leads two specialized teams, one focused on simulation and rendering, the other on content creation and technical artistry. This leader reports to the VP of Engineering and is responsible for setting technical direction, shaping the strategic vision, and ensuring the teams deliver on ambitious goals. Key responsibilities Define and communicate the technical and strategic vision for simulation and graphics initiatives Recruit, develop, and mentor a team of 10 to 15 engineers and technical artists Collaborate across engineering, machine learning, product, and customer-facing teams to deliver new platform capabilities Collaboration This role works closely with leaders in engineering, machine learning, product management, and customer engagement to drive technical initiatives and support the platform’s evolution.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Your Role in Our MissionAre you eager to contribute to meaningful work that empowers health clinics to provide superior care? At Jane, we are a leading practice management platform that serves thousands of health and wellness clinics. Our comprehensive product suite encompasses scheduling, charting, payments, payroll, telehealth, insurance, and more.Our Customer Support team is unlike any other. We don’t just respond to inquiries; we play an essential role in understanding the needs of clinics, resolving real issues, and enabling practitioners to maximize their use of Jane. If you thrive in a fast-paced learning environment, take pride in delivering exceptional work, and aspire to be part of an initiative that truly impacts the world, this might be the right fit for you.This position merges support, sales, and onboarding responsibilities. You’ll conduct demonstrations, onboarding sessions, and provide real-time support and troubleshooting via phone, chat, and video—often under high volume, always with an emphasis on quality and effectiveness over rigid scripts.At Jane, we set a high performance standard at the level of 'delight,' which requires commitment. Working hard does not equate to long hours, but rather to a deep care, continuous learning, and striving for excellence beyond mere adequacy.Our product is extensive, and customer requirements can be intricate. One moment you could be troubleshooting a complex health insurance configuration, the next guiding a user unfamiliar with software. We accommodate various learning styles, so tailoring your communication to meet individuals where they are is crucial.As we expand rapidly, the pace can be brisk—and at times, chaotic. If you are invigorated by change, receptive to coaching, and excited to contribute to building something substantial, we would be thrilled to hear from you.As we progress, so do the opportunities: whether you aspire to become a subject matter expert, influence systems and strategies, or advance into leadership roles, we support a range of career trajectories aligned with your strengths and ambitions. Our support team members typically remain in their roles for about 12 months before exploring other opportunities.You Might Enjoy Working Here If...You appreciate constructive feedback that challenges you. At Jane, we embrace innovative approaches, fresh insights, and push beyond your comfort zone.You feel comfortable navigating complexities, whether in software or during live problem-solving across various channels.You are always seeking improvements and efficiencies, not just maintaining the status quo.

Role Overview Industrial Electric Manufacturing is hiring a Technical Support Specialist in Surrey, British Columbia. This role focuses on assisting clients with technical questions and product issues, helping them get the most from our solutions and services. What You Will Do Respond to customer inquiries, troubleshoot technical problems, and offer clear solutions Guide clients through complex technical topics and product features Communicate with customers to resolve issues and ensure satisfaction Support long-term relationships by providing reliable and timely assistance What Matters Here Strong communication skills, both written and verbal Technical knowledge relevant to our products and services Commitment to high-quality support and positive customer experiences

Join our dynamic team at Jobber as a Product Support Specialist where you will play a crucial role in assisting our clients with their inquiries and ensuring they get the most out of our software solutions. You will be the frontline support for our users, providing exceptional service and building lasting relationships. If you are passionate about helping others and have a knack for problem-solving, we want to hear from you!

ADF Medical Services Inc. is hiring an Email Support Specialist for its remote team based in Burnaby, British Columbia. This role acts as the first point of contact for clients, managing support requests and questions through email. Key Responsibilities Reply to client emails promptly and professionally Troubleshoot and resolve customer concerns Help ensure each client has a smooth and positive experience Requirements Strong attention to detail Clear and effective written communication skills Interest in supporting and assisting others This position is fully remote, with the team based in Burnaby, British Columbia, Canada.

Position Overview: As a Senior Design Engineer specializing in FEA Simulation, you will take ownership of engineering design tasks and projects from initial concept through to production implementation. This role encompasses all aspects of design activities, including calculations, communication, drafting, and bill of materials. You will report directly to the Engineering Group Leader.Key Responsibilities: Execute engineering design tasks and project assignments that facilitate production operations.Manage your tasks efficiently to meet deadlines, taking into account vendor and production lead times, while accurately maintaining task status and time records.Develop engineering designs that align with customer specifications and technical summaries while ensuring compatibility with manufacturing capabilities.Conduct engineering calculations and analyses to confirm adherence to design criteria and relevant regulations.Perform controlled testing of components and installations to fulfill contractual requirements, ensure product reliability, and verify component fit.Prepare engineering drawings and release documents in compliance with established engineering protocols.Mentor and assist designers/drafters as necessary.Provide engineering support to production, quality assurance, customer service, and other departments as needed.Engage with vendors and customers to address design-related matters, ensuring documentation of vendor approvals for new installations or applications where necessary.Review engineering documents, service instructions, and shop floor instructions as authorized.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

At Tim Hortons Foundation Camps, we are dedicated to empowering youth from underserved communities, helping them realize their full potential through immersive multi-year overnight camp experiences. Our programs foster essential social, emotional, leadership, and innovative skills, encouraging behaviors like volunteerism and a passion for learning. We aim to cultivate civic engagement and academic success, guiding our youth towards a successful transition into adulthood.We serve as catalysts for positive change, nurturing both our youth participants and team members to excel personally and professionally. Our mission is to equip young individuals with the skills required to open doors to their futures. Together, we contribute to shaping leaders who strengthen our communities.We are seeking a passionate and dedicated Camper Support Specialist to join our team.